Our primary use cases for Automation Anywhere focus around accounting and finance. We have some that have moved into our land department focusing mainly on lease records.

The benefit has been in terms of the bot taking a job that someone was doing and being able to move that person into another position. We have also seen a department with ten people being able to do the same work with two people. We were able to move those other people to more value-added tasks.

The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows. 

The benefits of using Automation Anywhere focus on error reduction and moving people to work on more high-value tasks. We haven't focused so much on eliminating positions, but actually moving people to more valuable tasks. It helps to take away things that normally take a lot of time for someone to do, but don't add a lot of value to their job.

I really appreciate the user interface of Automation Anywhere, but I would like to see some improvement on some of the automation around screen processing. This includes adding some artificial intelligence on the way that bots actually can read the screen and know when things change and be able to adapt to those changes.

I've been using Automation Anywhere for around six years.

Automation Anywhere has been very stable for us. Control rooms are up, and we haven't had any issues or major issues where we had significant downtime.

Automation Anywhere scales very easily as we grow with our program. We're able to add bot runners as needed, as well as control rooms. It's very easy to add additional resources for the program.

Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a support engineer contact us and help us resolve our issues. 

I would give them a nine out of ten. The initial contact might often be a chatbot, which would be our initial response. However, many times, we need to talk to a real engineer to resolve our issues. Overall, it's been very good. Sometimes the chatbot can help you resolve your issues without having to further escalate.

Positive

Before Automation Anywhere, we did not have any kind of automated solution. Our audit partner came back and said that we should be doing some automation using an RPA product. At that point, my boss asked me to figure out which was the correct product for us to use, and we started our journey there.

During our deployment of Automation Anywhere, the first and most important thing that we did was to make sure that we got everyone trained. We spent a lot of upfront time training our developers, and that really paid off in the long term. We ran them all through Automation Anywhere's university, so they did all the online training, and then we brought Automation Anywhere in and did classroom training for our developers. That really paid off in dividends, and we were able to end up with a good developer base.

When we started with Automation Anywhere, we were on-prem with version eleven, and then we migrated to the cloud with A360. We saw a tremendous increase in productivity by going to the cloud. We currently aren't using any other cloud providers.

We primarily focus on natural gas production in Pennsylvania. Our office is located in Fort Worth, Texas. We have around 57 automations in production at this point.

The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us.

When we started our journey with Automation Anywhere, we evaluated UiPath, Pega, and Automation Anywhere. We brought all three in to do a proof of concept, and from that, we determined that Automation Anywhere would be the easiest to use for our citizen developers. After the Automation Anywhere proof of concept, one of our accountants went back to her desk, and she was able to create a bot on her own.

My advice to other companies that are looking to purchase Automation Anywhere would be to make sure you have a champion for your process automation program so that you can get support throughout the organization. Automation Anywhere will be a trusted partner to help you through that process. 

I would rate Automation Anywhere a ten out of ten. As a solution for process automation, it's been very easy for us to use, and I don't think that we could have done it with any other solution.

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

Our main use cases for Automation Anywhere are anything that's end-to-end automations. We initially used to do finance and HR only, however, eventually graduated to different verticals and departments. Our use cases have been predominantly high-value, high ROI, and anything that can be repeatable, algorithmic, and automated.

Automation Anywhere has significantly improved our ability to automate both standard and complex business processes. Initially, we focused on traditional rule-based automation to streamline end-to-end workflows in functions like finance and HR, which delivered strong ROI.

More recently, we’ve expanded into HyperAutomation where we have used Automation Anywhere to orchestrate the end to end AI solutions. These tools have allowed us to tackle tasks that previously required manual intervention by enabling role-based, persona-driven agents that make near human-level decisions with human oversight 

One of the most valuable features of Automation Anywhere is its low-code/no-code framework, which enables us to quickly build reusable automation templates. This has made it easier for both developers and citizen developers to scale automation across teams.

