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Reviews from AWS customer

35 AWS reviews

External reviews

5,702 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Aaditya T.

Automation a boon to the society

  • February 13, 2024
  • Review provided by G2

What do you like best about the product?
I love how automation has reduced manual tasks and almost every tedious task can now be done with a click and now with the integration of AI and ML with automation we've come to a new age of automation
What do you dislike about the product?
It can be troublesome at times due to some tech limitations but with the innovations and industry shift to automation we all will overcome these limitations
What problems is the product solving and how is that benefiting you?
There's a lot it's helping out with, automated mails , web scrapping , document processing, and sap too


    Raj S.

The next solution to all Operations activities

  • February 12, 2024
  • Review provided by G2

What do you like best about the product?
*Helpful in reducing workforce stress
*More quicker solution
*Eliminate the recurring cycle of work
*Helpful to establish no-code apps or procs for running a defined test
What do you dislike about the product?
*Complex to build
* Hard to configure
* Too much time and testing required during building
What problems is the product solving and how is that benefiting you?
*Executing transactional commands in ledger with entering or write code
*Consoldating output files that are generated through external sources.
*Automating specific tasks through Power automate


    Yashwanth D.

Automation Anywhere - RPA | Robotic Process Automation

  • February 12, 2024
  • Review provided by G2

What do you like best about the product?
This RPA makes tasks easier to process and proceed forward.
What do you dislike about the product?
There is nothing far more concerning in RPA but it takes skill and automation knowledge to develop a RPA
What problems is the product solving and how is that benefiting you?
This solves a automation problem to make tasks and processes easier.


    Edson N.

Practical automation

  • February 08, 2024
  • Review provided by G2

What do you like best about the product?
The ease of being able to automate time-consuming and laborious process, without having to write code
What do you dislike about the product?
In some processes we need to create metabots to do the job because we are unable to do them using the tool
What problems is the product solving and how is that benefiting you?
a problem filling out data in a spreadsheet on a website, it was beneficial in giving me more time for other tasks


    Dhanush S.

Easy for one with less coding knowledge

  • February 07, 2024
  • Review provided by G2

What do you like best about the product?
I like it because of it's drag and drop feature by using that easily automate anything name automation anywhere suits very much
What do you dislike about the product?
Ram consumption is too high and makes my laptop slow good to have a lighter version
What problems is the product solving and how is that benefiting you?
Solving a major problem of complete coding from scratch that's very helpful, able to design a bot just with basic coding skill


    Nandi Vishal U.

Zero touch Automation

  • February 07, 2024
  • Review provided by G2

What do you like best about the product?
I have been working as RPA for 5 years now and we have delivered numerous zero touch and error free automation to our customers.
What do you dislike about the product?
This reduces job opportunities to other employees
What problems is the product solving and how is that benefiting you?
L2 perspective all the restarts and user creation process, service desk related and all BAU activities


    reviewer2338686

Helps save time, costs, and increases efficiency

  • January 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Automation Anywhere to track the travel and locking of our devices.

We implemented Automation Anywhere because we needed a way to track our devices and ensure they were not going beyond their boundaries.

How has it helped my organization?

Before Automation Anywhere we were manually tracking our devices and now it is done automatically.

Automation Anywhere helps to save a full day. Automation Anywhere helps save costs by allowing remote work and not requiring a person to be at the machine.

What is most valuable?

The efficiency we get with Automation Anywhere is valuable.

What needs improvement?

The Automation Anywhere calibrating needs to be more user-friendly to avoid human error.

Non-technical people can not use Automation Anywhere.

For how long have I used the solution?

I have been using Automation Anywhere for one year.

What do I think about the stability of the solution?

The stability of Automation Anywhere depends on the environment it is used in. For example, in hot environments, there can be deviations.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was a little complex until we became familiar with the process.

The deployment took one week and required two people.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is reasonably priced because it can sustain us for a long period.

What other advice do I have?

I would rate Automation Anywhere eight out of ten. The technology is improving every day.

With the right tools, it is easy to upgrade Automation Anywhere.

