3CX Phone System
3CXExternal reviews
493 reviews
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My experience with 3CX
What do you like best about the product?
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users
What do you dislike about the product?
Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
What problems is the product solving and how is that benefiting you?
Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin
ChatGPT dijo: Very useful for business connectivity without the need for softphone devices.
What do you like best about the product?
Easy to use, lightweight, highly compatible, very practical in its configuration, fully compatible with various telephone system providers. Extremely accessible for mass training of staff.
What do you dislike about the product?
The design is perhaps a bit outdated for current times, as it feels like the software has been frozen in time in terms of its visual appearance, which gives the impression of being an obsolete system.
What problems is the product solving and how is that benefiting you?
This program has supported effective communication among employees during remote work, allowing them to stay connected through their extensions even from home. It also adds agility when moving around within the company and contributes to optimizing the workspace by eliminating the need for old IP phones.
If you need a basic servise go with 3CX
What do you like best about the product?
It's very simple and easy to use, there's only the basic elements to use ands that's good
What do you dislike about the product?
The interface looks like a old celphone, they can improve that to something more minimalitic
What problems is the product solving and how is that benefiting you?
It's free and easy to use
Seamless Communication Made Easy with 3CX
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
3CX is the most affordable and easy to use phone system
What do you like best about the product?
The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers.
What do you dislike about the product?
It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist.
What problems is the product solving and how is that benefiting you?
I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app.
Excellent VoIP System for Our Business Needs
What do you like best about the product?
3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution.
What do you dislike about the product?
There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting.
What problems is the product solving and how is that benefiting you?
3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems.
Adaptable, Configurable, Dependable
What do you like best about the product?
3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
What do you dislike about the product?
3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues.
What problems is the product solving and how is that benefiting you?
3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users.
Excelente.
What do you like best about the product?
What I like the most, and users also praise, is its dashboard, which makes it easy to visualize the current scenario—whether we're having a bad day with many more abandoned calls than answered ones—and also something very useful: seeing the number of ongoing calls and calls waiting to be answered by agents.
What do you dislike about the product?
Honestly, I don't have anything specific to say that I dislike, but if I had to mention something, it would be about certain reports. After the 3CX version was changed (it had a general update), many useful reports are no longer available, and I'm not sure if they'll return in the future.
What problems is the product solving and how is that benefiting you?
Actually, I've never needed to contact 3CX support directly.
Does everything we need and more.
What do you like best about the product?
After evaluating many options 3CX proved to offer most bang for the buck.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
What do you dislike about the product?
None so far, it works really well and was very easy to set up and maintain.
What problems is the product solving and how is that benefiting you?
It provides a great phone system. Call quality and a rich feature set.
Does what it needs and some more
What do you like best about the product?
All the features that others add licenses for, easy to budget for and just does what it needs to
What do you dislike about the product?
Sometimes options aren't where you would expect them to be, but with use they are all findable.
What problems is the product solving and how is that benefiting you?
Simplifying phone services, not only for the user but also the administrators. Users have more options without added cost and the admin team can make changes more easily, quicker, allowing them to spend the saved time on other challenges.
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