3CX Phone System
3CXExternal reviews
504 reviews
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A great tool to manage your Corporate phone system
What do you like best about the product?
Innovations are happening all the time with 3CX.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
What do you dislike about the product?
Mainly the lack of support that isn't coming by default with the perpetual license.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
What problems is the product solving and how is that benefiting you?
Addressing the need of managing our own PBX over IP and the flexibility to interact with different manufacturers and remote users.
We had to address a change of old PBX system and 3CX perfectly answered the need.
We had to address a change of old PBX system and 3CX perfectly answered the need.
Recommendations to others considering the product:
Take your time to go through the entire documentation and best practices to get your environment configured the best possible way.
Use the community to browse through already reported issue and get help on the knowledge base.
Use the community to browse through already reported issue and get help on the knowledge base.
Robust and Easy to Use
What do you like best about the product?
3CX is feature rich and well rounded as a phone system.
What do you dislike about the product?
I do not like the fact that admin rights are either all or none. There needs to be a way you can select what admin rights an extension has. Admins should also be able to see other admins, although I understand the reasons why you cannot. As robust as 3CX is, it falls short where admin rights are assigned.
What problems is the product solving and how is that benefiting you?
Regardless of customer size, 3CX has a solution for any business model. 3CX integrates well with Salesforce and others like it, which makes it an easy sell to customers wanting these features.
Recommendations to others considering the product:
3CX is a well rounded phone system that offers web meetings, video conferencing, queueing and much more. If you're looking for a system that will exceed your expectations, 3CX is the platform you want to use. Combine 3CX with an experienced VoIP partner and you will not regret your decision to do so.
Really good and easy to set up. Lots of functionality.
What do you like best about the product?
Application and the web client are the easiest way to set up a system rapidly.
What do you dislike about the product?
I would like a more detailed method to program each right.
What problems is the product solving and how is that benefiting you?
Teleworker loves the system.
Recommendations to others considering the product:
Feel free to try the free version, and after you are convinced, upgrade to Pro for the recordings and other cool features.
Highly recommend 3CX
What do you like best about the product?
I love how 3CX is not only an easy to use product for the user, it's also simple to setup and constantly moving forward.
What do you dislike about the product?
Probably the least helpful aspect of 3CX currently, is the lack of SMS messaging. However this is on the roadmap and in the works.
What problems is the product solving and how is that benefiting you?
We migrated to 3CX last year, and so glad we did. A lot of the features that sounded exciting but not sure if we would use, we now use daily. Examples are video meetings, conference call in number, instant messaging, and the biggest plus has been remote workers able to use softphones.
Recommendations to others considering the product:
Do it. I researched for an entire year, knowing that I had 18 months before I needed to decommission our previous system. I ended up deciding between Asterisk and 3CX. The difference was then described to me as the difference between a project and a product. I chose the product, 3CX, and have been so happy I did.
Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Really enjoy using 3Cx
What do you like best about the product?
Web video, soft client, ease of use and admin. Voice mail transcription
What do you dislike about the product?
Some of the extension mgmt could use work
What problems is the product solving and how is that benefiting you?
Unified communication. Work from home.
It makes VOIP simple to scale
What do you like best about the product?
We evaluated all the major players in the market, and 3CX won in almost every category.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
What do you dislike about the product?
The update process needs to be tweaked to eliminate downtime - we are a 24x7x365 environment.
What problems is the product solving and how is that benefiting you?
We used Cisco Call Manager, and moves/add/changes used to be done by an outsourced company costing us $60k a year. 3CX is not handled 100% in-house by our existing team and has led to quicker turn-around on telecom tickets.
Recommendations to others considering the product:
n/a
Great product with lots of features and tons of savings
What do you like best about the product?
I love all the options and ability to expand product. WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best.
What do you dislike about the product?
3CX has met all of our needs. You will not be disappointed.
What problems is the product solving and how is that benefiting you?
We have been able to meet all of our phone needs with expanded capabilities all for a significant reduction in cost.
Recommendations to others considering the product:
You will not be disappointed with the discussion to choosing 3CX. The return on investment will be much shorter than you think and the quality will amaze you and your staff.
The best phone system i have used to date
What do you like best about the product?
Mobility, web client, ease of setup, variety of desk phones
What do you dislike about the product?
setting up conferences does not show you who has accepted
What problems is the product solving and how is that benefiting you?
more clients are working from home, 3CX makes that easy
Recommendations to others considering the product:
Great product. Trial it and see for yourself
3CX experience as an MSP hosting multiple instances for customer
What do you like best about the product?
It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation.
What do you dislike about the product?
There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went away in more recent versions. It would be really useful to have a single place to go where you could push updates to multiple instances rather than having to manage each instance separately. Having to log in 50 different places to patch/update creates a lot of extra work.
What problems is the product solving and how is that benefiting you?
As mentioned above, during the current crisis 3CX provides a lot of benefit to our customers as businesses need employees to be reachable and able to handle business calls while also staying safe in their homes.
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