Our main use cases for Automation Anywhere are across finance functions and accounting functions, such as helping with the monthly close. We are evaluating multiple processes for standardization across our locations, helping with any repeatable month-to-month processes, and identifying where automation can provide value as a tool across multiple systems. 

We have been reaching out to various finance departments and conducting process mining while focusing on repeatable processes. More importantly, we are trying to push the edge to introduce some Artificial Intelligence and more complex decision-making, venturing beyond just simple if-then processes.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year. Lately, there has been a focus on developing new automations, trying to take advantage of the latest technology with Automation Anywhere, and seeing where that technology can be applied in various areas of our business.

Some features of Automation Anywhere that I find most valuable are its ease of use, making it much more user-friendly than Blue Prism, the tool we transitioned from. Our IT support encountered difficulties supporting those automations. With Automation Anywhere, we have a much easier time supporting and developing new automations. Additionally, we have experienced great support from Automation Anywhere, having weekly meetings where they suggest best practices with the latest releases and are always available for support when needed, ensuring the successful onboarding of new automations.

We have factories all across the world, with locations in Korea, Taiwan, Japan, all across Asia, and even Portugal, so my responsibility is to identify where those automations can best be applied, whether specific to those locations or as a universal automation applicable across many locations. I have been working to establish a finance center of excellence and working closely with Automation Anywhere to see how it can be universally applied as well.

We have recently started to use document automation in our processes, particularly in our Korea factory, where our counterparts are migrating from their original OCR technology to utilize Automation Anywhere's solution. We are finding it to be a much better solution, as it is not very one-dimensional the previous one, allowing us to integrate it with some of our current RPAs.

Automation Anywhere plans to integrate with various other solutions. Whether through APIs or integrating Azure Tech solutions, I am thrilled because some of our current work not specific to Automation Anywhere should be integrated with its solutions. I appreciate their open-minded approach to making it more universal and applicable to everything else.

I would wish for a greater focus on citizen development, which is a priority for our company.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year.

Using Automation Anywhere has been very stable and reliable. The team supporting us keeps us informed about the latest releases, and if any changes could affect existing automations, we are always kept up to date. We receive notifications through email and our weekly updates about any potential impacts. So far, we have not experienced any adverse effects since implementation, and I do not foresee any reasons to expect issues in the future.

Automation Anywhere scales well with our needs for the growth we have planned at our company. We are pursuing several AI initiatives, currently strategizing to roll out Azure Tech AI solutions alongside various use cases. As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.

I think Automation Anywhere's customer support is fantastic. They are consistently available when we need them. I would wish for a greater focus on citizen development, which is a priority for our company. However, whenever we have questions or needs, they are always addressed. We really have not encountered any issues with customer support.

Positive

Prior to adopting Automation Anywhere, we were also considering UiPath, as some of our factories moved forward with their own solutions and IT teams exploring RPA options. However, Blue Prism was the main tool across the company. 

In evaluating Automation Anywhere against UiPath, Automation Anywhere emerged as the winner due to its ease of use. Everyone appreciated the drag-and-drop features of the tool and felt most comfortable with it, aligning with our company's strong focus on citizen development, which is why Automation Anywhere became our chosen tool.

The deployment of Automation Anywhere went smoothly. They were very supportive with the migration of all of our existing automations and also being there and supportive with the development of the new automations. 

The team was fantastic. They're continuing to support and track not only migration, but encouraging us to bring on new automations as soon as possible. We're trying to keep up with them pushing us, which is great.

The team was fantastic, providing ongoing support not only for migration but also encouraging us to bring on new automations as soon as possible.

Some benefits I have tracked from using Automation Anywhere relate to the Finance Automation COE I established. We are reviewing all automations to track metrics for time and money saved, with the most recent evaluation showing over $20,000 saved per quarter just from our finance automations. We plan to expand our estimates to include all automations in the company, but it is encouraging to see real value being generated from Automation Anywhere and its tools. This tracking allows us to monitor progress and promote additional automations, inspiring others to implement them as well.

I was not directly involved in the pricing, setup costs, and licensing of Automation Anywhere.

Prior to adopting Automation Anywhere, we were also considering UiPath. Some of our factories moved forward with their own solutions, and IT teams are exploring RPA options. Largely, across our organization, Blue Prism was the main tool. Automation Anywhere ended up winning out thanks to its ease of use and citizen development tools.