As a cloud-native platform, it offers an intuitive and accessible development experience, which has accelerated adoption and reduced infrastructure overhead.

While the platform’s features and enterprise support have been excellent, one area for improvement is greater flexibility in packaging and pricing. It would be helpful to have more modular options that allow us to selectively license features based on our needs without committing to the full suite.

This would improve cost efficiency and make it easier to align the platform’s capabilities with our automation strategy as it evolves.

I have been using Automation Anywhere for over ten years. I play different roles in consulting, being within the product, and trying to be the implementer, leading to multiple implementations.

I would rate the stability and availability of Automation Anywhere at 9 out of 10. Since moving to the cloud platform, we’ve experienced minimal downtime, and overall reliability has been excellent. It’s one of the most stable enterprise automation platforms we’ve worked with.

Automation Anywhere has scaled well with our evolving business needs. We've been able to expand usage by adding more creators and runners as required, and the licensing process has been straightforward and efficient. The platform has supported both incremental growth and larger strategic shifts without friction, which gives us confidence in its ability to scale further as our automation footprint grows.

I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support.

We do not have premium support. While we possess a basic support package that has been really good, we are considering premium support packages for the future, however, we have received ample assistance from Automation Anywhere for critical issues we've faced.

Positive

We previously used earlier versions of Automation Anywhere, and during our transition from v11 to A360, we evaluated the improvements through a series of proof-of-concepts. What stood out was the enhanced developer experience, broader connector support, and the overall seamlessness of development and deployment in A360 compared to prior versions. These improvements solidified our decision to continue with Automation Anywhere as our automation platform of choice.

Straightforward, and we were able to apply all templates and best practices when we rolled out the solution internally

Mix of both internal as well as vendor team. Vendor experience has been great

We've seen strong ROI from Automation Anywhere in two main areas. First, traditional automation has helped us streamline end-to-end processes in functions like finance and HR, resulting in measurable operational efficiency. Second, AI orchestration has allowed us to manage and scale multiple AI-driven use cases effectively, extending the impact of automation beyond rule-based tasks.

While we can't share specific metrics, the overall value—in terms of time savings, consistency, and scalability—has been significant.

In our experience, setup and licensing with Automation Anywhere have been smooth and straightforward. Our vendor management team worked closely with a partner and Automation Anywhere to handle licensing, and the cloud-based setup was efficiently managed by their team. We've used the platform for over 4 years without any major licensing or deployment issues.

N/A

N/A

Our use cases for Automation Anywhere primarily started with finance and accounting, order-to-cash, supply chain processes, and then reporting areas, and now we are going towards more end-to-end automation. 

The main challenge or objective I am looking to solve with agentic process automation is that APA, again, the next step after RPA, is we're looking at more cognitive, probabilistic and cognitive solutions using NLM, which is also self-healing, self-learning. 

The primary use cases start with procurement, payment or customer management, order management cycle.

Automation Anywhere's features benefit our company since we deal with a myriad of customers, and we're talking about different security protocols, requirements, and we are a global company. That puts us in a position where we have to comply with the local regulations of each country. Automation Anywhere follows the same protocols, and they are compliant on GDPR and other areas, making it easy for us to expand.

What I appreciate most about Automation Anywhere is the high degree of interoperability, and they have both on-premises and cloud versions, which allows us to ensure that we are properly following the protocols and ensuring seamless integration with our native systems. 

In the age of agentic AI, the biggest challenges for me and my company occur when different players come up with their own copilots. The key factor that will help us from a scalability standpoint is integration. There are multiple ways to achieve this, not just through the presentation UI layer, but also through the database side or using an API. A high degree of versatility of the tool and interoperability is essential, not just from Automation Anywhere but also from other applications, because if they are too closed, it will not allow for seamless end-to-end automation.

We're doing a POC with the AI Agent Studios. It's promising. They are trying to address some of our concerns.

We have a robust AI governance approach in our company. We're trying to play with some low-risk cases. We have a good framework, and that's getting implemented alongside agentic AI.

