3CX Phone System
3CXExternal reviews
504 reviews
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Great phones system for the IT Guy
What do you like best about the product?
It is easy to setup and even easier to manage once it's up and going with the out of box features.
What do you dislike about the product?
Support is in a different part of the country so the response on tickets is slow. I would like to see a call center for partners and customers with active support.
What problems is the product solving and how is that benefiting you?
Users really like the apps and additions feature they have access to over the traditional phone system and no per user fees.
Recommendations to others considering the product:
Do it! It has been a good experience so far.
I love 3cx and here's why
What do you like best about the product?
It has tons of features. Easy to set up and maintain. Not buggy like Asterisk and others. Best of all is pricing is affordable.
What do you dislike about the product?
Their live support options have room for improvement but seems to be getting better. The good news is 3cx rarely if ever has bugs so you dont have to worry too much about this.
What problems is the product solving and how is that benefiting you?
3cx lowers our overall cost and helps with call flow for our small call center. Being closed based helps a ton too since we have phones all over the country. Mobile app works just like a SIP desk phone which has come in handy since we have so many that are working from home right now in light of the Corona-virus.
Recommendations to others considering the product:
Compare the price. 3cx bases pricing based on max simultaneous phone conversations which makes the pricing unbeatable.
3CX Review
What do you like best about the product?
The simplicity of the software. Very easy to use and configure.
What do you dislike about the product?
Features that should be standard are missing.
What problems is the product solving and how is that benefiting you?
I can provision phones without the having to call a phone expert to help.
Setup is really easy.
Setup is really easy.
Recommendations to others considering the product:
Mone at the moment.
Recommended as a Phone system
What do you like best about the product?
Been using 3CX for over 2 years now, and I've found it be a great program for managing phones and users
What do you dislike about the product?
3CX for mobile is still not fully functional (issues with Wifi/Cellular switching)
What problems is the product solving and how is that benefiting you?
Mobile app not fully capable of being consistent, but it's helped our mobile users stay more connected
A great affordable business phone system.
What do you like best about the product?
As compared to to the Toshiba and Avaya systems that I have used in the past, 3CX is very easy to configure and administer. The interface is intuitive and works with most of the major brands of IP SIP phones. The pricing structure is also unique being based on number of simultaneous calls versus the traditional license per feature cost of typical PBX systems. 3CX also has the same feature set as the Mitel / Avaya systems but at a fraction of the cost.
What do you dislike about the product?
Some of the reporting could be improved, especially being able to get a report of the number of simultaneous calls in use over a period to understand if you are licensed properly. As this is a SIP system, there are some limitations in button programming over the proprietary such as buttons to forward calls. Some voicemail options could be improved such that you could record multiple greetings though the voice prompt system rather than just the primary greeting. All other greetings have to be recorded through the webclient.
What problems is the product solving and how is that benefiting you?
My goal was to replace all the Toshiba, Nortel, and Avaya systems that we had in our offices so that we would have a single phone system for the entire practice. As we have a fiber connected infrastructure between our offices I am able to run the entire practice off a single on premise virtual machine with just phones in each location. This has allowed us to combine our separate Trunks/PRIs into a single SIP trunk which saved a tremendous amount in telecom costs. This system is also so easy to setup that I was able to reduce the amount of contractor time required for implementation.
Recommendations to others considering the product:
If this is your first full SIP / non-proprietary system be sure to know all of your required features no matter how minor, especially in phone button programming and operation. There are a number of things such as forwarding your extension that will be very different from proprietary systems.
Great System
What do you like best about the product?
The flexibility of the system is amazing. Tons of options and routing features.
What do you dislike about the product?
Updates can be a pain. I like to stay up to date and get the best feature, but the updates from version to version (not dot releases) can be time consuming.
What problems is the product solving and how is that benefiting you?
Phone call routing is the biggest. Voicemail to email is super helpful.
Good PBX and support
What do you like best about the product?
I like the ability to manage the PBX myself.
What do you dislike about the product?
I dislike that 3cx updates the conference site without providing feedback or a heads up.
What problems is the product solving and how is that benefiting you?
Immediate addition of extensions, as needed. Realized cost savings after transitioning to 3cx.
Recommendations to others considering the product:
Easy to use and manage. Ease of use is much better than Iwatsu
Easy to setup -- Easy to use.
What do you like best about the product?
The 3CX Administration panel has stayed consistent throughout version 9 all the way to its latest release, 16. With that said, its always been easy to find extensions, customize inbound/outbound rules, setup DID's/trunks and work with ring groups. This is by far my favorite things about the system. If I had to rank a 2nd item, the phone firmware and templates that we use is always updating, which allows for easy to push/provision firmware/config updates to the phones on my LAN. Configuring a new phone is also quite easy to use.
What do you dislike about the product?
For multiple sites where I'm hosting, I wish I had the ability to configure one central panel where I could break the extension into multiple groups, all while administrating under the single pane of glass. Configuring STUN for remote employees, especially while we've been in COVID-19 lockdown, has been been a challenge.
What problems is the product solving and how is that benefiting you?
Because how easy 3CX server is to administrate I'm able to setup new phones, configure existing extension and use modern features like web client across my company. The benefits are hosting 3CX in all of my sites, means all I have to pay for is maintenance and no hosting fees. It runs on a 2 core, 8 GB VM, which is pretty lightweight for an office under 30 people. 4 Cores, 16 GB should be suitable for 100 people. In short, its very lightweight for the amount of simultaneous calls that can occur.
Recommendations to others considering the product:
If they are struggling with other VOIP software out there, I think others would find 3CX easy to use administration and overall use of phones connected through it to be. Its much more affordable than some of the big boys out there.
Excellent product with great mobility options.
What do you like best about the product?
We really like the Web Client and Mobile App
What do you dislike about the product?
The does not see to be the ability to bulk import DID numbers or extensions. Also, there is not a simple way to create phone templates. Some features that we have been use to like Page & Announce, Remote Voicemail dial in and accessing other voicemail boxes is not available in 3CX.
What problems is the product solving and how is that benefiting you?
We are helping our customers work remotely and have better mobility solution.
Recommendations to others considering the product:
Make sure you weight the features of each system you are evaluating. If mobility, ease of setup, good documentation, etc are things are looking for, then 3cx might be the right solution for you.
3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
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