I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.

We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.

Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.

The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.

Non-technical individuals can begin using Automation Anywhere within two months of training.

Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.

Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.

Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.

Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.

Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.

The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.

Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.

I have been using Automation Anywhere for two years.

I would rate the stability of Automation Anywhere a nine out of ten.

I would rate the scalability of Automation Anywhere a nine out of ten.

I would like the technical support to respond quicker to the assigned tickets.

Positive

The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.

I am a consultant and help implement the solution for our clients.

Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.

The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.

I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.

I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.

I would rate Automation Anywhere a nine out of ten.

I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.

Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.

We have many endpoints using Automation Anywhere.

Maintenance is completed by the support engineers as per the license requirements.

I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.

I worked for a call center company and most of the use cases were related to developing automation for our clients. We also created some automation for internal processes.

The integrations of Automation Anywhere with the mainframe application for banking companies are among the most valuable features. Banking companies have a black screen (a text-based user interface) used in some banking core systems. In our case, we were able to create very good solutions integrated with that kind of platform using Automation Anywhere. 

Also, if you need to use OCR automation to process standard invoices and send the information to another platform, that is also a very good feature.

The goal of any automation is to provide efficiencies. I would like a way, within the platform, to track the benefits. If you are the center of excellence manager, you need to show to the C level the value that you are adding to the company. The unique way to show that to the C level is how much money you are bringing into the company or how much money you are saving the company in costs. I would like a default feature where each bot gives us data on all the benefits it provides from its process.

They also need to improve and work very hard on the user experience to democratize automation.

I have been using Automation Anywhere for four years.

It's a very good platform in terms of stability.

Automation Anywhere has very good scalability when you want to scale an existing bot.

It is very easy to contact them and receive support from them.

Positive

We were working with a local system.

The initial setup is very easy. If you are not setting it up in a virtual environment, it takes between half an hour and one hour, maximum.

We have deployed it on the cloud, using AWS.

There is no maintenance of the solution on our side.

My team did the setup.

These types of companies, in automation, need to evaluate their business models. They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes.

I know my Automation Anywhere, UiPath, Blue Prism and, now, Microsoft Power Automate. If you want to automate a simple process, these solutions are very good. But if you need to integrate different platforms or systems using an API, or if you want to widen the scope of automation to create an automated process, end to end, that is going to be difficult for any user. You need to be a developer with very good programming skills. If you are going to automate, for example, downloading emails, Automation Anywhere is okay for non-technical users. But the license is very expensive, so you have to weigh the benefit that you are going to receive.

For me and my team of around 150 developers who are engineers, the learning curve was very easy. For them, it took two or three months because they were already familiar with the logic. Automation Anywhere has good information on the web where the guys can access material and forums to learn about creating different types of automation.

The benefits, for us, from Automation Anywhere are more related to the business case than the tool. You need to have a very good approach from the business analyst's perspective to understand the added value that an automated process can bring to the company.

The most important thing is to train the business analysts in your company to identify what the best processes are to automate, to get the most benefit from the tool.

Overall, this is a very good tool if you have all the permissions and accesses, and you can work without any virtual environment, like VDI or Citrix.

We were looking to replace employees with a robot for repetitive and tedious tasks, to save time.

Automation Anywhere is saving hours and hours of employees' time. We can do the same tasks with fewer employees. 

We have increased the automation of processes in our organization. It is really obvious how automation has improved the performance of our processes. We have two tracks of automation. We do traditional automation using application management and integration, and that is done by a big team. But we can compare our small RPA automation team to that big team. Both are increasing automation in our organization, each accounting for about 50 percent of our automation.

There is definitely another business benefit from using it: Processes have been re-engineered after being reviewed.

There are ready plugins and connectors to integrate with APIs for common systems like Oracle or Microsoft.

There could be improvement in the reporting and insights into the ROI. The ROI tool that shows the performance and the return on investment is not very accurate. I have developed my own tool to do that instead of using the native tool that comes with Automation Anywhere.

I have been using Automation Anywhere for four years.

It is a stable product.

The system can be expanded easily if you scale up the team or the process itself. It's the perfect product for that. It's definitely scalable.

We didn't have a previous solution.