The improvement points can be summarized as trying to provide more accessibility for those AI agents they have built so that people can start testing APA. Additionally, they should try to evangelize more APA with organizations by allowing them to try and test first before they can go for a wider option.

Document automation has been phenomenal. There have been a lot of changes and updates to it, and it is serving a very good purpose right now with document classification and document automation coming into play. Using AI enabled framework, we're able to fetch the details from it and also give input to our downstream processes.

Document automation is definitely a tool that will help us provide a better experience for our employees and our legal departments or any department that is dependent on documents that we're getting from outside parties, which are nonstandard, nonstructured. It helps us from an overall digitization of a documentation and its summarization of it. At the same time, using the cognitive abilities of an LLM, we are able to trigger actions.

For some of our purchase order processes, we did a pilot. It provided about a 90% reduction in time. You don't have to read the entire email and you don't have to read the PDF. It reads it, contextualizes it, and finds all the key areas important to the purchase order.

Automation Anywhere has been promising a lot in the last three years, and the roadmap they laid out on APA is definitely going to help businesses. A lot of work has gone into it, and the latest APA-related releases are very good. 

The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases. 

I have been using Automation Anywhere for six years. We started with the initial version, and now we are going towards the cloud version.

Automation Anywhere helps me overcome the specific challenges and we're working very closely with them. We did bring up some of the issues that we want to address. Automation Anywhere was able to help us by sharing best practices, how other players are doing, and how we can still use Automation Anywhere and be compliant with the requirements while respecting the security protocols and the identity protocols.

Positive

We evaluated other products, and we decided on Automation Anywhere, which was easier for us as we went towards the on-premise solution. We didn't try other products. We were thinking about it since it complied with all the requirements.

The deployment was not difficult. Automation Anywhere helped us. 

There is maintenance needed. You need to keep on updating it as it gets complicated from a security system standpoint. You have to make your software more resilient to handle hackers and to ensure that no vulnerabilities. That's a work in progress, always.

From a pricing standpoint, the value that we drove when we first hopped onto this journey was significant compared to the ROI. The ROI was significant compared to the investment we made. 

My experience with the pricing, setup costs, and licensing of Automation Anywhere has been very open in terms of what's possible and what's not possible. We are always looking at trying to play within the boundaries of budgets while delivering business impact.

Overall, the pricing strategy has been fairly good for us, and it works for us. When we're looking at adding enhancements, that's when it gets a little difficult. It's all about getting as much bang as possible for the buck that we're spending, leading to hard negotiations. However, they've been understanding. Automation Anywhere understands the business needs and tries its best to deliver.

I did not consider other products in my journey, as this work was already done by our IT team, so we didn't have to reinvest the effort.

We are moving from on-premises to the cloud. We're looking at Copilot. We expect it to accelerate and help us in the future. We don't have to start from ground zero to get to the next step.

We are not using the COE manager; we have our own tool.

I'd rate the solution nine out of ten.

Our primary use cases with Automation Anywhere revolve around process discovery, where we've used that with many clients to identify areas of opportunity for automation, map those out, and build the core automation to drive the new modernized processes. We originally had done a fair amount of work with robotic process automation types of opportunities in and around revenue cycle with health system clients, ensuring that they get paid appropriately for the services they render.

One of the really interesting use cases that moving into agentic automation brings to the table are more complex use cases, where we can work with things such as medical necessity denials, where payers will deny or downgrade the payment that they provide to the health systems based on a set of medical necessity criteria. 

The introduction of the agentic capabilities allows us to ingest that denial letter, along with the criteria for medical necessity that's required to be met to be paid, and then work with the medical record itself, so the agent can scan the medical record to find out why it's denied matching to the criteria that's required to support it and determine if the criteria are met. If so, it can then draft a letter. 

