Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,704 reviews
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Its work! But not always
What do you like best about the product?
The ability to easily map and execute activities in desktop applications
What do you dislike about the product?
The taks not work always, i need runner N times
What problems is the product solving and how is that benefiting you?
Activities in desktop applications
Automation Anywhere Review
What do you like best about the product?
Automation Anywhere has some of the industry leading technologies and makes enterprise processes automation easy. Their UI design of the control room is fantastic along with the functionality of the client software.
What do you dislike about the product?
With being a newer technology there is expected to be issues, in certain environments this product can be a struggle to stand up. We have had issues with authentication using LDAP and the software installing section period. I believe Automation Anywhere is doing its best to continue to improve their product.
What problems is the product solving and how is that benefiting you?
We are using Automation Anywhere for account provisioning and human resource leave of absence timekeeping. We have seen decent benefits with Automation Anywhere so far with our pilot use cases but can see the value that the product brings.
Does what it says on the tin
What do you like best about the product?
Easy to find information and training. Walk through training scenarios. I have tried finding information and training on competitor sites and find it very hard to the extent that I need to engage by phone and email to obtain information. With AA it is there all on their site. This enables me to evaluate the product and engage in training
What do you dislike about the product?
I did not find anything as it was far better than competitors websites that I have used
What problems is the product solving and how is that benefiting you?
HR and Finance inputs
Recommendations to others considering the product:
carry out the online training and evaluate the product fully
Complex Applikation to automate complex Szenarios
What do you like best about the product?
The GUI is clean and smart and there are thousands of possibillities to customize the Bots.
The idea of the integrated Bot-Store is a very efficient way to share Bots in an Enterprise.
The idea of the integrated Bot-Store is a very efficient way to share Bots in an Enterprise.
What do you dislike about the product?
To reach your Goals you have to invest many hours to build up your knwoledge.
Points i dislike will come to Surface in the next time.
Points i dislike will come to Surface in the next time.
What problems is the product solving and how is that benefiting you?
If less Ressources are available the Bot can make the work.
Easy
What do you like best about the product?
Smooth and easy to use interface with clear and concise approach to achieving the best possible outcome from the product
What do you dislike about the product?
Certain things like improvement in OCR technology of the product
What problems is the product solving and how is that benefiting you?
Automating reporting for back office operations of a finance firm
Extremely easy to use. You don't need to be a programmer just use your process driven mind.
What do you like best about the product?
Ease of use and simple approach. I've spoken many teams explaining how you don't need to be a programmer to user AA. Just use a recorder to capture the initial steps and drop in steps to loop and create the RPA.
What do you dislike about the product?
I'd like to have a GUI interface like combo boxes, list boxes, etc.
What problems is the product solving and how is that benefiting you?
Simple automation with repetitive tasks. I've used AA to take over a 1000 records and add them into a web interface.
Recommendations to others considering the product:
Simple and easy to get automating
Very capable software
What do you like best about the product?
Easy to learn to code in. Can do many things.
What do you dislike about the product?
Hard to debug at times. it would be easier to debug if the active screen wouldn't cover the code screen.
What problems is the product solving and how is that benefiting you?
Helping marketing with adding new business to the company.
Great tool, easy to learn, great support
What do you like best about the product?
Automation Anywhere University explains how to implement instead of merely explaining how to use the tool. It's no secret on beneficial RPA is, but Automation Anywhere goes to lengths to make sure clients are getting the most of out their product.
What do you dislike about the product?
More tech support within the U.S. would be ideal. Although the tech team overseas is responsive, you'd like to get issues resolved right away so having tech support in the same time zone or a time zone with a few hours difference would help a lot.
What problems is the product solving and how is that benefiting you?
We've been able to automate tedious, manual processes. It's sped up TATs on operations.
I don't like being played
What do you like best about the product?
I get an email at 9:31 am tempting me to write a review of AA and if I'm one of the first 250 reviews I'll get a $50 gift card from Amazon. I write the review IMMEDIATELY and I'm told "unfortunately your review wasn't one of the first 250.." right. Meanwhile as I write this edited review, there's a nice little message on my write saying "You're almost there!, complete your review to claim your reward"
What do you dislike about the product?
Who likes being played? I certainly don't. AA is a decent software but I'm sure there are other decent automation softwares.
What problems is the product solving and how is that benefiting you?
It's a great tool for replacing humans who are expensive and mistake prone with robots who are neither.
Recommendations to others considering the product:
My recommendation is to learn how to use this software. Once you see what AA can do, you will be convinced.
Very positive experience with AA.
What do you like best about the product?
AA was willing to work with us in a manner that was appropriate for what I would characterize as a "fast follower" organization. The POC/POV with low commitment worked well to align our organization internally on the opportunity. Airgas leveraged the AA consulting partner network for the initial pilot (with no licensing commitment), development efforts, and post production support. We wouldn't be an AA customer without that go-to-market strategy.
What do you dislike about the product?
Employee churn is one pain point. In one year, I've had 3 sales reps and 2 customer success managers.
All with very different areas of focus and messages...... services and licenses, only licenses, and back to services now.
All with very different areas of focus and messages...... services and licenses, only licenses, and back to services now.
What problems is the product solving and how is that benefiting you?
We needed a solution to manage the high volume of transactions processed manually everyday. Robotic Process Automation (RPA) software was evaluated, developed, and implemented to replace manual processes within the business.
Benefits include: FTE reduction and expense recovery.
Benefits include: FTE reduction and expense recovery.
Recommendations to others considering the product:
Leverage a 3rd party at the start of your project.
Engage your IT organization early.
Think of maintenance before you start your project.
Be realistic when estimating the internal contracting lifecycle for software and services.
Engage your IT organization early.
Think of maintenance before you start your project.
Be realistic when estimating the internal contracting lifecycle for software and services.
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