What do you like best about the product?

Sigma Computing offers a modern approach to business intelligence that stands out in the industry. I particularly appreciate the complete control over performance provided by the cloud data warehouse live connection, materialization, and caching capabilities. Sigma's platform presents far more commercialization opportunities compared to other tools, allowing our clients to truly experience a self-service environment. The product is continuously improved with thoughtful enhancements and a forward-thinking roadmap that leverages the latest technological developments. Moreover, the in-app live support with real humans enables our analysts and developers to resolve issues swiftly and efficiently, significantly boosting our productivity.

What do you dislike about the product?

There is truly nothing that I dislike about Sigma. I would however recommend investing more in controls for formatting static reports as well. To be the "all-in-one" solution it must include top notch PDF and XLSX exporting functionalities, and while they do exist and are good, there is room for improvement on the export quality, specifically for margins, elements potentially being cut off due to sizing, etc...

What problems is the product solving and how is that benefiting you?

As a market research and analytics company, we heavily rely on business intelligence tools to develop and maintain our products and services. We almost exlusively use Sigma for all of these operations. Sigma has enabled us to work faster, be more analytical, and deliver a higher quality product to our clients.

What do you like best about the product?

Sigma has been a game changer at for Florida Cancer Specialist. Our organization still did a lot of analysis using excel. The organization did not want to give up use of excel, as they were comfortable with using it and being able to quickly manipulate data. We first introduced Sigma in early January of 2024, and ever since, it has been a game changer. People want all reports to be in sigma, and love how intuitive and easy it is to use. We currently use PowerBi for reports and dashboards, but were limited with what data we could provide, and if there was a lot of data, the report would take a while to produce results. With Sigma, we can publish large amounts of data quickly, plus it also has some great visualizations. In less than 6 months Sigma has changed the way the organization views data, and they just can’t seem to get enough of Sigma. In addition to easy of use, and large amounts of data that it can display, the “World Class” support from Sigma make it a BI tool like no other.

What do you dislike about the product?

I wish we had started using Sigma earlier

What problems is the product solving and how is that benefiting you?

Sigma, has allowed us to share transactional data for our finance and audit teams. Not only have we be able to expose over a million lines of data, but it is done in a matter of seconds.

What do you like best about the product?

Home Dashboard View and Navigation, it was introduced to our team only recently and have become a daily usage tool.

What do you dislike about the product?

Sometimes the loading of the created Activity is delayed.

What problems is the product solving and how is that benefiting you?

It has allowed us to create multiple Dashboards on a single platform.

What do you like best about the product?

It makes it easy for me to keep track of my performance stats.
It has different set of parameters which I can keep a track of.

What do you dislike about the product?

It should have a filter for looking up individual data for each individual.

What problems is the product solving and how is that benefiting you?

Saves me the hassle of keeping individual tabs for all cases handeled by the team and which need to be worked on.

What do you like best about the product?

Sigma is very easy to use as it gives short and crisp answers. It is easy to understand our scores and our team-mates scores. We could also implement the chages required after checking our scores which will eventually improve our quality of customer support. There are numerous features in Sigma, some of which includes Csat scores, team performance, case breakdowns, customer support, information on order integration etc.

What do you dislike about the product?

The time taken to load some files is a bit on the higher side. When we enter a value in the filter setion, sigma starts working on it and if we try to put different values it takes some time to load the values.

What problems is the product solving and how is that benefiting you?

It shows me where I stand amongst the fellow team members and helps me understand my mistakes which also helps me improve my customer support.

What do you like best about the product?

The best feature is that we can create different dashboards according to our needs and when integrated with Salesforce, we get the exact numbers. Sigma is easy to use and we use it daily since we are from customer support team

What do you dislike about the product?

Reporting sometimes is inaccurate. The survey count & chat count does not match with what Salesforce has

What problems is the product solving and how is that benefiting you?

No need to create Excel dashboards manually to track the productivity of the team. Just integrate sigma with salesforce and it ll do all the work for us

What do you like best about the product?

Sigma is very easy to use & helps to standardize the performance of each & every employee.

We use sigme frequently.

Sigma is a life saver when managing the metrics & figuring out who needs what.

What do you dislike about the product?

There is nothing to dislike actually, the customer support is promt too.

What problems is the product solving and how is that benefiting you?

Sigma is solving the problem we faced earlier when we need a standard process for montiroing the performance of the employees.

What do you like best about the product?

It gives me a overall performance report for the entire team where i can compare indivuals performance as well as overall team performance. It allows me to take decisions accordingly to work on paramaters where individuals are lacking.

What do you dislike about the product?

Sometimes it takes time to load the data which can be improvised.

What problems is the product solving and how is that benefiting you?

It has all information at one place elimanating the hassle of comparing different platforms to compare the indivuals performances. It give all errors at one place thus saving time and efforts.

What do you like best about the product?

Ease of use. Accessiblity of options. Easy of navigation

What do you dislike about the product?

Nothing as such. Everything is good as of now and nothing else is needed but more the better

What problems is the product solving and how is that benefiting you?

It is helping in collate data which would take hours to compile. It can be easily accessed and there is no need of anything extra to do

What do you like best about the product?

Sigma was one of the first BI platforms to utilize a spreadsheet and formula approach, which does make it more accessible for non-technical users. There are plenty of other tools in the space now offering similar functionality (Hex and Omni to name a few) and said tools have.

What do you dislike about the product?

- Poor data governance: if you opt to write SQL code instead of building everything with Sigma's built in functions, the data lineage that Sigma provides breaks down completely. If your data team is making changes to a data model, you lack the visibility to identify all of the locations where this model is used if said model is used in any workbook SQL query. We have had to disable custom SQL within our instance due to all of these SIGNIFICANT limitations.
- Difficult to Troubleshoot/Maintain Dashboards: if a column or data model is broken, Sigma will replace that column with a hardcoded error, which makes it nearly impossible to resolve. Moreover, there is no unified view to surface errors in Workbooks-- you have to search through every single workbook page and look for red X's on each table/chart to identify what's wrong. Instead of being able to proactively resolve errors, you'll constantly have business stakeholders raising these issues since the tool doesn't surface these to your data team members in any meaningful way.
- Poor DBT integration: DBT integration is almost non-existent, outside of surfacing column descriptions in a few select areas of the UI. These columns descriptions will not persist, however, if you use Sigma's dataset or data model functionality. There is no semantic layer integration.
- Lack of Simple Polish: Grouping columns of a dataset into logical sections is not available, so you're constantly sifting through a large list of columns to find what you need. Sigma metrics are incredibly basic, cannot be reordered/organized, and don't work with their new data model functionality. Schema refreshes are not performed at any set cadence and there is no ability to schedule a daily schema refresh, leading to data modeling displaying stale views of the data without manually refreshing each one individually.
- Limited API: The API has no functionality to manage Sigma metrics, datasets, or data models. It also lacks the ability to trigger a refresh of a workbook, which would allow our team to build out some functionality to address the lack of data governance within the product.

Sigma seems more concerned with flashy marketing and sponsorships and launching half-baked AI functionality than they are in making meaningful improvements to their product.

What problems is the product solving and how is that benefiting you?

Sigma was adopted by our organization to drive alignement on key business metrics and reporting throughout the organization. It has been effective at helping our organization become more data-driven, but the difficulties our team has faced with scaling our use of the tool and the lack of data governance functionality is extremely disappointing.