3CX Phone System
3CXExternal reviews
504 reviews
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Necessary tool
What do you like best about the product?
It's dashboard,adaptability and quick setup
What do you dislike about the product?
Very hard configuration for zip-trunks.
What problems is the product solving and how is that benefiting you?
It's a call monitor and dialer
3CX Phone System
What do you like best about the product?
its more high tech then previous and just works really well then a few of the other ones i have tested but i will say that PBX in a Flash is also another good one to use
What do you dislike about the product?
the basic free is limited you will have to pay a little for more
What problems is the product solving and how is that benefiting you?
better communication with customers and new, the benefits is the stable software/platform its on and realized that 3CX really is putting a lot of work into this to give us what we need to build our networks
Recommendations to others considering the product:
its a good choice and you dont spend a lot to get started and the support is amazing oh and make sure you get a good server with good specs to run this
Great VOIP Phone System
What do you like best about the product?
- Works with multiple PoE VOIP Phone brands
- Easy to use and manage
- Packaged with Video Conferencing
- Purchase by number of concurrent phone calls, not number of phones
- Easy to use and manage
- Packaged with Video Conferencing
- Purchase by number of concurrent phone calls, not number of phones
What do you dislike about the product?
- Video Conferencing needs work
- No way to hide updates that you do not need
- No way to hide updates that you do not need
What problems is the product solving and how is that benefiting you?
We went with 3CX when we switched from an old NorTel phone system. We have been able to link all of our locations through this one phone system and save money.
Recommendations to others considering the product:
Do your research on all VOIP phone systems before making a purchase. We went with 3CX for many reasons, but the main reason was that it is very flexible and allows us to add as many phones as we like without having to pay per phone like some other VOIP systems.
3cx So many Advantages
What do you like best about the product?
Savings!!! This system can save small tech companies like mine a lot of money, as far as for a phone bill.
It really either reduces your bill or gets rid of the phone bill completely.
It really either reduces your bill or gets rid of the phone bill completely.
What do you dislike about the product?
There are a lot of bugs to be worked out. I can`t really say that its strictly a 3cx thing, but we have a lot of static and calls that we answer and you cant hear each other. Some people say we sound like we are under water at times.
Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up.
Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up.
What problems is the product solving and how is that benefiting you?
Huge benefits are the savings, the back end unlimited possibilities. When you have a lot of employees, and need a lot of lines, its SO much more cost effective to use a pbx \ voip system like 3cx.
They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer.
3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working.
They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer.
3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working.
Great soft clients and cross platform support
What do you like best about the product?
Cross platform focus on empowering users with tools in a clean and usable fashion.
The software is simple to use but has lots of powerful features packed in.
Great experience across devices and platforms.
The software is simple to use but has lots of powerful features packed in.
Great experience across devices and platforms.
What do you dislike about the product?
The branding is a little misleading, many people I speak to think that 3CX is only a phone system, but they also provide a great range of soft clients and solutions, they need to make their offering clearer for the uninformed.
User Interface is dated it would be great to have a more native platform experience option so either use the built in GUI or switch to the platform default being used. Some users prefer a more native experience such as iOS or Android interfaces over a generic one.
User Interface is dated it would be great to have a more native platform experience option so either use the built in GUI or switch to the platform default being used. Some users prefer a more native experience such as iOS or Android interfaces over a generic one.
What problems is the product solving and how is that benefiting you?
Unified communications and collaboration
Recommendations to others considering the product:
Run a good proof of concept with various users and stakeholders.
3CX software also works with other Phone solutions so you could leverage a different VOIP or UCaaS provider but still leverage their software.
3CX software also works with other Phone solutions so you could leverage a different VOIP or UCaaS provider but still leverage their software.
Bought it for ourselves and have been rolling it out to customers ever since!
What do you like best about the product?
Because it is a Windows-based product, it is easy to install, roll-out and maintain, Simple learning curve for both ongoing maintenance and end user.
Constant updates and new features gives us the security in knowing this is an actively-maintained product.
Constant updates and new features gives us the security in knowing this is an actively-maintained product.
