We use Automation Anywhere to automate specific use cases for our clients. The majority of use cases fall under the logistics and finance departments.

Our organization utilizes Automation Anywhere on the Automation Anywhere private cloud infrastructure.

We implemented Automation Anywhere to automate repetitive tasks and save humans time to focus on other tasks.

Automation Anywhere is easy to use with basic knowledge or training.

The learning curve is easy. We can learn how to use it within one week. There are a lot of courses available for Automation Anywhere.

Automation Anywhere Co-Pilot is designed for situations where humans and bots work together, especially useful when users need to enter specific details during the automation process itself.

It has helped our clients significantly increase their production and has freed up time for employees to work on other tasks.

We have integrated Automation Anywhere with our SQL database.

Adding automation into workflows and APIs is easy.

Automation Anywhere helps save organizations time and money. 

Automation Anywhere's OCR functionality stands out as the most valuable feature for us, as it allows us to swiftly extract data for repetitive tasks, significantly boosting our efficiency.

OCR technology could be more inclusive by offering a wider range of supported languages, as its current selection is limited.

I have been using Automation Anywhere for four years.

Automation Anywhere is stable.

Automation Anywhere does a good job of providing automation at scale.

The scalability of Automation Anywhere has impacted our ability to expand across more processes.

There was a time when the technical support was not able to provide an exact solution for my query.

Neutral

While I've used UiPath, I prefer Automation Anywhere for its user-friendly interface and competitive OCR capabilities. Automation Anywhere's bi-directional flow, allowing both graph and sequence views, offers greater clarity compared to UiPath's linear flow.

The initial deployment is straightforward.

I would rate Automation Anywhere nine out of ten.

Automation Anywhere requires maintenance and updates semi-annually. For an experienced person, it is an easy task.

We have eight people on our team who utilize Automation Anywhere.

I recommend taking advantage of Automation Anywhere's trial version to thoroughly test its capabilities within your specific environment before committing to a full deployment.

I basically develop automations and also configure and create new scripts. I do user testing and separate testing as well.

We use it for legacy applications. We can automate legacy applications well, even with complexity.

It's very easy to use. It helps streamline manual processes. Manual work can cost the company a lot of money, but with an automation, work can be just a click of a button. That, and the work is more accurate and happens much faster. Any manual processes can be automated.

While it does use AI, we don't use it too much. We're looking at it. However, it's not something we prioritize.

I like that we can customize almost anything. You can create workflows fairly easily.

Even if users do not have technical skills, they can still use Automation Anywhere. It's not hard to learn.

I did training over one or two weeks. However, I did find some of the training challenging, specifically in areas where I didn't have any background. That said, I'm using it with legacy applications, which makes some things more complex. For most users, it would be very easy to get going. 

We did see near immediate results once we started using Automation Anywhere. Within a week or two, once we started testing it, we could see how useful it was. 

It's saved us time and money so far. We were able to do reports both before and after running Automation Anywhere and could compare the results and we were able to see that we did actually record savings on both counts. 

The scripting can be a bit difficult. 

I've used the solution for the past three years. 

The stability is very good. That said, it's not 100% stable. Sometimes it does crash.

I've never contacted technical support. 

The initial setup was fairly straightforward. Our team did not find it to be difficult. our deployment team was pretty small. We only had four or five people working on it. It was easy to upgrade as well. There is some maintenance needed, including the need to take logs. However, it doesn't take too much time. 

The price is a bit higher than other options. 

We did look at other options; however, we needed something that could handle legacy automation, and Automation Anywhere made the most sense. 

I'm a customer and end-user.

I'd rate the solution eight out of ten. 

New users should be knowledgeable enough to write scripts, as that's the main issue. However, it's a good solution for automating small processes.

We use Automation Anywhere to integrate between different systems like CRM and ERP.

We adopted Automation Anywhere to streamline our operations, enabling us to extend service hours while reducing manpower needs and human error, ultimately driving down costs and improving efficiency.

Before Automation Anywhere, manual processes were time-consuming and error-prone. Now, automation gives us peace of mind with error-free execution, saving us manual time while running 24/7.

AI, specifically through machine learning techniques, will impact data analysis and decision-making.

Automation Anywhere is easy to use, even for business users. It is considered user-friendly, with clear documentation available. However, I've found the most effective way to learn is by observing colleagues who are building new processes, allowing users to see the software in action.

A non-technical person can learn to use Automation Anywhere within two weeks.

Automation Anywhere has significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks, freeing up employees, and enabling us to complete many processes without human intervention.

Depending on the task, Automation Anywhere has saved us up to 70 percent of our time, directly correlating to cost savings.

We have Google Workspace, Microsoft Excel, ERP, and CRM integrated using Automation Anywhere.

