Perfect RPA for all the repetitive tasks that exist on a day-to-day basis
What do you like best about the product?
I like AA because it is a tool that helps us automate repetitive processes in a shot time. It has been a very good tool because it offers a community version and you dont have to be entering codes or being an expert because its low-code.
What do you dislike about the product?
Automating some processes can be awkward or incomprhensible at times.
What problems is the product solving and how is that benefiting you?
I solved problems in tiring and repetitive manual jobs because with this RPA solution there is no need to do the tasks manaually and it is very useful for process automation and data extraction.
RPA easy for anyone to use because it is low code
What do you like best about the product?
I like this RPA solution for mundane and repetitive processes, this tool is important for our team to end the repetitive and improve workflow. I like the look of the interface and that its easy to create your first bot and get it up and running.
What do you dislike about the product?
AA has not shown anything negative so far, wich is why I support this great RPA.
What problems is the product solving and how is that benefiting you?
Since using it it works great, fixing workflow issues, reducing errors when working wiht the bot, autoamting most of the tedious and manual processes, saving a lot of time and fixing invoice issues.
A fast solution with good a licensing cost, but the UI and stability can be better
How has it helped my organization?
It helps to free up our staff to work on value-add projects. It has saved their effort. With the automation of their project, a task that would have previously taken ten hours can now be done within four hours. We can then have them on other projects where more resources are required. They can utilize that time.
Automation Anywhere has helped our organization increase its automation consumption. In the last three years, we have used Automation Anywhere excessively, and in terms of cost, we have saved up to 50,000 to 60,000 dollars in three years.
What is most valuable?
I have used Automation Anywhere, UiPath, and Blue Prism. The licensing cost of Automation Anywhere is better than UiPath and Blue Prism.
Features such as MetaBot and IQ Bot are very advanced and capable as compared to reading PDFs using OCR.
What needs improvement?
It is very easy for me to use, but for non-technical users, Automation Anywhere is a little bit challenging. If you have previously worked with any other tool, such as Blue Prism, it is a little bit difficult to understand because the nomenclature and terminologies are a little bit tricky. After you have hands-on experience with it for six to seven months, it is quite easy to understand.
Automation Anywhere's UI is difficult. Its user interface can be improved.
They can improve their community so that if any help is required or if we face any issues, we can easily go there and get the help needed. In the case of both UiPath and Blue Prism, the community is very good. Everything is mentioned in the community. We just need to type a keyword, and we get the solution we need. It would be great if Automation Anywhere could improve their community.
In terms of additional features, there could be support for the cloud-based technology so that, similar to Orchestrator, we can use the control center from the cloud. It should be on-premises because a lot of financial institutes use automation, and they cannot upload their data or transfer their data to a third-party cloud. It would be good if they could host the system on the organization's premises.
For how long have I used the solution?
I have been using this solution for the last five to six years. I am not using its latest version.
What do I think about the stability of the solution?
It is not as stable as UiPath and Blue Prism. There are some software crashes.
What do I think about the scalability of the solution?
It is scalable but they need to enhance their product so that when any huge load of data comes, it does not crash. If we have to work on a million records of Excel data, it would crash.
How are customer service and support?
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a solution for something, we can raise our concerns and requests in their support channel, and they provide the response or solution. We just need to create a ticket. I would rate their support an eight out of ten. Their support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have been working in the automation field for the last 11 years. I started my journey with Automation Anywhere, version 10.7. After that, I started working with UiPath and Blue Prism. I work with all three RPA solutions. I am an expert in all these three solutions, and I am also certified in these three solutions.
We utilize a solution as per the requirement or process. UiPath and Blue Prism are easier to learn than Automation Anywhere. In terms of performance, if you use heavy logic or complex logic, Automation Anywhere isn't as stable as compared to UiPath and Blue Prism. Blue Prism is very stable if you build any process or do automation of any process, whereas in the case of Automation Anywhere, your application or your process can break. However, Automation Anywhere is quite fast. The setup is quite easy. You can easily set it up on your system. The UI is very fast. There is no lag.
How was the initial setup?
I installed it on my personal laptop, and it was straightforward, but for the production environment, the Infra team takes care of the installation. It takes them a maximum of two to three hours.
It is on a cloud. It is hosted in the Citrix environment, and it is being used by multiple departments. We need to log in to Citrix to utilize it.
Its maintenance is handled by our Infra team. If there is a patch release with a feature or fix that we need, the Infra team updates its version. Otherwise, we keep utilizing the same version. Our Infra team has access to the Citrix environment. They can create and close the Citrix environment, and that is why they do the maintenance. Any maintenance activities are done over weekends so that none of the in-progress processes get affected. Generally, they happen over weekends. They usually start on Saturday and then the activities are complete by Monday morning.
What was our ROI?