There were some difficulties regarding the connection of the servers and performance issues, but we overcame them by reading about the product and seeing how things can be done. We also opened tickets with Automation Anywhere but it took them a long time to respond. There was a ticket that never closed during six months. But with an upgrade to the new release, it disappeared automatically.

Automation Anywhere has a learning curve, but it's not that hard and it's not very easy. Someone without tech skills can learn it by taking courses. When you try, you get into some problems, but in the end, it's nice and not hard. I haven't tried training non-tech people to use it, but in general, it may take people without a tech background about three months to learn it.

From time to time we need to do some maintenance of the infrastructure servers and make sure that the CPU and memory utilization is optimized. Occasionally, we need to increase the memory. There are two or three people involved in the maintenance from our organization's application support team.

The solution is quite expensive. Not every organization can consider this option. That's one reason they might go with real integration via API.

There are additional support costs. We didn't buy the support because we have a capable team that is doing the job.

We have seen options from the competitors, and we decide to go with this one. There were many aspects to our decision, but the main ones were the cost of the solution and the support available in our country.

I would recommend Automation Anywhere as a serious option. You will find it easy to use, overall, making it a very good choice.

When it comes to deciding between an API integration and RPA, integration is the best option, not automation. If API integration is available and ready to use, it's better to go with that option. However, sometimes, based on my experience, there are cases where you don't have control of those things and you have to think of other solutions. For us, the alternative was automation using RPA. But when an API integration is possible, I prefer to go with that option, rather than going with the RPA. When that is not possible or easy to do, we go with RPA.

I use Automation Anywhere to automate processes for other businesses.

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

The dashboard has room for improvement.

I have been using Automation Anywhere for one and a half years.

It is stable.

Automation Anywhere is scalable.

The technical support has been helpful, and we have not experienced any delays.

Positive

We used Power Automate before switching to Automation Anywhere as per the client's request.

The initial setup is straightforward and takes one or two days to deploy.

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.

We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.

For technical individuals, Automation Anywhere is easy to use.

The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.

Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.

Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.

IQ Bot is the most valuable integrated feature of Automation Anywhere.

For business users, the solution is complex and could be made more user-friendly.

It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.

The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.

I have been using Automation Anywhere for five years.

Automation Anywhere is stable. We can rely on it without encountering any issues.

Automation Anywhere is highly scalable.

The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.

Positive

We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.

UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.

We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.

The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.

I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.

For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.

Our IT department maintains the solution. We maintain the bots once a quarter for one hour.

We are using Automation Anywhere for the automation of supply chain management, logistics, and procurement processes. We are automating invoices and supply chain processes.

By implementing Automation Anywhere, we wanted to automate repetitive tasks. Because of this solution, my business is able to complete the work quickly. It saves a lot of effort and hours. It is time-efficient and cost-efficient. It reduces human error and manual effort.

It takes three to six months to realize its benefits because businesses need some time to understand what is the difference, but going forward, with the enhancements, there is a reduction in the cost and errors.

The integration of RPA bots, APIs, business applications, and documents is easy in Automation Anywhere. It is not difficult to get the details from the Automation Anywhere University, learn it, and do it. There is training for everything. For the APIs or document processing, there is limited material, but anyone can still learn it on the go. We have a portal where we can ask questions and get answers or suggestions.

Automation Anywhere has helped our organization increase its automation consumption, but I do not have the metrics.

I use SAP connectors, and I use Excel operations and Windows operations. I also use the OCR functionality and the functionality for sending emails. 

It is easy to learn. There is an assistant in Automation Anywhere, so even a layman can access it, utilize it, and quickly learn it. It is not a problem. It takes a week for a new person to start working on it. It is straightforward. 

There are not many areas for improvement. As compared to V11, A360 is more user-friendly and flexible. It is fine. They have even included support for ChatGPT, Azure, and other things in the latest version. They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability.

I have been working with Automation Anywhere for the past six years.

I can rely on it. 

Going forward, I can do more and more automations to save time. I can improve the business processes with the latest technologies as well, so from the scaling perspective, it is good.

I know our team is using Automation Anywhere, but I am not sure whether any other team is also using it. There might be more teams using it. 

We have plans to increase its usage. We are getting more projects.

