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Prisma Cloud (Annual Contract)

Palo Alto Networks | 1

Reviews from AWS customer

20 AWS reviews

External reviews

151 reviews
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4-star reviews ( Show all reviews )

    Medical Practice

Prisma Cloud provides with good Security Posture of the company

  • June 20, 2023
  • Review provided by G2

What do you like best about the product?
integration with AWS, Azure Organization to automatic onboard new accounts
What do you dislike about the product?
AWS Security Hub integration isn't convenient. Requires each integration setup for every account.
What problems is the product solving and how is that benefiting you?
Gives the overall posture of our environment at a glance


    Akshay Karoo

Provides security scanning in multi and hybrid cloud environments and the visibility and control we need

  • May 17, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Prisma Cloud for the banking sector to check the policies as required.

How has it helped my organization?

Prisma Cloud provides security scanning in multi and hybrid cloud environments. This is important because customers often ask if they need certain services, such as detection, auto-remediation, and policies. AWS has all of these features, but why would a customer use anything else? The answer is that Prisma Cloud is multi-cloud, so it can monitor multiple clouds as well as on-premise networks. This is often a key requirement for customers.

Prisma Cloud can help us take a preventative approach to cloud security. It is built for developers and provides a range of features, including RQL, multi-cloud support, and endpoint detection.

Prisma Cloud provides the visibility and control we need. It properly manages all cloud assets and provides information about assets in our cloud.

Prisma Cloud provides us with a single tool to protect all our cloud resources and applications, eliminating the need to manage and reconcile disparate security and compliance reports.

Prisma Cloud provides risk clarity at runtime and throughout the entire pipeline. It also shows issues as they are discovered during the build phases.

The developers are able to correct issues using the tools they used to code.

The alert investigation time has been reduced by half an hour.

What is most valuable?

Prisma Cloud's most important feature is its auto-remediation. This feature automatically fixes security vulnerabilities in our cloud or on-premises environment. This can help us to improve our security posture and reduce our risk of a security breach.

What needs improvement?

Prisma Cloud lags behind in terms of security automation capabilities. Specifically, the investigation feature is not fully automated and requires users to know the RQL language. This can be a barrier for new users.

Prisma Cloud is not updating the real-time information on the UI for our cloud assets. It takes approximately two to three hours for the information to be updated.

I would like Palo Alto to provide a three-month free trial for Prisma Cloud.

The stability has room for improvement.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two months.

What do I think about the stability of the solution?

Prisma Cloud is not stable except for our AWS clients.

What do I think about the scalability of the solution?

Prisma Cloud is scalable.

How was the initial setup?

The initial setup is straightforward. The deployment can take anywhere from two days to 15 days. We deploy based on the customer's requirements. 

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is more expensive than Check Point CloudGuard.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks an eight out of ten.

Based on an organization's basic requirements for auditing and detection, I would recommend Prisma Cloud.

The best thing I have learned about Prisma Cloud is that it is a single platform, like SIEM. This is beneficial for network engineers because it reduces the complexity of finding the cause of an issue. With Prisma Cloud, everything can be found in one place.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2183880

Great security posture and workflow protection with a detectable ROI

  • May 13, 2023
  • Review from a verified AWS customer

What is our primary use case?

It's a service that we have acquired for our cybersecurity department. We deployed Prisma Cloud by Palo Alto in all our clouds, which are Amazon, Azure, and Alibaba.

We are doing cloud security compliance as a security posture, and we are also doing workflow protection.

How has it helped my organization?

The solution gives us a lot of visibility across all of our cloud solutions. It helps with the security posture across all of our clouds. 

What is most valuable?

The security posture and workflow protection are excellent.

From the initial POC, compared to what we had witnessed with Check Point, it's easier to use.

What needs improvement?

Prisma Cloud is quite a good solution. However, the price is not good. 

We'd like to have more native integration with clouds and additional security checks in the future. It will be nice to see a general evolution of the solution. 

