AppDynamics is used to monitor multiple applications in our company. Our company recently faced an issue with a mobile banking application. The tool conveyed that many people logged in successfully in the aforementioned application, and for others, the login failed.

AppDynamics showed us at our company that the customers on a specific telecom carrier have a problem with the SSL certificate between the mobile device and our company's firewall.

In our company, we also had an issue with slow functionality in a mobile application that also belonged to the mobile banking category; AppDynamics showed us that it was an issue with the database, as found in database monitoring. Another use case of the solution is for basic server monitoring such as CBU, disk memory, Network I/O, and similar operations.

The transaction snapshots are the most valuable feature of AppDynamics. I find this feature valuable because for every transaction running through any application server that is detected by AppDynamics, you can check the code that makes the flow list and an issue, which can come from any functionality, and in our company, we can utilize the saved time for troubleshooting and reduce the time to repair and the developers can enhance the security and functionality.

The solution is available at an inflated cost.

I have been using AppDynamics for three years.

I would rate the stability a ten out of ten. In our company, AppDynamics has been deployed in the main data center and we have two controllers related to a single application, we haven't faced any issues related to the application's stability. The stability of the solution depends on the number of applications being monitored efficiently using AppDynamics.

Our company has integrated AppDynamics to around 8000 end users. In our organization, we are using AppDynamics to monitor applications, infrastructure, and a few network devices. Numerous cloud-based applications in our bank are monitored using AppDynamics.

AppDynamics offers excellent customer support from professionals, process, and technology perspectives. I would rate the tech support a nine out of ten.

Before AppDynamics, our organization used New Relic APM, CA APM, and Broadcom APM. In our company, we switched to AppDynamics because it supports numerous applications developed in Java, PHP, Dot.Net, and other programming languages.

CA APM offers support for a limited number of languages. AppDynamics is used for end-user monitoring, while CA APM is used for front-end or back-end applications. Our company switched to AppDynamics for end-to-end monitoring, starting from the customer to the data center.

Our company is an institutional bank with numerous customers who need to avail themselves of and be satisfied with our digital services. AppDynamics helps us reduce the response time and investigate issues related to the end user. Our organization has received an ROI with the solution.

I would rate the pricing an eight out of ten. The solution is highly expensive. Our company pays for the solution on a yearly basis, if we don't add new modules or features to the license, we need to pay $1000000 every year. AppDynamics is subscription-based and can cost between $800 to $1000000.

Before choosing AppDynamics, we evaluated New Relic and Dynatrace. The troubleshooting feature is more enhanced in New Relic and Dynatrace than in AppDynamics. In our company, we have an instant or global agent in our application.

The NOC team and application support team in our company use AppDynamics to extract the root cause analysis for an incident, when evaluating multiple tools it was found that AppDynamics has more features in this area.

We have an NOC team in our company that is responsible for monitoring the response time of bank applications. The core responsibility of the NOC team is to monitor the response of each channel, which is supported by a customer-facing application for the bank.

The aforementioned channels include end-users, data centers, and each vital component. I would rate AppDynamics as eight out of ten overall. AppDynamics lacks a DR architecture; customers will receive benefits from the product, but the value versus cost is extremely high.

AppDynamics keeps up with the market trends in application performance management. One of the market trends is analytics performance, and AppDynamics addresses it with the feature of a smart agent, where you can deploy one agent and procure insights on the application's infrastructure, performance, and analytics. The vendor is constantly working on the development and improvement of AppDynamics.

Our customers typically leverage Browser Real-User Monitoring for a variety of purposes. Primarily, they seek to gain insight into end-to-end user experiences. This entails tracking user interactions comprehensively, from frontend actions to backend system responses. They desire seamless correlation between user-triggered actions and the subsequent journey through various backend components such as servers, databases, and APIs. Additionally, they aim to contextualize this data within the broader environment, encompassing infrastructure status, network health, and application performance. Ultimately, they prioritize the ability to view these interactions as cohesive transactions, facilitating efficient troubleshooting and optimization efforts.

