I work with Palo Alto products, including their firewalls, VM-Series, CM-Series, hardware, and Prisma Cloud by Palo Alto Networks. I recommend Prisma Cloud by Palo Alto Networks primarily for financial services, FSI, and energy companies.
Prisma Cloud (Annual Contract)
Palo Alto NetworksExternal reviews
155 reviews
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It depends what kind and what is a use case, if starting fresh than yes.
What do you like best about the product?
I ike that its flexible and scalable, also i like it that i can integrate it with existing tools, good observability,monitoring is a deal braker for me.
What do you dislike about the product?
Always the learning curve can be steep for newcomers, especially without prior experience in observability tools, configuration flexibility comes at the cost of complexity. Pricing may also become an issue at scale, depending on data retention and usage patterns. Lastly, certain features or integrations may still require hands-on tuning or aren’t as mature as more established platforms.
What problems is the product solving and how is that benefiting you?
cortex cloud helps us deal with the complexity of managing observability at scale. before, handling prometheus ourselves was a hassle, especially when it came to longterm storage, high availability, and multi-tenant setups. with cortex, we don't have to worry about the operational overhead, and we get consistent performance and better query reliability. it also helps us catch issues faster and keeps everything in one place, which makes collaboration between teams easier. overall, it's made monitoring way more manageable without needing to build and maintain everything ourselves.
Robust multi-cloud security with a minor setup curve
What do you like best about the product?
Cortex Cloud’s unified dashboard brings together real-time threat detection, automated policy recommendations, and detailed compliance reporting in one place. Its seamless integrations with AWS, Azure, and popular SIEM platforms meant we were ingesting logs and acting on alerts within hours, not days. The customizable alert rules and intuitive visualizations have helped our team rapidly pinpoint anomalies and reduce manual review time by over 40%.
What do you dislike about the product?
The initial onboarding can be time-intensive—there’s a lot of policy fine-tuning required before you hit “optimal” settings, and some advanced modules (like custom indicators) lack step-by-step guides. The UI also feels a bit cluttered when monitoring many workloads simultaneously, and usage-based pricing can escalate quickly for larger environments unless you carefully manage data ingestion.
What problems is the product solving and how is that benefiting you?
Cortex Cloud solves the core challenges of securing dynamic, multi-cloud environments by unifying visibility and controls across AWS, Azure, and GCP into a single console, automating threat detection and triage with machine-learning analytics that reduce false positives by roughly 60%, enforcing real-time policy orchestration to eliminate configuration drift, and generating continuous, audit-ready compliance reports. As a result, we halved our mean time to remediation, reclaimed over 20 analyst-hours per week from manual log-sifting, maintained 100% compliance, and scaled protection across more than ten cloud accounts without adding headcount.
Feedback for Cortex Cloud
What do you like best about the product?
What I like best about Cortex Cloud is its seamless integration of scalable infrastructure with real-time data processing, enabling rapid and reliable application deployment.
What do you dislike about the product?
What I dislike about Cortex Cloud is that its learning curve can be steep for new users due to complex configuration and limited onboarding documentation.
What problems is the product solving and how is that benefiting you?
Cortex Cloud is solving the problem of managing scalable, event-driven microservices by providing a unified platform for real-time data processing, deployment, and monitoring—benefiting me by accelerating development cycles, reducing operational overhead, and improving system reliability.
Intuitive. Helpful staff
What do you like best about the product?
Other than the ease of use the helpfulness of staff. Never had an issue staff cannot resolve, when I message their support they are quick to assist and usually have the answers first time round
What do you dislike about the product?
There isn’t much I actually dislike but if I had to pick anything it would probably be the fact that I’d want more features I guess. Nothing in particular as it does the job I require.
What problems is the product solving and how is that benefiting you?
We run this alongside other products and it provides us the ability to monitor our cloud data and ensure this is secure and complices with the compliance policies we have setup.
Great experience with ease of use.
What do you like best about the product?
Gets the job done and has a good user interface. Smooth user experience and is usually free from any bugs. Support and implementation are also good from my usage
What do you dislike about the product?
Can be slow sometimes and takes time to learn the product. Certain functionalities are complex and can take more time to understand. Need additional handholding
What problems is the product solving and how is that benefiting you?
Compliance with different laws and local countrys' requirements, This helps enabling to run businesses across various countries in a seamless manner.
Solid platform for managing infrastructure.
What do you like best about the product?