Traditionally, that's been a highly manual process that requires a clinical resource, which tends to be very expensive, and they can do only about 10 a day or 50 a week. With this kind of automation, the draft letter is provided to them for review and confirmation, allowing them to increase productivity by multiples across the impact and giving them the opportunity to work more effectively in terms of the span of denials, because most health systems never even get to all of them, determining whether they'll take the time to do it based on labor intensity.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality. There are fears around AI that people have about whether the AI will hallucinate and those kinds of things. Having a partner like Automation Anywhere, a company that is known in the industry, is a leader in the industry, brings a lot of credibility to how people look to solve those problems and drive that comfort level. 

Customers also are looking for the kinds of solutions that help enable their workforces to be more effective. Agentic capabilities bring a lot to that. If you think about not just the traditional labor savings, but how you can elevate the performance of the employees that will still be there, the agentic AI brings a lot to the table for those kinds of solutions as well.

Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions. Often, we're trying to push the envelope on how either a process has worked traditionally, and trying to see how the automation solutions can change the nature of that process. Automation Anywhere has been a fantastic partner to work through different ways and try different methods and approaches to solving those problems.

Document automation often comes up with our clients, where the processes we're working in still transfer faxes and other traditional documents that must be uploaded, with data extracted and input into a process, whether that's faxes for scheduling appointments or things such as benefit determination, sometimes following up on authorizations for services. Document automation is a really important feature and component to solving these problems.

In terms of areas for improvement and opportunity, Automation Anywhere has been a great partner for us. Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it. Finding creative and scalable pricing structures is important, especially with the move toward agentive automation, which presents challenges in getting clients on board. Clients are interested but reluctant, needing proofs of concept with minimal upfront cost or risk to demonstrate value. 

Additionally, there's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable.

We have been working with Automation Anywhere for several years and we are a partner with them, using them to support many of our solutions for clients, helping to modernize their workforce and bring the digital workforce concept to life with our clients.

In terms of reliability and stability, I have personally found Automation Anywhere to be a highly reliable and stable product, well-known in the market for that.

Many of our clients are just moving into automation, and one of the benefits with Automation Anywhere is the ability to scale and add processes as we improve concepts, helping them get comfortable with the technology while driving more value through expanded automations.

We've received great support from Automation Anywhere. We've developed some new innovative solutions with them requiring significant work from their engineering teams and their partner teams. They've been a great partner to gently vet our ideas, and they're willing to give them a try, which has been excellent.

Positive

Very few of our clients at this stage have agentic process automation in place, so in those cases, Automation Anywhere is our preferred partner. 

As we work with clients in identifying opportunities and positioning a solution, Automation Anywhere becomes an easy decision for them. In the traditional RPA space, while some clients may have other vendors, many do not have anything in place. We often work through how to move to the Automation Anywhere platform, which is made easier by their good job of facilitating the switch from other platforms.

The return on investment for our clients working with Automation Anywhere solutions typically shows at least three or four times in the first year and sometimes double that in outer years, arising from a combination of labor savings, improved quality, and reduction in process failures.

Some of the benefits that we've seen with our clients are substantial labor savings of 30% to 70%, depending on the processes that we often see in the ability to reduce labor costs. 

We see improved quality and the elimination of process failures, which can lead to multi-million dollar savings in things such as denials with our clients, addressing how much they're writing off that they can't collect from third parties. 

The elimination of process failures is a significant opportunity for savings, with typical savings being millions, if not tens of millions, for many of our clients due to areas such as insurance verifications, failure to get authorizations, and timely follow-ups on claims to ensure that we submit the required information to the payers.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality, with fears about whether the AI will hallucinate, and those kinds of things. Having a partner like Automation Anywhere, which is known in the industry as a leader, brings a lot of credibility to how people look to solve those problems and drive comfort. They also seek solutions that help enable their workforces to be more effective, and agentive capabilities bring a lot to that. If you think about not just the traditional labor savings, but how to elevate the performance of employees that will still be there, agentive AI brings a lot to the table for those kinds of solutions as well.

