We only use Automation Anywhere on the RPA site because our internal Automation Anywhere customers are varied. Since Automation Anywhere doesn't have an office in Turkey, our customers there work on UiPath. We are automating some business processes based on a checklist. Automation Anywhere is also used for a few OCR projects that involve scanning documents or images and extracting the information. We can automate those jobs with RPA technology.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
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My experience on AA
What do you like best about the product?
Automation Anywhere is one of the best tools where RPA is well implemented. Also it is continuously growing, including the latest AI technologies.
What do you dislike about the product?
Latest bot updates are always getting pushed in Cloud version and that sometimes causes the bots to fail
What problems is the product solving and how is that benefiting you?
Automation Anywhere solves the monthly mundane tasks in the Finance computations. It is fast and gets things done on time
Business users can easily use the solution without any technical skills
What is our primary use case?
What is most valuable?
Automation Anywhere is user-friendly. Business users can easily use the solution to automate tasks like sending emails without any technical skills. Of course, you need some analytical thinking skills but don't need to know how to code. All the activities are in the tool if you want to replace or manipulate the text. While UiPath requires some development skills, any business user can use Automation Anywhere. It takes about 10 to 15 days to complete one process. If it is more complex, it might take around 20 days, but it's usually around 10 days.
You can automate any system within your environment. There are various systems that Automation Anywhere can integrate. You can use it for web, desktop, or cloud automation. There are no restrictions on what it can automate.
The training Automation Anywhere provides is excellent. Anyone can easily learn about the solution. They also have a free trial version that you can use online. If you practice daily, learning the solution takes about two or three months.
What needs improvement?
Automation Anywhere should make it easier for developers to manage queues and exception handling. The OCR component could also be better. We have had to use other OCR tools to get information from the account documents.
For how long have I used the solution?
I have used Automation Anywhere for four years.
What do I think about the scalability of the solution?
Automation Anywhere is a professional enterprise tool that can scale to meet all our business requirements.
How are customer service and support?
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and they respond quickly. If the issue involves a critical production system, they respond to the request on the same day. We can schedule a meeting to solve the problem together.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We also use UiPath. Implementing projects in Automation Anywhere is easier, but UiPath is more useful for DevOps. On the technical side, the two solutions are similar, but there are differences in the front end. UiPath is faster. Automation Anywhere runs a process in two seconds, but UiPath takes milliseconds.
You can develop any process with these tools, but our Turkish customers prefer UiPath because it has an office in Turkey so that we can take support in our mother language. Both of them meet our requirements.
How was the initial setup?
Deploying Automation Anywhere is straightforward. It doesn't take much time. All of the processes need some maintenance because the processes running in the system sometimes don't work. We need to rerun the processes or change the elements. We have a 17-person team, and three of us are responsible for maintaining. The time spent maintaining bots varies. Sometimes, the issue is easy to fix, but if you need to change the flows or do some development, it may take two or three days.
What other advice do I have?
I rate Automation Anywhere nine out of ten. It depends on your skill. I would rate it higher for non-technical users.
Which deployment model are you using for this solution?
On-premises
AA- To conquer the tech world
What do you like best about the product?
I had been working in AA since last 4 years, it is a very powerful tool. Helps to ease human work, and also helps improve business countinuity.
Implementation of Business requirements seems to be easy, time saving, AA helps in supporting Customer.
Implementation of Business requirements seems to be easy, time saving, AA helps in supporting Customer.
What do you dislike about the product?
AA- 360 version seems to have countinous packge updates and bot agent updates, which is effecting our existing BOT processes.
What problems is the product solving and how is that benefiting you?
AA helps in automating the time consuming human works, there by reducing the risk of human prone errors.
Improved analytics
What do you like best about the product?
Improved analytics, cost effectiveness
Improved productivity and reliability
Improved productivity and reliability
What do you dislike about the product?
Technical challenges and limitations
Over dependency on software leading to failures in case
Over dependency on software leading to failures in case
What problems is the product solving and how is that benefiting you?