For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am able to find the information quickly. In case of any issues, I inform the platform team, and they raise a ticket and get in touch with the Automation Anywhere team. They involve me in the issue description, but it is completely owned by the platform team because they do the first level of testing and go ahead with ticket creation and other things. The problem always gets resolved. In terms of time, the duration depends on the availability of the platform team. 

Positive

I did not use any other solution previously.

I was not involved in its deployment. For its maintenance, the platform team is there, and they are doing the maintenance activity.

It is an easy tool and easy technology. It is quick to learn. You can use Automation Anywhere University for learning.

Excel advanced operations are very good. Document processing is also very good. Handling of the web forms and sites is also good. Before using this solution, I thought it would take me time to automate all the processes, but I was able to use it easily.

Automation Anywhere is at the number one position now. That itself proves how good it is and how well it is doing. From the time I started using it, it has been going up. It never went down. There are more features and more technologies coming in.

To someone who wants to use API integration instead of an RPA solution, I would say that you can utilize the API integration in RPA as well. It might be a little faster in the API, but for certain business processes, you need user intervention or user clearance. In such cases, RPA is required.

Overall, I would rate Automation Anywhere an eight out of ten.

We have used it for many projects and many different types of companies. For example, we have used it to solve problems that companies have with backups, as well as issues of integration with legacy systems. We also use it for human resources and suppliers.

With Automation Anywhere, we can digitize a process, optimize it, and reduce the cost and the time that process takes. It has also reduced failures in processes.

We have used it to increase automation by 100 percent.

The development tools are very good. It's very user-friendly and easy to develop and deploy with Automation Anywhere. Ordinary people, within a few weeks, can develop a bot using the tool. It's very easy for business users, who don't have technical skills, to use.

The learning curve is low. Within two months, non-technical people can be trained to use it.

Administration of the environment of the solution is also a valuable aspect. Scheduling the bots and the Control Room are very good.

Another element that is easy is the integration of RPA bots, APIs, business applications, and documents.

I have been using Automation Anywhere for four years.

It has good stability. It's a 10 out of 10.

The platform gives you an environment that you can easily scale within your company. The scalability is a nine out of 10.

Their technical support is good, but it could be better.

Positive

I have not used another RPA solution.

ROI is very good. We measure processes that we automate and calculate the reduced cost.

It's the best RPA tool, but the pricing could be improved.

Whether to use an API integration or an RPA solution depends on the use case. If there is a possibility of using an API integration, it could be better because the integration can be more secure. But if you have a legacy system where API integration is not possible you can use Automation Anywhere. It also depends on the expectations of the customer. Sometimes, the implementation via Automation Anywhere can be faster. If the customer doesn't have a lot of time and you need to deliver the solution, RPA could be the best solution.

And Automation Anywhere doesn't require any maintenance.

Automation Anywhere is one of the best tools on the market. It's a little expensive but if you implement it in your company, you should see return on investment.

In the banking, financial services, and manufacturing domains it is used for process automation and OCR.

For example, it is used by banks for large-scale reconciliation. A group of companies often has multiple bank accounts. We have to do the reconciliation with multiple currencies. On a daily basis, there can be more than 10,000 transactions.

We have implemented Automation Co-Pilot in our organization. Suppose a business head needs to check the details about a customer, such as order history, payment clearance time, how many invoices have been sent, and how many of them have cleared on time. They may also need information about how many projects they have executed with that customer, how many of their resources have been used, and how long that customer has been associated with their organization. I get all this information in one portal by using Automation Co-pilot.

It is talking with Monday.com, our CRM, as well as with our in-house project management tool, and SAP, where I get all the account details. It gets all the information needed and more, such as how many times we had discussions with the customer about multiple projects, and which salesperson is assigned to that customer. All the details required for business management are presented on one page, using Co-Pilot.

An example of how Automation Co-Pilot has affected our productivity is that in India the taxation system differs from that in the UK. Everything is on a government portal. If I want to deal with new customers and need data about their previous taxation, I obtain all the details from the government portal using Co-Pilot.

We also use Co-Pilot for customer support. We are the number-one partner in India for Tableau and data analytics and we have many projects where we provide Tableau support. We've configured Co-Pilot to gather all the necessary background information from our support system about a customer who raises a ticket. This information is displayed on one screen from our project management systems, repositories, and accounts. All the details are presented in our ticketing software, Jira. Based on this information, we understand the customer's scenario, and what kind of dashboards and RPA processes they have implemented. Initially, a customer support ticket is opened by a chatbot, not a human. The chatbot communicates with the customer and registers the ticket. A bot then opens the ticket and triggers Co-Pilot to gather all the details. With all the details collected, a bot will then assign that ticket to a specific person. This process, which used to require three people, is now done completely by bots.

