Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,702 reviews
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Intuitive RPA Software
What do you like best about the product?
Automation Anywhere RPA solution is intuitive to use and is capable of automating most business processes across multiple industries. The Bots are also highly secure by design.
What do you dislike about the product?
In a multi-environment deployment model, there is a challenge in managing the bots.
What problems is the product solving and how is that benefiting you?
Agent amplification solution that leverages the BOTS to use information from multiple CRM & ERP systems to provide a brief summary of customer interaction and its credentials. This has significantly reduced Average Handling Time (AHT) for the customer calls.
Recommendations to others considering the product:
Create a roadmap for an RPA solution with Automation Anywhere and its partners and identify a business problem that you want to address.
Great software, great support
What do you like best about the product?
We like the ease of use of the software. It's fairly straightforward to install and our developers have come up to speed easily.
What do you dislike about the product?
There isn't a specific thing that we don't like.
What problems is the product solving and how is that benefiting you?
Reduce manual processes in finance and HR operations so that the company can grow volume without adding headcount.
Automation Anywhere a powerful platform
What do you like best about the product?
Automation Anywhere platform is powerful enough to automate tasks of any complexity, but user friendly enough for anyone on your team to use.
What do you dislike about the product?
Color coding is feasible to limited extent
What problems is the product solving and how is that benefiting you?
When a deceased customer’s account receives a government /federal payment after their date of death, the government sends Capital One notification to have the payment reversed. The Government Overpayments (GOP) team processes the Death Notifications Entries (DNE) and Branch Death Notifications received from the Estate Operation team in the DNE Acquire RPT only role in CHORDIANT. NDB accounts are included in this process
Processing Death Notification Entries (DNEs) is repeatable task that can be automated, relieving associates to focus on more critical tasks. Goal is to develop a bot to automate placing DNE holds in Extra and process DNE customer communications in CHORDIANT to help the process to
Benefits realized:
• Reduced manual work.
• Allowed for scalability to address volumes.
• Reduced average handling times.
• Met SLA.
• Increased research comprehensiveness
• Reduced possible errors.
• Decreased opportunity for regulatory violations
Achieved 66% of Savings
Processing Death Notification Entries (DNEs) is repeatable task that can be automated, relieving associates to focus on more critical tasks. Goal is to develop a bot to automate placing DNE holds in Extra and process DNE customer communications in CHORDIANT to help the process to
Benefits realized:
• Reduced manual work.
• Allowed for scalability to address volumes.
• Reduced average handling times.
• Met SLA.
• Increased research comprehensiveness
• Reduced possible errors.
• Decreased opportunity for regulatory violations
Achieved 66% of Savings
Recommendations to others considering the product:
Below are the Recommendations:
1. AA is recommended as a SMART Automation Technology that quickly automates complex tasks, with no programming required, and is highly reliable and accurate
2. AA is recommended to Integrate multiple, disparate systems and data, including legacy systems, ERP systems, partner data, and Web portals
3. Centralized Enterprise Control Room that makes it easy to set up and maintain automated processes, users, and client machines.
1. AA is recommended as a SMART Automation Technology that quickly automates complex tasks, with no programming required, and is highly reliable and accurate
2. AA is recommended to Integrate multiple, disparate systems and data, including legacy systems, ERP systems, partner data, and Web portals
3. Centralized Enterprise Control Room that makes it easy to set up and maintain automated processes, users, and client machines.
Task Action List(text editor) Improvement
What do you like best about the product?
AA gives rich control on different platform(Mainframe, Web application, API connectivity, Citrix applcation etc) and inter-connectivity of data flow among the platforms, which drive RPA in organised way. It also added co pilot features which give advance features to developers to speedup and add more scope to rpa use case and also give end user to advance way to interact with data processed by bot
What do you dislike about the product?
Task Action list - there should be rich control like collapse of "If conditional statement" and "Loop" as well" and many more.
Also it should provide date manipulation function commands in command list.
Also it should provide date manipulation function commands in command list.
What problems is the product solving and how is that benefiting you?
creating RPA BOT and it add power of agentic AI to make agentic flow which interact with multiple applications and provide seamless workflow of business processes
Easy to use and great security
What do you like best about the product?
The ease of use and the collaboration with staff att AA. I Think AA is providing a good Product and are keeping up with competitors on key functions for business automation.
What do you dislike about the product?
Some buggs causing issue with stability. License model holding us back for speed in scaling
What problems is the product solving and how is that benefiting you?
-Quality
-Ability to perfrom new time consuming tasks
-More intressting jobs(user experiance)
-Ability to perfrom new time consuming tasks
-More intressting jobs(user experiance)
Learn the basics of RPA and get an overview of Automation Anywhere’s RPA tool for creating software
What do you like best about the product?