Cortex Cloud helps reduce the complexity of managing different services. It brings everything into one view which makes it easier to spot issues quickly and respond faster. The integrations with other tools like Slack work smoothly, and the incident tracking is solid. It makes our day to day work a lot more efficient.
What do you dislike about the product?
Some of the features feel a bit hidden or not fully documented, which made the initial learning curve slightly steeper than I expected. Also while the UI is generally clean, I wish there were more options to customize the dashboard to match my workflow better.
What problems is the product solving and how is that benefiting you?
One of the biggest issues it’s helped with is centralizing service information and improving reliability. Instead of manually tracking services, dependencies, and incidents across different tools, Cortex Cloud gives me one place to monitor everything. It’s made it easier to catch problems early, automate some of the repetitive tasks, and keep our systems more stable overall. It’s definitely improved how quickly we respond to issues and how well we coordinate as a team.
Decent tool with potential, but needs some polish.
What do you like best about the product?
I appreciate how Cortex Cloud simplifies access to cloud-based services and makes it easier to collaborate remotely. The dashboard is user-friendly, and setting up new environments is relatively fast and smooth. It’s also pretty scalable, which helps when projects start growing.
What do you dislike about the product?
It still feels a bit rough around the edges—some features are inconsistent, and the interface can get glitchy at times. I’ve also experienced occasional lag, especially during high-load periods, which slows down the workflow. It could also benefit from more detailed documentation.
What problems is the product solving and how is that benefiting you?
Cortex Cloud helps manage cloud security and compliance more efficiently, especially when dealing with sensitive customer data. It usually cuts down the time spent on manual audits and ensures that we're aligned with industry standards. Having centralized governance tools also will reduce the risk of human error and streamlines internal reviews. Overall, it gives us more confidence in our infrastructure and saves time during audits and policy enforcement.
Integrates threat detection for multiple clouds but pricing remains a concern
What is our primary use case?
What is most valuable?
The threat detection feature in Prisma Cloud by Palo Alto Networks integrates with cloud-native controls like AWS GuardDuty and similar services on Azure and GCP. It also brings its own threat intelligence from Unit 42 and supports external intel feeds like VirusTotal. Multi-cloud compliance monitoring leads to a normalized view and can reduce workforce requirements.
What needs improvement?
The cost of Prisma Cloud by Palo Alto Networks is too high. I would also appreciate the addition of NLP to reduce the learning curve and make configuring queries more user-friendly.
For how long have I used the solution?
I have been working with Prisma Cloud by Palo Alto Networks since it was called RedLock in 2019.
How was the initial setup?
The initial setup is straightforward. Day zero involves cloud integration following an admin guide. Day one involves policy tuning, customization, and configuring compliance policies like GDPR.
What was our ROI?
The ROI is challenging to quantify. While there is tangible reduction in workforce needed, exact cost savings cannot be easily measured.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing are expensive. There are different experiences with ROI, and exact cost benefits are hard to quantify.
What other advice do I have?
If you have a multi-cloud environment, Prisma Cloud by Palo Alto Networks is essential for reducing costs and normalizing outputs. In a single-cloud, limited setup with good automation, you might not need it. I rate the overall solution at seven to seven and a half.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Properly using AI to drive innovation
What do you like best about the product?
Having worked on some in-house AI driven security solutions I can say this gives a very nice turn-key solution. The fact it's a cloud native solution flies pretty well with the upper management and it gives a good user experience for the admins or security folk who have to cover all their bases with anything they need to monitor.
What do you dislike about the product?
There is the price to consider on this product for sure, having it be a cloud-first solution my personal gripes about telemetry and security of our company data come to mind and make me wary of how much is really shared and if the security solution actually makes some things more vulnerable, but that's more of a personal thought. I'd say enterprise pricing is still the biggest barrier to entry for many companies.
What problems is the product solving and how is that benefiting you?
The biggest benefits we saw were in the lowering of mental overhead and time lost on poring over our code and making sure it's actually cloud ready. It ma
Unexpected experience
What do you like best about the product?
Customer support is very efficient. Custom implementation through the use of the many features they provide. Even tough documentation is not detailed is quite easy to integrate.
What do you dislike about the product?
Documentation is not very detailed. Could provide more info. Pricing a little bit exaggerated, if it would be cheaper would be a great. User interface could be made more user friendly.
What problems is the product solving and how is that benefiting you?
Provides a real-time monitoring and very helpful security features such as unauthorized access protection and AI-based analysis to identify potential issues
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