We use the solution to automate the financial process.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,702 reviews
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Good one
What do you like best about the product?
It is most help full to use and test the app.
What do you dislike about the product?
To manage the test script is very complex in this tool.
What problems is the product solving and how is that benefiting you?
App automation test cases.
Has cloud capacity, can increase automation consumption, and is scalable
What is our primary use case?
How has it helped my organization?
Automation Anywhere has helped improve our organization by automating many processes that used to take us a lot of time.
We see the benefits of Automation Anywhere within one year of launching a project.
Automation Anywhere has been helpful in scaling our organization's automation efforts.
The latest version of Automation Anywhere makes it easy to integrate RPA bots, APIs, business applications, and documents. However, we had a lot of problems migrating from the previous version.
Automation Anywhere has helped our organization increase automation consumption.
What is most valuable?
The capacity to use Automation Anywhere in the cloud is the most valuable feature.
What needs improvement?
We have a new feature share in Automation Anywhere, but it does not migrate automatically from the previous version to the new one. Therefore, we had to do a lot of work to adapt the records to the network, which was a problem.
I would like Automation Anywhere to have more integration with for example, with AI platforms.
The technical support response has room for improvement.
Automation Anywhere is not user-friendly and could be improved.
For how long have I used the solution?
I have been using Automation Anywhere for four years.
What do I think about the scalability of the solution?
Automation Anywhere is scalable. We have 100 end-users and the solution is deployed across multiple locations and departments.
How are customer service and support?
The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used UiPath, which is more user-friendly than Automation Anywhere. UiPath has many more features, and a better platform, making it easier to learn.
How was the initial setup?
My manager completed the initial setup, but I believe it was complex. The deployment required one person from Automation Anywhere and four people from our technical office, including my manager.
What about the implementation team?
The implementation was completed in-house with the assistance of an Automation Anywhere tech.
What other advice do I have?
I give Automation Anywhere an eight out of ten.
Automation Anywhere requires users to have some technical skills to use it.
For someone who wants to use an API integration instead of a robust process automation solution, I would say that it depends on the API process. Performance is not the only factor to consider.
We have two people responsible for the maintenance of the solution.
We maintain our bots daily because our processes are complex and ever-changing. We spend around two hours each day maintaining bots.
Automation Anywhere has a steep learning curve and should not be learned on the job.
They've added some handy Excel actions that have saved me a lot of time as a developer
What is our primary use case?
We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people.
How has it helped my organization?
The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards.
Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes.
The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent.
What is most valuable?
I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors.
Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic.
I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.
I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution.
What needs improvement?
We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.
It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.
For how long have I used the solution?
I've been using Automation Anywhere for three years.
What do I think about the stability of the solution?
The stability has improved significantly in the latest version.
What do I think about the scalability of the solution?
I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots.
How are customer service and support?
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I was using the online version of Power Automate to try it out for a week or two.
What other advice do I have?
I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates.
My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first.
Automation Process
What do you like best about the product?
Automation has become an increasingly prevalent and transformative force across various industries. It has the potential to streamline processes, increase efficiency, and improve overall productivity. Here's a review of automation highlighting its benefits and potential considerations.
What do you dislike about the product?
While automation offers numerous benefits, there are certain aspects that some people may dislike or have concerns about. Here are a few common points of contention regarding automation:
Job replacement,less human interaction,Skill requirements,Technology dependence,ethical consideration
Job replacement,less human interaction,Skill requirements,Technology dependence,ethical consideration
What problems is the product solving and how is that benefiting you?
Automation faces several challenges and problems, despite its numerous benefits. Here are some key issues that automation encounters:
Inequity,security and privacy,resistance to change
Inequity,security and privacy,resistance to change
RPA process helps to automate repetitive and rule-based tasks by using software robots
What do you like best about the product?
key benefits of Automation Anywhere's Robotic Process Automation (RPA) platform include its ease of use, scalability, broad functionality, bot analytics and monitoring capabilities, a bot store and community for collaboration, and a focus on security and compliance.
What do you dislike about the product?
potential challenges with Automation Anywhere or any RPA platform can include a learning curve for users, limitations in handling complex processes, the need for ongoing bot maintenance, potential impacts from changes in application interfaces, and limited cognitive capabilities for tasks requiring human judgment. It's important to carefully evaluate these factors to determine the suitability of the platform for specific use cases and organizational needs.
What problems is the product solving and how is that benefiting you?
Offering scalability and flexibility to adapt to changing business requirements and workloads.
Enhancing productivity and employee satisfaction by freeing up human workers for more valuable work.
Enhancing productivity and employee satisfaction by freeing up human workers for more valuable work.
RPA for manual work Automation
What do you like best about the product?
It helps in automating the tasks that are redundant and takes a lot of time. It's a very useful tool in such scenarios and saves a lot of effort and hour.
What do you dislike about the product?
I didn't find any drawbacks only sometimes we have to add some waiting for some webpages to load or in the case of mainframes we need to add wait between the screens.
What problems is the product solving and how is that benefiting you?
I developed an automation task that used to go through clients' portals which were based on mainframes and webpages and then after collecting all the data it used to give an output excel which helped in further ananlysis.
RPA is time effective and less human intervention required
What do you like best about the product?
Time efficiency with robotic automation
And cost effective
And cost effective
What do you dislike about the product?
Robotic process automation has place human disreplacement
What problems is the product solving and how is that benefiting you?
Helping various to solve business cases quickly with automation
RPA Using Automation Anywhere is more effective.
What do you like best about the product?
The AI features of AA is really impressive and effective in real time.
What do you dislike about the product?
AA have the high initial cost. And it's technology limit.
What problems is the product solving and how is that benefiting you?
It's provide us speed and efficient handeling.
We get accurate and precise output.
We get accurate and precise output.
RPA Professional
What do you like best about the product?
It's really very user friendly and helpful for reducing human work.
What do you dislike about the product?
Nothing all good it's very easy to use and user friendly
What problems is the product solving and how is that benefiting you?
It give the accurate data for user and provide the correct report
RPA Professional
What do you like best about the product?
Automation Anywhere is very useful to automate our day to day tasks. Automation is effective in saving time and cost to the company. It is an important tool for the organisations.
What do you dislike about the product?
Too early to comment as we have started using it recently. However, automation has pros and cons. Automation neglects physical employment by deplying bots in the organsiation.
What problems is the product solving and how is that benefiting you?
RPA is solving by simplifying the process work which needs to be done manually. It has saved cost and time for the organisations and saved manual efforts of the employees.
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