Learn the basics of the AA Enterprise RPA product. Get prepared to automate processes by learning the essential commands, its features and its functions. Learn how to automate using basic commands and Discover the different components that are necessary to build any automation.
What do you dislike about the product?
More Assignments, Solving the assignment problem too length.
What problems is the product solving and how is that benefiting you?
Bot Creation
Best Low Code Platform for Automation
What do you like best about the product?
I was able to develop an automation project with no coding background/knowledge. The OCR functionality is very good with one of the best accuracy in the market and provides an easy way to automate processes involving scanned documents. I have been able to gain accuracy to the tune of 85% for invoice processing processes.
What do you dislike about the product?
As a pre-sales consultant it would be great to have more pricing options as per the client's requirements. The starter pack and the enterprise pack are good but there are requirements for which the enterprise package is too expensive. Also, the al-a-carte is difficult as the clients feel the pricing is too high. It would be desirable to have some more bundles as more competitive pricing to enhance the overall business case of implementing RPA. Also, there are some player who are coming up with better hand-written data extraction features. It would be desirable to have that with Automation Anywhere to make it a self-sufficient product of choice for all automation needs.
What problems is the product solving and how is that benefiting you?
Using the OCR feature to automate a document intensive audit lifecycle management process for a lifesciences major. This is adding qualitative value in terms of higher accuracy (critical for audit processes), faster processing and quantitative value in terms of effort reduction to the tune of 50%
Recommendations to others considering the product:
Bring in more cognitive abilities and enhance the OCR accuracy which has become the most sought after requirement these days with the clients
Automation Anywhere delivers what they promise - automating repetitive monotonous activities
What do you like best about the product?
The UI is very friendly and interface enables a quick learning process by any developer, and the ability to interact with virtually any system. Technical support - Very quick, efficient, and knowledgeable. They were able to address all our inquiries very satisfactorily.
What do you dislike about the product?
Give metabots the ability to work with objects in applications running on a terminal server. This functionality would be a great help to developers.
What problems is the product solving and how is that benefiting you?
Accounts Payable Automation
RPA in Supply chain
What do you like best about the product?
With AA's Robotics Process Automation we’re seeing how our processes and systems benefit from this emerging technology. In short, RPA enabled us with virtual ‘robots’ that integrated seamlessly with existing software, and are driven by simple rules and business logic. RPA is a way for us to automate manual and repetitive tasks to allow us to focus on bigger, more meaningful work.
The most useful features are
1. Perform manual processes much faster and more accurately
2. Preprogrammed rules mimic repetitive human actions
3. Automates manual actions and handles error conditions
4. Fulfills actions by interacting with multiple back end systems
The most useful features are
1. Perform manual processes much faster and more accurately
2. Preprogrammed rules mimic repetitive human actions
3. Automates manual actions and handles error conditions
4. Fulfills actions by interacting with multiple back end systems
What do you dislike about the product?
Even Though AA's RPA was a game changer we had the below constraints
1. Learning curve : The learning curve was little higher than expected and classroom sessions directly from Automation anywhere team made a huge difference
2. Picking the right use case : We had multiple iterations of brainstorming in choosing the right business case that would qualify RPA.
3. Calculating the benefits after implementation and total manhours saved was also a big
1. Learning curve : The learning curve was little higher than expected and classroom sessions directly from Automation anywhere team made a huge difference
2. Picking the right use case : We had multiple iterations of brainstorming in choosing the right business case that would qualify RPA.
3. Calculating the benefits after implementation and total manhours saved was also a big
What problems is the product solving and how is that benefiting you?
We picked Automation Anywhere RPA to automate the repetitive tasks in the Supply chain.
RPA connects to ticketing system and Order tracker and it closes the tickets requesting refunds for devices not returned to the inventory. It greatly reduces the ticket processing times and efforts by filling the freight claim with the carrier and updating the claim number in the ticket. It also sends emails to the vendor a huge time saver.
So when the RPA team set a goal of 20,000 manual hours to be saved in 2018 across wireless and wirelines Supply Chain, we didn’t just meet it - we exceeded it. Today, the team has pushed a record 43 bots in production and an expected 26,422 hours saved by year-end!
RPA connects to ticketing system and Order tracker and it closes the tickets requesting refunds for devices not returned to the inventory. It greatly reduces the ticket processing times and efforts by filling the freight claim with the carrier and updating the claim number in the ticket. It also sends emails to the vendor a huge time saver.
So when the RPA team set a goal of 20,000 manual hours to be saved in 2018 across wireless and wirelines Supply Chain, we didn’t just meet it - we exceeded it. Today, the team has pushed a record 43 bots in production and an expected 26,422 hours saved by year-end!
Honest review
What do you like best about the product?
Easy to use, nice features. support is nice
What do you dislike about the product?
Features missing like environment locking etc
What problems is the product solving and how is that benefiting you?
Automating the HR recruitment process
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