The tool offers us visibility into network traffic.
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Helps us with network traffic visibility
What is our primary use case?
How has it helped my organization?
The tool gives us alerts whenever an admin is trying to connect.
What is most valuable?
I am impressed with the product's ability to give insights into network traffic.
What needs improvement?
I would like to see a feature where the tool ingests information from an anti-malware product that is present at the endpoint.
For how long have I used the solution?
I am using the product since September.
What do I think about the stability of the solution?
The solution is stable.
How was the initial setup?
The tool's deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is costly.
What other advice do I have?
I would rate the tool a nine out of ten. You need to use the tool on a trial basis so that you can get comfortable with it.
Which deployment model are you using for this solution?
On-premises
A stable and reliable cyber-security solution for network and email monitoring
What is our primary use case?
The solution is a security cover for our on-premises solution to improve our security rating. Also, we want to protect our emails.
How has it helped my organization?
It has helped the organization to detect any malware affecting the machines. For example, if any phishing email creates a factory view bug or some of the workstations have some weird activities, or if someone downloaded malware from the internet, then Darktrace sends us a warning notification to look into the details so that our machine does not get involved with the malware. This function has helped our organization.
What is most valuable?
The network monitoring and the email monitoring features are very valuable for us.
What needs improvement?
The main portal needs improvement as it is difficult to use. But it's straightforward to follow compared to other VPN portals, for example, Azure. You don't have to bug the customer support team quite often.
They can add the EDR and follow-up options in the next release. For instance, if something happens, we get a notification. If a follow-up option is available, we can create a case and then understand how to record the evidence.
For how long have I used the solution?
I have been using Darktrace for one year.
What do I think about the stability of the solution?
It is a stable solution. I rate it nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it a nine out of ten. Presently, 150 users are using the solution, and we wish to increase the number of users in the future.
How are customer service and support?
The technical support team is slow, but not that bad. I rate it eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I do not know much about it, as an engineer from Darktrace did the setup for us.
What about the implementation team?
The engineer from Darktrace set it up about two years ago.
What was our ROI?
There has been a return on investment using the product.
What's my experience with pricing, setup cost, and licensing?
We pay 8,000 a year. The pricing is reasonable.
What other advice do I have?
If any company has enough budget to put another layer between the internet and the on-prem device, they should consider Darktrace.
I rate the product a nine and a half out of ten.
Product works very well and is a top product in the cyber security world
What do you like best about the product?
It's able to find cyber-related items and narrow them down for me.
What do you dislike about the product?
Its a little high on the pricing side of things. But the product is solid.
What problems is the product solving and how is that benefiting you?
Its taking the time to review hours and hours of logs and bring to my attention the items i need to be looking into.
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