3CX Phone System
3CXExternal reviews
504 reviews
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Integration
What do you like best about the product?
The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud.
What do you dislike about the product?
I don't find the call center module like before distros (elastix)
What problems is the product solving and how is that benefiting you?
Works with dynamics crm and click to call 3cx works like charm.
3CX replaces your handsets and landlines
What do you like best about the product?
With 3CX our company has been able to achieve the following:
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
What do you dislike about the product?
What I dislike:
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
What problems is the product solving and how is that benefiting you?
3CX is a VOIP that has allowed us to consolidate our telecommunication tools.
Recommendations to others considering the product:
You should do a trial run before purchasing the software. This may have been our biggest mistake here because if we did do the trial run and observed the poor call quality, we have not continued with the service. 3CX is quite expensive.
Best Value VoIP and Web Conference Platform for the Cost
What do you like best about the product?
It was easy for the team to implement, works via desktop in the corporate network and works great remote.
What do you dislike about the product?
It's not well known, so it confuses our participants and employees
What problems is the product solving and how is that benefiting you?
We needed to move from our traditional phone system to VoIP and the move to 3CX was very easy.
Recommendations to others considering the product:
if cost is a concern and you have a decent IT team, this is for you.
Seamless experience
What do you like best about the product?
How it connects to all my systems so I can seamlessly do phone calls checking the information I have to input, files, previous data, 3CX allows me to work on my main system while I speak to the customer.
What do you dislike about the product?
A bit too dependant on the internet sometimes calls break up and the phones go down
What problems is the product solving and how is that benefiting you?
Patient files, complain management , customer service representative duties, I see that 3CX allows me to work on a steady pace without significant interruptions, it's reliable almost a 100% of the time, and having previous bad experiences this is really something.
Recommendations to others considering the product:
Back up yourself with a reliable internet provider.
3CX is a good option versus traditional telecommunications
What do you like best about the product?
Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go.
What do you dislike about the product?
3CX can be heavy on computer resources. The older laptops in the office have a difficulty running the software.
What problems is the product solving and how is that benefiting you?
VOIP, call recording, call routing.
Recommendations to others considering the product:
Have your agent do a cost comparison versus traditional models.
3CX is a good alternative to traditional phones
What do you like best about the product?
Our Office switched out from mobile phone and landlines and began using 3CX in the past few months. I love how it has removed the need for bulky equipment. The landline cords and cellphone chargers would just get all tangled up.
What do you dislike about the product?
There are certain numbers that when dialed on 3CX do not ring or connect. However, when you try these with a landline or mobile phone, they connect.
What problems is the product solving and how is that benefiting you?
3CX is a phone system. It can be used for making calls, routing calls, call waiting, call recording, etc. It is a full blown system. We are able to save on costs as with this.
Recommendations to others considering the product:
Please look into your internet plan as 3CX is bandwidth heavy.
The best complement to my business.
What do you like best about the product?
I like this system because it is easy to use, it has a friendly design and an interface that can be configured in a simple way, even if it does not understand a function or has a confusion in its handling, it has good tutorials that allow me to know much more in depth this system.
With this system I have been able to save a lot of money, since it allows me to make calls both nationally and internationally from my computer and without taking many resources from my PC, I can also perform several tasks when I am making a call, and in this way I can attend to the client in the best possible way.
I can also say that this system has an excellent technical team, very professional and attentive that can solve any problem that arises with the system in a matter of minutes or seconds while conversing with them. They are very efficient. In truth, I feel satisfied with this system and all the services that they provide me.
With this system I have been able to save a lot of money, since it allows me to make calls both nationally and internationally from my computer and without taking many resources from my PC, I can also perform several tasks when I am making a call, and in this way I can attend to the client in the best possible way.
I can also say that this system has an excellent technical team, very professional and attentive that can solve any problem that arises with the system in a matter of minutes or seconds while conversing with them. They are very efficient. In truth, I feel satisfied with this system and all the services that they provide me.
What do you dislike about the product?
At the moment I have no complaints about this system, but rather as I mentioned before, I feel satisfied and happy with your service.
What problems is the product solving and how is that benefiting you?
Thanks to this software we could leave behind other programs that made us pay much more for the use of the telephone service, when discovering all the benefits of 3CX, we started to try it and in the first week we compared it with the system we had and we were surprised, the way we were able to save was significant and we immediately implemented 3CX.
Thanks to this system, we have been able to increase our sales and the productivity of the entire team, thanks to the purchase of a license we have been able to implement it in several branches in other cities. It also allows me to make videoconferences very pleasant and active with the team in other cities and countries.
Thanks to this system, we have been able to increase our sales and the productivity of the entire team, thanks to the purchase of a license we have been able to implement it in several branches in other cities. It also allows me to make videoconferences very pleasant and active with the team in other cities and countries.
Recommendations to others considering the product:
In short, I recommend this versatile system, buying it means investing in the productivity improvements of your business.
Great VoIP Software
What do you like best about the product?
I love the ease of use and product that is offered with 3CX, I can use it on all my devices.
What do you dislike about the product?
I wish there were more options when pulling calls from the 3CX Reports
What problems is the product solving and how is that benefiting you?
Constant contact, recorded calls, all in one VoIP
Making calls with ease
What do you like best about the product?
The interface is easy to use in or out of the office. Makes working from home a breeze.
What do you dislike about the product?
A bit of a learning curve but pretty adaptable if you take the time to learn the ins and out.
What problems is the product solving and how is that benefiting you?
We set up a universal phone system to bridge offices all across the country. This has worked well so far.
Recommendations to others considering the product:
None.
Your PBX IP cental based on versatile and intuitive Asterisk
What do you like best about the product?
AskoziaPBX is versatile thanks to the web-based configuration interface / GUI; the configuration is easy to store in just one XML file; allows VoIP clients for Android and iOS.
What do you dislike about the product?
It is possible that if a good bandwidth is not available, the voice quality in simultaneous calls tend to decrease.
What problems is the product solving and how is that benefiting you?
Thanks to AskoziaPBX the economic costs were reduced; since the traditional service provider was suppressed. It was easy to extract information from the call records.
Recommendations to others considering the product:
It is easy to install and configure; In addition, its web-based configuration also allows administration to be friendly.
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