3CX Phone System
3CXExternal reviews
504 reviews
from
External reviews are not included in the AWS star rating for the product.
This beats whatever phone system you're using!
What do you like best about the product?
It might just be because I've had to work with other phone systems before this, but this phone system is so much easier to use and configure it's a huge weight off my shoulders. They also update their software all the time with updates and bug fixes and have excellent technical support for those really tough problems. It's a very flexible platform and I've used nearly every feature they offer at one time or another including video conferencing.
What do you dislike about the product?
Sometimes an update will break some things even though they're trying to fix others, but what software doesn't that happen with? Still much easier to deal with than some other competing phone systems.
What problems is the product solving and how is that benefiting you?
Using a softphone allows greater flexibility for our clients in creating extensions, using virtual and physical phones as well as the app on iOS and Android. It ties into landlines for backup and a bunch of different SIP providers as well. This system has saved our clients time and money by being reliable and secure.
Recommendations to others considering the product:
Work with them to see demos and how it might be the right choice for you. Their staff are very responsive and can answer any questions you may have including offering trials and good pricing.
All around excellent PBX that allows the administrators and users be in control
What do you like best about the product?
The customization and control over call flow and features. We can utilize 3CX's flexibility to configure and install a customer's system in just about any way they want.
What do you dislike about the product?
Occasionally support can be frustrating when it comes to needing to be on the exact latest version before help comes. Obviously multiple versions behind is an issue but when it comes to being 1 update behind, that can be annoying.
What problems is the product solving and how is that benefiting you?
Moving our customers from traditional PBX's to 3CX allows us to solve the issue of allowing our customers to be mobile. This system gives the ability to telework with ease and in a variety of ways.
Recommendations to others considering the product:
Make sure to test and verify it does everything you want/need in your field. The system can do a lot but every company's needs are different.
The easiest PBX to manage!
What do you like best about the product?
The management and configuration of this PBX is very streamline and easy to navigate. Other systems can be so confusing, but their interface makes everything such a breeze.
What do you dislike about the product?
3CX is always innovating, there is not much to dislike!
What problems is the product solving and how is that benefiting you?
3CX is easy to deploy in the cloud or on-premises, which gives us so many options to overcome any situation.
Recommendations to others considering the product:
Download the trial and try it out for yourself!
Cost effective and feature rich
What do you like best about the product?
Extremely cost effective, easy to use and feature rich solution
What do you dislike about the product?
None on the solution itself, but wish 3cx sold licenses directly instead of having to go through a reseller.
What problems is the product solving and how is that benefiting you?
Was previously using an expensive hosted cisco solution and now pay a fraction of the cost for an easier to use system.
Recommendations to others considering the product:
Try 3cx in trial mode, it's extremely easy to setup and use.
3CX is Awesome
What do you like best about the product?
There are many features that I like. It can be easily configured to run either on-premise (on either Windows or ... the one I recommend ... Debian Linux). It is very flexible with lots of great call handling features, such as Digital Receptionists, Ring Groups, Call Parking, customizable hold music. It works with a lot of different hand sets, and it works with PRI circuits and SIP Circuits. Then there are awesome web tools for users and admins, soft phones ... I'm sure I'm leaving a lot of stuff out ...
What do you dislike about the product?
It's hard to delete recordings. This should be made easier.
What problems is the product solving and how is that benefiting you?
Having no problems with 3CX.
I implemented 3CX for our organization of 100 back in 2018. I showed everyone the great things they could do with the phone system, and it was like, "blah, blah, blah, geek talk, blah, blah). Then the COVID-19 stay-at-home order came down, and now everyone is so impressed that we have all these amazing remote and mobile features with our phone system.
I implemented 3CX for our organization of 100 back in 2018. I showed everyone the great things they could do with the phone system, and it was like, "blah, blah, blah, geek talk, blah, blah). Then the COVID-19 stay-at-home order came down, and now everyone is so impressed that we have all these amazing remote and mobile features with our phone system.
Recommendations to others considering the product:
Try it out and make sure it works in your particular situation. You can try it for free.
Like a fine wine 3CX only gets better with age.