Our customers often rely on browser real-user monitoring primarily for troubleshooting slow web application performance. This process is streamlined, often dubbed as 'three clicks to your root cause'. Initially, they identify slow transactions or those exhibiting dependency issues. Subsequently, they employ a drill-down approach to pinpoint problematic areas. This can be executed from either the user's perspective, known as the Browser perspective, or from a session viewpoint. Moreover, they have the flexibility to delve into backend processes, identifying slow or stalled processes. This comprehensive approach enables them to correlate performance issues across all layers, spanning from business processes to infrastructure, network, database, and even security considerations.

Monitoring AJAX requests and understanding user interactions are crucial components of web application performance management. While AJAX requests may seem like standard requests, their monitoring is essential for gaining insights into how users interact with the application in real time. This functionality is a fundamental aspect of modern web development and is vital for ensuring optimal user experience and application performance.

The most valuable feature is the capability to automatically detect and identify encounter rates and problematic sections within transactions. This encompasses all systems, code, APIs, analyses, metrics, and baselines. While this feature remains unchanged, envisioning the ability to effortlessly identify slow transactions and potential causes stands out as an invaluable option. Essentially, it streamlines the management of end-to-end transactions, facilitating seamless troubleshooting and optimization.

The standout feature for real-time performance monitoring in this tool is its ability to seamlessly correlate frontend and backend functions. It provides a comprehensive view across all layers and systems, enabling users to swiftly identify the root cause of any issues. This primary function is particularly valuable, offering precise insights into problem areas and bottlenecks. Additionally, the tool facilitates the identification of peak times and other performance patterns.

The page load time traffic analysis feature has been instrumental in assisting our customers with optimizing the web experience for their users. It enables the identification of slow sessions and offers insights into the factors influencing page load times.

One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website. This capability provides insights into where users encounter obstacles or drop off, allowing for targeted optimization efforts. For instance, in an e-commerce setting, it's possible to pinpoint precisely where users abandon their purchases or encounter difficulties, facilitating improvements in those specific areas of the user journey.

I have been working with it for four years.

The stability of the system is exceptionally robust, with no reported downtime. I would rate it nine out of ten.

Scalability is a straightforward process that involves simply adding more licenses to the existing setup. There are no additional tasks or complex actions required; it's a simple and seamless adjustment. Our customer base consists of enterprises. I would rate it nine out of ten.

The technical support provided is highly professional, swift, and knowledgeable. I would rate it nine out of ten.

The initial setup is straightforward. I would rate it nine out of ten.

The deployment approach varies depending on client preferences. Some clients prefer a conservative approach and opt for on-premises deployment, while others are more open to cloud-based solutions. Regardless of the chosen deployment method, the process is relatively simple and straightforward. Typically, it can be completed within a short timeframe, such as half a day to a full day.

The pricing falls within the mid-range category. I would rate it between three to five because considering the features provided, it offers value for money. If utilized effectively, the investment is justified. However, for certain businesses, the price may be perceived as slightly high.

I would recommend it, especially if you have critical web applications or internal systems, particularly in finance or the public sector. In today's environment, troubleshooting without such a solution can be extremely challenging. Overall, I would rate it nine out of ten.

The use case involves evaluating a mobile application's performance and user experience. We seek insights into peak usage hours, the application's status, and that of secondary services, such as databases and APIs, to gauge the mobile user experience.

We also want to identify potential bottlenecks and mobile degradation. We aim to ensure that mobile user monitoring is effective, similar to other forms of user monitoring. Although mobile devices present a different medium, they aim to detect errors, service degradations, slowdowns, and other issues.

In the case of a mobile banking application, AppDynamics Mobile Real-User Monitoring successfully reduced the response time from eight seconds to just one second. In another example, the tool identified an issue within the mobile app, causing lost transactions in the billing system.