What do you dislike about the product?
No show-stoppers here:
- Can be difficult to integrate some of the features.
- Troubleshooting documentation could be better
- Better support of SIP hardware and suppliers
- Better firewall documentation for initial setup
- Can be difficult to integrate some of the features.
- Troubleshooting documentation could be better
- Better support of SIP hardware and suppliers
- Better firewall documentation for initial setup
What problems is the product solving and how is that benefiting you?
- Reduced costs around phone and telephony.
- Remote access to phone system through cell-phones when travelling.
- Easy access to doing in-house Webinars for clients
- Remote access to phone system through cell-phones when travelling.
- Easy access to doing in-house Webinars for clients
Recommendations to others considering the product:
Don't be afraid to run a trial. We encourage all our new clients to run a trial to test ease of use and quality of calls.
Its easy to setup and allows time for a solid project plan to be put together.
Its easy to setup and allows time for a solid project plan to be put together.
We've seen the rest. Now we're using the Best
What do you like best about the product?
Our employees were immediately comfortable making changes and managing this phone system. The screens are intuitive and our employees easily picked up how to use it.
The web meeting has become one of our favourite features. TeamViewer or Goto Meeting are huge investments and we've been able to replace them with the 3CX web meeting.
The web meeting has become one of our favourite features. TeamViewer or Goto Meeting are huge investments and we've been able to replace them with the 3CX web meeting.
What do you dislike about the product?
Updates have been coming out twice a year and have bug fixes but also a lot of improvements in features as well as new features. It takes time to relearn after every update.
What problems is the product solving and how is that benefiting you?
We have people working in remote offices. 3CX makes it easy for all of our employees to work together, share reception duty and generally work as a team.
Recommendations to others considering the product:
Stick with a commercially supported phone system like 3cx. Its essential to have full commercial support from the vendor when implementing such a critical tool.
3CX has a fully functional 2 Simultaneous call version thats free for download. Because its windows based its easy to quickly install and get running. Try before you buy with very little headache. Thats something other phone systems can't promise and deliver on.
3CX has a fully functional 2 Simultaneous call version thats free for download. Because its windows based its easy to quickly install and get running. Try before you buy with very little headache. Thats something other phone systems can't promise and deliver on.
Simple VoIP system for SMB
What do you like best about the product?
The 3CX system is easy to deploy on any windows flavored operating system. The foot print is relatively small and it can be all up and running in hours vs days with larger "enterprise" systems.
What do you dislike about the product?
There is no enterprise level 24x7 support and a few features that we take for granted such as remote extension MWI are no where to be found.
What problems is the product solving and how is that benefiting you?
Because the system is "pure" SIP based, any device that implemented the SIP stack would work.
Recommendations to others considering the product:
Make sure you have documented what features you need and how you use your phone system today. Once you have that, talk to 3CX or 3CX partner (If you are in Canada, call us) to make sure all your need can be satisfied.
3cx Voip Software
What do you like best about the product?
Features! Simply jam packed full of features. Supports Handsets, Desktop software, mobile apps.
What do you dislike about the product?
The fact it runs on windows, it would be nice if it was a Virtual Appliance where it doesn't rely on an operating system.
What problems is the product solving and how is that benefiting you?
Cost saving measure with on going Phone costs.
Recommendations to others considering the product:
Give it ago, you wont be disappointed. it has a great GUI, Features, Support
Personal and Business use
What do you like best about the product?
We currently use the cloud based version for both personal and resell use. Being able to deploy a new installation in literally seconds makes our job quicker and easier.
What do you dislike about the product?
Some configuration options feel slightly hidden away but with regular use of the software you soon remember where they are :)
What problems is the product solving and how is that benefiting you?
Being able to centralize our phone system in 'the cloud', allows us to provide a better connection for our remote workers. On top of that, the 3CX app works remarkably well, both in quality/clarity of call but ease of use.
Recommendations to others considering the product:
They offer a free trial, we offer a free trial, if you don't like it, don't buy it. If you are tired of fixing problems with your current setup, just invest a little time and have a go with 3CX. You won't regret it.
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