AWS Marketplace: Genesys Reviews

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Genesys

Genesys

Reviews from AWS customer

4 AWS reviews

5 star

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7 reviews

from and

External reviews are not included in the AWS star rating for the product.

Retail

A powerful workforce management tool

October 24, 2023
Review provided by G2

What do you like best about the product?

I really love the API platform and the handy user interface.

What do you dislike about the product?

The lack of functionnality in comparison with other solutions.

What problems is the product solving and how is that benefiting you?

We need to train our agents with a knowledge database to correctly respond to our customers.

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