Another benefit is around approval processes. You can build one using Automation Anywhere Co-Pilot when multiple levels of approvals are involved. Initially, we didn't have an approval process. Multiple people were in approvals. Now, with all the details in a ticket, when it is resolved, it is approved by the manager. That wasn't integrated into Jira, so we automated that in Co-Pilot. A solution should be verified by a senior person. Now, when tickets are approved, it helps us provide a good customer experience and customers will renew their contracts.

And in banking, where you have thousands of loan applications each day, assessing each application involves getting the applicant's credit score and details from multiple portals and government websites. Making a decision for one applicant used to take half an hour. But by using Co-Pilot, the decision-making time is reduced to just five or 10 minutes. It is genuinely helping people speed up operations and decision-making processes.

It has also helped us increase automation. Every day we are sending the "overdue" report to everyone in sales because they do the recoveries. The salespeople update all the details in the database and a reminder is automatically sent to the customer as well as the salesperson if the payment has not cleared within the payment terms. Initially, there were three people generating the reports and sending them to Salesforce, updating SAP, et cetera. Now, there's only one person who is handling the exceptions, because there are exceptions that are not handled by the bot.

Now, our salespeople are focusing more on business opportunities and not worrying about payments. Most of the time, payments are taken care of by the bot.

After we implemented that process, we then implemented vendor invoice processing, customer invoice processing, customer payments, PO processing, and bank reconciliation. We have implemented multiple processes.

The most valuable feature, which was launched last year, is Automation Co-Pilot. Microsoft has a co-pilot, but it's only for Word, Excel, Outlook, and PowerPoint. But Automation Anywhere offers a co-pilot that is suitable for Salesforce, Genesys, Atlassian, and other contact center and standard applications. This is a game-changing feature for Automation Anywhere compared to the market. We are also getting good responses from customers about this product.

Automation Anywhere is easy to use. In my experience with more than 100 customers, coding is not a big deal nor is writing the bot. Understanding the process and providing optimized workflow, and fitting RPA properly for their processes are important.

In terms of the learning curve, Automation Anywhere provides detailed resources through their portal, including instructor-led training, prerecorded sessions, and exams. When training my team, I initially recommend that they go to the Automation Anywhere University. Then, for two days, I provide high-level training, covering the use cases and overall process. We then give simple use cases to the team and they are ready to implement them. Within three months, I have trained a team of over 20.

I hire people who have worked with other technologies but who want to shift to RPA. They already have knowledge of processes and their logic is strong. Others don't know about logic or how to apply algorithms.

I'm impressed with the solution's OCR and document automation because I've worked with multiple OCRs and Automation Anywhere has built in most of the document formats so you can easily get results. You can easily and quickly extract data from a PDF and it's faster than other tools.

I would like to see a low-code/no-code platform, similar to Zoho Creator or Joget, for process building, so that we can build applications within Automation Anywhere itself. Right now, we need some kind of portal that supports these types of activities. We would like to give a 360-degree solution to our customers without needing to get help from other technologies, like Joget to build processes, or Java to build custom portals.

If Automation Anywhere included these features, I would be able to include all these processes. There are features in place in Automation Anywhere right now, in AARI and Co-Pilot, but they have limitations. They do not match the development capabilities of platforms like Joget or other applications like that.

I'd like to see the stabilization of Co-Pilot and integration with multiple products. Right now, it is integrated with Genesys and Salesforce, among others. In the future, I will require integration with SAP Oracle, Atlassian, and Service Now. The contact center vertical is important and ticketing comes into the picture. We can build integration with Atlassian, but I have to do the coding and use extensions on everyone's laptops. Integration of Co-Pilot with Atlassian and other products will help the user.

For instance, if a big bank wants to automate loan application management with Co-Pilot and I need to use their CRM, if the CRM is not supported they won't do the project. And if a bank has over 3,000 loan agents, I have to install the extensions and integrations on each of their laptops. Instead, I could add one line of code inside Atlassian and get all the results automatically on everyone's laptops. This would save a lot of time for both developers and customers.