Automation Anywhere's integration with APIs is durable.

The most valuable feature of Automation Anywhere is the ease with which it integrates with our existing APIs.

Automation Anywhere can be enhanced with additional safeguards during the database-building process to minimize errors.

When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported. In such cases, we have to enter each variable one by one.

I have been using Automation Anywhere for almost four years.

Automation Anywhere is stable.

We can scale Automation Anywhere by adding more licenses.

The technical support team is not only responsive and helpful, but they also offer a rich library of documentation that provides valuable self-service resources.

Positive

We need to install a client into our machine to use Automation Anywhere.

Implementing Automation Anywhere proved challenging due to platform-specific intricacies. Each platform, like Google Cloud and AWS, requires unique implementation techniques. Fortunately, once these variations are understood, the process becomes streamlined – it only took me two days to grasp it on Google's platform.

Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run. This is because they wouldn't need to purchase those capabilities separately.

After implementing Automation Anywhere, we explored other options like Microsoft Power Automate and considered UiPath, though I hadn't used it directly. Automation Anywhere provided the smoothest integration with our existing third-party tools.

I would rate Automation Anywhere eight out of ten.

Maintenance is only required for the on-premise version of Automation Anywhere and is performed by a couple of administrators.

Daily, we perform routine bot maintenance for a few minutes, unless a significant problem arises.

Automation Anywhere is an RPA tool we use to automate common workflows that interact with various enterprise applications. These workflows can involve tasks like data generation, sending emails, or completing transactions within those enterprise systems.

We implemented Automation Anywhere to automate our workflows and save time.

In the past, these tasks were handled manually, leading to a lot of repetition. Automation Anywhere has eliminated that burden, making these same tasks much easier and significantly faster to complete.

We implemented AI-based automation that combines documents using intelligent document processing. This involved integrating generative AI to automatically create responses based on the data extracted from the documents. This automation streamlines the process and delivers the desired business output to end users.

Automation Anywhere caters to business users with its user-friendly interface, allowing them to build automation with minimal technical expertise. Our large business user community exemplifies this – after a five-day training program with hands-on exercises, they're empowered to independently develop their own automation within three to four days. This highlights the platform's ease of use from a business user perspective.

To ensure our business users can leverage RPA, we provide training through Automation Anywhere University. This platform offers in-depth coverage of both use cases and technical aspects, along with customized training that helps users directly connect their daily tasks to RPA methods. This blended approach has proven to be very effective.

Non-technical users can overcome the learning curve in four to five days.

While Automation Co-Pilot is a strong solution overall and integrates well with web applications, integrating it with legacy systems may require some effort on our part. However, this effort is typically minimal, taking just a few days to achieve successful integration. We're currently testing Automation Co-Pilot and exploring its potential for AI integration, which reinforces our belief in its overall value.

Based on our POCs, we project that Automation Co-Pilot will add value to our projects.

Automation Co-Pilot helps free up our staff's time on projects.

Automation Anywhere's service and customer support are improving. Their management prioritizes strong relationships with customers, evidenced by frequent collaborative meetings. This focus on customer solutions, along with other efforts, contributes to a clear upward trend in their overall support effectiveness. They've been a valuable asset to our organization.

Generative AI has the potential to revolutionize how we implement automation. Our organization sees a significant opportunity to leverage generative AI within the Automation Anywhere landscape. As a bot-focused organization, we have achieved a 30 percent automation feasibility rate. By combining automation with AI, we can achieve a 70 percent rate. This represents the kind of scalability we envision for our organization.

Our organization is expanding its use of Automation Anywhere. We have two main approaches: governance is handled through a dedicated platform integrated with Automation Anywhere, while bot deployment utilizes a separate web platform built with XTML or Java that interacts with Automation Anywhere for bot execution and deployment.

Integrating automation and APIs with Automation Anywhere streamlines workflows significantly. Users save time and effort since most integrations come with clear documentation readily available before the standard setup process, ensuring immediate functionality. Automation Anywhere's documentation serves as the primary resource for all integrations, and users can find most information there. For any remaining questions, support channels are readily available for further assistance.

Automation Anywhere has significantly reduced our operational costs and freed up employee time. With thousands of automated processes running on our platform, we're saving thousands of hours of work every month.  

Automation Anywhere offers a complete suite of development tools to empower developers for various enterprise automation needs. These tools include packages specifically designed for SAP integrations and other commonly used enterprise applications, making them highly efficient for building automation across different use cases within large organizations. Additionally, the web-based nature of the platform adds further value by enabling easy access and collaboration.

Automation Anywhere risks falling behind by focusing solely on Robotic Process Automation when competitors offer more versatile and adaptable solutions that integrate AI for a more intelligent automation experience.

I have been using Automation Anywhere for three years.

