We were using CloudEndure Disaster Recovery as a backup for websites when we had a double ISP outage.
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Has a complex setup and takes about a day to get the network configured properly for a network failover test
What is our primary use case?
What is most valuable?
CloudEndure Disaster Recovery is a fairly stable solution.
What needs improvement?
The solution never reduced our system's downtime. It would take us about a day to get the network configured properly for even doing a network failover test. The solution's orchestration capabilities did not simplify our disaster recovery process.
The solution's network setup and a lot of the control tower setup could be improved. The solution should provide more ease of use for the creation of cloud appliances for firewalls.
For how long have I used the solution?
I have been using CloudEndure Disaster Recovery for three years.
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a five or six out of ten for scalability.
How was the initial setup?
The solution's initial setup was fairly complex, and the company that did the initial setup for us messed up a couple of times.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a one or two out of ten.
What about the implementation team?
The solution was deployed by three people from my team and two engineers from the company.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What other advice do I have?
The solution's replication was fine. We faced issues when we actually tried to utilize it. Every time we made a big change to any of the on-premise servers that were being replicated, we'd always have to change our replication engines, sizing, and the disc it's written on. Otherwise, it would end up taking around 30 days for a small monthly Windows update to replicate.
I would not recommend CloudEndure Disaster Recovery to other users because of all the issues we had with the wrong sizing and the fact that there are better solutions in the market.
Overall, I rate the solution a two out of ten.
Issue with Customer Service
Very poor customer service.
Unable to help with the issue even after repeated reminders. I have had a machine being backup and when I tried to restore, the restoration failed.
I waited for two days for anyone to respond.
The backup of the machine continued for 60 days. When I tried to restore I could not restore. On a different note, I was able to restore using Acronis Cloud without any issues.
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