Through Automation Anywhere RPA, we have been able to save thousands of hours of AP invoice processing each year.

Automation Anywhere RPA has enabled a lot of our employees to have their valuable time freed up to do other things, ranging from the Treasury department, the Revenue department, General and Cost Accounting. We had lots of manual processes, no automation whatsoever, and the automations are able to automate those things, such as document processing, PDFs, and ERP system navigation, enabling our employees to focus on other things that require more critical thinking and decision making.

As far as what could be improved with Automation Anywhere, I think they have a really wonderful product. There have been things in the past that I have asked them to improve or submitted a ticket to them to improve, and I've seen results from that. 

They have implemented something that makes the product better. 

If there was anything that I would ask for improvement on, there were times in the past where through submitting a ticket for support, it seemed that some of the engineers who were helping me did not understand the product that they were supporting. That felt difficult because I felt I was almost explaining the product to the company. But again, isolated and for the most part, it's been a really good experience.

Before we implemented Automation Anywhere, we were not using any automation or RPA solution back in 2018.

Their support team is really great, and they also have a really robust online community, the Pathfinder Community, where developers and automation leaders can go and have discussions, submit use cases or issues, and get support from others as well. I have also had Automation Anywhere staff respond and reach out to me through a Pathfinder community post that I've made. Their ticketing system is also good, and they recently implemented an artificial intelligence agent in their email responses that has helped guide the ticket through the escalation process.

We didn't have anything in place before adopting Automation Anywhere.

For others who are looking for an RPA solution and considering Automation Anywhere, I would encourage you to choose Automation Anywhere if you are hoping to have any level of citizen development involved. 

They make it very easy for anyone to learn and pick up the skills required to develop bots. Beyond citizen development, I think that they have a very reliable platform that is very robust in functionality. 

They can integrate with many applications, and they make it very easy to create automations that scale and are able to automate a wide array of business processes.

When we were looking to implement an RPA solution, one of the other prospective vendors that we looked at was UiPath. One thing that stood out to our company was how approachable Automation Anywhere was compared to UiPath, which seemed to be more developer focused and more technical focused, not as low-code as Automation Anywhere. 

With Automation Anywhere, you could come from anywhere, any level of experience, and any industry. You can learn from their Automation Anywhere University and become a bot developer, which is what we did, since all of our team is composed of accountants who are in the industry first and technical second. Automation Anywhere really provided a solution that let us make that work.

I don't have the exact figures regarding the hours we reduced, but I can say that it is thousands of hours. It's less clear in other departments whether we have seen benefits, as it's more focused on quality of life and relieving pain points. 

On a scale of one to ten, I would rate Automation Anywhere as a nine, really because I believe that they're a very fantastic RPA company. Any company has bumps and bruises, but with Automation Anywhere, it's been a very reliable solution that has been able to achieve anything that we need. 

It's been easy to learn for developers who want to pick it up and easy to manage from a Control Room perspective on the back end. As a company, I just really think that they do a very good job at delivering on the customer's needs.

Our primary use cases for Automation Anywhere focus around accounting and finance. We have some that have moved into our land department focusing mainly on lease records.

The benefit has been in terms of the bot taking a job that someone was doing and being able to move that person into another position. We have also seen a department with ten people being able to do the same work with two people. We were able to move those other people to more value-added tasks.

The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows. 

The benefits of using Automation Anywhere focus on error reduction and moving people to work on more high-value tasks. We haven't focused so much on eliminating positions, but actually moving people to more valuable tasks. It helps to take away things that normally take a lot of time for someone to do, but don't add a lot of value to their job.

I really appreciate the user interface of Automation Anywhere, but I would like to see some improvement on some of the automation around screen processing. This includes adding some artificial intelligence on the way that bots actually can read the screen and know when things change and be able to adapt to those changes.

I've been using Automation Anywhere for around six years.

Automation Anywhere has been very stable for us. Control rooms are up, and we haven't had any issues or major issues where we had significant downtime.

Automation Anywhere scales very easily as we grow with our program. We're able to add bot runners as needed, as well as control rooms. It's very easy to add additional resources for the program.

Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a support engineer contact us and help us resolve our issues. 

I would give them a nine out of ten. The initial contact might often be a chatbot, which would be our initial response. However, many times, we need to talk to a real engineer to resolve our issues. Overall, it's been very good. Sometimes the chatbot can help you resolve your issues without having to further escalate.

Before Automation Anywhere, we did not have any kind of automated solution. Our audit partner came back and said that we should be doing some automation using an RPA product. At that point, my boss asked me to figure out which was the correct product for us to use, and we started our journey there.