I have been using Automation Anywhere for more than four years.

Technical support is related to the product only. We receive good support from them because they respond within one hour. They even have chat support.

Customer environments aren't the same. Sometimes they block the reverse proxy or other things. That's when I need help from Automation Anywhere because they are the product experts, while we are implementation experts. If we have an issue with the product, we get help from Automation Anywhere. 

For example, if there is a problem with communication between the server and client and the bot is down, I need to contact Automation Anywhere to resolve the issue. We reach out to Automation Anywhere for these kinds of problems, but we handle process-related or implementation-related issues ourselves.

Positive

I worked with UiPath for about two to three months.

Co-Pilot is not free. It has a user-based cost. If I have 100 users, I need to purchase 100 licenses. But for practice purposes, you can get the Community Edition where you can understand all the details for implementing Co-Pilot.

The pricing is reasonable.

Automation Anywhere is the only RPA tool that is developed using something other than .NET technology. If you go for UiPath, Blue Prism, AutomationEdge, or Pega, they are all built on .NET, and only support Windows. But Automation Anywhere is developed on Java and Python entirely, and is totally web-based. Other tools are desktop-based. That means I can install their server on Linux too. Most banks and many other enterprise organizations require servers on Linux, not Windows. That's an advantage for Automation Anywhere.

We are working with one of the top-three banks in India. They have a policy that all servers have to be Linux servers. Because of that, UiPath and other tools were eliminated in the first stage of the deal.

We did build our own product related to OCR but not RPA, but Automation Anywhere is the biggest product. We also looked at Power Automate, but cost was a factor. Power Automate charges per process, not per bot. For example, it doesn't take more than 10 minutes to close the last month's General Ledger. One of our customers was paying $600 per month for this process with Power Automate. He went with Automation Anywhere, where he only had to pay $3,000 to $4,000 in total for an unattended bot, which was able to help 24/7.

And to get all the components in UiPath that are similar to what you have in Automation Anywhere, a customer would pay more than $37,000, while an Automation Anywhere customer would only pay $25,000. That is a game-changer.

As for using an API integration instead of RPA, API is faster than desktop automation, but it depends on the scenario. If you want to work with standard applications like SAP or Oracle, you can use APIs or desktop automation. I faced an issue with one of my customers who said that to do an API ABAP integration for SAP automation, he would have to pay for automation and ABAP development. I suggested he not pay for ABAP and just do desktop automation. What will be cost-effective depends on the scenario and the automation.

If a customer has to spend $10,000 on ABAP and another $30,000 to $40,000 for Automation Anywhere, they will kick us out. But if we go with Automation Anywhere and there is no need for ABAP, and instead we'll do desktop automation, the customer will be much happier because they are saving costs.

I have replaced existing portals for multiple customers. For one of my customers in Dubai, when we came into the picture, multiple things were not in their portal. They had developed the portal in-house. We started by understanding all the requirements. Before we started with RPA, we redeveloped the portal and then applied RPA OCR and pushed the data where it needed to go.

People develop their portals according to their convenience, but they don't know the standard processes and how to implement them. When they have to provide reports to management, or they have to do an audit, or they have to check details of particular transactions, they don't get the details from their existing portal or process. We standardize their process and then we implement RPA. If their process is not standardized, RPA will be a failure for the customer.

A simple process, from requirement gathering to production, takes about one month. Solutions don't require more than two or three people. For smaller projects, we don't assign a dedicated project manager. Instead, we use a shared project manager. The business analyst is also shared, because the costs of these roles need to be recovered. If the cost isn't recovered, there's no need for us to assign this role. The business analyst will do the final testing of the project because they're involved from the initial phase of the project.

The time spent maintaining bots depends on the bots, the situation, and the customer. A critical process might have 40-plus unattended bots and might take two resources during business hours for project support and monitoring. But I recommend support on an hourly basis.

An enterprise with multiple licenses should have at least one dedicated support person. That resource will provide reports to management. For instance, when discussing future projects, management will require all the information to approve the budget. We can present all the information: the number of transactions over the last month, and how much time or money was saved. Support will also provide training to business users if required. When AARI is part of the picture, we have to train people.