3CX Phone System
3CXExternal reviews
504 reviews
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Great for the price but lacks important features for bigger buisnesses.
What do you like best about the product?
The price is 2nd to none for sure and it does work well on call quality.
What do you dislike about the product?
Misses alot of key features especially for call centers and reporting is very bland
What problems is the product solving and how is that benefiting you?
It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves.
Our Overall experience is rather possitive
What do you like best about the product?
Friendly web interface.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
Rich features with just a few clicks.
Phone connections using default and custom templates made easy.
What do you dislike about the product?
Playback my sound files live through web interface
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
Short dial code for listening every music assigned on the call center.
Customized security options for allowing / disallowing extensions to be called within the same call center.
Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another.
What problems is the product solving and how is that benefiting you?
Remote Calling using reliable 3CX Application for both Android and iPhone.
Coplex configurations with least possible clicks
Coplex configurations with least possible clicks
If you need a basic servise go with 3CX
What do you like best about the product?
It's very simple and easy to use, there's only the basic elements to use ands that's good
What do you dislike about the product?
The interface looks like a old celphone, they can improve that to something more minimalitic
What problems is the product solving and how is that benefiting you?
It's free and easy to use
Fantastic and well priced communication system
What do you like best about the product?
Regular interesting updates and a good community
What do you dislike about the product?
Sometimes we are forced to move to new versions too quickly
What problems is the product solving and how is that benefiting you?
Call centre
Good
What do you like best about the product?
Easy to maneuver and has a lot of features.
What do you dislike about the product?
Feels a little outdated, maybe allow more customization.
What problems is the product solving and how is that benefiting you?
Reduces the amount of missed calls by creating ring groups.
3CX Review: A Powerful & Flexible VoIP Phone System for Businesses
What do you like best about the product?
I appreciate that 3CX provides a unified communication platform with intuitive call management, video conferencing, and live chat all accessible via desktop, mobile, and browser. Its straightforward setup, CRM integrations, and cost-effective pricing make it an ideal solution for businesses of all sizes.
What do you dislike about the product?
Some advanced features in 3CX require technical expertise to configure and maintain properly.
What problems is the product solving and how is that benefiting you?
3CX simplifies call management, remote communication, and reduces phone bills by using VoIP. It also improves customer service with features like call routing, voicemail, and chat integration.
Seamless Communication Made Easy with 3CX
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
3CX is the most affordable and easy to use phone system
What do you like best about the product?
The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers.
What do you dislike about the product?
It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist.
What problems is the product solving and how is that benefiting you?
I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app.
Excellent VoIP System for Our Business Needs
What do you like best about the product?
3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution.
What do you dislike about the product?
There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting.
What problems is the product solving and how is that benefiting you?
3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems.
Adaptable, Configurable, Dependable
What do you like best about the product?
3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
What do you dislike about the product?
3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues.
What problems is the product solving and how is that benefiting you?
3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users.
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