3CX Phone System
3CXExternal reviews
504 reviews
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All your communication needs in one platform.
What do you like best about the product?
Having the ability to seamlessly transfer calls made to office phone numbers directly to the respective mobile devices. Being able to set up web meetings easily.
What do you dislike about the product?
The initial setup process is cumbersome and confusing. The support from 3CX somewhat lacked urgency.
What problems is the product solving and how is that benefiting you?
Routing calls to employees traveling away from the office has increased our efficiency, timely responses to clients, and ensured that web meetings have the best attendance from all employees, whether in or out of the office.
Easy, and can be used to work from home
What do you like best about the product?
That it has both computer software for the desktop and an app for your phone to easy access from home. I also like that you can see everyone's status around the office, and you can tell if they are on the phone or at lunch.
What do you dislike about the product?
Putting yourself in "away" mode doesn't allow you to receive calls inside your office. You cant even leave a voicemail at someone's desk if they are on away. I don't have much else to complain about; it is a sound phone managing system.
What problems is the product solving and how is that benefiting you?
I am solving many problems.3CX gives you easy accessibility to all phones within the company. You can make both inbound and outbound calls with ease, and you have full transparency of your talk times, voicemails, etc.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Recommendations to others considering the product:
You can use it for all management, working from home, working in a large office. It allows you to see who is in a meeting, who is on the phone, who is ringing etc. I don't know how we got by without it for so long!
Great communication tool for reaching candidates/clients from anywhere
What do you like best about the product?
3CX gives me the ability to send and receive calls from both clients and candidates while in the office or on my mobile phone. I never miss a call now, which in the staffing industry is a huge plus.
What do you dislike about the product?
occasionally there may be a glitch which prevents me from being able to access the system while away from the office, but it doesn't happen so often that I wouldn't recommend the product.
What problems is the product solving and how is that benefiting you?
The biggest problem I have solved is missing calls. Many of the candidates that I am trying to reach may be at work during the day and unable to take a call. Using this system allows me to receive calls after hours, if I wish to, giving me the ability to not miss a call from a candidate. This has increased the number of hires I have been able to make by being able to do a phone screen with them at any time.
3cx voip provider review
What do you like best about the product?
*Can call both locally or Internationally
* Easy to use Interface
*No telephone line required
*Calls can be recorded
* Easy to use Interface
*No telephone line required
*Calls can be recorded
What do you dislike about the product?
* Sometimes that the calls either cut or volume disappears leading to a redial.
*Limited Voip tools at our disposal to use.
*Limited Voip tools at our disposal to use.
What problems is the product solving and how is that benefiting you?
As a business having 3cx on the laptops for calling is a lot easier to use than giving each user a corded phone, we have also saved on a lot of equipment expenses because on the 3cx app. The other nice feature is we have multiple people calling at the same time. +- 80 users.
Phone system with features for our current time
What do you like best about the product?
I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.
What do you dislike about the product?
Depending on the ISP (Internet Service Provider), they sometimes block access to some firewall ports that are needed for 3CX to operate from the browser. Sometimes if someone is calling and it shows on the home screen of the phone the call is missed even though your trying to swipe to answer the call.
What problems is the product solving and how is that benefiting you?
Being able to make, transfer, conference and receive business calls when I am on the road or even out of the country. I could do my work as if I am in office especially during this pandemic.
Recommendations to others considering the product:
For mobile users: ensure that you have a proper data or wifi connection and ensure that the app as well as the phone system has the latest updates.
Robust and scalable solution
What do you like best about the product?
The 3CX solution perfectly met our company's needs. It is a robust and scalable solution and has all the features that the business needs to communicate. I recommend.
What do you dislike about the product?
Improve your computer's Softphone, because it have a confused interface
What problems is the product solving and how is that benefiting you?
Mobility, employee integration, internal and external telephone system reports and scalability with the cloud solution.
My insights about 3CX, while away from office
What do you like best about the product?
An easy app everyone can use anywhere: home, office and in transit. Actually between local and remote support roles, I can use 3CX in my desktop, laptop, smartphone and even via browser.
What do you dislike about the product?
Connection delays that sometimes show up, primarly in poor connections.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue.
What problems is the product solving and how is that benefiting you?
3CX is helping me in home office exceptionally. In need of a dynamic and reliable tool, my employers have adopted 3CX as their default VoIP solution, even in the cellphones. For the home office modality, it's totally necessary and imperative to have such powerfull and easy-to-use tools like this one.
Recommendations to others considering the product:
An easy-to-use and powerfull tool, can improve significantly your production and communication needs, if correctly deployed. After about 3 years using the tool, I can say that I know few other tools that can rivalize and/or be best than 3CX.
I'm voip project manager in my company and I love 3cx for its versatility.
What do you like best about the product?
The simplicity for extension management and the compatibility with devices
What do you dislike about the product?
Support is erogated only if all prerequisites are respected
What problems is the product solving and how is that benefiting you?
Killing costs between headquarter and abroad offices.
Brilliant VOIP Technology
What do you like best about the product?
The convenience of the product range and the efficiency of the services to cater to my company's needs. The 3CX product works brilliantly in-office and remotely.
What do you dislike about the product?
I have not experienced any down-sides to 3CX as yet.
What problems is the product solving and how is that benefiting you?
1. The issue of high-costs of Analog has been solved. 3CX VOIP has lowered my company call costs intensively.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
2. My users can now utilize the 3CX software app to receive calls remotely and on the go, via their laptops and smart devices.
3. Video conferencing is now readily available and customized to my company's requirements.
4. Easy to use 3CX Admin Portal, to make changes on the fly and get an overall view of the company Telephony statistics.
Recommendations to others considering the product:
Great product with plenty of versatile features.
3CX is the best choice for everyone coming from asterisk/freepbx
What do you like best about the product?
We where long time asterisk and FreePBX users but in thoose 100% home working time we needed a reliable unified communication solution because the asterisk one was totaly unreliable.
After numerous test we landed on 3CX that has a great feature/price pioint and allowed us to have all the fancy features of UC and reusing all our deskphones (changing them would have been a huge investment).
After 8 months of heavy use we are very happy with the product!
After numerous test we landed on 3CX that has a great feature/price pioint and allowed us to have all the fancy features of UC and reusing all our deskphones (changing them would have been a huge investment).
After 8 months of heavy use we are very happy with the product!
What do you dislike about the product?
We didn't like that it's missing AD and SAML integration and that is making SSO impossible.
What problems is the product solving and how is that benefiting you?
We solved the problem of using mobile phones for internal calls and we had the benefit of great UC
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