3CX Phone System
3CXExternal reviews
504 reviews
from
External reviews are not included in the AWS star rating for the product.
3CX experience as an MSP hosting multiple instances for customer
What do you like best about the product?
It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation.
What do you dislike about the product?
There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went away in more recent versions. It would be really useful to have a single place to go where you could push updates to multiple instances rather than having to manage each instance separately. Having to log in 50 different places to patch/update creates a lot of extra work.
What problems is the product solving and how is that benefiting you?
As mentioned above, during the current crisis 3CX provides a lot of benefit to our customers as businesses need employees to be reachable and able to handle business calls while also staying safe in their homes.
Our Office's Primary Phone System
What do you like best about the product?
We utilize 3cx for all of our office phone systems. It is very easy to utilize and allows our entire office to keep track of phone calls across our entire office.
What do you dislike about the product?
The system will not allow people to dial an extension directly. It will also not give us a notification when phone calls are missed or when you receive a voicemail.
What problems is the product solving and how is that benefiting you?
We use it for our entire staff's main system instead of having hard phones.
Recommendations to others considering the product:
It is a good system but I would recommend you make sure you have a very reliable internet connection because using a soft-phone system can have a big strain on your network.
3CX Phone System
What do you like best about the product?
I like the convenience of using my work phone without having to have a desk phone!
What do you dislike about the product?
I dislike that it doesn’t ring when the app isn’t open.
What problems is the product solving and how is that benefiting you?
All of our staff are usually on the go, so this is a good tool!
Great phone system that uses the internet
What do you like best about the product?
Easy to set up, easy to use, good support from 3CX
What do you dislike about the product?
No cons so far, I have found it to be a really good system to use.
What problems is the product solving and how is that benefiting you?
Collaborating on work is easy with 3CX, as is call logging, monitoring and recording.
3CX Phone System
What do you like best about the product?
I like how it's cordless and the call comes right on your screen.
What do you dislike about the product?
Sometimes the volume doesn't work and you can't hear the customer or they can't hear you.
What problems is the product solving and how is that benefiting you?
It is still fairly new to us, so we are still working on the qwerks.
The call software that actualy works
What do you like best about the product?
i like mostly 3cx for its ease of learning and it great features that are convenient and help speed the workflow
What do you dislike about the product?
I dislike the ability to first change the ringtone color and interface layout,The theme should extend all the way to the contacts list as well,And it sometimes can miss calls
What problems is the product solving and how is that benefiting you?
Candidates not being able to log in,Errors ,troubleshooting
Recommendations to others considering the product:
A Great tool that will get things done
3CX is an okay VOIP that could use some improvements
What do you like best about the product?
Our company recently switched to 3CX from traditional landlines and mobile phones. There are cost savings associated with this. You will also reduce the needed hardware as telephone sets and mobile phones will disappear. You can run everything from your laptop as long as you have a good internet connection.
What do you dislike about the product?
3CX has issues. There are many mobile numbers, especially in the province that are not in their system. As such you will not be able to connect. Our calls get dropped frequently as well due to unstable internet connection.
What problems is the product solving and how is that benefiting you?
Voice over internet phone. Calling, call routing, call waiting, call recording.
Recommendations to others considering the product:
Kindly look for other VOIPs.
Secured Caller Identity
What do you like best about the product?
What I like best about using 3CX is how it generates a random number each time I do an outgoing call. This way, my identity as a caller is secured and it helps me avoid unnecessary and unimportant incoming calls. As working in a field of collections, security is one of our main issue. It also helps in more successful phone calls if the client is trying to avoid a phone call from someone.
What do you dislike about the product?
The application is very much dependent on the internet connection and so if network is unstable it will greatly affect calls either incoming or outgoing.
What problems is the product solving and how is that benefiting you?
It solved the problem of securing the callers identity.
Recommendations to others considering the product:
It's good if your internet connection can support the system to provide reliable call services.
Move away from traditional communication methods with 3CX
What do you like best about the product?
Our company recently switched to 3CX from traditional landlines and mobile calls. These are the good points of the software:
1) No install needed. It runs through the browser.
2) It is easy to forward calls to someone who is on 3CX.
3) It is very easy to dial a mobile's number. You just input it and click dial.
1) No install needed. It runs through the browser.
2) It is easy to forward calls to someone who is on 3CX.
3) It is very easy to dial a mobile's number. You just input it and click dial.
What do you dislike about the product?
To be honest, 3CX is unusable at times. The calls get dropped and call quality itself is so blurry that people sound like they are under water. The customer support is also very poor. We keep posting our logs but nothing gets solved.
What problems is the product solving and how is that benefiting you?
It removes the need for hardware and cuts communications costs.
Recommendations to others considering the product:
You need to consider the internet situation as well. I am not sure but this may be the cause of our problems.
Interface very Intuitive
What do you like best about the product?
I really like your interface, because I can easily transfer calls and other functions.
What do you dislike about the product?
I don't have any problem with this system.
What problems is the product solving and how is that benefiting you?
I had impacted work with this implantation.We can integrate with other systems to monitor calls and loss calls.
showing 21 - 30