What do you like best about the product?
I have been in Telecom for around 20 years. When I first found 3CX I was astonished at how simple it was for end users and administration. It was that moment that I knew I had to get involved with them and I haven't looked back since. The product is like a fine wine and only seems to be getting better with age. Every update and release amazes me with how they listen to partners and end users in an attempt to keep fresh new usable features at our finger tips.
What do you dislike about the product?
Honestly there really is nothing I dislike about 3CX. From the simplicity of use, management and design to pricing....it's amazing.
What problems is the product solving and how is that benefiting you?
With traditional PBX's from the time a client signs to cutover it can be weeks or months. During this time of work from home due to COVID-19 we are able to have customers on their new 3CX working from home in a matter or hours, not days.
Recommendations to others considering the product:
Look at the features and benefits, weight them against the competition. If that doesn't check all your boxes, look at how you can manage the system in-house to help save money.
3CX Review
What do you like best about the product?
The free iOS and Android apps are both easy to use and allow for savings on hardware
What do you dislike about the product?
Sometimes the desktop application requires a restart of my mobile device to allow me to answer via the desktop
What problems is the product solving and how is that benefiting you?
- cheaper than any standard phone line
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
Recommendations to others considering the product:
There is no reason to choose an alternative, it's one of the cheapest services available, has good support and the possibilities are endless
A comprehensive and easy to use VoIP platform.
What do you like best about the product?
3CX makes it easy to rapidly deploy PBXs. It is easy for both technical staff and users to understand and is very feature rich. Getting non-technical staff on softphones is a breeze, and configuring new phones and extensions is about as easy as it can be. Update schedules frequently enable new functionality or improve upon existing functionality which is nice as well. Overall, I am very happy with the solution.
What do you dislike about the product?
Working with the 3CX support team is challenging and usually not helpful. If you run into problems, you are usually further ahead to figure it out yourself than to engage 3CX support. Migrating from Mitel systems can also be a but of a challenge since Mitel offers some more advanced functionality that 3CX doesn't currently support. Bulk changes such as changing phone templates is also a pain, but can be automated with their API.
What problems is the product solving and how is that benefiting you?
Right now, the biggest challenge we have faced is the mass migration to work-from-home as a result of COVID-19. 3CX made this challenge significantly easier by being able to cloud host the PBX, and by providing web meeting functionality.
Recommendations to others considering the product:
3CX is an easy to use, and fast to implement cloud-hostable PBX. Out of all of the VoIP platforms I have worked with, 3CX is the easiest and most feature rich. If you aren't sure, use a 3CX trial key and go from there!
3cx helps solves business issues for our corporate clients
What do you like best about the product?
The abilty to seamlessly go from their desktops, to their mobile devices, to their home computers and maintain their business presence is key for our Law Firm clients. The ease in which we can deploy a remote phone using 3CX STUN provisioning allows us to have our distribution partners ship a phone for self easy install at the end user's home or office. The management capability using the 3CX Web Admin makes punching down wires and using cumbersome PBX management interfaces a thing of the past.
What do you dislike about the product?
Some users feel that there are too many nice features with the product and cannot utilize them all. A good problem to have!
What problems is the product solving and how is that benefiting you?
with the ability to redundantly bridge 3CX systems across wide areas over the internet and utilize low cost SIP trunks has kept costs for our clients down to fractions of what they used to pay.
Recommendations to others considering the product:
take advantage of the free licenses, then roll it out.
Excellent phone system for mid-size organization
What do you like best about the product?
The system is extremely stable and relatively easy to configure and manage. Low-cost and very flexible for our needs.
What do you dislike about the product?
Integration with Exchange server has some issues. Lots of call center features that we do not need.
What problems is the product solving and how is that benefiting you?
Integrated half a dozen PBX and small office systems into a single VoIP framework. Single configuration and common interface for users and administrators. Remote use and webconference features have come in very handy, especially under the current pandemic situation.
Recommendations to others considering the product:
Implement incrementally to allow learning curve to influence deployment. If you are using internal staff to support, make sure they receive telephony training to understand the interface to SIP trunks or POTS.
showing 371 - 380