On a scale of one to ten, I would give Automation Anywhere an eight depending on the day. They've been a great partner for us in developing new solutions, and when we've deployed them, we see high reliability. The brand is well-respected in the market, making clients receptive to the name and bringing credibility to our solutions. Overall, I give them high marks and enjoy working with them.

Our use cases on Automation Anywhere span across HR and finance as the main two areas. 

We are exploring Automation Anywhere A2019 and have found some good ticketing, service now solutions, and integrations that we can use. We're continuing to explore A2019 AI. 

Automation Anywhere is definitely one of the leaders in helping with these challenges. Automation Anywhere is especially useful for us in web automation and browser automation.

It allows us to bring automations to development quickly. It's a quick turnaround. 

What I appreciate most about Automation Anywhere is the fact that there are multiple ways to develop an RPA bot, which is useful to different types of developers. There's the lists, and there's the drag and drop. It's all very easy to automate.

The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly. We can test, and then we can easily fix any bugs that we have in the bots and then we can bring them to production quickly with quick turnaround.

The deployment of Automation Anywhere, meaning just moving bots to production, is seamless. It's easy. We have our environments set up with dev, QA, and production, and it's very easy to move from one to the next.

It's early in our implementation. In the age of agentic AI, my biggest challenges and those of my company include finding the right use case and then choosing the right platform. There are a lot of companies that offer services, so we have to do evaluations across each company and then select the right one to solve the problem. Automation Anywhere is one of the leaders in this space. 

I have worked mostly with RPA in Automation Anywhere. I attended the APA developer class. We don't have any agentic AI solutions, and the ones we have are minimal in terms of the AI component. It's too early to have achieved our automation goals.

The CoPilot fixes the problem of quickly dragging in a lot of lines and the commands in Automation Anywhere.

It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful. I don't know how much will be covered with the agentic AI. More SharePoint integrations and things would also be great for doing more tasks with those tools.

I have been using Automation Anywhere for five years.

We did not use another solution before implementing Automation Anywhere in our company. We started with a lot of the major players, including UiPath, and we chose Automation Anywhere. Some sectors had UiPath, but the dominant one is Automation Anywhere. Automation Anywhere stands out from UiPath for us because of its ease of development and competitive pricing. Those are the two main reasons.

The deployment is seamless. 

I'm coming from a developer standpoint; I don't handle pricing. 

We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment. AI governance is very important for us, especially as a government contractor, however, I would have to look into that more. 

I have not used Automator AI yet.

We have our own COE for Automation Anywhere. We have a few dashboards, but I don't think we are using the Automation Anywhere dashboards too much. We mostly use Power BI to get our insights. From Automation Anywhere, we don't utilize document automation in our current processes. We're using Azure Document AI currently, and that's our best source of extraction. I don't know too much about the pricing and licensing from the developer standpoint.

We're also using Azure Document AI for as our main source of extractions. 

I would rate this solution a ten out of ten.

Its main use cases that we have implemented are across the firm for different business groups, including finance and accounting, HR, talent acquisition, risk management, and independence. 

Being an early adopter of Automation Anywhere puts us ahead in the transformation game. We have seen Automation Anywhere collaborating directly with us to solve complex problems that aren't easy to address out of the box, creating a significant impact.

Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion. We have a framework developed that enables consistency irrespective of the person developing it, and our gated delivery model helps us meet those milestones and standards consistently. This helps, along with the great features that Automation Anywhere provides for self-review of code, making the development of bots easier and faster when it adheres to a particular pattern. Additionally, it gives us robust means to track metrics once the Automations are deployed into production so that we have a good handle on errors, receive feedback, remediate, and keep the bots and workflows running in production for our business.

We are part of a big transformation program within our firm, and what we have understood over the past several years is that our technology needs to evolve as the needs of the business do. The RPA aspect of Automation Anywhere's platform can only take us so far. Agentic is a game-changer due to the AI disruption that's happening, and Automation Anywhere has been at the forefront of incorporating the best of AI into the product.

