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Reviews from AWS customer

35 AWS reviews

External reviews

5,702 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Madhu K.

Awesome tool to Automate Business process

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Automation Anywhere A2019, one of the best tool being launched along with partnership with Microsoft. Advantages that i have seen is - having IBM watson integration, SAP integration, and many more...
What do you dislike about the product?
Remote Agent was released where none of the customers are ready to install it on citrix network due to security obligations
What problems is the product solving and how is that benefiting you?
Solution deigning and automation most painful areas/error prone areas in the business which they deal on day to day life.
Realized FTE gain and long term gain/benefit to end customer by automating their business process
Recommendations to others considering the product:
Easy tool to learn, has advantage of OCR tools lie IQ bots, Metabots for offline recording etc. Anyone can automate with having strong technical skillset.


    Jared Vincent A.

A first with Automation Anywhere 11

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
When I first used Automation Anywhere, I wasn't expecting that there would be a PDF Integration compared to other RPA tools that I have used. So it was a surprise that PDF is already part of the objects in Automation Anywhere.
What do you dislike about the product?
Since I am more adept to flow chart style of some RPA Tool, I have to adjust to the scripting style of Automation Anywhere
What problems is the product solving and how is that benefiting you?
It's solved my issue in clicking links in a web page on a pattern which is not available on other RPA tools.


    Anoop V.

Thanks for taking RPA to another level. Looking for performance related features for legacy systems

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
A2019, which is next generation RPA tool where a bot can be developed anywhere, anytime. Bots can be controlled/managed within a minute without logging to system which opens doors for IAAS in RPA. Super move by Automation Anywhere.
What do you dislike about the product?
Nothing much. As you are consistently improving.
There is a drastic change from v11 to A2019 which makes people in dilemma whether to adopt to it or not.
Anyway change is neccesary at some point of time.
Looking for stable version and more features in it.
What problems is the product solving and how is that benefiting you?
Saving business hours, time. Not to say Money.
Mundane tasks are working 24x7 witj Automation Anywhere
Recommendations to others considering the product:
Performance related features as bots are running 24x7, legacy applications may face performace related issues in long run. if you can include them upcoming versions the more dominance you are.


    Binish A.

Easy to learn

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I have been using Automation Anywhere since Dec 2015. It is easy to learn, keep on updating extra features to do the undoable things are great. It's very easy to interact with excel stuffs (macro), PDF's and database connection. Exception handling is the best part which has (screen shot, sending email, error log, run another task and variable assignment's are extraordinary).
What do you dislike about the product?
It's good to add some more string operation. (Removing enter from string). changing date format as required (mm/dd/yyyy). Even it's small formatting we are using macro to do that. It would be really helpful if you add this features in AA.
What problems is the product solving and how is that benefiting you?
AA has the features of queue method which is really helpful, and it's very easy to split the input in CR for complete our task easily.
Recommendations to others considering the product:
Go for it. It's really help you reduce your time do the huge task.


    Mitesh A.

One of the best RPA tool in market to automate any manual processes with any type of complexity

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
The best feature of the AA tool is IQ-bot. And the result for IQ-Bot is surprisingly good even with limitations of various factors like quality of PDF document and different layouts
What do you dislike about the product?
One of the components is Object cloning is not that effective in the ServiceNow web application
What problems is the product solving and how is that benefiting you?
I have automated a few of the financial reconciliation manual processes and some of the payment processes for clients
Recommendations to others considering the product:
One of the best RPA tool to automation anything which is manual process which can be the simplest and the most complex process.


    Tarun S.

