3CX Phone System
3CXExternal reviews
504 reviews
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3CX Has the full suite of products and works very well.
What do you like best about the product?
That you can host it in Google Cloud or to a local server on site! Deployment is easy with provisioning. and the Mobile App works great. The click to call on your PC works great too.
Marketing team wants to do sales calls with you and can send you leads. ( none for me yet..)
Online Technical training is great.
Marketing team wants to do sales calls with you and can send you leads. ( none for me yet..)
Online Technical training is great.
What do you dislike about the product?
Technical support team is officious. Don't dare ask stupid questions.
The licensing gets onerous over time.
The licensing gets onerous over time.
What problems is the product solving and how is that benefiting you?
Getting our clients into the VoIP systems easily and with great value. Easy to support this product
Recommendations to others considering the product:
U?se the trial offer. 16 channels to start drop to 4 after one year.
Simply connectivity for all type of users
What do you like best about the product?
It's quite simple to handle and promote team communication via conferencing tools, users have a better understanding and interest by using movile devices.
What do you dislike about the product?
There is no possibility to register new contacts direct from gmail.
What problems is the product solving and how is that benefiting you?
Internal communication has been improved due to web client, enableling users to locate fast and easy colleagues within the network.
Recommendations to others considering the product:
Start Up investment is really afordable in comparison with similar solutions and provides several oportuinities to integrate with telephone brands wich simplifies decission making.
Simple to Implement and scalable
What do you like best about the product?
Since we use the cloud based solution it is to easy to implement. So we have a power phone system software, at low cost and possible to implement in a minor company, like ours.
What do you dislike about the product?
We don´t use many of its features, so there isn´t much to say.
What problems is the product solving and how is that benefiting you?
Obviously, communication between sectors. We started to differentiate our public and better serve them, since now we hit them faster with more specific solutions.
Excellent for the price
What do you like best about the product?
The price point is a lot cheaper than most other IP PBX products. Easy to manage interface helps those who arent experts in the VoIP field.
What do you dislike about the product?
Level of support provided and requirements to get that support really makes you want to avoid and try to resolve issues yourself.
What problems is the product solving and how is that benefiting you?
IP PBX for multiple branch offices and connecting the users together.
Recommendations to others considering the product:
You will find things that bug you about this product but nothing too serious to turn you away. It's a great product for price but dont depend on their support to assist you.
Great VOIP System
What do you like best about the product?
3CX is a great VOIP to use - it is very simple and easy to use; the dash is easy to navigate and you can see which of your other colleagues are on calls, monitor those calls etc.
What do you dislike about the product?
We have had a few minor issues with this system, one being that calls seem to cut out after 2 hours which isn't often a problem but when we are conducting meetings that do overrun it can be quite frustrating to have to explain to potential customers what has happened.
What problems is the product solving and how is that benefiting you?
VOIP is the way forward - making calls from my laptop is great. 3CX make it very easy to work from home/out of hours when needed.
Recommendations to others considering the product:
3CX is a great software to use - if you don't already have a VOIP system in place or are struggling with your current one, I would definitely recommend this software.
Solid PBX
What do you like best about the product?
The interface is clean, straightforward, and doesn't hide functionality.
What do you dislike about the product?
Always used to gripe that it didn't run on Linux. Then they made it run on Linux. I have nothing left to complain about.
What problems is the product solving and how is that benefiting you?
We use this as a replacement for legacy analog PBX systems.
The best IP tool for communications
What do you like best about the product?
I have used other telephone systems and 3CX has been the best so far, its easy handling and dynamism have helped me to maintain communications with my clients in various parts of the world. Their updates are kept up to date with the requirements that society demands as time progresses. Its interface is very easy to use, as well as the option to save the numbers in your phonebook, in addition to the excellent audio quality when making calls. One of the things I like most about this program is that I do not need to install large telephone exchanges. One of its advantages is that I can perform various activities on my computer as I engage in communication. It is a program that does not have high impact on consumption for my computer, it uses very little space. Its installation and configuration was very easy, they helped me remotely to do it. As for its cost is very low and long or short term will generate large savings in the accounts.
What do you dislike about the product?
Although I have no complaints about 3CX Phone, rarely when the Internet fails the communication tends to fail a little, but the rest I would like to improve the function of recording calls.
What problems is the product solving and how is that benefiting you?
Its benefits are incredible, it has helped me since I have installed it to save on costs, as well as the ease of avoiding having to install large telephone exchanges. One of the other things that has me stuck with 3CX Phone System is its interface and ease of use. Today I have to make several phone calls to different parts of the world and with this system it has been much easier, safer and faster. thaks
Recommendations to others considering the product:
I definitely recommend them to other users, I have used several call programs and 3CX Phone so far has been the best, other systems have not had the quality, fast configuration and simplicity that this program has given me. Its cost is very low compared to other IP Voice services.
3cx Review
What do you like best about the product?
We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline
What do you dislike about the product?
It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature.
What problems is the product solving and how is that benefiting you?
With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra.
So accessible
What do you like best about the product?
I absolutely love that I can access our office phone system anywhere.
What do you dislike about the product?
Sometime the app for my phone glitches and will not ring or will not stop running after phone is answered.
What problems is the product solving and how is that benefiting you?
We are able to be away from the office for longer periods and not have to worry about calls going unanswered.
Great Alternative to a Name Brand Phone system, or Asterix
What do you like best about the product?
I like the fact that I can run this on either Windows or Linux, use most standard IP phones, and be able to take phones calls while on the road on my mobile phone as if I was in the office.
What do you dislike about the product?
It would be great if the Voice Mail did text to speech without sending the recordings to another company. Also to have better integration with Outlook to import contacts would be a plus.
What problems is the product solving and how is that benefiting you?
We originally had a hard wired phone system. This is so much more flexible not only in having VOIP phone service at a fraction of the price, but also it's easier to deploy phones even in a remote office.
Recommendations to others considering the product:
If implementing a new system, make sure to get the newer phones that they recommend for less configuration headaches.
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