Agentic AI can be used today out of the box with minimal configuration, and it now solves end-to-end processes compared to the standalone jobs that RPA could do previously. Consequently, we have faster, better solutions that we can deliver to our businesses. In the age of agentic AI, there are two key challenges we face. One is on the delivery side within our CoE, where there is a bit of a learning curve for upskilling our development team so they understand what this technology has to offer and how to best use it. Once they are aware, Automation Anywhere provides great resources, including a strong curriculum to help developers get upskilled.

The CoE plays a very critical role, as we want to establish a factory-like model that follows best practices and processes. The bots developed by the team provide consistent value and a very good business user experience. The CoE matures over time; it's not set up in a day, as we are constantly learning and evolving to meet challenges like introducing newer integrations or adapting to a changing organizational landscape.

One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial. Features such as UI agents and Orchestrator APIs will help alleviate the current bottlenecks we face. We foresee a future where deterministic rules don't need to be defined; rather, a process-specific skill should be laid out generally. I think the product team aligns with this vision, and these areas should be highlighted for the team to focus on, delivering features that drive tremendous value.

We have been using Automation Anywhere for more than five years now at the firm, and we continue to expand our implementation across various business groups.

Regarding stability, Automation Anywhere meets our expectations, as we haven't experienced any product-specific issues over the past several years. 

While some issues may arise on the network side, they are not specifically related to Automation Anywhere's platform. 

I haven't encountered any significant bugs on the product platform that led to production ecosystem failures. Therefore, from a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.

From a scaling standpoint, we challenge ourselves with higher goals driving more impact while continuing at a rapid pace on our transformation journey fueled by agentic AI. 

We are confident in the product's capabilities and features, and the key lies in how we ramp up effectively. With a robust presence from our intake team driving demand, all we need to do is embrace it and start scaling, especially with the newly unlocked agentic use cases that come with additional features.

We have our footprint across the whole firm with approximately 250-plus Automations deployed in production as of today, and the program continues to build further.

Automation Anywhere's support has been outstanding, as we have a dedicated Technical Account Manager and Customer Success Manager who we engage with weekly. 

They are always available to address pressing needs and questions, and we haven't faced challenges in this area. This strong collaboration and regular communication allow us to make quick decisions, solve problems rapidly, and keep advancing. 

From a support standpoint, the strong ticket mechanism we can implement gives us the ability to raise severity, and even when we do so, we maintain direct contact with Automation Anywhere, receiving expedited assistance, which is invaluable for our collaboration.

Positive

We have evaluated several competitors in the market. Automation Anywhere stands out due to the value, feature set, and price point, which aligns with our firm's legal and compliance reasons for our decision. 

Automation Anywhere consistently ranks at the top, matching our vision and strategy for implementing transformative solutions. Although there are various platforms available, such as the Microsoft ecosystem focused on personal productivity, we often have to engage in hybrid implementations using different tools for end-to-end solutions. However, Automation Anywhere remains our chosen platform.

We have an on-prem primary setup, however, we also have cloud-based integrations for some of their advanced features, like document automation. We are currently in the process of going full cloud via migration. That's on our roadmap. And once we get there, since we know the strategy and vision with agentic, we want to prioritize as a firm to get to that model quickly and then just have one pattern to support.

In the past five years, we have deployed hundreds of bots, with our numbers continuing to grow by 100%. 

We are effectively doubling the bots deployed to production each year, and the savings are easily in the range of 150 to 200,000 hours annually, which we give back to our businesses for more meaningful work. 

However, the impact extends beyond just those numbers, as we are not only saving time for our resources on repetitive tasks, we are also considering indirect savings and accuracy improvements. Therefore, the return on investment is quite high based on what we have observed.

The pricing is fair given the current advancements in AI, which involve a substantial amount of research.

On a scale of one to ten, this solution rates a nine.

