3CX Phone System
3CXExternal reviews
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3CX Review: A Powerful & Flexible VoIP Phone System for Businesses
What do you like best about the product?
I appreciate that 3CX provides a unified communication platform with intuitive call management, video conferencing, and live chat all accessible via desktop, mobile, and browser. Its straightforward setup, CRM integrations, and cost-effective pricing make it an ideal solution for businesses of all sizes.
What do you dislike about the product?
Some advanced features in 3CX require technical expertise to configure and maintain properly.
What problems is the product solving and how is that benefiting you?
3CX simplifies call management, remote communication, and reduces phone bills by using VoIP. It also improves customer service with features like call routing, voicemail, and chat integration.
Seamless Communication Made Easy with 3CX
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
3CX is the most affordable and easy to use phone system
What do you like best about the product?
The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers.
What do you dislike about the product?
It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist.
What problems is the product solving and how is that benefiting you?
I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app.
Excellent VoIP System for Our Business Needs
What do you like best about the product?
3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution.
What do you dislike about the product?
There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting.
What problems is the product solving and how is that benefiting you?
3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems.
Adaptable, Configurable, Dependable
What do you like best about the product?
3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
What do you dislike about the product?
3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues.
What problems is the product solving and how is that benefiting you?
3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users.
Does everything we need and more.
What do you like best about the product?
After evaluating many options 3CX proved to offer most bang for the buck.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
What do you dislike about the product?
None so far, it works really well and was very easy to set up and maintain.
What problems is the product solving and how is that benefiting you?
It provides a great phone system. Call quality and a rich feature set.
An easy to configure hybrid phone system
What do you like best about the product?
3CX is reliable, fairly priced, and flexible. The setup was simple, and there are quite a few features to increase productivity. For the price point, 3CX provides outstanding value.
What do you dislike about the product?
Importing users and extensions is sometimes difficult.
What problems is the product solving and how is that benefiting you?
We require an on-premise phone system with modern features at a reasonable price.
Does what it needs and some more
What do you like best about the product?
All the features that others add licenses for, easy to budget for and just does what it needs to
What do you dislike about the product?
Sometimes options aren't where you would expect them to be, but with use they are all findable.
What problems is the product solving and how is that benefiting you?
Simplifying phone services, not only for the user but also the administrators. Users have more options without added cost and the admin team can make changes more easily, quicker, allowing them to spend the saved time on other challenges.
3CX is very user friendly and has amazing reports
What do you like best about the product?
I love that I can custom reports for what I need to review.
What do you dislike about the product?
I hate that it is hard to talk to a representative when I need to ask a question.
What problems is the product solving and how is that benefiting you?
We currently do not have any problems that are being solved
Hosting 3CX PBX On My Company's Server/Network
What do you like best about the product?
3CX is straightforward to configure and easy to use. Customer support is very good as there is always a knowledgeable person available to help with any questions or problems.
What do you dislike about the product?
Hosting and managing a VOIP phone system like 3CX does require additional time for updates and maintenance.
What problems is the product solving and how is that benefiting you?
I was able to create a bridge to connect our 3CX PBX with our factory's PBX in Italy. We can now reach our partners by simply dialing their extension.
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