Automation Anywhere offers a 99 percent uptime, ensuring a reliable and stable platform for its users.

Automation Anywhere is capable of automation at scale.

The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While some complex issues may require additional data validation, they consistently deliver resolutions within established timeframes.

Positive

Getting started is easy - the initial deployment follows standard procedures and can be completed in as little as two days for a simple use case. Complex setups may take up to a month, and the number of personnel required varies from two to ten people depending on the specific needs of each project.

Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market.

After considering UiPath, Microsoft Power Automate, and Automation Anywhere, we chose Automation Anywhere due to its ability to handle growth in our automation needs and its strong data security measures.

I would rate Automation Anywhere nine out of ten.

Upgrading Automation Anywhere can be challenging, especially when migrating from a client-server architecture to Microsoft's. However, within the Microsoft architecture itself, upgrades are significantly smoother and can be completed within a four to five-hour downtime window.

While Automation Anywhere itself doesn't require application-specific maintenance, we still need to perform regular maintenance on the server it's running on. One person is enough for the maintenance.

The time to maintain bots varies depending on their purpose but typically ranges from one to four days on average. 

Automation Anywhere is best suited for enterprise-level deployments due to its robust features. However, for smaller-scale needs, other options might be more efficient. If you're dealing with a large organization, Automation Anywhere is a strong choice. I recommend trying it to experience its microservice architecture, which allows for scalability and agility, as well as its integrated AI capabilities. These features provide a powerful and user-friendly platform for automating tasks.

I'm a developer supporting my clients with Automation Anywhere. I work at McKarthy Labs. We use Automation Anywhere to provide automated processing to our clients. For example, we might get paid to do automated invoice processing. The bot can extract all the information, complaints, or remarks in that invoice. All of these details will go into an Excel spreadsheet. 

Any repetitive, rule-based task will be appropriate for Automation Anywhere, but a judgment-based task will require some AI to implement. For example, if a user needs to send an email once an invoice is ready, we can check automatically to determine when the invoice is available in the appropriate folder and send the email to the user.   

The developer gathers the requirements, and we prepare our business equipment once approved or assigned. First, we will see which applications are being used and how they could be automated. For example, we might need to automate logging into a Gmail account multiple times.  We'll create it in three phases: 30 percent, 30 percent, and 40 percent. The process can be completed in about a week. Sometimes, it may take longer due to data scalability issues or some required changes in the back end. Some minor changes in the domain may take a little more time. 

Since we started using Automation, we have automated more and more tasks. We are gradually expanding the capacity. It has helped them save time and money. The automation copilot has helped our workers save time, freeing them up for other work. I have a co-pilot based on SQL database connectivity. It pulls the required information tables. Automation Anywhere's AI is excellent for automating any process. 

It's easy for non-technical users to work with Automation Anywhere. There are many options and methods they can use if they want to run a bot. The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary. 

The integration is not always seamless. Sometimes, it takes a while to get everything to communicate and be ready to go into production.

I have used Automation Anywhere for five years.

I rate Automation Anywhere eight out of 10 for scalability. 

I rate Automation Anywhere support 10 out of 10.

Positive

We have used UiPath and Power Automate. It depends on the client's requirements. We use Automation Anywhere if the clients prefer that. 

Automation Anywhere is a little expensive, but it's a good value. I've seen many companies use Power Automate, and the subscription is very low. 

I rate Automation Anywhere eight out of 10. 

I have built multiple solutions. Many times we have used Automation Anywhere for data entry. At times, we have used it for Excel Automation tasks. We have also used it to create a virtual assistant agent to improve employee productivity and remove manual tasks.

We built a solution for an airline client where they had to scrub more than 5,000 PNRs on a daily basis, which was not possible with manual tasks, so we deployed a bot there. The bot is doing the scrubbing on behalf of the agent and sending the report at an interval of one hour. Because of this, we could achieve 100% more productivity. Previously, such tasks were done manually. After automation, there is no need for any person to sit for this task.

We are not only using it to automate manual tasks. We are also using it to overcome other challenges.

We are using Automation Anywhere with other applications. We have Python scripts and Java scripts. We do face multiple challenges while automating. Sometimes, Automation Anywhere does not have the required compatibility, so we have to go with another application. For example, if we want to do some kind of highlighting in an Excel file, it is not possible with Automation Anywhere. In such cases, we have to go with some third-party tools, VBA script, PowerShell script, etc.

Automation Anywhere has been helpful for tasks that are repetitive or do not require human intervention. If human intervention or decision-making is required, that task is not possible with Automation Anywhere. Also, if a task is using multiple applications, it becomes complex for Automation Anywhere or any RPA solution.