The product offers end-to-end visibility. This means seeing a user's actions, such as which mobile version they're using, their operating system, location, and the specific services they're accessing. This visibility allows for effective troubleshooting of their session. Additionally, end-to-end visibility provides insights into how the application performs across different layers, such as the backend infrastructure, including application servers, integrations, and databases.

The tool offers many entry points to observe issues from the backend, for example, through dashboards or tracking business transactions for degradation. You can then drill down to specific user sessions to identify slow ones and trace them back to the backend to understand the issue. That's the product's most useful technical feature.

The user session tracking feature is embedded in the infrastructure and correlates all lines, including API and database calls. It also correlates with other metrics from the infrastructure and database.

The only improvement I see is intercepting calls in a mobile application without injecting additional code. Currently, when instrumenting or monitoring a mobile application, it's necessary to release updates, prompt users to upgrade, and inject code into the backend. It would be beneficial if there were a method to intercept these calls without requiring users to download and upgrade the application. However, I'm unsure about the feasibility of such an approach.

Additionally, there's potential for enhancing the pricing structure, particularly as scaling up can become expensive. Given the continual growth of the mobile landscape, revisiting the pricing model could be beneficial.

I have been working with the product for four years.

I rate AppDynamics Mobile Real-User Monitoring's stability as nine out of ten.

I rate the tool's scalability a nine out of ten.

AppDynamics Mobile Real-User Monitoring's support tickets are tricky. We are a major partner, and we get instant support.

I rate the tool's deployment a nine out of ten. It is easy. The deployment time for this solution is typically quite fast. Most typical technologies, such as Java or .NET applications, can take days. However, for more complex scenarios, it might take a few weeks. Overall, the deployment process is generally swift.

The usual deployment process starts with a technical assessment. Following this, the appropriate technology is acquired. Next, access to the client's systems is obtained, enabling the deployment of the agent onto their systems.

I rate AppDynamics Mobile Real-User Monitoring's pricing as seven out of ten. Mobile monitoring is paid based on the number of instances utilizing the mobile monitoring service, which increases as the scale grows. Consequently, your mobile user count can proportionally surpass all other applications.

Our customers for AppDynamics Mobile Real-User Monitoring are enterprises. If they have a critical mobile application, I think it's necessary to consider a monitoring tool. When your business relies on it, you need visibility into what's happening—peak hours, virtual access, performance, user experience, drop-off rates, conversion rate, and other relevant metrics.

Integrating AppDynamics Mobile Real-User Monitoring with existing mobile application infrastructure is generally straightforward, although there's room for improvement to make it even easier. I would rate it at nine out of ten in terms of ease of integration. However, sometimes, clients hesitate to interfere with their CI/CD pipelines.

I rate the overall product a nine out of ten.

We use the product to optimize application performance by monitoring database transactions and extracting insights for troubleshooting issues.

AppDynamics significantly reduced our organization's Mean Time to Resolution (MTTR), enhancing team productivity.

They could align the product strategy to evolve as a complete solution similar to Cisco Observability.

We have been using AppDynamics Database Monitoring for seven years.

The product's stability needs improvement. They could stabilize the authentication platform. Additionally, they need to improve microservices monitoring and log analytics.

I rate the stability a seven out of ten.

We work with around 100 AppDynamics Database Monitoring customers.

The technical support service team could be more knowledgeable.

The initial setup process is straightforward. We need to deploy the agent on the box and connect it to the controller. There are various deployment options available.

We take assistance from managed service providers for implementation.

We buy the platform's yearly subscription. I rate its pricing a six out of ten.

In one of the scenarios, a retail company encountered transaction failure issues. The problem was not with the card or payment system but the database operations. By utilizing AppDynamics, the team traced end-to-end transactions and identified a database latency problem.