I would rate Automation Anywhere a perfect ten out of ten, considering it is significantly better than what we had before. We had some exposure to UiPath and other solutions, however, for our specific needs, a ten is justified as this solution fits our model well.

We are still in the relative infancy with Automation Anywhere. We still use mostly RPA bots and haven't quite gotten to the Agentic Process yet. We are hoping to upgrade our platform to the Enterprise platform this year, so we are still at the beginning of the learning curve in the RPA bot-building stages. We have a couple of Co-Pilot projects going on currently, but we are still trying to get the process owners to buy in.

The main challenge we are looking to solve with Agentic Process automation involves processes that work specifically with call center operations. This includes agents taking calls, managing cases, working with ServiceNow, ticket handling, and similar tasks. Agentic Process automation shines when people create cases and tickets flow in and out of the system, but a human isn't needed to process most of that because it is all being captured by the computer during intake. Saving time working on the phone, gathering information, and handling ticket information makes APA a huge game-changer.

In the age of Agentic AI, the biggest challenges for me and my company involve adoption. We are still in the infancy of process automation, so currently, it is just getting the stakeholders to buy in. Automation Anywhere has helped me with that. Our company has looked at different software vendors, and Automation Anywhere is worlds apart from any other offering. The platform itself is intuitive and easy to use. I have even mentioned to people who aren't developers or very computer savvy that they could pick up Automation Anywhere and just get started.

I have really loved all of the new Agentic Process automation pieces from Automation Anywhere that are being introduced. They are announcing new features at AA Imagine, and it has been fantastic to see all of the amazing innovations. I am really hoping we can get to that Enterprise platform this year so we can take advantage of the APA capabilities, as there is groundbreaking, industry-changing technology happening.

It is difficult for me to suggest improvements for Automation Anywhere because it is such a fantastic product. We have looked at competitors, and there is nobody that holds a candle to Automation Anywhere.

It is challenging to specify needed improvements because there is so much functionality we are not taking advantage of yet. We haven't been able to utilize the full product offerings, which makes it difficult to suggest specific improvements.

One of the things that has gone very well is the control room itself. The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself.

We have been using Automation Anywhere for about eight years.

It's been great. It's been flawless. We've had great integrations into Genesys and ServiceNow. Deployment has been wonderful.

It is fantastic. It has been great. It is perfectly priced for the quality received. When paying for quality, that is exactly what you get.

We considered UiPath and Blue Prism before choosing Automation Anywhere. ServiceNow has an RPA platform, but it was not suitable for our needs. The main competitors we looked at were UiPath and Blue Prism, but Automation Anywhere was exactly what we were looking for.

I believe Automation Anywhere could help achieve our automation goals, but we haven't reached the APA stage yet, as we are still in the RPA stage. There are numerous use cases we could implement.

AI governance is important for my company in general. Having governance in place ensures things work out properly and stay aligned. However, that part is managed by our product manager. 

We have several copilot projects in development, but we are not using Automation 360 AI yet. We don't use Automation Anywhere COE yet, which is another offering we hope to invest in this year. I am not utilizing document automation in current processes, which is another capability we hope to get buy-in for this year.

I would rate Automation Anywhere a ten out of ten.

Right now, my use case for Automation Anywhere is that we're in the middle of an AP invoice automation project, automating invoice entry into our Oracle EBS system.

What I appreciate the most about using Automation Anywhere is that I find it very easy to use; the connectors are great, the layout's great, the functionality is great, and it just works, so it's pretty good. Using Automation Anywhere has improved our company significantly, as we are doing over eight to 10,000 invoices a month, which people had to do before, while now the automated process is doing that without too much human intervention, saving probably about at least two to possibly three FTEs per week.

Regarding the pricing, setup costs, and licensing of Automation Anywhere, I think it could always be cheaper, but it seems fair and it's a good product. I think they should figure out a way to allow development environments that don't require licensing for unattended so I can test without taking away production licenses.

Automation Anywhere is already pretty robust and we have not run into a problem connecting everything; we connect everything from Office 365 to Oracle databases, to Oracle EBS systems, to Workday, to other systems, and I have not found a use case that Automation Anywhere hasn't been able to accommodate, so we are really happy with everything we've seen.