Automation Anywhere is not very hard to learn for business users. Like any tool, it requires some learning. It takes one to three months for a business user to use Automation Anywhere. There are many learning resources available at Automation Anywhere University. There are complete or end-to-end courses available about Automation Anywhere. You can also do certification in Automation Anywhere.

Automation Co-pilot has been helpful when any human intervention is required in the RPA process. If I need human intervention, I can use Automation Co-pilot where a human can intervene and make a decision on the basis of the data. Based on the decision, we can go ahead with the remaining processes. This is now possible. It is a very useful feature.

It improves productivity. Previously, there were many manual tasks that people had to do on a daily basis. Those tasks are now taken care of by bots, and people can focus on other tasks. It has improved productivity by 30%. We have deployed Automation Co-pilot for 700 users, and there is about a 30% increase in productivity.

We have more accuracy. Bots are more accurate than humans. Previously, there were high chances of human errors. With automation, errors have been reduced. There is more productivity and accuracy.

We have integrated Automation Anywhere with multiple applications. We have integrated it with Salesforce. We have integrated it with Windows services for Windows-based automation. We have also integrated it with other applications based on the requirements.

We have seen time savings, but it is hard to measure time savings. The time savings vary from process to process. For example, it takes a person three to four hours on a daily basis to download the reports, do the scrubbing, and generate the report. With automation, such repetitive tasks can be performed by a bot, and the person can do more productive tasks.

Similarly, the cost savings also vary. Sometimes, we are able to save more. It depends on the data and volume.

It is easy to learn and easy to deploy. That is the best part compared to the other RPA solutions available in the market. Automation Anywhere is easier than UiPath and Blue Prism.

In terms of cost, Automation Anywhere is cheaper than UiPath and Blue Prism. These are the advantages of Automation Anywhere, but other solutions have their own advantages.

There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult.

Integration with other applications can also be difficult at times.

Except for Automation Anywhere University, there are not a lot of education resources available for Automation Anywhere. They need to build a strong community for Automation Anywhere where any user or developer can post questions and get answers. That would make things very easy for us.

Its stability and support also need improvement.

I have been using Automation Anywhere for close to five years.

Since the last two updates, we are having issues with Automation Anywhere. Our automation is not working properly on the Chrome application. They are saying that it is because of Chrome. From the stability point of view, I have a little bit of doubt.

I would rate Automation Anywhere an eight out of ten for stability.

It is scalable. I would rate it a nine out of ten for scalability.

We have about 26 people in our RPA team. In my organization, there are about a thousand people who are impacted by Automation Anywhere's automation on a daily basis.

We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I am not very satisfied with their support.

Their support needs improvement. They do not have a proper answer or justification about why we are facing certain issues. When we raise a ticket, we want an RCA so that we do not face the same issue the next time. They are not able to provide an RCA. That is the main issue. I would rate their support a seven out of ten.

Neutral

I have a lot of exposure to UiPath and Blue Prism. As compared to UiPath, Automation Anywhere has many limitations. Queue-based workload is not very feasible with Automation Anywhere. It is very difficult to use for that. I do not see many users using queue-based automation. That is a limitation that we have right now. UiPath and Blue Prism are good in this aspect. The queue implementation is very easy, and there are multiple things that we can achieve from the queue.

It took about four weeks to deploy Automation Anywhere on-prem, do the basic settings, and do all kinds of installation.

Currently, we have to upgrade our license. Previously, we had the enterprise version with a limited license. We are now expanding the license. 

For deploying it on-prem and doing the installation, we have our IT team with about seven people.

We also have seven people to support us if there is any issue with the Automation Anywhere service or any difficulty with the VM on which we have deployed Automation Anywhere.

Over the five years, we have seen 50% to 60% ROI.

Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere.

If you are looking for an RPA solution and have cost restrictions, I would recommend Automation Anywhere. It is easy to use.

We are still evolving in terms of RPA. We have a roadmap. We have not yet used the AI capabilities of Automation Anywhere. With the help of AI and other technologies, we will be able to achieve more productivity. We are looking into GenAI and RPA AI. There are so many things where we can implement AI, but as of now, we do not have the right project for that. We have to figure out where we can use it.

Overall, I would rate Automation Anywhere an eight out of ten. There is a lot of scope for improvement.

I am using Automation Anywhere to automate tasks with desktop applications. There are SAP applications, ERP applications, and browser-based applications. The business is related to the airline.

Automation Anywhere helps a lot. It saves time. Recently, we automated a process that used to take 5 minutes for an application, and there were 500 applications. It used to take a lot of time. Now, it takes only 1 minute for an application. The time savings vary based on the process. For some processes, it saves 70% of the time, and for others, it saves up to 50% of the time.

It frees up people from manual and repetitive tasks. They can do other interesting tasks.

