I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,702 reviews
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External reviews are not included in the AWS star rating for the product.
Simple, Intuitive and Powerful!
What do you like best about the product?
Thw UI is simple and provides powerful connectivity to almost all basic systems. It is quick to learn, develop and deploy the automation. The pricing is relatively cheaper and flexible compared to other platforms. Provides scripting support to simple and popular languages(VBScript, Python and JS) out of the box, that supplements its capability and makes it much powerful to use. The task based bots are flexible to build, share and reuse with great modularity.
What do you dislike about the product?
It lacks advanced AI models for entity extraction from documents. It also has minimal connectivity to native Microsoft suit of applications where many organisations host enterprise data and collaboration tools. The error handling is a bit vague and feels difficult while debugging the error.
What problems is the product solving and how is that benefiting you?
It helps in automating repeated manual processes that consumes time and FTE effort. It also helps in reducing the SLA for some of the business processes thus improving the customer experience and increasing the team's throughput. We personally improved the processes in Tax and Procurement functions in our organisation that improved the risk management and compliance.
Best Automation Platform
What do you like best about the product?
We can able to integrate Automation Anywhere with various data sources and systems, such as databases, spreadsheets, APIs, and web services, to retrieve and update information as needed especially in ERP systems.
What do you dislike about the product?
Automation Anywhere can be costly to implement and maintain. Which having licensing fees, training costs, infrastructure expenses, and ongoing support can add up, especially for large-scale deployments.
What problems is the product solving and how is that benefiting you?
In our current ERP system by using Automation Anywhere software we are able to automate manual processes which are time-consuming mainly Finance balance matching processes.
RPA tool which made DBA to Developer
What do you like best about the product?
In total, I am having 5+ years of experience in Automation Anywhere. Started my journey from version 8 to A360. AA is a Super Flexible tool, even a non-technical person can able to work on it. with this RPA tool, I worked in all types of environments like Banking, Insurance, Telecom, FMCG, and Service based Companies. With this tool, I automated citrix,web-based, Desktop based applications. The best part of this tool is Document Data Extraction, Bot insights, and AARI(Co-Pilot).
What do you dislike about the product?
There are several advantages to this tool where the dislikes are minimal,
Costing of the tool licenses, Sudden drastic change from v11 to A2019.
Maintenance of the bots, Infrastructure for setting up.
Costing of the tool licenses, Sudden drastic change from v11 to A2019.
Maintenance of the bots, Infrastructure for setting up.
What problems is the product solving and how is that benefiting you?
Every mundane task was automated, and Error-prone was reduced by 80%. Knowledge about several operation procedures.
Is user-friendly, frees up human time, and is affordable
What is our primary use case?
How has it helped my organization?
We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.
Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.
The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.
Non-technical individuals can begin using Automation Anywhere within two months of training.
Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.
Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.
Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.
Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.
Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.
What is most valuable?
The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.
What needs improvement?
Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.
For how long have I used the solution?
I have been using Automation Anywhere for two years.
What do I think about the stability of the solution?
I would rate the stability of Automation Anywhere a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Automation Anywhere a nine out of ten.
How are customer service and support?
I would like the technical support to respond quicker to the assigned tickets.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.
What about the implementation team?
I am a consultant and help implement the solution for our clients.
What was our ROI?
Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.
What's my experience with pricing, setup cost, and licensing?
The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.
Which other solutions did I evaluate?
I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.
I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.
What other advice do I have?
I would rate Automation Anywhere a nine out of ten.
I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.
Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.
We have many endpoints using Automation Anywhere.
Maintenance is completed by the support engineers as per the license requirements.
I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.
Aids customers in enhancing productivity and has a shallow learning curve, but does not integrate well with ERP systems
What is our primary use case?
We are a partner of Automation Anywhere, and we utilize their software in the manufacturing industry for procurement and administration purposes.
Most of our customers deploy the solution on the public cloud, with some opting for private cloud deployment, and a small percentage choosing on-premises deployment. The majority of our customers are extremely price-conscious.
We deploy Automation Anywhere for our cost-effective customers. These customers prioritize automation for fee optimization rather than productivity improvement.
How has it helped my organization?
Business users without technical skills can still utilize Automation Anywhere with some training. The solution is user-friendly, however, we provide training for individuals before they come on board. Therefore, there is support available in that regard.
On average it takes two months to train someone without technical skills to use Automation Anywhere.
