3CX Phone System
3CXExternal reviews
500 reviews
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Boost Productivity and Customer Service Effortlessly with this PBX System: 3CX
What do you like best about the product?
I use 3CX across all the three current organizations that I work for. With 3CX, it is easy to manage customer inquiries to boost customer service which ensure customer retention in long-run. The mobile applications enables us (teams) to stay connected remotely in one workspace to boost productivity.
What do you dislike about the product?
Ever since Feb 2023 when I implemented 3CX, there has never been any daunting feature to customize nor a bug on any platform mainly iOS app which I often use.
What problems is the product solving and how is that benefiting you?
Centralizing business communications in one place is the leading benefit that I experience with 3CX.
Enhancing remote work is another great aspect of using 3CX that help improve performance across all business units.
Enhancing remote work is another great aspect of using 3CX that help improve performance across all business units.
3CX is easy to setup and very user friendly
What do you like best about the product?
As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well.
What do you dislike about the product?
I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
3CX has certainly helped our business reduce call costs. By taking advantage of its unique features, we are able to use the internet for our daily calls. When it comes to making international calls, there are numerous supported third-party providers that offer affordable overseas calling plans, which can be easily integrated into 3CX.
“Great tool for managing client calls and CRM integration”
What do you like best about the product?
Its easy to use just one click you can dial and connect with the customer and you can find history of call logs.
What do you dislike about the product?
Sometimes some voice issues wil be there.
What problems is the product solving and how is that benefiting you?
3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency.
Flexible and Powerful Communication with 3CX
What do you like best about the product?
3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier.
What do you dislike about the product?
Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable.
What problems is the product solving and how is that benefiting you?
3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration.
3CX is a great VOIP System
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
My experience with 3CX
What do you like best about the product?
3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users
What do you dislike about the product?
Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging
What problems is the product solving and how is that benefiting you?
Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin
If you need a basic servise go with 3CX
What do you like best about the product?
It's very simple and easy to use, there's only the basic elements to use ands that's good
What do you dislike about the product?
The interface looks like a old celphone, they can improve that to something more minimalitic
What problems is the product solving and how is that benefiting you?
It's free and easy to use
Seamless Communication Made Easy with 3CX
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
3CX is the most affordable and easy to use phone system
What do you like best about the product?
The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers.
What do you dislike about the product?
It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist.
What problems is the product solving and how is that benefiting you?
I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app.
Excellent VoIP System for Our Business Needs
What do you like best about the product?
3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution.
What do you dislike about the product?
There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting.
What problems is the product solving and how is that benefiting you?
3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems.
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