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Reviews from AWS customer

14 AWS reviews

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5,681 reviews
from and

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5-star reviews ( Show all reviews )

    Manyala Saiteja

Non-technical people can use it easily, and it saves time and resources

  • April 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

We mainly use Automation Anywhere to automate or mimic manual business processes. We use Automation Anywhere to develop bots that mimic human interventions in business applications such as SAP and web report applications. We use Automation Anywhere to automate human actions in the applications.

How has it helped my organization?

By implementing Automation Anywhere, we mainly wanted to automate business processes.

I am a developer, and I am using Automation Anywhere to develop automated tasks for business users. I am not a business user. Before automation, business users were manually updating the data into the portals or desktop applications. The business required more time and resources.

Automation Anywhere helps save time and resources for the business. For example, an e-commerce website wants to create purchase orders for its client orders. They get the information regarding the clients in an Excel form, and the bot picks up the data one by one and updates it in the desktop or web application. They get hundreds of records daily, so updating the data manually can take more than a week. The business would require at least two to four resources. To save time and resources, we automate such tasks. With a bot, the process is done within minutes.

We are a service provider for business people. So far, our business people are very satisfied with our bots. They are getting huge outputs as per their expectations. It is beneficial for our clients.

What is most valuable?

There are multiple features. About three to four years ago, they introduced IQ Bot which helps to get data from documents with different structures. We receive bills, invoices, or purchase orders from different vendors in multiple formats. Each vendor uses a different format. IQ Bot automatically scans all the documents, extracts the required data from all unstructured documents or PDF files, and provides it to the business user. It is a very helpful feature of Automation Anywhere. They have recently introduced Automation Co-pilot which is very helpful for developers doing automation or automating the business process. Automation Co-pilot is very useful to create tasks.

Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good.

To use Automation Anywhere, no technical knowledge is required because it is simply a drag-and-drop type of tool. Each and every action is available in the tool, and we can easily automate a task. Business people can also easily run the created bot and monitor a particular task. They can easily monitor the results based on their business criteria. Automation Anywhere is a very good tool. It is easier than UiPath. A non-technical person can learn it very quickly.

What needs improvement?

I have experienced the issues of UI getting stuck. There seems to be an issue with server stability. This is something that can be better.

At times, the created tasks start failing randomly or intermittently which affects the business. They are failing at the runtime because of the bot launch crash issue. Business people are impacted a lot because of these failures at the run time.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the stability of the solution?

We sometimes have issues with server stability. There are also run-time failures of bots. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

For scalability, I would rate it a ten out of ten. Automation Anywhere is moving with the current technologies. It is scaling day by day. 

We are a large organization.

Which solution did I use previously and why did I switch?

We have used UiPath. It needs technical knowledge. You must know the C programming language to automate with UiPath. As compared to UiPath, Automation Anywhere is better. A non-technical person can easily understand Automation Anywhere.

We are also learning Power Automate. As a service provider, we need to learn the latest technology. We are looking into Power Automate. Our business people are interested in Power Automate because it comes along with Microsoft Office.

Automation Anywhere also keeps on introducing the latest technologies. In the future, there will be good competition between Automation Anywhere and Power Automate.

How was the initial setup?

Previously, it was on-premises, but now, everything is on the cloud.

Its deployment is very easy. Because it is a cloud platform, you just need to install a single file. It does not take more than two minutes to download. Within two minutes, the cloud license will appear. One person is enough for the deployment.

It gets updated automatically because it is a cloud version. There is no need to update it manually. Everything is done automatically. If auto-update is not working, we can update it manually, but that also does not take more than five minutes.

In terms of maintenance, regular maintenance is required because there are issues related to stability and tasks failing at the runtime because of unknown reasons. These things need to be fixed, so regular management is required for Automation Anywhere at the backend.

What was our ROI?

I am a service provider for business people. Business people will have a better idea about the ROI. From what I understand, there are time savings. 

What's my experience with pricing, setup cost, and licensing?

My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism.

What other advice do I have?

I would recommend Automation Anywhere for all business people. Automating a business process is easy with Automation Anywhere.

We have not yet used Automation Co-pilot. From what I know, if we are reading from an Excel file, it helps to generate each and every action for a task. What usually developers do is done by Automation Co-pilot automatically based on the information that we give it. Automation Co-pilot will improve productivity for a repetitive task. It will save 40% to 50% work for developers. We are currently not using the AI capabilities of Automation Anywhere.

I would rate Automation Anywhere a ten out of ten.


    Shipra V.

