Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management.

External reviews
External reviews are not included in the AWS star rating for the product.
Nice cloud security solution
Competitive infra
Elasticity of the cloud
Secure web gateway
Require minimal security exceptions
Reliable in terms of new security patches
Lesser help articles in comparison to their competitors like Zscaler
Regular outages
Competitive infra- Giving tough competition to Zscaler
Elasticity of the cloud- Multiple options to choose to send your internet traffic irrespective of your location
Secure web gateway- Their SWG infra is quite good and robust. Helps pushing and implementing policies 99.99%
Require minimal security exceptions- very less ssl and security exceptions are required for the traffic
Reliable in terms of new security patches- detects and blocks threats effectively
The DLP Software - Netskope
2. Wide range of pre-defined rules, covering vast number of use cases for detections.
3. Detection capability is of the tool is very good.
4. Less number of False Positive for DLP Detections.
1. Netskope client and UI sync often fails
2.Often fails to Re-categorised websites repo, making legit sites unaccessible.
3. Netskope client often impact the internet speed on end user machines, even sometimes killing the inmternet completely.
4. Support lacks technical competency, often suggest a re-installation as a solution for every issue.
An user-friendly solution that has diverse portfolio like behavior analytics and content filtering
What is our primary use case?
What needs improvement?
Netskope needs to improve its stability.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the scalability of the solution?
Netskope is a scalable product. My company's 30 percent of the workforce is using the product.
How are customer service and support?
The tool's technical support is good. They have premium support options and will reach back very quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company used Netskope because it is user-friendly and has seamless deployment. It has its own cloud and is not reliant on other private cloud providers like AWS.
How was the initial setup?
A new user will encounter moderate difficulty while deploying the solution. Deployment is easy for a person with a networking background.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is not too cheap or expensive. However, it can be costly for a small business.
What other advice do I have?
I rate Netskope an eight out of ten.
Which deployment model are you using for this solution?
Netskope : The SASE Leader
Helps to protect against potential threats, but the support needs enhancement
What is most valuable?
Netskope is a one-platform security product that provides security functions. It is the most advantageous product in the Japanese market.
What needs improvement?
Technical support and the user interface could be improved.
For how long have I used the solution?
I have been using Netskope for two or three years.
What do I think about the stability of the solution?
The product is stable.
How are customer service and support?
The response time of customer support could be better.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup varies depending on the customer's needs.
What other advice do I have?
I recommend the solution to bigger companies. Overall, I rate the solution a seven or eight out of ten.
Effective for managing shadow IT and provides continuous data protection for users connected to the internet
What is our primary use case?
Our one use case involved shadow IT. We had numerous cloud applications being used by the business without the IT team's awareness. A lot of data was being exchanged with these cloud applications.
Another use case centered around our corporate applications, specifically Google Workspace. We integrated Google Workspace with Netskope to protect our cloud usage and data, including email IDs and Google Drive storage.
These are the use cases we applied the tools to.
How has it helped my organization?
The benefits revolved around effectively addressing the use cases using Netskope. Regardless of user location, as long as they were connected to the internet, their data remained protected at all times. These were the major benefits we obtained.
What is most valuable?
The most valuable features were related to discovery, data protection, and ensuring compliance with regulations.
For how long have I used the solution?
In my previous organization, we heavily used Netskope. We employed Netskope for all our cloud applications and for managing shadow IT. So, for any applications we had in the cloud, we used Netskope to retrieve details about shadow IT. On top of it, we employed it to safeguard the data on those cloud applications.
I used Netskope five months ago. I changed organizations around five months ago. But prior to that, I was using Netskope. I have used it for approximately four years. I worked with the latest version.
What do I think about the stability of the solution?
It is a stable solution. From a solution perspective, I didn't face any challenges. However, there were operational matters that we managed on a day-to-day basis.
What do I think about the scalability of the solution?
It is a scalable solution.
Approximately around 30,000 end users are using this solution.
How are customer service and support?
We've encountered numerous cases. Whenever we came across functional or technical issues, we raised questions with the technical support team.
I would describe customer service and support as decent. Our technical account manager always got involved when we raised concerns, ensuring proper escalation so we got a timely resolution.
How was the initial setup?
The first setup process was pretty simple. You just have to integrate the solution with cloud workspaces and applications and it is easily accomplished.
What about the implementation team?
The deployment was a collaborative effort. We engaged both the vendor and third-party assistance. Our in-house team used relevant intelligence to ensure successful deployment.
Two major teams were primarily involved: the InfoSec team and the IT team. The InfoSec team covered the solution and helped the IT team with configuring best practices. Additionally, we had a partner team that implemented the solution for us.
For deployment, we followed a straightforward approach. First, we identified our known applications and domains and then planned how to integrate our account users with Netskope. Next, we used the discovery module to identify shadow IT instances. Finally, we configured policies, initially placing them in monitoring mode. Once the tools matured, we transitioned those policies from monitoring to protective mode.
The maintenance was easy.
What's my experience with pricing, setup cost, and licensing?
Pricing depends on customer relationships, negotiations, and partner involvement. Each product owner has their own licensing terms, which all play into the overall cost because they involve a partner. Overall, it depends on the negotiation skills.
Netskope's pricing is reasonable compared to Microsoft. Microsoft tends to sell individual licenses as bundles. For instance, if you're using licenses like E3 versus E5, E3 offers limited functionality, while E5 provides a bundle. Microsoft's pricing is somewhat higher, considering Netskope's capabilities as well.
Which other solutions did I evaluate?
I have experience with a few other solutions, like Symantec and Microsoft, but my involvement with those was limited. Netskope was the major focus.
If you're heavily invested in Microsoft, Microsoft KSP might be the way to go. Otherwise, you might consider Netskope. So, it is dependent on the infrastructure.
What other advice do I have?
I'd suggest that any company not heavily dependent on Microsoft could consider starting with Netskope. Cloud journey also matters; if you're deeply involved in the cloud, Netskope is a good solution to safeguard your cloud data.
Overall, I would rate the solution an eight out of ten. I deduced two points: one for their feature modification and one for the feature maturity of the solution.
Which deployment model are you using for this solution?
Scalable platform with an easy deployment process
What is our primary use case?
We use the product for cloud application access.
What needs improvement?
The product's integration with VMware Workspace ONE could be improved. Additionally, they could add endpoint security features similar to Trend Micro.
For how long have I used the solution?
We have been using the platform for 18 months.
What do I think about the stability of the solution?
I rate the platform's stability an eight out of ten.
What do I think about the scalability of the solution?
It is a very scalable tool.
How are customer service and support?
The technical support team takes too long to reply for different time zones. We have to give them all the information from the beginning per their protocol every time.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is a SaaS-based solution and is deployed on the cloud. It is very fast to deploy. We took three months to complete as we had to make many changes to the previous version. I rate the process a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The product's price is average. We are receiving a competitive offer from Trend Micro Apex One. So, we are evaluating it.
Which other solutions did I evaluate?
We are evaluating Trend Micro Apex One.
What other advice do I have?
I advise others to make an inventory of all the cloud apps. They should ensure all the shadow IT instances are included in their policies.
I rate the platform an eight out of ten.
Netskope over normal VPN
Moreover, Netskope's real-time visibility and control features are invaluable in tracking cloud usage across various devices, locations, and users. This level of insight not only aids in monitoring users but also helps with cloud billing, providing businesses with a comprehensive understanding of their cloud expenses.
Netskope Review
NPA user interface can be more simplified.
Backend changes should be notified.
It overcomes the drawbacks of VPN.
It only allows the genuine user to access the application.