My biggest suggestion would be to allow us to set up test and development licenses or environments that don't use unattended licenses needed for production. Currently we have six licenses and can use only four in production due to the need for test licenses that don't get used often, sometimes just once a month, while we either have to switch them back and forth or deal with not having all the licenses we need. I understand they don't want abuse, but it seems having a better way to handle this could be beneficial.

I have been using Automation Anywhere for approximately nine months.

I have not really seen an impact yet from Automation Anywhere's visibility in the automation lifecycle, as we are in the very beginning of it, but it does look having a good framework.

Automation Anywhere has helped me overcome these challenges as it, along with another tool called Hyperscience, has completely changed how we process invoices, automating what humans used to do from beginning to end. Automation Anywhere has helped me achieve my automation goals, as we are in the middle of it and it's helping month after month, allowing us to continue to add suppliers and invoices while it just does what it needs to do.

I was not using another solution before Automation Anywhere. We started this journey with Automation Anywhere and have actually added Power Automate into the mix, especially around end users, as we're a big Microsoft shop and everybody has some form of a Power Automate license. We decided on Automation Anywhere over UiPath and Blue Prism based on what the product could do for us.

Document automation has impacted efficiency and productivity massively, as we are processing approximately 8 to 10,000 invoices every month, with probably another 8 to 10,000 more to go, different suppliers and a different accounting structure, and it handles everything we throw at it. I have measured the time saved by using document automation in document processing, approximately noticing we are at roughly three minutes per invoice, saving about 60 man-hours per week.

I don't know the biggest differences between Automation Anywhere and Blue Prism and UiPath, as I wasn't part of that conversation and I have not looked at Blue Prism or UiPath. My understanding of UiPath is that they claim to have a lot of features, though not much of it is as relevant as their marketing material might suggest. Regarding Power Automate, I have delved deep there too and noticed they struggle with having both cloud-based and desktop-based functionalities, making it difficult.

The main challenge I was trying to solve by intelligent process automation around AP invoices was that the current AP team had a backlog of a couple months of invoices, taking them quite a long time, and it didn't become feasible to keep adding more people to a team that already had many, so they needed a solution and the automated process was that solution, allowing us to grow and add more invoices and suppliers without needing more people and reducing the backlog to under a week.

I am not utilizing the AI Agent Studio in my automation process yet, as we don't have a license for that, but we're exploring it. Both I and another person on the team are in training that Automation Anywhere had a few weeks back for agent AI, which is really interesting and we're excited about, though we don't have a license for it just yet.

My impression of the AI governance features in maintaining compliance and data integrity within my company is that we are just starting to explore that, and it looks very helpful. We are setting up a Center of Automation to solidify those rules and needs for governance, and the tool itself seems to do a good job at facilitating that.

I am starting to utilize Automation Anywhere CoE, as once we started getting most of the invoices in, we are having meetings about starting this project this week and next month. I perceive the cloud-based nature of Automation Anywhere CoE Manager as effective for managing our automation pipeline. We use the SaaS product exclusively at this point without anything installed internally, except for some internal machines that have Automation Anywhere installed from a client perspective.

On a scale of 1-10, I rate Automation Anywhere a 10.

We are supposed to produce 40,000 components of shells for bayonet caps. Forty thousand caps are required in each shift, which means it comes to about 120 caps per minute. For that purpose, we make use of the vibrating feeder and inserts for all the shoots. We also had composite tools to perform various operations. The additional components, which are supposed to come on the rotary table, were also finished and brought to the table. The shell gets placed from the vibratory feeder on top of it. There are two operations: hot white glass falls into it, and as soon as it falls, it goes to the next position, where it gets molded. The molding shape takes place.

Actually, we are supposed to produce 40,000 components of shells for bayonet caps. Forty thousand caps are required in each shift. That means it comes to about 120 caps per minute. Automation is going to become a new area we will certainly encourage a lot of people to pursue because of the lasting dividends it provides, including saving time and manpower.

I have not come across them. Automation Anywhere is a company that keeps sending their literature very often. I possess it, and I am getting good information through them.

Normally, I go through a lot of journals that provide a lot of information on automation. Practically, I have done a lot of work, which gives me the confidence that I can handle any type of automation.

You only give instructions to them regarding what is required. You explain to them.

AI is also supporting now. Most people are into AI because of the benefits we get, and it enables changes required through AI easily. It offers a lot of cost benefits and enables faster productivity. Normally, there are specific people we use to contact, who actually do the automation. No, I cannot decide a rating right now.