Automation Anywhere aids our customers in enhancing productivity and optimizing workforce size. Typically, we achieve a 25 to 30 percent reduction in time, although the exact results may vary depending on the specific case.
Although Automation Anywhere may not match Blue Prism's scale of automation due to budget constraints, our current clients can still have their requirements met by Automation Anywhere.
What is most valuable?
Automation Anywhere's most valuable feature is its seamless integration into procurement software, allowing for the automation of purchase orders, billing, employee travel details, and other tasks.
What needs improvement?
Integrating RPA bots, APIs, business applications, and documents in Automation Anywhere is a challenging task. We have come across a type of YAML application that we use with the APIs, enabling us to get a holistic picture. However, direct integration has always been problematic. For instance, when attempting to integrate with SAP, we encounter certain gaps. As a solution, we can either input the data into the call sheet or create a YAML application for the integration process. Unfortunately, it is not a seamless process where we can transfer everything directly into an SAP system. This presents a double issue for us. I would like Automation Anywhere to work with SAP and improve their interfaces.
The technical support needs improvement. They take a long time to respond, and they are not very knowledgeable.
For how long have I used the solution?
I have been using Automation Anywhere for six years.
What do I think about the stability of the solution?
Automation Anywhere is stable.
What do I think about the scalability of the solution?
Automation Anywhere can scale, but it requires significant intervention from the technical team to achieve.
How are customer service and support?
Technical support is difficult to reach and obtain a resolution.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used to use Blue Prism for our customers, which offered better integration and more features. However, we had to switch to Automation Anywhere due to the high initial license fee associated with Blue Prism. Automation Anywhere is more cost-effective.
How was the initial setup?
The initial setup is straightforward. The complexity lies within the interfaces. Our development team handles the internal implementation for our customers.
What about the implementation team?
We implement the solution for our customers.
What was our ROI?
Our clients definitely see a return on investment because that's how we gain business.
What's my experience with pricing, setup cost, and licensing?
I would rate Automation Anywhere's cost a six out of ten, with ten being the most expensive.
What other advice do I have?
I would rate Automation Anywhere a six out of ten. When compared to other options, Automation Anywhere remains a more cost-effective solution. However, it has integration issues and is not directly compatible with many ERP systems, which forces us to find numerous workarounds.
In recent years, there have been many cheaper solutions that have become available. To a certain extent, I believe these solutions need to meet the current requirements. We began using Automation Anywhere years ago, but with new clients, there is a bit of a challenge to convince them to adopt the solution due to the availability of other options in the market.
With the variety of solutions available in the market today, people are seeking the most cost-effective option. RPA was a viable choice a few years ago when we began in 2017. However, attitudes have since changed, leading people to consider more affordable tools. Additionally, individuals are reluctant to bear substantial license charges, as we faced with Automation Anywhere, where we had to pay significant fees annually.
Automation Anywhere is more commonly deployed across various departments and less frequently in multiple locations. Due to its typical usage, we are employing it as a standalone model for each functional department.
Automation Anywhere requires maintenance due to changes we handle from the client center, as well as the configuration of the solution according to all client requirements. We need more than five people for the maintenance.
We spend one to two months maintaining bots.
For an organization that has a technical team and wants to deploy a cost-effective solution, I recommend Automation Anywhere.
Automation Anywhere product great for setting up workflow with bots that automate tasks
What do you like best about the product?
This RPA is essential to strengthen processes with automation using bot I liked that it allows me to automate PDF and integrate with Excel and Word formats, you cna also transfer product and analyze different types of data and without knowledge it is possible to automate processes because the creation of bots is simple and nothing special.
What do you dislike about the product?
It needs to improve the user interface and it would be great if the implementation was simplified.
What problems is the product solving and how is that benefiting you?
It is an automation platform that is being used to reduce processes and help solve problems with complex processes within our daily activities and has become a necessary, affordable and easy-to-use tool, transformaing all repetitive tasks into success.
Automation Anywhere is the ideal tool for process automation and information extraction
What do you like best about the product?
Grea tool with very good functions I like the data extraction and that it handles all kinds of data and solves many business problems and I like that it is robust and offers data backup and very efficient because it is a cloud based solution to speed up all kinds of processing without any inconvenience.
What do you dislike about the product?
Automation has been great because it doesnt leave any trace of errors, however I would like it to be more tidy and features almost at hand.
What problems is the product solving and how is that benefiting you?
