3CX Phone System
3CXExternal reviews
504 reviews
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Powerful and Robust
What do you like best about the product?
3CX is one of the most powerful, robust phone systems I have ever had the pleasure to deploy on a wide scale enterprise environment.
What do you dislike about the product?
There is a lot of arbitrariness. For example, there can be no spaces in user passwords and the encryption passphrase for backups cannot have special characters and a max of 32 characters.
What problems is the product solving and how is that benefiting you?
We can use DAC adapters to have door control, alarm systems, etc. It's also very useful that we can use skill-based routing in our ring groups to have the next caller be connected to the representative with the least total calls for the day.
Recommendations to others considering the product:
Get phones that work natively with 3CX under "Local LAN" setting. Fanvil phones are a good consideration.
Using 3CX for 10 Years
What do you like best about the product?
- I like the usability of the system
- stability of the pbx interface and back-end
- wide OS and devices support as servers or phone client
- Constant updates and improvements almost non stop
- Security always top priority for 3cx
- stability of the pbx interface and back-end
- wide OS and devices support as servers or phone client
- Constant updates and improvements almost non stop
- Security always top priority for 3cx
What do you dislike about the product?
- What I want to see or to have SMS/MMS feature from SIP trunks support SMS , I think it will be available during 2020 accroding one of emails I received from 3cx.
What problems is the product solving and how is that benefiting you?
- I have a partnership as 3cx and already many of my clients using 3cx, some of my clients is very sensitive business in terms of depending on phone systems.
Recommendations to others considering the product:
you can use 3cx free of charge on the cloud - just try it nothing to lose to try.
Easy and Effecient
What do you like best about the product?
The setup of a 3cx system is really simple and very efficient when it comes to a managing aspect. If you are running on a Linux environment updating is the easiest I have seen. Support is also very helpful. And there is a huge community that is willing to help. The variety of phones that will work with a 3CX system is vast.
What do you dislike about the product?
Licensing, I wish they would allow all options on one license.
What problems is the product solving and how is that benefiting you?
Right now working remote is the biggest problem and having a 3CX PBX at our customers sites help with that. They can either install the applications on their workstations at home or use the mobile app on their cell phones and still conduct business.
Recommendations to others considering the product:
3CX is very easy to manage and that is the main goal when looking at any business related application.
3CX is easy to use with many great features
What do you like best about the product?
I like the CSR feature. my favorite feature I will have to say is the call back feature. We now see how many calls we lost before 3CX.
What do you dislike about the product?
Hard to say. I haven't had any issues so far.
What problems is the product solving and how is that benefiting you?
After we installed 3CX on our network, our CSR numbers have increased thanks to the call back feature.
Recommendations to others considering the product:
I recommend following the supported IP phones as it can get a bit tricky if you use an IP phone that is not supported. I suggest using Yealink. They work best with 3CX.
Customer Solutions Provider
What do you like best about the product?
Flexibility and features, security, and constant product development by 3CX
What do you dislike about the product?
There is nothing about the 3CX product that disappoints
What problems is the product solving and how is that benefiting you?
Allowing our customers to become 'location independent'.
The ability to remotely monitor and provide customer support.
The ability to remotely monitor and provide customer support.
Recommendations to others considering the product:
Strongly consider making use of a 3CX partner in your area. The software can be implemented by anyone with tech savvy, but having the knowledge and expertise of a certified partner can ensure a smooth implementation.
Great low cost Unified Communications system
What do you like best about the product?
3CX is easy to install, easy to manage and just works, In my option it is the most cost-effective mainstream IP based phone system.
What do you dislike about the product?
Nothing, it is a bit like Cuprinol. it does what it says on the tin and is constantly being updated.
What problems is the product solving and how is that benefiting you?
You are allowing users to have a complete mobile experience, work from any location with the android/iphone apps. Video/Voice conferencing is included at no extra cost.
Recommendations to others considering the product:
Go for it and contact Unleashed to help you implement
good service provider
What do you like best about the product?
flexibility and quality of product provided
What do you dislike about the product?
having to pay for it although the solutions we have implemented have been cost effective
What problems is the product solving and how is that benefiting you?
how diverse the prodcut's services are along with platform flexibility
Recommendations to others considering the product:
Cost effective solution that is straight forward to implement and simple to use and administer.
Effective as foc trial and also larger organisations looking to service at multiple sites..
Effective as foc trial and also larger organisations looking to service at multiple sites..
3CX
What do you like best about the product?
Setup was straight forward and easy to get going. Phone auto provisioning made setting up new extension a breeze. The licensed version was free for a year giving us plenty of time to have a real production setup to evaluate and tweak to our needs. We love the 3CX app for smartphones.
What do you dislike about the product?
When support was needed, it seemed to difficult to actually talk to someone. However, the support community on the 3CX website was very helpful. Upgrading from to Version 16 from 15 was clumsy.
What problems is the product solving and how is that benefiting you?
We needed a better way to communicate with classrooms. Teachers needed a way to have a private conversation with the school office or parents. The phone bill using old analog lines was too high.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
Recommendations to others considering the product:
Take the plunge! It has been nothing but a win for our school
3CX - Best Small Business Phone System
What do you like best about the product?
3CX is super easy to setup, launch and use.
What do you dislike about the product?
The ADMIN interface is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Remote access to phone system with the 3CX app is a game changer.
Recommendations to others considering the product:
Try it, You will like the product. The trial is free.
Enterprise grade platform for bargain basement price!
What do you like best about the product?
3CX offers an entire unified communications suite for next to nothing. You can run a large call center or just a small office. Its super reliable and constantly updated.
What do you dislike about the product?
No SMS Support. Would like to see that added.
What problems is the product solving and how is that benefiting you?
We have used it to manage our call center more effective with queues and use the reporting to see who works hard and who needs more help. The reporting is insightful.
Recommendations to others considering the product:
Choose supported phones, they will make life easier. Follow all of the recommendations. Put PBX in the cloud.
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