Automation Anywhere is very stable. At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear. It is also easy to debug. When you have some change requests or you have to update the new version of the code to fix something, Automation Anywhere can help you to do the code review. Similar to GitHub, you can see the difference between the two versions. It is very good for that purpose.

When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types. It does not support data tables and many of the data types supported by Microsoft and the .Net technology. When designing automation, you need to use only the few data types that Automation Anywhere supports. For example, when you work with Excel, you need to do many tasks with the data tables, cells, and rows, but that is more difficult with Automation Anywhere than with other platforms.

It is not flexible for custom activities. With UiPath, you can use C#. You can use VB.NET directly. With Automation Anywhere, customization is more complicated than UiPath.

There are a lot of resources available on the Internet to learn Automation Anywhere. They have Automation Anywhere University, but the difficult thing is that it does not have a specific path for a beginner. When I was learning it initially, I had to choose randomly. I could not work out where to start. It is probably better now.

A good thing about Automation Anywhere is that when the bot is running, it displays which line of the code is running, but we also want those logs to be displayed on the web. When we implement an automation process, currently, we have to write the code to archive the logs. That is the thing they need to improve.

I have been using Automation Anywhere for almost 3 years. I am using Automation 360. It is web-based. 

It is stable.

I have worked with UiPath, Power Automate, and a few local automation tools available in our country.

UiPath is easier to use for business users than Automation Anywhere. Automation Anywhere is also not as good as UiPath for custom activities. It takes a month to train a non-technical user on Automation Anywhere. You also cannot directly use C# and VB.NET. If it starts to support all data types in the platform, that would make it easier to learn and use.

We have used Google or Microsoft OCR for document understanding. We have also used the API of a third party to translate the document and email it.

At this time, I prefer open-source solutions because of the cost.

It is deployed on-premises, and its deployment is straightforward.

The deployment of a bot used to take about three days. There were some steps for approval, and we used to manually deploy, but now, my company has CI/CD integration. We run the pipeline to automatically deploy. It is very fast now. It just takes an hour. We just need some approvals and we need to review the package. It is straightforward. One person is enough for deployment.

It is also easy to upgrade Automation Anywhere. It is not difficult. In terms of maintenance, one or two people are enough to maintain the bots. If there is any issue with the bot, we can resolve that within 5 days.

It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price.

I have done some research on the automation market, and I see that there are many automation platforms. There are also open-source ones. Every organization wants to reduce the costs. Organizations are now considering cheaper platforms such as Microsoft Power Automate. Even my current organization is considering migrating to an open-source solution.

I tried the AI capability, but it did not help me much in reality. I did not find it stable. It will probably get stable in the future. 

We are using APIs for integration. It is a perfect way to integrate.

I would rate Automation Anywhere a 9 out of 10. 

I was working for an airline client that had their processes in the mainframe. The application Sabre that they had was all terminal-based. It was very difficult to navigate and capture everything. We automated a lot of tasks related to validation. For example, when someone booked a flight ticket and tried to cancel it, they needed to give some reason. We had rule-based validation, so we had to validate the reasons and assess them. Previously, it was all manual and terminal-based, and then we used Automation Anywhere to automate.

We also used Automation Anywhere to do a lot of PO manipulation. It was done in an application called Coupa. We used to do that automation with APIs. API automation was very easy with Automation Anywhere. We used it to automate such tasks.

Automation Anywhere was introduced as an RPA tool to facilitate the digital transformation journey of the client organization. They wanted to eliminate a lot of manual tasks and provide quality work for their employees rather than them doing manual activities. They also wanted to make sure that a process was in place. They wanted a very low code or no code automation so that even business people could upscale themselves and automate. They wanted to free up their employees from such manual tasks and have a lot of bandwidth to do some other research.

In the use case related to the cancellation of a ticket, a lot of things have to be handled. When you cancel a ticket, the airline has to make an update at a lot of places. Only then you would get the refund. It involves a lot of processes. They could be related to the meal or something else. Even if you have not subscribed to any add-ons, all the checkboxes have to be ticked, and only after everything is cleared, you get your refund. Before automation, the refund process was very tedious. When they were doing it manually, any mistake could lead to incorrect transactions. For example, they might end up transferring a different amount. It was a very tedious process, and it was handled with the Sabre application, which was not very user-friendly. It was mostly a terminal-based mainframe application. It had a user interface, but a person with good experience was required for it. A fresher or somebody less experienced could not do it. You needed to know where exactly to go, and there were a lot of things that you had to learn to do this process. It was always done by an experienced engineer, and it was very manual involving navigating different screens. During COVID-19 times, there was a shortage of employees, and the airline was handling a lot of regulations, so this manual process became more problematic. At that time, we introduced Automation Anywhere. We were targeting only 50% automation, but we were able to automate 80% to 90%. It significantly improved the time to process a request and reduced the dependency on a senior engineer for the process. The robot could handle the process. We had programmed the robot. It was a very good experience. It helped the client navigate through tough times.

