3CX Phone System
3CXExternal reviews
504 reviews
from
External reviews are not included in the AWS star rating for the product.
Effortless Management and Seamless Team Communication
What do you like best about the product?
What I appreciate most about 3CX is its ease of management and configuration. The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team.
What do you dislike about the product?
The mobile app occasionally disconnects or fails to receive calls when transitioning between Wi-Fi and mobile data. There are also times when notifications arrive later than expected.
What problems is the product solving and how is that benefiting you?
3CX has made managing our phone system much easier. We no longer depend on physical desk phones or complicated hardware installations. With everything operating in the cloud, it’s straightforward to set up users, monitor call logs, and support remote staff without incurring additional expenses.
Effortless Call Management with Seamless Performance
What do you like best about the product?
one of the best features is that it open up automatically- can't miss a call at all- works very smoothly compared to other tools
What do you dislike about the product?
The set up is a little bit tricky unless you are tech savvy- but once you get it up running its ease of use top notch.
What problems is the product solving and how is that benefiting you?
It helps centralize all our communication (calls, texts) into one system- is easy to keep track of customer interactions, log calls automatically, has own mailbox to leave voicemails after hours.
3CX Review
What do you like best about the product?
The platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones and easy set up.
What do you dislike about the product?
The call quality is not consistently high, and I find that the reporting features could benefit from greater customization.
What problems is the product solving and how is that benefiting you?
I use this for receiving and making calls, and I need it to provide accurate data reports. It is important for me to be able to connect different departments easily. Additionally, I value the survey feature, which helps measure customer satisfaction.
Practical and Complete, But Bugs in the App for Windows
What do you like best about the product?
easy to manage and use. practical and simple, yet at the same time complete.
What do you dislike about the product?
app bugs for Windows. Sometimes it is necessary to restart it frequently.
What problems is the product solving and how is that benefiting you?
it facilitates both internal and external communication in my organization. the ease of contacting a supplier or internal user is surprising. for configuration, it is even simpler. it can be done in a few minutes.
Affordable, Flexible VoIP Solution Perfect for Small Businesses
What do you like best about the product?
3CX is a software-based VoIP phone system that stands out for its affordability, flexibility in deployment, and user-friendly interface. Whether hosted on-premises, in your own cloud, or by 3CX itself, it caters well to small businesses looking for a customizable communication solution without the high costs of traditional systems.
What do you dislike about the product?
Some users report unreliable push notifications and call delivery on mobile devices, depending on OS and hardware.
What problems is the product solving and how is that benefiting you?
3CX addresses communication challenges by providing a dependable and affordable service, along with a comprehensive suite of communication tools such as voice calls, video conferencing, and team chat. It has helped my company operate more efficiently and increased our productivity by making use of the dynamic tools available.
3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution
What do you like best about the product?
3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems
What do you dislike about the product?
Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems.
What problems is the product solving and how is that benefiting you?
3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations.
3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement
What do you like best about the product?
As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling.
What do you dislike about the product?
The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better.
What problems is the product solving and how is that benefiting you?
3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently.
Reliable Solid Expandable
What do you like best about the product?
On the move use.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
What do you dislike about the product?
nothing I think it is the perfect phone system.
What problems is the product solving and how is that benefiting you?
Just reduced the cost from having 3 full PBX in 3 different Offices to having just one installed on a server in the serverack in the office and everyone can take their phone home with them and work from anywhere.
Good app and reporting options
What do you like best about the product?
Rare downtime and notifications whenever there is any flag I need to view.
What do you dislike about the product?
Reporting can be more customized to have an easier view.
What problems is the product solving and how is that benefiting you?
Calls inbound and outbound, with clear reporting.
3CX Review
What do you like best about the product?
The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.
What do you dislike about the product?
That you have to have different extentions for different ques.
What problems is the product solving and how is that benefiting you?
The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.
showing 1 - 10