AI Voice Bot
AiseraReviews from AWS customer
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Aisera - An Easy-To-Use Chat Bot!
What do you like best about the product?
Aisera really makes it easy for our end users to comminucate with the bot. Other chat bots can be rigid with phrasing or options, but Aisera makes it easy to fill out our bot with useful information. Customizing it is easy once you get the hang of it, and their customer liasons will help a lot if you need it.
What do you dislike about the product?
No real downsides are coming to mind. No major roadblocks have been encountered.
What problems is the product solving and how is that benefiting you?
Many of our users aren't tech-savvy, so they have a hard time articulating their issues.
We were able to use Aisera to help users discern what their problems are, and provide self-service documentation that can solve the issue.
This results in most chatters not contacting the Service Desk for further help, and frees up more resources for people with bigger issues.
We were able to use Aisera to help users discern what their problems are, and provide self-service documentation that can solve the issue.
This results in most chatters not contacting the Service Desk for further help, and frees up more resources for people with bigger issues.
Aiera Experience
What do you like best about the product?
I love how friendly and accomodating everyone at Aisera is. They are always there to hear our concerns and address them immediately. They are very easy to work with. I love that they have such a sense of urgency on everything. Aisera is a great platform that I enjoy working with. The system will be used frequently and so it has been very important to have it just right and have all the amazing features that we need within this integration. I am beyond excited about the work with Aisera.
What do you dislike about the product?
I do not have a single complaint about Aisera. They are absolutely amazing to work with.
What problems is the product solving and how is that benefiting you?
They are helping to get our Chatbot Integrated and to get the Self Service part of the bot set up so that users are getting answers to their questions right then and there.
So far the experience has been great...the analytics that the tool provides is extremely helpful.
What do you like best about the product?
The ease of looking at the dashboards to gain insights on how we are achieving strong customer experience.
What do you dislike about the product?
I would love it if there was some kind of formal training / certification process.
What problems is the product solving and how is that benefiting you?
Aisera is helping us answer questions automatically as we field thousands of IT related requests daily.
Powerful AI Tool
What do you like best about the product?
There are numerous built-in features and integrations suitable to an IT organization. Very flexible tool!
What do you dislike about the product?
The Aisera admin UI can further be enhanced
What problems is the product solving and how is that benefiting you?
Aisera helped deflect common IT requests by enhancing the self service portal with an interactive chatbot
Big Improvements to Ticket Reduction
What do you like best about the product?
The customer success team we have assigned to us has been very responsive to our needs and always quick to help if there are issues.
What do you dislike about the product?
The lack of training and quality documentation has caused some issues on our end that slow our ability to do some of the work ourselves.
What problems is the product solving and how is that benefiting you?
Aisera has helped us reduce ticket volume across the company, particularly on things like password resets. They are helping us expose documentation that is hidden in ServiceNow and making that available via our chat bot.
Aisera - AI Bot
What do you like best about the product?
Aisera is such a great help when it comes to providing answers to GAP users. As long as providing the correct intent. The correct workflow served really well! It is a user friendly and easy to manage.
What do you dislike about the product?
I don't see any problems with Aisera. As an administrator we just need to make sure that we're adding the correct phrases as like putting yourself on the user's shoes. Like what are the things that a user might be putting when using the Stitch.
What problems is the product solving and how is that benefiting you?
There are plenty of issues when it comes to the GAP corporat and Store. By the use of Aisera we deflected multiple issues that instead users are trying to connect to Live support. Aisera makes it easier.
Experience with Aisera
What do you like best about the product?
Aisera platform is a good way for user to be able to interact by typing in request and able to receive/resolve issues
What do you dislike about the product?
I don't have any dislike with Aisera as of the moment
What problems is the product solving and how is that benefiting you?
Aisera able to resolve users request and its very beneficial with us because we use Aisera as a L0 Service Desk
Aisera Is A Great Solution To Creating Interactive FAQs
What do you like best about the product?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed.. It makes things much more interactive and always available. The interface is user friendly and can be implemented on a variety of platforms. Their customer support team is willing to listen to our concerns and come up with solutions.
What do you dislike about the product?
There is a lot of work required on the front-end to build the intents and flows. Continuous maintenance is required.
What problems is the product solving and how is that benefiting you?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed. It makes things much more interactive and always available
Aisera GPT chatbot - GenAI solution
What do you like best about the product?
"Aisera is a game-changer in the world of AI-driven solutions in chat technology". Among its remarkable features, the Aisera GPT and Gen AI solutions stand out as true gems. These cutting-edge technologies power Aisera's ability to provide unparalleled automation and intelligent support.
The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity.
The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity.
What do you dislike about the product?
The customer support is very slow and issues are not reponded and taken care on given timelime for Aiseras Platform.
What problems is the product solving and how is that benefiting you?
Aisera is helping us in ticket deflections and helping for faster onboarding and support to users.
Aisera review
What do you like best about the product?
automation and chatbot.
It can help for us to resolve or update the ticket if there is an automation
It can help for us to resolve or update the ticket if there is an automation
What do you dislike about the product?
Once the automation fail as we need to manually update our ticket
What problems is the product solving and how is that benefiting you?
sending Approval. closing the ticket.
It helps us to finish our task as soon as possible
It helps us to finish our task as soon as possible
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