3CX Phone System
3CXExternal reviews
504 reviews
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Good product!
What do you like best about the product?
I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes.
What do you dislike about the product?
1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
What problems is the product solving and how is that benefiting you?
Vo-IP system, ability to work from home, using the desktop app , and also the cost savings.
Recommendations to others considering the product:
Please invest on Microsfot 365 integration. WE don't need chats on 3cx, we don't need those these things that other provides offer already. we need better integration
Perfect Voip solution for MSPs
What do you like best about the product?
Very low overhead meaning that an instance on your cloud provider of choice can be spun for cheap. The pbx express makes the deployment of the pbx just clicking a few buttons, you don't even need to know Linux (which is the platform of choice for this PBX and the corresponding SBCs). Easy to use interface so that those without experience with voip can still do basic functions, supports a decent range of handsets, web interface is terrific and lets users control a lot of features and settings, cool features like call flow designer and speech to text translation using google api. The pace of development is pretty rapid, meaning existing features get improved and new ones are added regularly.
What do you dislike about the product?
Super sensitive to firmware updates, have seen a pbx crash due to a phone with an out of date firmware causing a memory leak. Meeting features are behind more robust platforms like Teams, mobile app is improving but still has lots of room to grow.
What problems is the product solving and how is that benefiting you?
Our clients are benefiting greatly from the ability to easily work remotely during this lockdown, without having to bring their handsets home. 3CX price points makes it easy to move clients over from antiquated hardware based pbx solutions, and to move over from other voip providers whos support suffered from growing way too fast. Also, with high availability available, and the support for softphone and mobile app, 3cx is resilient against outages at the customer sites, or even the hosting providers if you're smart about where your other instance lives.
Recommendations to others considering the product:
Make sure that you're ready to train your staff on supporting this platform before taking on a lot of business, and the networks are optimized for voip (multiple isps, managed switches, etc).
Excellent VOIP phone system
What do you like best about the product?
3CX is simple to maintain. It took a bit to setup, but their support helped a lot. The system has a wide selection of compatible VOIP phones to choose from. We settled with Yealink, and the setup process is very simple.
What do you dislike about the product?
There are countless options to configure and setup and it was a little tough to find the right documentation. 3cx did not natively support out old Cisco phones, but was able to provide custom firmware that required several steps and forum post reading.
What problems is the product solving and how is that benefiting you?
We replaced out previous Cisco VOIP system to provide local extensions for our campus. We also tie in our emergency alert system. We were also looking into an emergency alter system for fire/weather/etc. We were able to find a system that implemented alongside 3cx to meet this need.
Recommendations to others considering the product:
If you are looking for a solid VOIP system, 3CX is for you. Once setup, implementation has been smooth, and their sales/support team has provided us with everything that we need.
Was just what we was looking for when bringing our VOIP service in-house
What do you like best about the product?
The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world!
What do you dislike about the product?
The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal data (Name, ext number, external numner and email) then set against a generic template that this process would then create password and pin itself rather than have to generate these yourself. When setting up over 150 extensions, I had to use a 3rd party tool to generate these for me.
What problems is the product solving and how is that benefiting you?
Our previous VOIP service was hosted by another company and if we wanted anything chanced we had to log the change with them to get this done. Now we manage this ourselves and can make a change in minutes when required. We were crying out for an IP attendant service and queue position announcements for years, which our previous service didn't deliver on. We now have these and our reception staff are much happier!
Recommendations to others considering the product:
I liked the product straight from install. Was easy to setup and get going. The product has 95% of the features we are looking for.
3CX Review
What do you like best about the product?
The free iOS and Android apps are both easy to use and allow for savings on hardware
What do you dislike about the product?
Sometimes the desktop application requires a restart of my mobile device to allow me to answer via the desktop
What problems is the product solving and how is that benefiting you?
- cheaper than any standard phone line
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
Recommendations to others considering the product:
There is no reason to choose an alternative, it's one of the cheapest services available, has good support and the possibilities are endless
A comprehensive and easy to use VoIP platform.
What do you like best about the product?
3CX makes it easy to rapidly deploy PBXs. It is easy for both technical staff and users to understand and is very feature rich. Getting non-technical staff on softphones is a breeze, and configuring new phones and extensions is about as easy as it can be. Update schedules frequently enable new functionality or improve upon existing functionality which is nice as well. Overall, I am very happy with the solution.
What do you dislike about the product?
Working with the 3CX support team is challenging and usually not helpful. If you run into problems, you are usually further ahead to figure it out yourself than to engage 3CX support. Migrating from Mitel systems can also be a but of a challenge since Mitel offers some more advanced functionality that 3CX doesn't currently support. Bulk changes such as changing phone templates is also a pain, but can be automated with their API.
What problems is the product solving and how is that benefiting you?
Right now, the biggest challenge we have faced is the mass migration to work-from-home as a result of COVID-19. 3CX made this challenge significantly easier by being able to cloud host the PBX, and by providing web meeting functionality.
Recommendations to others considering the product:
3CX is an easy to use, and fast to implement cloud-hostable PBX. Out of all of the VoIP platforms I have worked with, 3CX is the easiest and most feature rich. If you aren't sure, use a 3CX trial key and go from there!
Excellent phone system for mid-size organization
What do you like best about the product?
The system is extremely stable and relatively easy to configure and manage. Low-cost and very flexible for our needs.
What do you dislike about the product?
Integration with Exchange server has some issues. Lots of call center features that we do not need.
What problems is the product solving and how is that benefiting you?
Integrated half a dozen PBX and small office systems into a single VoIP framework. Single configuration and common interface for users and administrators. Remote use and webconference features have come in very handy, especially under the current pandemic situation.
Recommendations to others considering the product:
Implement incrementally to allow learning curve to influence deployment. If you are using internal staff to support, make sure they receive telephony training to understand the interface to SIP trunks or POTS.
Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Really enjoy using 3Cx
What do you like best about the product?
Web video, soft client, ease of use and admin. Voice mail transcription
What do you dislike about the product?
Some of the extension mgmt could use work
What problems is the product solving and how is that benefiting you?
Unified communication. Work from home.
It makes VOIP simple to scale
What do you like best about the product?
We evaluated all the major players in the market, and 3CX won in almost every category.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
What do you dislike about the product?
The update process needs to be tweaked to eliminate downtime - we are a 24x7x365 environment.
What problems is the product solving and how is that benefiting you?
We used Cisco Call Manager, and moves/add/changes used to be done by an outsourced company costing us $60k a year. 3CX is not handled 100% in-house by our existing team and has led to quicker turn-around on telecom tickets.
Recommendations to others considering the product:
n/a
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