3CX Phone System
3CXExternal reviews
500 reviews
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External reviews are not included in the AWS star rating for the product.
Practical and Complete, But Bugs in the App for Windows
What do you like best about the product?
easy to manage and use. practical and simple, yet at the same time complete.
What do you dislike about the product?
app bugs for Windows. Sometimes it is necessary to restart it frequently.
What problems is the product solving and how is that benefiting you?
it facilitates both internal and external communication in my organization. the ease of contacting a supplier or internal user is surprising. for configuration, it is even simpler. it can be done in a few minutes.
Affordable, Flexible VoIP Solution Perfect for Small Businesses
What do you like best about the product?
3CX is a software-based VoIP phone system that stands out for its affordability, flexibility in deployment, and user-friendly interface. Whether hosted on-premises, in your own cloud, or by 3CX itself, it caters well to small businesses looking for a customizable communication solution without the high costs of traditional systems.
What do you dislike about the product?
Some users report unreliable push notifications and call delivery on mobile devices, depending on OS and hardware.
What problems is the product solving and how is that benefiting you?
3CX addresses communication challenges by providing a dependable and affordable service, along with a comprehensive suite of communication tools such as voice calls, video conferencing, and team chat. It has helped my company operate more efficiently and increased our productivity by making use of the dynamic tools available.
3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution
What do you like best about the product?
3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems
What do you dislike about the product?
Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems.
What problems is the product solving and how is that benefiting you?
3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations.
3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement
What do you like best about the product?
As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling.
What do you dislike about the product?
The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better.
What problems is the product solving and how is that benefiting you?
3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently.
Reliable Solid Expandable
What do you like best about the product?
On the move use.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
What do you dislike about the product?
nothing I think it is the perfect phone system.
What problems is the product solving and how is that benefiting you?
Just reduced the cost from having 3 full PBX in 3 different Offices to having just one installed on a server in the serverack in the office and everyone can take their phone home with them and work from anywhere.
3CX Review
What do you like best about the product?
The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.
What do you dislike about the product?
That you have to have different extentions for different ques.
What problems is the product solving and how is that benefiting you?
The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.
3CX : A Centre Solution
What do you like best about the product?
First, I liked about 3CX is its user friendly interface. We can easily use its management console. It also have amazing features like call recording, web conferencing, video chats and also integrate with other platforms like facebook etc for chat. In today's world, It is important to provide wide network of partners and various channels and 3CX is one of them . Also easy to install on cloud like private or public. The main important thing is data confidential in which our data is secure and confidential means no data uploads to third parties. Overall, 3CX is easy to control, manage and use with amazing facilities.
What do you dislike about the product?
No doubt, 3CX provides best features to us but sometimes it has compatibility issues. Earlier, I use my old device in which I have some minor SIP device connecting issue. But later, 3CX's support helped me for resolving this type of issue. So , Users need to ensure their current hardware is compatible to avoid additional setup complexity. And according to my observation, 3CX mobile app have inconsistent quality of call and delay in notifications. They also provide limitations in their free version so need to upgrade for high business. I hope, they will fix in their new updates in future.
What problems is the product solving and how is that benefiting you?
Better customer insights and increased efficiency with cost saving are benefiting us. They provide regular updates, maintenance and ensuring secured communication with encrypted messaging facility. Each software has dream to keep going number one in eye of their customers by providing best customer service and in same way ,3CX enhanced customer service by efficiency support and integrate with CRM system that allows for real time customer information access.
Grass roots product that works
What do you like best about the product?
Reporting features were highly customizable
What do you dislike about the product?
Supply Chain attack that caused us to abandon the product
What problems is the product solving and how is that benefiting you?
Reporting was 2nd to none
Great for the price but lacks important features for bigger buisnesses.
What do you like best about the product?
The price is 2nd to none for sure and it does work well on call quality.
What do you dislike about the product?
Misses alot of key features especially for call centers and reporting is very bland
What problems is the product solving and how is that benefiting you?
It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves.
Our Overall experience is rather possitive
What do you like best about the product?
Friendly web interface.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
What do you dislike about the product?
Playback my sound files live through web interface
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
What problems is the product solving and how is that benefiting you?
Remote Calling using reliable 3CX Application for both Android and iPhone.
Coplex configurations with least possible clicks
Coplex configurations with least possible clicks
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