I would highly recommend checking out their product website to explore the features and the commitment they have to the agentic enhancements. 

Automation Anywhere isn't just a product or platform vendor; it embodies a whole community. They offer excellent engagement resources, including programs such as MVP and Pathfinder, along with numerous initiatives for learning.

In my company, we're using Automation Anywhere to send statements to customers and then we're also using it to reach out to our vendors if their promised dates go past due, so we can get updated ones and keep that active in our system.

From using Automation Anywhere, my company has seen that with the statements going out, it's helped substantially with getting cash in. Before, we had to manually send emails or make phone calls to customers when their AR went past due. The bot executing every single day really helped with reliability. We saw increased cash flows almost instantly.

What I appreciate the most about Automation Anywhere is that it's reliable. It executes every day and works consistently. We set up a schedule and everything is easy to add to the queue. Reliability is definitely the biggest advantage because we experimented with Power Automate, and it was buggy. It wasn't nearly as reliable as Automation Anywhere.

Automation Anywhere is helping with automation adoption. It's proven to increase our revenue stream.

One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string. Different variable types and making the variables more simple to establish and use would be really helpful. That's my main concern regarding how the variables are handled.

To make Automation Anywhere a perfect ten, the variable management could be simpler. Additionally, more direct plugins would be beneficial. We use Business Central. Currently, we're using Great Plains as our ERP, moving to Business Central. I've noticed there aren't any direct plugins for Business Central, as there are for Workday. That would be beneficial to have.

I've been using Automation Anywhere for two years.

I didn't use another solution before choosing Automation Anywhere. We went directly to Automation Anywhere. We experimented with Power Automate, but it was buggy, and we didn't proceed far with that. I jumped into Automation Anywhere almost immediately.

My experience with the deployment of Automation Anywhere was good. I have no complaints there. It was very straightforward.

With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month. It's reasonable for what it provides since hiring someone to do that job would cost more than that in a year. It's cheaper than an employee and more reliable.

My experience with the pricing, setup costs, and licensing of Automation Anywhere is that it's reasonable. We were paying approximately $30,000 for a year license.

I've looked at UiPath as a consideration but didn't explore it extensively. The differences I've noticed between UiPath and Automation Anywhere is that UiPath was a bit less user-friendly from a development standpoint. I didn't examine it too deeply, which might be because it's a more powerful tool. We already had Automation Anywhere at that point. I was just trying to compare what development looks on both sides.

I'm still determining what the main challenge I am looking to solve with an agentic process automation. We have many areas that still need to be covered.

In the age of agentic AI, the biggest challenges for me and my company are adoption and implementation costs. It's expensive for licensing and development. We definitely want to implement these things, however, we need to do it piece by piece. We're trying to address low-hanging fruit to create revenue that will pay for future bots and agentic AI.

I haven't utilized the AI Agent Studio. 

AI governance is important for my company, however, we haven't implemented anything with AI yet. When we get there, it will be of high importance. Still, there's nothing formal currently. 

I don't utilize Automation Anywhere COE or Center of Excellence Manager directly. 

I don't utilize document automation in my current processes, although I'd want to.

I rate Automation Anywhere an 8 out of 10.

My main use case for Automation Anywhere in my current company is complex to describe, as I started in June. 

My primary focus has been restructuring the team, creating processes, best practices, and standards. I stopped the whole production, not implementing new automations or enhancements, ensuring we can scale up. 

One of the major business cases we have is invoice payments, where we handle a good number of invoices using IQ Bots. Eventually, we will migrate to Document Automation once we transition to the cloud, which is starting next month, May 19th. Invoice payments are a great use case since we receive different types of invoices from various vendors. 

We use Document Automation to organize information, restructure it, and then grab the information to save it into different systems of records. This is probably, from my perspective, one of the most important cases. Due to my seniority here, I haven't had the opportunity to know too much about the business cases beyond assessing the infrastructure. However, that is one of the critical automations from my perspective.