Automate Anything Anywhere

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I like the User Interface in the latest version of CRA and Client of AA. Latest Features of AA Client and CRA are Awesome.
What do you dislike about the product?
Till so far i don't have anything to which i can comment on disadvantage/limitation of AA.
What problems is the product solving and how is that benefiting you?
All the business process/ Tasks which needs to be automated for avoiding repetitive things and for reuse the tasks using just on a single button click.
Recommendations to others considering the product:
I would like to ask others to try automation anywhere to automate any process. It is very user friendly. If i say about the BOT POCs which are getting created through the AA are Task BOTS, MetaBOTs, IQ BOT or cognitive automation bots.
It gives me options while automating any manual task for which i can use any specific bot from available 3 of the bots.
IQ bot is the best till now which uses AI and ML for self learning and implementing the unstructured data into structured one.
MetaBOT is also very unique bot which is a blueprint of any Task.
In comparision to other automation tools i found automation anywhere the BEST


    Information Technology and Services

I believe that AutomationAnywhere is a great tool with it's all features and user friendly interface

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I believe that Automation Anywhere is a great tool, and good support for any issue or help by AA – support team.
Interface - User friendly, Quick learning, Easy to use, applicable for all type of application, timely support
What do you dislike about the product?
For complex functionality/Process - Need more detail documentation for learning purpose.
What problems is the product solving and how is that benefiting you?
For CMT Domain, Ease to achieve using AA - all real time order placements in telecom and network creation for the real/dummy purpose which is really critical.
For automation Task in the Telecom with all repetitive, rules-based activities process/Citrix process.
Easy - For FTP based Business to Business(B2B) processes which all based on XML’s nodes and validations, (We used AA for our telecom B2B based process).


    Rashmi B.

AA is Great! simply Great!

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I like everything about AA! I love AA! I love that it is a linear GUI instead of drag n drop. Plus there are more commands as compared to other tools.
I have to write 40 characters minimum or it will not be submitted? Giving people gift cards to praise yourself huh?
What do you dislike about the product?
1. Cant connect to already opened excel
2. We need an action for 'Go to' Any Line Number In The Task File
3. Testing of large business modules is hard
4. Use of Text/CSV files to save environment variables doesn't seem very secure. Find another way for it in the software itself
5. IQBots do not seem to have very high IQ. Its hard to create, train n use them. Plus they dont even work that well.
6. Left click action doesn't work in Prod, Have to use Click only.
7. Object cloning gives error even if control don't change ids
8. For no apparent reason, the tool stops working for a while if used continuously for a long time
9. The login/relogin with windows credentials never works and sign in with creds also takes many retries
10. Focus on making it friendly for developers, they go through more headache than end users
11. Create multiple calendar schedules so that bot can be scheduled easily
12. The AA Player window doesn't show which line number is going on inside metabot action when metabot is called by a task
13. The AA Player window has to show some better graphic view. No one memorizes what line number does what.
What problems is the product solving and how is that benefiting you?
Automating Excel, SAP and many other applications
I like everything about AA! I love AA! I love that it is a linear GUI instead of drag n drop. Plus there are more commands as compared to other tools.
(Isnt it same as question 2?)
Recommendations to others considering the product:
1. Use AA its future
2. Use AA n you can get rid off lazyass employees
3. Use AA only after you standardize your process, developers do not want to edit your crap every week


    Information Technology and Services

My Review as per my knowledge

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Automation Anywhere Cloud concept is very helpful part of product. Cloud concept is help to save cost and maintains of Automation Anywhere application.
What do you dislike about the product?
I have no word to say any downsides of using Automation anywhere. As per my knowledge and experience it’s save time
What problems is the product solving and how is that benefiting you?
PDF, CSV, web recorder is a very helpful part of Automation Anywhere. Easy to manage by control room and client server response.


    Sangeetha T.

Automation Anywhere - Best RPA Tool

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Work Load management - from this we can able to utilize the runners more effectively, also we can complete the task in more efficient way. One more added advantage is queue management in WLM. Queue management is well organized portion of WLM
What do you dislike about the product?
More analytics required in BOT Insight which is helps to improve our business
What problems is the product solving and how is that benefiting you?
We are worked on invoices which was reduced 3 to 4 man power's work
Recommendations to others considering the product:
Best in class in RPA world