When you decide to automate a process, you try to understand the process in and out. You try to understand the exception scenarios and how to solve them. You prepare a process discovery document. While doing this documentation, you try to streamline the process because Automation Anywhere, as a tool, needs to be configured to automate that process. It forces us to ask a lot of questions, such as what if the file to be downloaded is not there. You come across all such things at the initial phase. That helps a person to restructure the process and fine-tune it more strategically. It saves a lot of time. It has plenty of features to do Excel operations. It has a lot of capability for querying. You can read data from Excel and process it using a query. You do not have to do Excel operations one by one. It is very quick. If a person is taking 30 minutes to do the operation, it takes only seconds or minutes to finish it. It provides a lot of efficiency.

You also have a lot of traceability. You have a lot of logs. You can see what happened after a process. When you have an audit, you have some traceability. A person doing a task does not always document each and every step. He or she would just do the task and finish it off. When you automate the process with Automation Anywhere, because the robot is doing the tasks, you get a lot of logs and a lot of traceability for auditing.

At the initial stages of automation, you also redefine and optimize a process. Instead of downloading 4 Excel files at different places, you try to standardize it. You give a standard name and a standard path. Everything is standardized, and a lot of focus is put on security and data privacy. We are very conscious of not saving it at any location that is accessible to anybody else. Subconsciously, we do all these checks. It improves the security and data privacy aspects. It also leads to process optimization. Like any RPA tool, it saves a lot of time, and it is efficient, and then logs are there as a good source of tracking.

Automation Anywhere is easy. It takes one to two weeks to introduce a non-technical person to this solution. They already have good domain knowledge, and they just need to know how to work with the tool. In about a week, we will be able to train them in basics. We can show them the interface. We can show them what goes where, but they will not be able to develop full automation or know about full RPA coding. They can get the basic knowledge in one to two weeks. Full training will require building a use case. It could be a small use case. If a developer would take four weeks, which includes development, testing, and other things, a non-technical person would require eight weeks. Only then a person will be able to learn completely and become a very good developer.

In terms of integration, there was SAP integration and Sabre integration. There was one more application. I worked only with these applications. If there is a component available, the integration goes smoothly. When you want to go for something customized and you try to build an integration, it is very challenging, but that is common with all the tools. When you try an out-of-the-box integration, it is very easy because they would have already tested that it is working. When you try to build something or customize it, that is when the challenges come. I have seen plenty of challenges with Automation Anywhere when you go for something that is not there in the package. You need a lot of support from the team and a lot of effort. The security restrictions from the organization were also stopping the integration. It was not happening. A lot of errors came, and we had to reach out to the network team and the security team. There were networking and security issues that had to be resolved.

Automation Anywhere has saved time and costs, but I do not have the metrics.

I have not used the recent versions, but it provides a great way to automate. Excel automation is quite valuable. Initially, it was only there in Automation Anywhere. It was not very popular with other automation tools. Excel automation is a very good feature. A lot of back-office activities happen in Excel. It is a very needed feature that Automation Anywhere provides.

In 2021, Automation Anywhere switched from on-premises to cloud. They renamed it as A360. They brought the required changes with this version. Before that, they used to have a line-by-line code view. They did not have a flowchart diagram, but it was very much needed. Because it was low code, a pictorial representation of the code was something that was missing in Automation Anywhere. It was there in UiPath and Power Automate at the time. Automation Anywhere then introduced two views. That gave people the option to use the view that they were comfortable with. That was a very brilliant move. Having two options made it very accessible.

It is very user-friendly. The AI capability that nowadays I am seeing in Automation Anywhere is very good. They have plug-and-play AI solutions. You do not need to know a lot about coding or AI to implement AI in your automation. You can just use their plug-and-play solutions. That is where its real strength is.

Automation Anywhere is easy, but the Automation Anywhere courses are not so easy. All RPA tools have their own academy where business users can go and learn the solution and do things themselves. Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue. They should focus a bit more on the academy and learning materials on their portal. The content should be easy to understand. It is not easy to grasp for a non-technical person. It should be easy for citizen developers. Also, their certification is very costly.

There should be more visibility as an RPA product. Every organization is trying to stick with certain tools. I like Automation Anywhere, and I would like to work with it, but I am not getting an opportunity. Automation Anywhere is not promoting itself to other organizations. Organizations are moving towards Power Automate and UiPath. It could be because Automation Anywhere is not reaching out to companies.

Their community events are also less. There are not many developer events in the cities where IT is there. In Bangalore, India, most of the IT companies are there, so we get to go to a lot of conferences. We get to hear a lot from other vendors, but Automation Anywhere's events are very limited. They should take care of their presence in the community and companies.