We are investing a lot in the licensing cost. If there was no ROI, our organization would not invest in it. We calculate the efficiency in terms of the effort saved by our full-time employees, which could vary depending on the processes. There could be 2% or 5% savings monthly, and based on that, we calculate the annual savings. Overall, there could be a 10% to 12% improvement in efficiency.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere's licensing cost is better than UiPath and Blue Prism. The licensing cost is a big factor because you might have 50 or more bots, and the per-bot license cost is about $5,000. That is the amount that you need to invest.
Which other solutions did I evaluate?
We have explored various RPA solutions such as Kofax. We generally go for solutions like Automation Anywhere, UiPath, and Blue Prism because of their capabilities. Our clients also want the best and the most cost-effective technology.
What other advice do I have?
I would recommend Automation Anywhere, but it also depends on the cost. If you get a good discount on the license, go for it.
Automation Anywhere is easy to learn if you have experience with automation tools. If you are starting from the beginning, you will have to invest more time compared to the other RPA tools. It could be a bit difficult for non-technical users. You at least need to know what data variables do and what strings do. All these things are technical. You would also need to write VB or C# code, so non-technical people cannot work on these things.
Any integration completely depends on the application support. We have integrated ServiceNow API with Automation Anywhere. If the API is already provided by the organization or the development team, it is quite easy, but if we have to design the API or it is not available, it is a little bit difficult to integrate the application with the automation tool.
To someone who wants to use API integration instead of an RPA solution, I would say that based on my understanding, API integration is completely different from RPA. RPA is an end-to-end solution. It can automate your desktop applications. It can automate your browser-based application. API and web services are also included in RPA, so RPA is a complete ecosystem. API is just one part of it. Only through API, you cannot do automation. Through API, you can get values, and you can put values. You can modify values. You can generate a request or an incident, but creating a report via that data and replacing that data is not possible through API. You have to do it manually, or you have to open it in Tableau or Power BI and create a dashboard. By using an RPA tool, you can download data. You can change the request. You can get the request. You can modify those values and manipulate them according to your requirement. You can then create a dashboard.
Overall, I would rate Automation Anywhere a seven out of ten because of the stability and the terminology used in the product. The terminology they use is not for the layman. If I have to showcase it to my leadership, they would not be able to understand what MetaBot and IQ Bot are and why we use them. I have to make them understand in layman's language.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Intuitive platform available for RPA with easy-to-use features without prior experience
What do you like best about the product?
This RPA is very good because it offers different types of versions and the community one is free and it also offers a complete demo but what I like the most is that it is friendly and easy in a certain way and that it fulfills its purpose in general tasks automation.
What do you dislike about the product?
Nothing bad, but you can improve privacy and confidentiality to feel more secure when using this RPA.
What problems is the product solving and how is that benefiting you?
We ran this RPA for our daily activities that are repetitive and we were able to organize ourselves very well by handling data and providing comprehensive analytics with deep details. It has become a necessary and useful tool for solving problems.
RPA tool for the digital transformation of routine processes
What do you like best about the product?
I like this tool for exploring knowledge because it is friendly and it a leader in the RPA market, its AI capabilities are great for automating repetitive processes, and it offers flexibility in scheduling and massive gains in productivity.
What do you dislike about the product?
Only problems with pop-ups that were coming up all the time but it was already fixed.
What problems is the product solving and how is that benefiting you?
Automating data, mining processes with precision, reducing errors and complexity, automating invoices, email monitoring and much more with just AA great RPA that paid off.
AA the best RPA tool will eliminate mundane repetitive processes and is easy to use for everyone
What do you like best about the product?
Its features like drag and drop, bot creation, different data sets, data visualization, automation of repetitive tasks and all its features are the best that this RPA product has to offer. It also offers a comunnity trial version where you can learn much more and test it its worth it.
What do you dislike about the product?
There is nothing in particular that could make me complain about this RPA product.
What problems is the product solving and how is that benefiting you?
Tasks that used to be repetitive are now automated with bots and we learned how RPA works to solve problems like data mining and extraction as well as perform deep analysis.
Cloud-native automation platform with external API integration
What do you like best about the product?
I like that it is a real-time automation platform to improve accuracy and decision-making; it also offers user-friendly features to help reduce human errors and provides excellent features like drag and drop, cross-platform, interactive forms, and many supported packages. It's amazing.
What do you dislike about the product?
I could comment here that it's expensive RPA and some code is complex, but nothing that can't be solved.
What problems is the product solving and how is that benefiting you?
Currently, I have solved problems with the automation of repetitive tasks and mining of processes, and we obtain benefits like saving time and doing other activities while the bots do their thing.
Excellent software that automates most processes and is easy to use
What do you like best about the product?
This tool offers the ability to automate with easily created bots because you don't have to code because it offers built-in commands and drag and drop, which is excellent without proper RPA knowledge.
What do you dislike about the product?
I have nothing I don't like; I hope they improve customer service.
What problems is the product solving and how is that benefiting you?
It's a successful solution that we've put in place to help us with repetitive day-to-day processes. We also use it for mining, extraction and process analysis, which we see a big difference using this RPA.