This product is being used for the automation of back-end helpdesk and all cross-functional departments, speeding up the work process management and also solving major challenges in complex and repetitive tasks.
Powerful RPA so that all processes are easily automated
What do you like best about the product?
I really like that autoamtion can be easily achivied and significanlty reduces labor time. In addition, the training and learning is excellent for the courses it offers. I like that the exception handling was archieved and its interface is easy to use and offers a great variety and possibility to automate heavy tasks and with drag and drop functions, they help a lot to code and save time, thats why I support this great.
What do you dislike about the product?
It would be great if it was cheaper and our issue were sometimes the app is slow to load and support is lacking in certain areas.
What problems is the product solving and how is that benefiting you?
It is often used to develop bots that can do the job better than any human, thereby reducing work time by streamlining processes and it worked in many areas such as reporting, creating introductory emails and much more as a powerful tool that works very well and solves our problems.
Automation Anywhere handles all PDFs and its pretty decent and works well
What do you like best about the product?
I like Automation Anywhere its great because it has its own programming languague and helps automate processes. I also like that we dont have to worry about errors in the processes because everything is perfect and also without coding skills anyone can develop without problems because it is suitable for anyone due to its ease of use and offers different licenses and a community version that is perfect for new companies that want to obtain RPA to automate processes with robotic technology.
What do you dislike about the product?
What I dont like is that it doesnt handle environments well in certain sections and the cost is high, which makes it difficult for new users to arrive.
What problems is the product solving and how is that benefiting you?
Currently this tool has significantly reduced the work time on heavy tasks and in general it is excellent for the execution of processes, it improves the workflow and this RPA is very important and useful for us.
Integration with core banking systems is very good, as is OCR
What is our primary use case?
I worked for a call center company and most of the use cases were related to developing automation for our clients. We also created some automation for internal processes.
What is most valuable?
The integrations of Automation Anywhere with the mainframe application for banking companies are among the most valuable features. Banking companies have a black screen (a text-based user interface) used in some banking core systems. In our case, we were able to create very good solutions integrated with that kind of platform using Automation Anywhere.
Also, if you need to use OCR automation to process standard invoices and send the information to another platform, that is also a very good feature.
What needs improvement?
The goal of any automation is to provide efficiencies. I would like a way, within the platform, to track the benefits. If you are the center of excellence manager, you need to show to the C level the value that you are adding to the company. The unique way to show that to the C level is how much money you are bringing into the company or how much money you are saving the company in costs. I would like a default feature where each bot gives us data on all the benefits it provides from its process.
They also need to improve and work very hard on the user experience to democratize automation.
For how long have I used the solution?
I have been using Automation Anywhere for four years.
What do I think about the stability of the solution?
It's a very good platform in terms of stability.
What do I think about the scalability of the solution?
Automation Anywhere has very good scalability when you want to scale an existing bot.
How are customer service and support?
It is very easy to contact them and receive support from them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were working with a local system.
How was the initial setup?
The initial setup is very easy. If you are not setting it up in a virtual environment, it takes between half an hour and one hour, maximum.
We have deployed it on the cloud, using AWS.
There is no maintenance of the solution on our side.
What about the implementation team?
My team did the setup.
What's my experience with pricing, setup cost, and licensing?
These types of companies, in automation, need to evaluate their business models. They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes.
What other advice do I have?
I know my Automation Anywhere, UiPath, Blue Prism and, now, Microsoft Power Automate. If you want to automate a simple process, these solutions are very good. But if you need to integrate different platforms or systems using an API, or if you want to widen the scope of automation to create an automated process, end to end, that is going to be difficult for any user. You need to be a developer with very good programming skills. If you are going to automate, for example, downloading emails, Automation Anywhere is okay for non-technical users. But the license is very expensive, so you have to weigh the benefit that you are going to receive.
For me and my team of around 150 developers who are engineers, the learning curve was very easy. For them, it took two or three months because they were already familiar with the logic. Automation Anywhere has good information on the web where the guys can access material and forums to learn about creating different types of automation.
The benefits, for us, from Automation Anywhere are more related to the business case than the tool. You need to have a very good approach from the business analyst's perspective to understand the added value that an automated process can bring to the company.
The most important thing is to train the business analysts in your company to identify what the best processes are to automate, to get the most benefit from the tool.
Overall, this is a very good tool if you have all the permissions and accesses, and you can work without any virtual environment, like VDI or Citrix.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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