During our deployment of Automation Anywhere, the first and most important thing that we did was to make sure that we got everyone trained. We spent a lot of upfront time training our developers, and that really paid off in the long term. We ran them all through Automation Anywhere's university, so they did all the online training, and then we brought Automation Anywhere in and did classroom training for our developers. That really paid off in dividends, and we were able to end up with a good developer base.

When we started with Automation Anywhere, we were on-prem with version eleven, and then we migrated to the cloud with A360. We saw a tremendous increase in productivity by going to the cloud. We currently aren't using any other cloud providers.

We primarily focus on natural gas production in Pennsylvania. Our office is located in Fort Worth, Texas. We have around 57 automations in production at this point.

The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us.

When we started our journey with Automation Anywhere, we evaluated UiPath, Pega, and Automation Anywhere. We brought all three in to do a proof of concept, and from that, we determined that Automation Anywhere would be the easiest to use for our citizen developers. After the Automation Anywhere proof of concept, one of our accountants went back to her desk, and she was able to create a bot on her own.

My advice to other companies that are looking to purchase Automation Anywhere would be to make sure you have a champion for your process automation program so that you can get support throughout the organization. Automation Anywhere will be a trusted partner to help you through that process. 

I would rate Automation Anywhere a ten out of ten. As a solution for process automation, it's been very easy for us to use, and I don't think that we could have done it with any other solution.

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

Our main use cases for Automation Anywhere are anything that's end-to-end automations. We initially used to do finance and HR only, however, eventually graduated to different verticals and departments. Our use cases have been predominantly high-value, high ROI, and anything that can be repeatable, algorithmic, and automated.

Automation Anywhere has significantly improved our ability to automate both standard and complex business processes. Initially, we focused on traditional rule-based automation to streamline end-to-end workflows in functions like finance and HR, which delivered strong ROI.

More recently, we’ve expanded into HyperAutomation where we have used Automation Anywhere to orchestrate the end to end AI solutions. These tools have allowed us to tackle tasks that previously required manual intervention by enabling role-based, persona-driven agents that make near human-level decisions with human oversight 

One of the most valuable features of Automation Anywhere is its low-code/no-code framework, which enables us to quickly build reusable automation templates. This has made it easier for both developers and citizen developers to scale automation across teams.

As a cloud-native platform, it offers an intuitive and accessible development experience, which has accelerated adoption and reduced infrastructure overhead.

While the platform’s features and enterprise support have been excellent, one area for improvement is greater flexibility in packaging and pricing. It would be helpful to have more modular options that allow us to selectively license features based on our needs without committing to the full suite.

This would improve cost efficiency and make it easier to align the platform’s capabilities with our automation strategy as it evolves.

I have been using Automation Anywhere for over ten years. I play different roles in consulting, being within the product, and trying to be the implementer, leading to multiple implementations.

I would rate the stability and availability of Automation Anywhere at 9 out of 10. Since moving to the cloud platform, we’ve experienced minimal downtime, and overall reliability has been excellent. It’s one of the most stable enterprise automation platforms we’ve worked with.

Automation Anywhere has scaled well with our evolving business needs. We've been able to expand usage by adding more creators and runners as required, and the licensing process has been straightforward and efficient. The platform has supported both incremental growth and larger strategic shifts without friction, which gives us confidence in its ability to scale further as our automation footprint grows.

I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support.

We do not have premium support. While we possess a basic support package that has been really good, we are considering premium support packages for the future, however, we have received ample assistance from Automation Anywhere for critical issues we've faced.

We previously used earlier versions of Automation Anywhere, and during our transition from v11 to A360, we evaluated the improvements through a series of proof-of-concepts. What stood out was the enhanced developer experience, broader connector support, and the overall seamlessness of development and deployment in A360 compared to prior versions. These improvements solidified our decision to continue with Automation Anywhere as our automation platform of choice.

Straightforward, and we were able to apply all templates and best practices when we rolled out the solution internally

Mix of both internal as well as vendor team. Vendor experience has been great

We've seen strong ROI from Automation Anywhere in two main areas. First, traditional automation has helped us streamline end-to-end processes in functions like finance and HR, resulting in measurable operational efficiency. Second, AI orchestration has allowed us to manage and scale multiple AI-driven use cases effectively, extending the impact of automation beyond rule-based tasks.

While we can't share specific metrics, the overall value—in terms of time savings, consistency, and scalability—has been significant.

In our experience, setup and licensing with Automation Anywhere have been smooth and straightforward. Our vendor management team worked closely with a partner and Automation Anywhere to handle licensing, and the cloud-based setup was efficiently managed by their team. We've used the platform for over 4 years without any major licensing or deployment issues.

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Our use cases for Automation Anywhere primarily started with finance and accounting, order-to-cash, supply chain processes, and then reporting areas, and now we are going towards more end-to-end automation. 