They should introduce videos for the new features. They should promote new features. They should be known to people. They should be accessible to people. Only then developers or companies will know about it. Only then, it will get used. There are probably plenty of good features, but they are not known or explored.

I worked with Automation Anywhere for 2 years.

It is a stable product. I would rate it a 7 out of 10 for stability. It is not a perfect product, but it is improving every day.

It is not very scalable. I would rate it a 6 out of 10. After you have built your robot, if you want to make some changes, you can do that, but if you built a robot and you want to make it an AI-enabled robot, it is quite a challenging task.

There were many users of this solution. I was a part of the Center of Excellence. The finance team and HR team were also trying to use it. There were more than 50 people for this solution.

I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My colleagues have had a bit of a bad experience, but I did not. I have raised a few tickets, and every time, the person was attentive and helped me out. They were very patient. They were straight to the point. They knew the technology.

Positive

I am working with UiPath and Power Automate. Automation Anywhere has got its own benefits and its own strong points, and the same is applicable to other vendors. It is just about which one your organization is aligned with and which one your organization has chosen to go forward with. However, other vendors are better in terms of reach. Even if I am not working on Power Automate for six to seven months, I get to learn about it. I see a lot of things on LinkedIn. There are communities where I can go to learn and keep myself updated, whereas, about Automation Anywhere, I do not see much information. I have to exclusively go and spend a lot of time to find the information. That is where I see the difference.

It was on-prem before, and then we migrated to A360. It was already deployed when I joined, so I do not know about it, but migration took 4 to 5 months.

There were 4 people mainly focusing on migration. It was a bit complex because it was new, and there was not a lot of material available online. It was a little complex, but later, it became smooth. We reported a lot of bugs, and other people also reported them. It was very smooth.

It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive.

Automation Anywhere was a tool that was decided by our client. They were very much satisfied with how work was progressing. It gave them faster results, and it helped them navigate through the Covid-19 situation.

I would recommend Automation Anywhere. It is a very solid product. I have always vouched for it. I see a lot of potential because it is very easy and it was a stable product when I was working with it. They were very careful about their releases. They were not releasing a lot of things, which is something I see in other products. With Automation Anywhere, each release is very carefully tested.

They introduce new features, but I have noticed that in India, the market for Automation Anywhere is not very big. I am not getting to work on Automation Anywhere because companies are moving to Power Automate and UiPath, so I am not able to learn it more. It is difficult to get hold of this solution.

In terms of our organization’s perspective when it comes to automation and AI, specifically Generative AI (GenAI), we want about 50% of the income coming from IT and services. Automation and AI are placed at the top of the strategy. We are moving towards RPA plus AI and ML. It is almost like hyperautomation or intelligent automation. This is one focus area, and another one is Pure Generative AI and data. The data part is handled by a different organization. We are looking into how to drive insights from data analytics and how to leverage the GenAI technology outside and derive value from it. These are highly focused areas.

I would rate Automation Anywhere an 8 out of 10. I liked working with it.

In the retail industry where I work, we need to track our working hours every Sunday. This is because some Sundays have work restrictions in our country, with exceptions. We record these hours to ensure our national system can verify the accuracy of our payroll.

For example, we use Automation Anywhere to automate tasks. It takes changes from an Excel spreadsheet and updates two different systems. Another process involves checking discrepancies between the quantity of items received and those paid for. For our back-office bonus processing, we use automation for transactions in our ERP system, ensuring all necessary data is entered.

We implemented Automation Anywhere to reduce the amount of manual operational work currently required in our company. This decision comes as we are experiencing significant growth, with new stores opening and a corresponding increase in back-office workload. Additionally, Automation Anywhere will help us improve data quality and minimize errors, ultimately reducing costs.

Since implementing Automation Anywhere, our processes are much better documented. Previously, we lacked process documentation in our company. Now, not only do we have it, but it's also created quickly and accurately. Additionally, we have more control over logs. This means if a robot encounters an issue, it can automatically escalate the task to the responsible individuals. Furthermore, we now benefit from reporting capabilities that were previously unavailable.

There are three scenarios where AI could significantly improve our efficiency. Firstly, we deal with weekly discounts. We offer reduced prices on certain items and advertise them in flyers. Unfortunately, sometimes the printed flyer prices don't match the prices in the original digital tables. This inconsistency is problematic because our stores operate independently, carrying different products and offering varying discounts based on location. Consequently, we create multiple flyer versions for different cities. Currently, this process is entirely manual. Back-office staff print the flyers and then meticulously compare prices with the digital tables. We believe artificial intelligence coupled with advanced OCR could automate price verification on flyers before printing. AI could analyze the flyer images or scans and ensure they match the original data. Secondly, we encounter discrepancies between product names in vendor data and the names we use internally. AI could streamline this process by matching equivalent products and eliminating the need for manual data entry.