I've seen many benefits from using Automation Anywhere so far, including having around 50 automations running in production. I can't say right now exactly how much we're saving in dollars, however, there's a measurable benefit, as we work closely with the legal team that performs a lot of manual work, and we help them significantly. That's my main customer right now. Additionally, I have technology and finance as other critical customers, covering probably 80% of the company. As a financial institution focusing on financial advice, we are about to open a digital bank in the next few days.

From my perspective, the most valuable features in Automation Anywhere are its ability to connect to different systems of records. We are only using RPA at a very basic level, not utilizing Intelligent Automation or AI, as it's not part of my contract. Document Automation is still growing and is not 100% mature, however, the basic functionality of RPA is amazing. I really appreciate how you can connect and interact regardless of the system of record, infrastructure, or platform. This capability has empowered us to help the organization interact and eventually automate their processes.

Automation Anywhere could improve by better integrating with DevOps. Currently, it cannot be integrated 100% with DevOps methodology, which many companies are requiring. 

What Automation Anywhere is doing right now is in the right direction, and I would appreciate seeing a better task mining tool. Fortress IQ needs to grow more in terms of maturity; people spend weeks creating PDDs. Having a user-friendly tool to record sessions and generate PDDs in minutes would be fantastic, making the process more efficient.

I started doing RPA Automation Anywhere in 2017, beginning with zero automations. We started the program, and after seven years, we had around 120 automations. 

The stability and reliability of Automation Anywhere's bots depend significantly on how we define our development strategies. If we have good practices, reusable code, a solid framework, and effective development methodologies, the bots can be very stable. 

We have experienced bot failures, however, those failures are usually due to development issues or system glitches, not Automation Anywhere itself.

Automation Anywhere scales with the growing needs of my organization in the cloud, as it adjusts based on our needs. My concern is primarily on the Bot Runner side; I currently have VMs, however, I plan to migrate those to servers, which will help me scale up more effectively by increasing processing power and RAM rather than simply adding more VMs.

Automation Anywhere's support has been great since we signed up for gold support last year. 

Having a technology partner that understands our environment is crucial, as this enables quicker issue resolution without needing lengthy explanations about our setup. Now, we can more easily address issues since the support staff is familiar with our infrastructure, automations, and pain points.

Positive

Prior to adopting Automation Anywhere, my company used Excel macros, which are not enterprise solutions and are more personal automation tools. Some individuals used Power Automate, however, it's not an enterprise solution and doesn't integrate with other tools apart from Microsoft products.

I don't have specific numbers for the reduction of manual work or error reduction, however, the metrics we had were very poor before I arrived. I asked Automation Anywhere to include the COE manager in my contract so I can evaluate and present proper numbers to senior management. However, I see significant benefits in FTEs; I wouldn't say we're eliminating FTEs. Rather, we are helping employees focus on more creative activities.

I haven't evaluated similar tools. I know they exist, however, at my previous company, I was informed I was to use Automation Anywhere before I joined the RPA program. At my current company, they already use it, and while they did evaluate UiPath at some point, the cost was a significant factor in the decision.

My advice to someone considering Automation Anywhere is to ensure proper planning regarding the environment, security, compliance, and governance. It's vital to establish clear metrics to show management the potential savings from automations. After setting this foundation, having best practices, standards, and a solid framework in place will be crucial for success.

Something I would emphasize is the need for more technical discussions at events. Whenever new solutions or ideas arise, I want to understand their implementation, especially concerning data storage and compliance. For example, during a recent conference, I was surprised by the data migration plans discussed for Document Automation, which raised compliance concerns for me. More technical insights would help clarify such issues for all attendees.

I would rate Automation Anywhere nine out of ten. The solution is great, however, there are limitations in the COE Manager and Document Automation. If those tools were more mature and meeting scheduling was more immediate, it would significantly enhance the overall experience.

Automation Anywhere overall is a great tool for automation, as it provides a lot of flexibility to work with different other applications.