Monitoring the entire end-to-end system allows us to pinpoint performance issues in the database. Tracking the user journey helped us identify the issues between the middleware and the database.

The topology view feature helps in effective monitoring. However, this feature was developed six years ago and still needs to be updated. The application needs broader improvements and reshaping for this particular area.

Database scaling or migration projects play a supportive role throughout the development, monitoring, and troubleshooting phases. During development, it integrates seamlessly with the SDLC. It detects and resolves performance issues, ensuring database availability and minimizing downtime.

I rate it an eight out of ten.

I use the solution in my company for application performance monitoring.

The most valuable features of the solution are diagnostic sessions and alerts. The diagnostic features and ability to create custom dashboards are the key features of the tool.

The integration ability of AppDynamics with other performance testing tools is an area with shortcomings where improvements are required.

I have been using AppDynamics for two to three years.

It is a stable solution.

My company has purchased a scalable version of the product.

I have experience with the solution's technical support. The solution's technical support is fine and responsive. I rate the technical support a nine out of ten.

The product's initial setup phase was difficult. There is a need for those involved in the setup process to go through the proper documentation and training available from AppDynamics.

I rate the product's initial setup phase a four on a scale of one to ten, where one is the difficult setup process, and ten is the easy setup phase.

The solution is deployed on an on-premises model.

The product's deployment phase is taken care of by our company's DevOps team.

The tool is expensive.

My company chose AppDynamics over other products in the market since we found it to be the most compatible tool with the products we used in our organization.

The product's installation process is a bit difficult. Users need to thoroughly understand the documentation and take care of the setup phase to be able to use certain features offered by the tool, which, technically, is something that users should be able to use. Generating heap dump for Java usage and Java application monitoring are areas that can be pretty difficult with the product.

I rate the overall tool a nine out of ten.

We use the software for proactive incident detection, root cause analysis, and fine-tuning.

AppDynamics Database Monitoring's most valuable feature is the ability of the out-of-the-box to update the information, provide various metrics, and possibly include custom metrics.

The product's drawback is the licensing pricing. It could be better.

We have been using AppDynamics Database Monitoring for five years.

We encounter stability issues related to performance.

We have 100 AppDynamics Database Monitoring users in our organization. It is a scalable product.

Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This particular area could be improved.

The initial setup is easy. It requires one executive and takes a few minutes to deploy it completely. It is a SaaS product and doesn't require maintenance.

I could implement the product myself as I have access to all environments in the company. I need the help of another team to provide credentials to proceed with the configuration.

The product generates a return on investment in terms of money and time. It reduces the average amount of time for resolving incidents. Time improvement saves around 20% to 30% of money.

AppDynamics offers a yearly basis license.

We have integrated AppDynamics Database Monitoring with ServiceNow and Grafana. We have been trying to integrate it with other ecosystems as it is mandatory nowadays.

I rate it an eight out of ten.

We use it to monitor the end-user responses of Oracle and Microsoft SQL. We still use OEM for deep dives.

The product provides visibility to the end-users who didn’t have visibility before.

Visibility to the end-users is a valuable feature.

The solution must improve security and setup. It runs off its own box now. The metrics could be standardized. It should add more databases.

I have been using the solution since 2016.

I rate the tool’s stability a seven out of ten.

I rate the tool’s scalability a six out of ten. We run quite a few servers.

I have used a lot of database monitoring products like OEM and SolarWinds SQL Sentry. We chose AppDynamics Database Monitoring because we bought APM.

The tool is deployed on the cloud, but we put an agent on-premise. The initial setup is straightforward. There are some complexities if we want additional features like automatic password rotation. We needed five people to deploy the product. It requires maintenance. There's not a great way to know when it's not reporting. We have to figure it out. It does not have a good alarm system to notify us when it stops.

We have seen a return on investment.

The price is okay.

We’re planning to replace the solution. It is a good tool. Overall, I rate the solution a six out of ten.