3CX Phone System
3CXExternal reviews
504 reviews
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3cx telephony mobility solution
What do you like best about the product?
The best thing is the possibility of having multiple devices and the ease for users to manage their needs in the configuration of the telephone system.
What do you dislike about the product?
Possibility of integration with AD, more integration possibilities would be good.
What problems is the product solving and how is that benefiting you?
Possibility of having telephony for teleworking
Recommendations to others considering the product:
It is an agile, functional system that allows for a very good telephony experience.
nice and light PBX. feature-rich, and cheap
What do you like best about the product?
Easy to deploy and use, very flexible and configurable. very affordable with annual (subscription), as well as full (one-time) payment models. another important aspect is that the software license is charged based on the number of Simultaneous calls, so the number of extensions is unlimited.
What do you dislike about the product?
the call center reporting features don't cover all of what we need. but what is available is still good considering the price. it is lacking in some other features. and compatibility with IP phones can be improved.
What problems is the product solving and how is that benefiting you?
the need for a PBX that supports SIP trunks, outgoing calls and a small call center. it supports many IP phones but not the ones we have in our company, we might need to replace them with compatible models after testing for some time.
Recommendations to others considering the product:
if you're looking for simple, affordable, and feature-complete system for a SMB, don't hesitate in trying 3CX. if you have a large organization with hundreds of employees, and you need all the features of a complex PBX, look for something else. you can always try the free version for some time, then make your decision.
Sysadmin
What do you like best about the product?
3cx grants us the possibility to work remotelly from any location. The use of mobile app and webrtc are good functions.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
What do you dislike about the product?
The support, but finally you can find answers in 3cx forums.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
What problems is the product solving and how is that benefiting you?
Remote work and videoconference to make webinars.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
Recommendations to others considering the product:
If you have a legacy phone system updating to 3cx will help you making more easier the managment of your phone infrastructure.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
Very easy to use tool. the GUI is amazing, quick to find and lear how to use.
What do you like best about the product?
The GUI!
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
A multi-platform communications system and oftem integrated on the bigger Cloud companies available.
What do you dislike about the product?
Too many versions correcting bugs, I think that the code should be more carefully looked, to avoid so many versions
What problems is the product solving and how is that benefiting you?
Cheap calls, integrating multi-plataform voice systems, like Alcatel and Cisco
Recommendations to others considering the product:
Check AWS Lightsail and Linux versions
It revolutionized our PBX
What do you like best about the product?
the multiple solutions for routing calls
What do you dislike about the product?
nothing, it really has everything a company needs
What problems is the product solving and how is that benefiting you?
The speed of setting up a VOIP phone
The speed and simplicity in configuring trunks.
Compatibility with many brands of voip teleophone
The speed and simplicity in configuring trunks.
Compatibility with many brands of voip teleophone
Recommendations to others considering the product:
If you need to switch to a new pbx, and switch from old generation phones to voip phones, this is the best solution for completeness of features, ease of use and reliability and robustness of the platform.
Alpac Experience with 3CX
What do you like best about the product?
Reliability, Management, Setup.
Everything is intuitive and efficient. Perfect for Smart Working
Everything is intuitive and efficient. Perfect for Smart Working
What do you dislike about the product?
with mobile phone, when you're on call with 3CX, the other calls to your mobile number don't be blocked. This is confusing.
What problems is the product solving and how is that benefiting you?
communications between office employee and sales agents. The Agents can call directly inside the Company withou passing by the Post Operator.
Excellent Product
What do you like best about the product?
The ease of using 3cx is fantastic compare to other pbx i've used in the past. The ease of deploying 3cx , especially when you have to create a new account is quite easy and you wont be dependent on a 3rd party
What do you dislike about the product?
Perhaps the lack of an accompanying handset is a letdown, but then again it can also be seen as an advantage. 3cx however gives an option of using other telephone boxes. We use Polycom and in recent times we have used Yealink and we haven't had any issue with either.
What problems is the product solving and how is that benefiting you?
The ease of deploying a telephone system to multiple sites is quite easy and cost-effective. Our users easily setup a meeting and conference call with 3cx .
3cx comes bundles with full audio and video conference facilities.
3cx comes bundles with full audio and video conference facilities.
Recommendations to others considering the product:
The cost of 3cx is quite attractive. You are getting much more than what you paid for. With 3cx you have a variety of telephone handset you can use. Also, the mobile app stole the show for us. Our users can carry their telephone extension with them. This was quite useful during the covid 19 lockdowns.
I found the PBX stable and easy to use and in a few minutes of installation.
What do you like best about the product?
Easy Management, Installation and friendly GUI
What do you dislike about the product?
Cannot search DID, have to check each page until find the number I need.
What problems is the product solving and how is that benefiting you?
Have information in real time using dashboard information and getting reports of almost everything about the Q
Recommendations to others considering the product:
3CX rose to the challenge and the result is an easy-to-use, well-developed, complete application, which is a breath of fresh air compared with the Asterisk applications the industry is familiar with
stable and advanced phene system
What do you like best about the product?
interconnection between 3cx virtual machine. The way to calculate the licence cost. The possibilities to connect third-party software.
What do you dislike about the product?
complexity in understanding how to update phone templates.
What problems is the product solving and how is that benefiting you?
migrate to complete voip system. Interconnect 5 different sites with more than 300 extensions. Easy to use the system for chat and video meeting among colleagues.
Recommendations to others considering the product:
Simple system to install. Easy to administer and use. Smart way to calculate licence cost.
Modern PBX for your needs
What do you like best about the product?
Friendly UI, modern tooling, useful features like mobile apps, videoconferences. All you need to run your voice communications and provide high quality service for agile businesses.
What do you dislike about the product?
Sometimes it is hard to configure the complicated settings.
What problems is the product solving and how is that benefiting you?
Headquarters communications during Covid-19 lockdowns, employees used mobile applications with no obstacles. Easy to use and likely to have.
Recommendations to others considering the product:
take into your consideration when you choose PBX for your company!
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