Maintenance is required for Automation Anywhere to ensure proper functionality daily. Two people for 20 minutes each day is enough to oversee the maintenance.

I recommend completing some courses and shadowing experienced Automation Anywhere users to gain hands-on experience with the automation process.


    reviewer1871820

Is a complete solution, a user-friendly front end, and easy-to-integrate APIs

  • January 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Automation Anywhere to process data entry from our government website.

We implemented Automation Anywhere to reduce human effort and cut costs.

How has it helped my organization?

Automation Anywhere offers a complete solution, encompassing both development tools and a control room for managing automation.

Automation Anywhere's front end is designed to be user-friendly for non-technical individuals, while the back end remains under the management of IT.

Several of our projects incorporate generative AI, and while we are new to this field, it has proven beneficial thus far.

The integration of APIs in Automation Anywhere is easy and works well.

We integrated Automation Anywhere with some of the business applications which was straightforward.

Automation Anywhere has helped save time.

What needs improvement?

The license cost is high and needs improvement.

For how long have I used the solution?

I have been using Automation Anywhere for over two years.

What do I think about the stability of the solution?

Automation Anywhere is stable.

What do I think about the scalability of the solution?

Automation Anywhere is scalable.

How are customer service and support?

The technical support is good. The few times I called them they were able to promptly address my issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched from Automation Anywhere to Power Automate because of the price and more functionality with other Microsoft products.

We were not able to migrate from Automation Anywhere to Power Automate. We had to recreate everything from scratch.

I prefer Automation Anywhere to Power Automate because it offers a more comprehensive set of features, performs reliably, and provides deeper insights.

What's my experience with pricing, setup cost, and licensing?

The licensing cost for Automation Anywhere is high.

What other advice do I have?

I rate Automation Anywhere nine out of ten.

While Automation Anywhere offers training and community versions for learning and experimentation, it is not user-friendly for non-technical users.

No maintenance is required.


    Suresh Polisetty

It saves us time by replicating manual processes so our users can focus on other areas and perform meaningful work

  • January 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Automation Anywhere for SAP, email, Excel, and web automation. We first try to understand the process and check whether it can be automated. Some processes require human intelligence and a human touch. If it's a completely goal-based process, you can consider it as a potential use case. After that, we conduct a complete analysis, based on which we set up the modules and proceed to development.

How has it helped my organization?

Automation Anywhere helps us save time by replicating manual processes so our users can focus on other areas and perform meaningful work. It helps us automate repetitive tasks. We started with version 11. After that, they upgraded to 2019, and now there is Automation 360. Clients were frustrated with version 11, but 360 has a lot of good features. When 360 came out, the clients needed to spend money on the migration because they had to do some testing.

It has saved the clients time. I would say reduces the time spent on these processes by about 30 percent. I can't say how much they save because I'm a developer and not involved in the business side of things. I don't even know what the license costs.

In one of our client's use cases, the user needed to log in at 6 a.m. because there is a trigger in Salesforce that happens around 9 a.m. Before 9, they have to do all the manipulations and place the files into a particular location. She had to start early in the morning to get all this work done. Now, with Automation Anywhere the bot handles all of this. Her job is so much easier.

What is most valuable?

I like Automation Anywhere's document automation. It can distill or scan documents and convert the information into a structured format. The solution doesn't require much of a technical background. I'm from a mechanical engineering background and don't have any prior experience with coding. I only know the basics of SQL. Even a business user who is willing to put in some hard work can learn and do some small things. The learning curve depends on the complexity of what you're trying to do. For me, one month was enough to understand the solution.

We have begun exploring Automation Anywhere's AI features, but we have some limitations. We need to adopt rule-based automation, and there are still some use cases we cannot do. With AI, we can do some more use cases. We have done some POCs, but haven't done any projects where we integrated ChatGPT because we cannot put some of the things as a rule.

It's easy to integrate automation into workflows and APIs. We just need to know where to pass the parameters or the details. If you have that knowledge, it will be easy.

What needs improvement?

Automation Anywhere's stability could improve. It isn't completely stable, but it's getting better daily.

For how long have I used the solution?