Very good technology. It made the life of human easier

  • March 27, 2024
  • Review provided by G2

What do you like best about the product?
Automation Anywhere is the best automation platform I used.It helps in automating complex task by creating smart BOTS. The features are very progressive, supporting web scraping and creating AI-driven automation capability. The customer support is very quick to response. I a'm using it daily and it is very easy to use.
What do you dislike about the product?
One issue i'm fasing is the limit of characters to input. Other than this I have nothing to dislike about Automation Anywhere.
What problems is the product solving and how is that benefiting you?
Automation Anywhere helping in creating BOT to reduce the human effort and error. By implementing automation solution, it reduces the time spent searching for and retrieving important information from contracts, ultimately saving valuable time and improving overall productivity.


    anusha g.

Robotic process automation

  • March 01, 2024
  • Review provided by G2

What do you like best about the product?
RPA helped me to automate my daily repetative tasks. This automation helped me to mitigate manual efforts and reducing efforts involved in manual work.
What do you dislike about the product?
resolving errors in some automated tasks requires lot of effort and time.
What problems is the product solving and how is that benefiting you?
RPA has proved itself to be the best automation tool available in market. We have reduced our manual efforts to great extent. Mitigating manual efforts has helped the team saving some time and eliminating human errors.


    Prathibha N.

Learn RPA and Reduce Repeat process

  • February 29, 2024
  • Review provided by G2

What do you like best about the product?
Very simple code,easy to learn, need basic logic
What do you dislike about the product?
I don't have such experience. No dislike
What problems is the product solving and how is that benefiting you?
It's very usefully to avoid repeating works


    Financial Services

AA- To conquer the tech world

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
I had been working in AA since last 4 years, it is a very powerful tool. Helps to ease human work, and also helps improve business countinuity.
Implementation of Business requirements seems to be easy, time saving, AA helps in supporting Customer.
What do you dislike about the product?
AA- 360 version seems to have countinous packge updates and bot agent updates, which is effecting our existing BOT processes.
What problems is the product solving and how is that benefiting you?
AA helps in automating the time consuming human works, there by reducing the risk of human prone errors.


    Information Technology and Services

Automation anywhere to ease your business process

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
Automation anywhere is the best way to automate your business process. Very user friendly and efficient in handling the process. The IQ bot ptoves to be a game changer for the automation field itself.
What do you dislike about the product?
One thing i not completely satisfied about is with the latest version multpile people cant work on the same task. One cant work on it til the other person checks in.
What problems is the product solving and how is that benefiting you?
Reduces the workload for multiple employees doing jobs that have repetitive behavior.


    Electrical/Electronic Manufacturing

The best RPA tool available

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
It is very user-friendly, easier to implement when compared to other tools in the market. Saves a lot of time.
What do you dislike about the product?
The management of versions in the control room could have been improved for the latest version.
What problems is the product solving and how is that benefiting you?
It helps reduce human error in monotonous back office work by automating the process. It helps save a lot of time.


    Computer Software

Automation Anywhere - RPA - Futuristic

  • February 22, 2024
  • Review provided by G2

What do you like best about the product?
I've been working with RPA using Automation Anywhere from the past 4 years and I have delt with multiple versions.In both the versions its good to work with Automation Anywhere. Its easy to use.
What do you dislike about the product?
I thing I dislike about Automation Anywhere is , in AA360 version the Control Room needs to be more user friendly. Feels like its missing lot of functionalities. And I had faced multiple challenges.
What problems is the product solving and how is that benefiting you?
Repetative tasks can be automated with ease.


    shubham k.

Now Automate World with Automation Anywhere

  • February 21, 2024
  • Review provided by G2

What do you like best about the product?
Automation Anywhere offers an excellent opportunity to streamline and automate various daily tasks, enabling efficient handling of numerous business processes.
What do you dislike about the product?
The licensing cost for Automation Anywhere's Control Room can be quite high. small industries can't afford it.
What problems is the product solving and how is that benefiting you?
It is a no-code technology that empowers higher authorities to automate their Excel tasks, which may have been challenging to accomplish using macros.


    Aryan J.

Automation Anywhere - Making Software Bots

  • February 13, 2024
  • Review provided by G2

What do you like best about the product?
The best thing about automation anywhere is - AA is the best tool for automating the business process and repetetive task by making software bot which can be attended and unattended.
Automation anywhere is easy to use and easily implemented on various platform where user can run the bot manually or bot can be scheduled at approriate time which save time and cost saving.
By automation anywhere we can do many of things and also scripting can also we integrated to the bot which help in Microsoft excel and data extraction from various source.
What do you dislike about the product?
Sometimes Extract field from pdf feature doesn't work great, else i am usimg automation anywhere from past 10 months i didn't find any dislike or disadvantage about this product.
I will suggest everyone to use this tool and this is best automation tool i have ever used.
What problems is the product solving and how is that benefiting you?
As of now, Automation anywhere is solving most of the problems and benefiting all the developers around. But one problem which saving by this product as "Conversion of PDF file to text in a structured manner". No. of pdf files can be converted to text within few seconds. And making the life of developer easy from extracting the data from text file without any errors.