The main challenge or objective I am looking to solve with agentic process automation is that APA, again, the next step after RPA, is we're looking at more cognitive, probabilistic and cognitive solutions using NLM, which is also self-healing, self-learning. 

The primary use cases start with procurement, payment or customer management, order management cycle.

Automation Anywhere's features benefit our company since we deal with a myriad of customers, and we're talking about different security protocols, requirements, and we are a global company. That puts us in a position where we have to comply with the local regulations of each country. Automation Anywhere follows the same protocols, and they are compliant on GDPR and other areas, making it easy for us to expand.

What I appreciate most about Automation Anywhere is the high degree of interoperability, and they have both on-premises and cloud versions, which allows us to ensure that we are properly following the protocols and ensuring seamless integration with our native systems. 

In the age of agentic AI, the biggest challenges for me and my company occur when different players come up with their own copilots. The key factor that will help us from a scalability standpoint is integration. There are multiple ways to achieve this, not just through the presentation UI layer, but also through the database side or using an API. A high degree of versatility of the tool and interoperability is essential, not just from Automation Anywhere but also from other applications, because if they are too closed, it will not allow for seamless end-to-end automation.

We're doing a POC with the AI Agent Studios. It's promising. They are trying to address some of our concerns.

We have a robust AI governance approach in our company. We're trying to play with some low-risk cases. We have a good framework, and that's getting implemented alongside agentic AI.

Document automation has been phenomenal. There have been a lot of changes and updates to it, and it is serving a very good purpose right now with document classification and document automation coming into play. Using AI enabled framework, we're able to fetch the details from it and also give input to our downstream processes.

Document automation is definitely a tool that will help us provide a better experience for our employees and our legal departments or any department that is dependent on documents that we're getting from outside parties, which are nonstandard, nonstructured. It helps us from an overall digitization of a documentation and its summarization of it. At the same time, using the cognitive abilities of an LLM, we are able to trigger actions.

For some of our purchase order processes, we did a pilot. It provided about a 90% reduction in time. You don't have to read the entire email and you don't have to read the PDF. It reads it, contextualizes it, and finds all the key areas important to the purchase order.

Automation Anywhere has been promising a lot in the last three years, and the roadmap they laid out on APA is definitely going to help businesses. A lot of work has gone into it, and the latest APA-related releases are very good. 

The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases. 

The improvement points can be summarized as trying to provide more accessibility for those AI agents they have built so that people can start testing APA. Additionally, they should try to evangelize more APA with organizations by allowing them to try and test first before they can go for a wider option.

I have been using Automation Anywhere for six years. We started with the initial version, and now we are going towards the cloud version.

Automation Anywhere helps me overcome the specific challenges and we're working very closely with them. We did bring up some of the issues that we want to address. Automation Anywhere was able to help us by sharing best practices, how other players are doing, and how we can still use Automation Anywhere and be compliant with the requirements while respecting the security protocols and the identity protocols.

Positive

We evaluated other products, and we decided on Automation Anywhere, which was easier for us as we went towards the on-premise solution. We didn't try other products. We were thinking about it since it complied with all the requirements.

The deployment was not difficult. Automation Anywhere helped us. 

There is maintenance needed. You need to keep on updating it as it gets complicated from a security system standpoint. You have to make your software more resilient to handle hackers and to ensure that no vulnerabilities. That's a work in progress, always.

From a pricing standpoint, the value that we drove when we first hopped onto this journey was significant compared to the ROI. The ROI was significant compared to the investment we made. 

My experience with the pricing, setup costs, and licensing of Automation Anywhere has been very open in terms of what's possible and what's not possible. We are always looking at trying to play within the boundaries of budgets while delivering business impact.

Overall, the pricing strategy has been fairly good for us, and it works for us. When we're looking at adding enhancements, that's when it gets a little difficult. It's all about getting as much bang as possible for the buck that we're spending, leading to hard negotiations. However, they've been understanding. Automation Anywhere understands the business needs and tries its best to deliver.

I did not consider other products in my journey, as this work was already done by our IT team, so we didn't have to reinvest the effort.

We are moving from on-premises to the cloud. We're looking at Copilot. We expect it to accelerate and help us in the future. We don't have to start from ground zero to get to the next step.

We are not using the COE manager; we have our own tool.

I'd rate the solution nine out of ten.

Our primary use cases with Automation Anywhere revolve around process discovery, where we've used that with many clients to identify areas of opportunity for automation, map those out, and build the core automation to drive the new modernized processes. We originally had done a fair amount of work with robotic process automation types of opportunities in and around revenue cycle with health system clients, ensuring that they get paid appropriately for the services they render.