Automation Anywhere offers an academy that is helpful for non-technical users to learn the platform. Learning the basics typically takes up to three months.

We implemented Automation Anywhere about a month ago and developed a comprehensive solution for our office. We've already observed a significant increase in satisfaction among back-office workers who previously performed these tasks manually. Automation Anywhere has freed them from repetitive tasks, allowing them to focus on more strategic activities like report oversight. Management is also very pleased with the results, rating their satisfaction at eight out of ten. Additionally, Automation Anywhere has helped us improve both speed and accuracy by significantly reducing errors in this process.

In the first year of implementation, we have identified 20-30 processes that could benefit from automation to help us manage our growing volume of office tasks. We are considering incorporating AI as early as this year-end, depending on the success of our current implementation and any unforeseen challenges. Additionally, we see potential in generative AI to improve efficiency for both our clients and back-office staff. We've identified ten HR processes in particular that could be streamlined with this technology.

We have integrated several internally developed HR applications with Automation Anywhere to manage timesheets and vacation planning, and also integrated retail applications for checking product quantities.

I've been using Automation Anywhere for a few years now, and it's addressed most of the issues we had with previous versions. It runs smoothly, especially since our company uses Google Workspace. Overall, I've had a positive experience with Automation Anywhere. It's worked well for me, and I haven't encountered any problems so far. In the past, I also used Microsoft Workspace, and Automation Anywhere functioned well with that too. In my experience, it seems to be compatible with most platforms.

Automation Anywhere has helped save us costs and almost 40 hours per week.

In terms of development, we've been relying on the provided operations so far. However, I haven't yet explored Copilot for the discovery phase. I believe it could be a very helpful tool for us moving forward, and I think it's a great feature.

The help Automation Anywhere offers during setup isn't great for smaller companies like ours. It could be improved.

Many users in my country lack, for example, advanced Excel skills. This makes using Automation Anywhere a significant challenge for them.

The Automation Anywhere community doesn't seem very active. Additionally, navigating their site can be quite difficult when encountering problems. As a developer and engineer, I found it challenging to locate information. Support could also be improved. For example, I had trouble connecting my Google account, and finding help was nearly impossible.

In terms of variable initialization, I prefer the previous enterprise version. It was simpler and required less code. Object access could also be improved in the current version. Ideally, there would be an easier and more precise way to retrieve objects.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable.

Automation Anywhere does a good job of providing automation at scale. 

It is difficult to get proper help from the technical support.

Neutral

Deploying cloud solutions can be relatively straightforward. Therefore, I don't anticipate the initial deployment of Automation Anywhere being particularly complex. It seems the Automation Anywhere salespeople provided excellent information to facilitate the implementation process. In total, three people were involved in the deployment.

By implementing processes using Automation Anywhere, we can save up to 3,000 euros within two weeks of development.

The pricing is fair and allows for scalability. This means we only pay for what we need, and if our needs increase, we can easily upgrade our plan.

Upon joining the organization, I discovered they were already using Automation Anywhere. However, before implementing this solution, they had evaluated UiPath, Blue Prism, and Microsoft Power Automate. Ultimately, Automation Anywhere won them over due to its competitive pricing, fast implementation speed, and responsive support.

I would rate Automation Anywhere nine out of ten.

Understanding the trade-offs between different solutions can be challenging for higher management. While some local RPA solutions offer free or cheap services initially, they may not be as efficient, especially as automation needs grow. It can be difficult to explain to the board that maintaining such solutions becomes increasingly complex as automation demands increase. Additionally, limited vendor support during implementation can be another hurdle.

Upgrading the solution is easy because it is cloud-based so it is all done by Automation Anywhere's people.

Currently, three departments are contributing to the development of automation solutions. We anticipate even more involvement this year. On the personnel side, ten individuals are currently involved in developing Automation Anywhere. Additionally, two people utilize the tool – one developer and one business user. We are experiencing a growth phase and are actively hiring additional staff to develop new processes.

Since it's a cloud solution, maintenance is handled by Automation Anywhere. Our team maintains the custom software and processes we've developed.

I recommend Automation Anywhere, but before implementing it, every user should first identify the processes they have that are suitable for automation. Be critical and optimize everything that can be streamlined without RPA. This is important because automation requires well-defined tasks to plan resource allocation effectively. When nominating a process for automation, evaluate the time it currently takes for a human to complete it. For example, a four-hour manual process won't become instantaneous with RPA, but it will certainly be faster. The goal is to understand the time savings and resource allocation needed for the robot. This includes determining how frequently the robot should run and on what schedule.