Better quality assurance and accuracy in sap
Automation anywhere to ease your business process
What do you like best about the product?
Automation anywhere is the best way to automate your business process. Very user friendly and efficient in handling the process. The IQ bot ptoves to be a game changer for the automation field itself.
What do you dislike about the product?
One thing i not completely satisfied about is with the latest version multpile people cant work on the same task. One cant work on it til the other person checks in.
What problems is the product solving and how is that benefiting you?
Reduces the workload for multiple employees doing jobs that have repetitive behavior.
The best RPA tool available
What do you like best about the product?
It is very user-friendly, easier to implement when compared to other tools in the market. Saves a lot of time.
What do you dislike about the product?
The management of versions in the control room could have been improved for the latest version.
What problems is the product solving and how is that benefiting you?
It helps reduce human error in monotonous back office work by automating the process. It helps save a lot of time.
Automation Anywhere- futuristic trend
What do you like best about the product?
For the past 4 years, AA is being a part of my life.
Almost all the versions and upgrades are witnessed.
AA is really a powerful tool that automates most of the maunal actions.
Ease to use.
Easy to suggest.
Usage frequency is high.
AA the furture tool.
Almost all the versions and upgrades are witnessed.
AA is really a powerful tool that automates most of the maunal actions.
Ease to use.
Easy to suggest.
Usage frequency is high.
AA the furture tool.
What do you dislike about the product?
I feel a minor dislike of AA will be its newer version AA360
Since it is cloud, and the DB is mainted at AA side, sometimes it feels difficults to perform a task and need to connect with Support for help.
Also thr new AA360 CR seems to having some missing functionality.
Since it is cloud, and the DB is mainted at AA side, sometimes it feels difficults to perform a task and need to connect with Support for help.
Also thr new AA360 CR seems to having some missing functionality.
What problems is the product solving and how is that benefiting you?
Repetative task can be automated eaaly.
Manualy actions are automated.
Excel related business activities are now under the control of AA.
Data extraction, quite easy with AA Feature.
Manualy actions are automated.
Excel related business activities are now under the control of AA.
Data extraction, quite easy with AA Feature.
Upcoming Era - Robotics process automation with AI
What do you like best about the product?
Various aspects of business operations are much more reliable now. After migration from version 11 to 360 there was a huge change in the interface and it is very convenient to use than the older version. 360 comes up with more advancements like machine learning and AI integration for more comprehensive solutions. The tasks are more accessible and offered more integration with cloud services this helps to improve time and storage than older version. Overall the 360 helps me to save more time than older one with less efforts maximum results are now generated.
What do you dislike about the product?
Some challenges are there while we implemented integration with existing systems and applications. Process control must be improved so that multiple users can do the enhancement and fix more easier. I felt like the process control must be some more optimised.
What problems is the product solving and how is that benefiting you?
With automation anywhere the repetitive tasks in business process can be automated with software bots. This tasks reduce our efforts in such fileds and it reduces the overall cost in business application. The bots are more faster and accurate with less error resulting in reliable outcomes. Many of our daily process are automated using automation anywhere and 24*7 the process are running, this helps our team to reduce our efforts for daily process and saves our time a lot. I am highly satisfied with automating such repeated tasks so that let the bot do their work and we can improve our insights and business.
Very helpful automation tool.
What do you like best about the product?
Best use would be the IQ bot in both v11 and A360
What do you dislike about the product?
Absence of Metabot function in A360, which was very helpful in V11.
What problems is the product solving and how is that benefiting you?
It automates all the manual work in IT and finance operations saving a lot of time.
Automation Anywhere - RPA - Futuristic
What do you like best about the product?
I've been working with RPA using Automation Anywhere from the past 4 years and I have delt with multiple versions.In both the versions its good to work with Automation Anywhere. Its easy to use.
What do you dislike about the product?
I thing I dislike about Automation Anywhere is , in AA360 version the Control Room needs to be more user friendly. Feels like its missing lot of functionalities. And I had faced multiple challenges.
What problems is the product solving and how is that benefiting you?
Repetative tasks can be automated with ease.
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