One of the really interesting use cases that moving into agentic automation brings to the table are more complex use cases, where we can work with things such as medical necessity denials, where payers will deny or downgrade the payment that they provide to the health systems based on a set of medical necessity criteria. 

The introduction of the agentic capabilities allows us to ingest that denial letter, along with the criteria for medical necessity that's required to be met to be paid, and then work with the medical record itself, so the agent can scan the medical record to find out why it's denied matching to the criteria that's required to support it and determine if the criteria are met. If so, it can then draft a letter. 

Traditionally, that's been a highly manual process that requires a clinical resource, which tends to be very expensive, and they can do only about 10 a day or 50 a week. With this kind of automation, the draft letter is provided to them for review and confirmation, allowing them to increase productivity by multiples across the impact and giving them the opportunity to work more effectively in terms of the span of denials, because most health systems never even get to all of them, determining whether they'll take the time to do it based on labor intensity.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality. There are fears around AI that people have about whether the AI will hallucinate and those kinds of things. Having a partner like Automation Anywhere, a company that is known in the industry, is a leader in the industry, brings a lot of credibility to how people look to solve those problems and drive that comfort level. 

Customers also are looking for the kinds of solutions that help enable their workforces to be more effective. Agentic capabilities bring a lot to that. If you think about not just the traditional labor savings, but how you can elevate the performance of the employees that will still be there, the agentic AI brings a lot to the table for those kinds of solutions as well.

Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions. Often, we're trying to push the envelope on how either a process has worked traditionally, and trying to see how the automation solutions can change the nature of that process. Automation Anywhere has been a fantastic partner to work through different ways and try different methods and approaches to solving those problems.

Document automation often comes up with our clients, where the processes we're working in still transfer faxes and other traditional documents that must be uploaded, with data extracted and input into a process, whether that's faxes for scheduling appointments or things such as benefit determination, sometimes following up on authorizations for services. Document automation is a really important feature and component to solving these problems.

In terms of areas for improvement and opportunity, Automation Anywhere has been a great partner for us. Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it. Finding creative and scalable pricing structures is important, especially with the move toward agentive automation, which presents challenges in getting clients on board. Clients are interested but reluctant, needing proofs of concept with minimal upfront cost or risk to demonstrate value. 

Additionally, there's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable.

We have been working with Automation Anywhere for several years and we are a partner with them, using them to support many of our solutions for clients, helping to modernize their workforce and bring the digital workforce concept to life with our clients.

In terms of reliability and stability, I have personally found Automation Anywhere to be a highly reliable and stable product, well-known in the market for that.

Many of our clients are just moving into automation, and one of the benefits with Automation Anywhere is the ability to scale and add processes as we improve concepts, helping them get comfortable with the technology while driving more value through expanded automations.

We've received great support from Automation Anywhere. We've developed some new innovative solutions with them requiring significant work from their engineering teams and their partner teams. They've been a great partner to gently vet our ideas, and they're willing to give them a try, which has been excellent.

Very few of our clients at this stage have agentic process automation in place, so in those cases, Automation Anywhere is our preferred partner. 

As we work with clients in identifying opportunities and positioning a solution, Automation Anywhere becomes an easy decision for them. In the traditional RPA space, while some clients may have other vendors, many do not have anything in place. We often work through how to move to the Automation Anywhere platform, which is made easier by their good job of facilitating the switch from other platforms.

The return on investment for our clients working with Automation Anywhere solutions typically shows at least three or four times in the first year and sometimes double that in outer years, arising from a combination of labor savings, improved quality, and reduction in process failures.

Some of the benefits that we've seen with our clients are substantial labor savings of 30% to 70%, depending on the processes that we often see in the ability to reduce labor costs. 

We see improved quality and the elimination of process failures, which can lead to multi-million dollar savings in things such as denials with our clients, addressing how much they're writing off that they can't collect from third parties. 

The elimination of process failures is a significant opportunity for savings, with typical savings being millions, if not tens of millions, for many of our clients due to areas such as insurance verifications, failure to get authorizations, and timely follow-ups on claims to ensure that we submit the required information to the payers.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality, with fears about whether the AI will hallucinate, and those kinds of things. Having a partner like Automation Anywhere, which is known in the industry as a leader, brings a lot of credibility to how people look to solve those problems and drive comfort. They also seek solutions that help enable their workforces to be more effective, and agentive capabilities bring a lot to that. If you think about not just the traditional labor savings, but how to elevate the performance of employees that will still be there, agentive AI brings a lot to the table for those kinds of solutions as well.

On a scale of one to ten, I would give Automation Anywhere an eight depending on the day. They've been a great partner for us in developing new solutions, and when we've deployed them, we see high reliability. The brand is well-respected in the market, making clients receptive to the name and bringing credibility to our solutions. Overall, I give them high marks and enjoy working with them.