3CX Phone System
3CXExternal reviews
504 reviews
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Pretty good system
What do you like best about the product?
You can call from anywhere And the call looks like it's coming from your office. Nice chat feature. Easy to use.
What do you dislike about the product?
Can have many users. Hard to getvahold of customer service.
What problems is the product solving and how is that benefiting you?
We can have employees work from home or out of office and calls look like their coming from your office. Easy to chat with entire office as well. Easy to connect to all electronic devices.
3CX as a cheap and easy VoIP-PBX
What do you like best about the product?
Easy setup either managed in their own cloud or spun up as a vm or physical machine (~30min)
Easy management of extensions as well as different phone providers
Easy management of extensions as well as different phone providers
What do you dislike about the product?
Random inteferences during calls (might be a general VoIP-problem as far as my experience goes.
What problems is the product solving and how is that benefiting you?
For example automated phone menus as well as call queues or round-robin distribution of incoming calls.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.
Useful Desktop Phone Service
What do you like best about the product?
The most useful feature for me was the voicemail transcript that was emailed to me. I also liked being notified on both my phone and my laptop when I was receiving a call.
What do you dislike about the product?
Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear. Furthermore, some words were transcribed incorrectly, so I would have to listen to the voicemail anyways, which, at least for me, defeated the time-saving purpose of the transcript.
What problems is the product solving and how is that benefiting you?
Employees receive a physical phone only if they pass the 90-day probation. Installing 3CX on their laptops made it easy to call them in the meantime and provided a way for clients to reach them if required.
3CX Phone
What do you like best about the product?
Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.
What do you dislike about the product?
If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.
What problems is the product solving and how is that benefiting you?
Working from home, having a VOIP is necessary.
Great for using in Chrome
What do you like best about the product?
It has an easy to use chrome extension where you can dial out and receive phone calls with context from the CRM.
What do you dislike about the product?
It soemtimes looses its pairing in strange ways and requires settings to be changed within their dashboard.
What problems is the product solving and how is that benefiting you?
It stops me from having to use a physical handset and let's me see phone calls placed within our CRM.
not bad
What do you like best about the product?
the ease of access and functionality of the devices on site
What do you dislike about the product?
the firmeware updates caused issues with certain models of phones
What problems is the product solving and how is that benefiting you?
no problems are being solved other normal everyday ones
Recommendations to others considering the product:
it is a great tool to have for VIOP for small or large sized companies
3CX
What do you like best about the product?
The product has proven to be highly versatile across multiple platforms
What do you dislike about the product?
Most problems are audio related - specifically (I think) issues with the browser and windows.
Many of our users have to reboot to get the product to finally work for a meeting.
Many of our users have to reboot to get the product to finally work for a meeting.
What problems is the product solving and how is that benefiting you?
Great for our WFH situation with this pandemic - very good cross-platform tool
Recommendations to others considering the product:
Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones.
5+ Years Installing and Supporting 3cx
What do you like best about the product?
The flexibility of its deployment and agnostic use of SIP Trunks and hardware
What do you dislike about the product?
The technical support really needs some work. This has been a point of contention since day 1, 5 years ago and has really never improved. The staff there are difficult to work with and often are very unhelpful. Extremely unhelpful would be best described. Almost instructed to be as unhelpful as they are. We have basically had to learn on our own through trial and error with very little manufacturer provided backing and support through questions and issues.
What problems is the product solving and how is that benefiting you?
Cost of entry barriers are the biggest sell point. We can deploy a system for near close to what normal ISP or Telco is charging for standard POTS lines with old key style PBX systems. This is the biggest win in my book for 3cx.
Recommendations to others considering the product:
Find an integrator or partner that can help you with deployment and questions along the way before you start out with 3cx either as an integrator / installer or for in house use. This will save you a lot of headache and hours wasted on finding answers that someone else has already been through before you have. The price of entry and the features are the best attributes to 3cx but plan carefully before going live.
A fantastic solution to impower companies to run their own PBX
What do you like best about the product?
The 3CX solution provides a great all-in-one solution for unified communications. The included soft client and web meeting keeps everything within the 3CX system. This allows the system admins to easily manage the whole system. Plus the consistent experience for all of the users is always appreciated.
What do you dislike about the product?
The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin access is not granular. So if an extension wants to make a change to the IVR or queue they also get access to the SIP trunks, backups, etc.
What problems is the product solving and how is that benefiting you?
I've have used 3CX to provide a truly unified communications system to clients that require security but also flexibility in how they operate. The benefit to having all of the apps and phones fully supported allows for a smooth and simple roll out of the solution.
Recommendations to others considering the product:
3CX can definitely be a great solution for many companies. My recommendation would be to fully understand what functionality you are currently using and ensure 3CX can match it. Then see what additional options 3CX provides and see if they fit into your use case.
Pretty Good, but has some limitations
What do you like best about the product?
Affordability is great. Works much better than a 10+ year old Call manager system.
What do you dislike about the product?
No "supported" way to create templates. If you want phones to default to 12h instead of 24h time, you have to edit a template then all those phones are flagged as "unsupported" and 3CX support won't help you with anything unsupported.
What problems is the product solving and how is that benefiting you?
It's modern and works well. It's much easier to customize call routing, phone trees, and the like than our old system. It's easier for users to change their own settings for forwarding or voicemail using the web or app.
Recommendations to others considering the product:
It's very good for basic needs. I don't feel like it would scale well if you need lots of customization or integrations. We've had trouble with both of those areas, but the basics are good. It doesn't integrate with Active Directory or similar systems for authentication. The only way for users to login is a password that 3CX generates and emails to users, which is not the most secure nor the most convenient.
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