3CX Phone System
3CXExternal reviews
504 reviews
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It's a fantastic system, with the occasional service blip
What do you like best about the product?
Simple use, sign in from multiple devices
What do you dislike about the product?
Occasionally the service dips, outages can be due to external hosting providers though
What problems is the product solving and how is that benefiting you?
Removing old phone lines, cutting costs etc
Affordable and robust PBX system
What do you like best about the product?
Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk.
What do you dislike about the product?
I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.
What problems is the product solving and how is that benefiting you?
We're using the provisioning templates to push out multicast paging settings that allowed us to replace old intercom systems with the voip phones.
Recommendations to others considering the product:
Do the trial and try it out. You'll probably love it.
Good PBX but lacking some generic features.
What do you like best about the product?
Easy to install/configure. have remote access
What do you dislike about the product?
Not enough support and features as other PBX have
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Good to use
A great VoIP solution
What do you like best about the product?
It's a really easy system to admin. The mobile app is working really well during the Covid Lockdown.
What do you dislike about the product?
People 'accidently' putting their phone in DND, very close to disabling that.
What problems is the product solving and how is that benefiting you?
Had issues previously with SSL certificates not auto renewing, but hopefully thats all resolved. also the Chrome plugin is having audio issues with some users.
Recommendations to others considering the product:
User training is crucial, theres a lot of features, showcase them all.
Great PBX, easy to use, has lots of features!
What do you like best about the product?
Has a good acd and call queues, upgrades are easy. Mobile app is great.
What do you dislike about the product?
Would like to see more routing options for calls and hold music in between queues, better notifications of a breach and logic for skils based routing.
What problems is the product solving and how is that benefiting you?
Working from home has been a breeze with 3CX.
Recommendations to others considering the product:
Get a good demo, it's really neat.
3CX is easy to setup and runs from the cloud or on-site
What do you like best about the product?
3CX is easy to setup and runs from the cloud or on-site. The admin interface is great and can import users from Active Directory.
What do you dislike about the product?
Using the mobile app is not always successful for user at connecting calls. This is a great advantage for remote workers or people away from a desk or on the move but it can be frustrating when calls do not work well.
What problems is the product solving and how is that benefiting you?
3CX works great with our desktop phones software phone on desktops or in the Google Chrome browser with the plugin. It is easy to make quick changes to the phone system especially in the changing times we are in today.
Recommendations to others considering the product:
Use 3CX if you want a phone system to be easy to manage and rich in features that keep improving all the time. 3CX is easy to manage and is easy for users to use on a Yealink phone, PC or Mac computer, IOS or Android. I would recommend it to anyone that needs flexibility and convenience in a modern phone system.
3CX is a easy to manage, cost saving, turn key solution with many features.
What do you like best about the product?
3CX is supported on the cloud. 3CX supports all the major cloud providers. 3CX is easily deployed on the cloud.
What do you dislike about the product?
I would like for 3CX to provide better support to its customers and re-sellers. They will find any little reason to refuse support. Example: Custom templates, different sip trunk provider, etc.
What problems is the product solving and how is that benefiting you?
Being able to work remotely. Easily training users on how to use the system. Easy system to manage.
Recommendations to others considering the product:
Use yealink phones. These seem to be the most reliable phones and are heavy duty.
What a GREAT phone system!
What do you like best about the product?
The system was very easy to install. We are currently using almost 200 extensions and this system is a breeze to add new stations. The price was also something that was too good to be true. Don't be fooled by the low price point. This system can hold it's ground with the bigger players at less than half the price!
What do you dislike about the product?
The cell phone app is a little buggy. It will drop calls randomly that are passed through to it from the system. It is just a minor annoyance though and definitely not something that I would consider something that would make me rethink our purchase.
What problems is the product solving and how is that benefiting you?
We accomplished things with this system that we could have only dreamed about with our older system. We don't have to bring a contractor in to add an extension which adds cost. Our company likes to be very self sufficient and this system allows us to do just that. We have had the system since October 2019 and are still finding hidden gems that we did not know existed and our implementation consultant did not highlight. By no means is that a knock on our consultant as there are SO many things available in this system, it is impossible to cover them all.
Recommendations to others considering the product:
Don't dismiss this product because of it's price point. We kept waiting for "the other shoe to drop" and when we were going to get hit with add on pricing to provide us the features the bigger names provide. It never happened. We have a system that will do everything we want in a business class phone system, and more, and still have money back from what we would have spent had we went with a bigger name brand.
Robust and Reliable VoIP Phone System for Businesses of All Sizes
What do you like best about the product?
3CX regularly released improvements and bug fixes throughout the year. They are aware of business needs and have customized 3CX to address the communication needs of all types of businesses. 3CX provides a free license to try their product and they do not limit the number of extensions in the trial license or any of their license models. The ability to setup and use 3CX with popular cloud hosting services such as Azure and AWS are a huge bonus since we have mobile work forces who need to be connected to a single PBX.
What do you dislike about the product?
3CX is sometimes slow to adopt traditional key system PBX features that end-users are accustomed to using in their older PBX systems. As such, there are certain work-arounds that must be done to bridge the feature gap for the end-users.
What problems is the product solving and how is that benefiting you?
With a mobile workforce it is key to have a single PBX that can reach all employees. 3CX's ability to install on cloud hosting providers has helped solve the issue of mobile offices and roaming employees. We can place desk phones in any location with an Internet connection or the employees can use the web client or smartphone apps.
Recommendations to others considering the product:
n/a
Easy Upgrade & Intuitive System
What do you like best about the product?
The system has been really intuitive for a company of all different tech knowledge levels. It has advanced features for those that want it, but is simple for those that just need the basics. It has been a life saver in today's times of working remotely. We were able to pick up and go without missing anything.
What do you dislike about the product?
I think the biggest adjustment/learning curve from the implementation has been for our receptionist and learning her new normal on answering and transferring an abundance of calls.
What problems is the product solving and how is that benefiting you?
We solved a need to upgrade, whether it was with our old system or something else. We have cut out a third party phone support vendor, cutting costs and the middleman. Our biggest realized benefit has been the flexibility to pick up and go from our desk to our home offices.
Recommendations to others considering the product:
I really like the platform because it allows anyone in our organization to pick up and go. We have people using only the mobile app, people only using it on their PC, and people using a mix of desk phone, mobile app, and PC. It's great that it's so intuitive and easy to pick up.
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