I have used Automation Anywhere for four years.

What do I think about the stability of the solution?

I rate Automation Anywhere seven out of 10 for stability.

How are customer service and support?

I rate Automation Anywhere support nine out of 10. I have raised multiple tickets with Automation Anywhere, and they usually respond within hours.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously worked with AutoIQ and Blue Prism, but it was a while ago.

How was the initial setup?

The deployment time depends on the process. If the processes don't have any dependencies, we just need to move the code to public and schedule it with the necessary configuration. The configuration is related to the process, not to automation anywhere. The processes require some maintenance after deployment. The number necessary to maintain them depends on the client.

What other advice do I have?

I rate Automation Anywhere nine out of 10. It only requires scripting for complicated jobs, but non-technical users can handle simple processes or those that are moderately difficult.


    Reviewer7845234

Provides effective solutions for standardizing and automating business processes

  • January 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

I primarily used Automation Anywhere to streamline and automate standardized business processes. This included tasks such as claims handling, policy registration, and document processing from customers. Our focus was on creating efficient and consistent workflows for handling routine documentation flows.

How has it helped my organization?

We aimed to solve the challenges of a hands-off, lights-out approach by implementing Automation Anywhere. The goal was to automate processes like claims handling and document registration, minimizing manual intervention and ensuring a more efficient workflow.

What is most valuable?

Anywhere contributed to increased efficiency, reduced manual efforts, and notable time savings across various processes.

What needs improvement?

There is room for improvement in terms of costs and procurement considerations. Additionally, aspects like procurement conditions, technical connectivity, and global reach with Automation Anywhere could be enhanced as well. As part of procurement, these factors become crucial, especially in a global operating context where using the platform in various countries is a key consideration.

For how long have I used the solution?

We started using Automation Anywhere in 2018.

How are customer service and support?

I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI were noticeable, and understanding their company perspective was crucial. Despite this, I handled it professionally, and it was generally okay with no major issues. I would rate the support as an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Automation Anywhere, we initially explored three different automation solutions. One was widely mandated across the company and had better pricing. The second was used regionally, but the local teams struggled to adapt to robotics process automation.

When comparing Automation Anywhere specifically, the solutions were acceptable and useful, but pricing conditions and procurement leverage were areas that could be improved. Overall, the transition to Automation Anywhere enhanced our processes. The choice depended on factors like regulations and conditions. Automation Anywhere didn't have the ease of a global solution we experienced with another tool. We also used DDI locally, which was good in quality but needed transformation into a full RPA solution. Comparing Automation Anywhere with UiPath, UiPath was more global, scalable, and had better contract and pricing conditions.

How was the initial setup?

Automation Anywhere requires limited maintenance, and at the time, three individuals were involved in maintenance and implementation. As the applications expanded, there was a need for a gradual increase in the team for ongoing support and enhancements.

What other advice do I have?

Introducing Automation Anywhere to non-tech-savvy business users had its challenges. Some needed training to understand and develop their use cases with technical support, while others already grasped the requirements and could effectively communicate with developers. Managing this diverse group required a centralized approach. Training typically took one to three months, depending on individual skill sets, to bring non-technical employees up to speed on using Automation Anywhere.

We currently use standard RPA with Automation Anywhere, not incorporating Automation Co-Pilot. The challenge is identifying repetitive tasks suitable for RPA. We are exploring whether these functionalities are embedded in existing software or if direct engagement with RPA providers is necessary. The ongoing discussion revolves around the potential future integration of robotic solutions into software. For artificial intelligence, we distinguish between IoT, machine learning, and similar aspects, with development ongoing from both smaller players and major companies like Microsoft. The goal is to combine both robotic and AI solutions for comprehensive automation eventually.

Integration with other tools and applications with Automation Anywhere was smooth, especially for cloud-based applications. We did not encounter any significant difficulties, and the process was straightforward, meeting relevant requirements.

Automation Anywhere provided us with good automation at scale, and we did not encounter any problems with its ability to handle large-scale automation tasks.

Overall, I would rate Automation Anywhere as an eight out of ten.