3CX Phone System
3CXExternal reviews
504 reviews
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Works great until release 18 disabled this great PBX phone system
3CX is a great PBX SIP based phone system. In Canada, I use it with voip.ms and a Canada-Central hosted EC2 instance to get it to work fully for a North America toll-free number in Canada. This 3CX system was working great up until the version 18 automated upgrade in May 2022 made the host unreachable. I'm able to log into the admin console. Now, it won't connect and I'm left to figure out exactly why. This hasn't happened before. I may have to refresh all of the SIP trunk connection settings to see if that will fix everything. I'll update my review once I figure out the root cause of the failure to connect to the 3CX system. I use this for my corporate phone PBX and I'm now without a corporate phone until I get it fixed.
A easy way to connect with prospects
What do you like best about the product?
The clarity of the calls was crystal clear
What do you dislike about the product?
The UI could have been better, and also if there is an option to report issues to admin this would have been ultimate.
What problems is the product solving and how is that benefiting you?
Ability to connect with customer and speak to them with no issues
Works very well
What do you like best about the product?
very easy to use, works on browser windows or android app
What do you dislike about the product?
there is nothing to dislike about 3CX, it works very well
What problems is the product solving and how is that benefiting you?
we use it for a call assistant and voicemail, we also use text messaging and chat
3CX is best solution for medium clients for calling
What do you like best about the product?
3CX PBX is easy to deploy and manage.it also has good features required for customers
What do you dislike about the product?
We need to put more effort to add Cisco phones to 3CX PBX.
What problems is the product solving and how is that benefiting you?
It is a good solution for the client to support phone system with ease and less cost.
Recommendations to others considering the product:
It is a best product for small and medium customer to use for VoIP.
Great Business Phone System
What do you like best about the product?
3CX is an affordable solution that allows our team to utilize the phone system whether they are working in the office or remotely. The system is easy to use and has a variety of functionality that meets our communications needs.
What do you dislike about the product?
The text message portion of 3CX has been a challenge to hook up to our current system.
What problems is the product solving and how is that benefiting you?
3CX enabled us to set up a phone system for our office with extensions, a chat system, a directory for customers and colleagues, and an app for when employees are working remotely.
Enhances the working from home experience
What do you like best about the product?
When Covid began, our office had to close its doors for a while. The fact that 3CX can transfer our office phones to our cell phones was critical to our success in a remote environment. Moreover, we still have the capability to remove the direct transfer outside of work hours. That way, employees are able to communicate on company phones when needed, but turn it off at the end of the day when it isn't. It has revolutionized working from home, and I highly recommend it to anyone struggling to overcome the difficulties of virtual working.
What do you dislike about the product?
The major setback to 3CX is that all calls to the designated number appear with the same Caller ID. Without logging into the online portal, there is no way to see the caller's contact information. It feels very old-fashioned to tell clients that we don't have caller-ID, which may reflect poorly on a professional level.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
What problems is the product solving and how is that benefiting you?
The greatest obstacle that 3CX has helped our team conquer was client communication while working remotely. It's not practical to assign everyone in the office a company phone while away, but it is problematic to provide your clients with your personal cell phone number. With 3CX, we can still have safe client communication without giving everyone with a company device.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
Recommendations to others considering the product:
If you are looking for a simple solution to client communication while working remotely, I would recommend 3CX. While it may not be as technologically intuitive as some of its competitors, it is an effective solution to many of the modern day problems that come with working remotely.
3CX for flexibility, easy install, easy management and cost savings!
What do you like best about the product?
3CX is a mature product with many advances over the years, making it easy to install across many different platforms, both physical and virtual, and operating systems, including Windows, Linux, and ALL cloud platforms.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
What do you dislike about the product?
Not much to dislike, as it does what it says it will do on the box. The pricing is transparent, as are all the details about its functions.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
What problems is the product solving and how is that benefiting you?
For our company we solved several BIG problems by switching to 3CX inplace of a traditional hardware PBX system.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
Good VOIP system
What do you like best about the product?
It's much more portable and user-friendly than our previous phone system.
What do you dislike about the product?
The setup was a little complicated, primarily because of our previous phone provider.
What problems is the product solving and how is that benefiting you?
We're currently using it as our inter-office phone system. A big perk has been having the 3cx program available on computers and mobile phones via the app.
3cx Review
What do you like best about the product?
3cx Just Works. Easy to load, easy to config, easy to backup, easy to restore. It just works.
What do you dislike about the product?
Lack of SMS support
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
What problems is the product solving and how is that benefiting you?
In a call center, I replaced 150 physical phones with the softphone / headsets. SOO easy to configure, works all the time and very easy to support. Saved cost of phones, replaceing back phones and improved productivity.
Easy to use, all in one communication platform
What do you like best about the product?
Everything is self-contained within one package. Effortlessly working between desktop and mobile is so easy, so no longer tied to my desk! Integration with Office 365, so when I'm in meetings, my status is automatically changed to 'do not disturb'.
What do you dislike about the product?
Support for a wider range of browsers, such as Firefox would be useful. Also, the audio quality can vary somewhat, and can struggle using the desktop client.
What problems is the product solving and how is that benefiting you?
It's provided a cost-effective way to manage our business continuity and given us the ability to provide hybrid working to our staff while improving the customer expereince.
Recommendations to others considering the product:
A good set of basic features and provides pretty much every tool you need to enable seamless communication across a broad team.
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