For how long have I used the solution?

I've been using the solution for about one year.

What do I think about the stability of the solution?

The stability has been good so far after less than a year of use.

What do I think about the scalability of the solution?

We are early in the process in terms of using the solution. We're not expecting to scale in the next few years. The problem there will be the licensing costs.

Right now, the environment we use is quite big already. We have several clouds already and need the visibility the solution provides. 

How are customer service and support?

Our consultants deal with technical support. I do not deal with support directly. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We wanted our partner to validate our security with a tool from time to time. However, it was a service they were providing to us.

How was the initial setup?

My team was involved in the deployment. I was not directly involved. It was straightforward with the help of our consultants.

What about the implementation team?

Our consulting partner helped us with the initial deployment. 

What was our ROI?

We witnessed an ROI. It helped reduce risks and sped up threat detection. We avoided human mistakes as well while using this solution. 

We noted the value almost immediately once it was deployed. 

What's my experience with pricing, setup cost, and licensing?

The price is high. In the future, when there are more competitors at the same level with different clouds, maybe the position will be different. 

Which other solutions did I evaluate?

We evaluated Check Point due to the relationship we have with them. Yet, they did not completely support Alibaba. Alibaba was only compatible with Check Point and Prisma. However, Check Point was at a very early stage and not quite as developed. 

What other advice do I have?

I'd rate the solution an eight out of ten. 


    reviewer1639854

Provides security across multi and hybrid-cloud environments and covers the full cloud-native stack with a single pane of glass

  • May 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for three areas, CSPM, CWPP, and Cloud Security.

We use Prisma Cloud by Palo Alto Networks mostly for CSPM. CSPM helps us identify and fix misconfigurations in our cloud environment. This can help us prevent security breaches and improve our overall cloud security posture.

Prisma Cloud also provides CWPP. CWPP helps us protect our cloud workloads from malware, ransomware, and other threats. This can help us keep our data safe and secure.

Prisma's Cloud security is something we are still working on.

The solution is deployed as SaaS.

How has it helped my organization?

The solution provides security across multi and hybrid-cloud environments. However, we are currently only using it for the public cloud. We do not use it for any hybrid solutions, and we are not running any on-premises solutions on it.

The solution covers the full cloud-native stack with a single pane of glass. If we need a holistic view of our security posture, Prisma Cloud is a good option. It provides a single pane of glass for managing our security across all of our CNCF workloads.

Overall, Prisma Cloud by Palo Alto Networks is a very good product. I have been using it for the past four years, and I found it to be very effective in helping me to understand my cloud security posture. 

I will use the CNCF as an example. I really like the complete tool. When we first started to use the cloud, we didn't know what we were doing. Only the admins knew what they were doing wrong and what the threats were in the cloud. Cloud is a shared responsibility between us and the cloud provider. This is true for any cloud provider, such as GCP, Azure, or AWS. We don't have visibility into what admins are doing wrong or right, or how many admins keep our configuration secure. On-premises has parameters, but the cloud does not. The solution provides visibility into what is wrong in our environment, what has been done wrong, and what we can do to correct it. This is because of the configuration and the misconfiguration. From an architectural perspective, if we are doing the first step wrong, there is no point in going to the second step and making it correct. We should make our first step correct. Prisma Cloud provides visibility for us to do this.

Prisma Cloud's comprehensiveness for securing the entire cloud-native development lifecycle across build, deploy, and run is good. The solution provides a single pane of glass for everything, including core security, data security, CSP, CWPP, and EIM security. Other good options are available, but they do not offer a single pane of glass. Instead, they are individual products or modules that must be used separately. Prisma Cloud can improve IM and data security, but if we do not want to use multiple tools, Prisma Cloud is a good option because it offers a single pane of glass for all our security needs.       

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environment becomes. We can see how many complaints and alerts we have, which gives us a sense of security. 

Prisma Cloud enabled us to integrate security into our CI/CD pipeline and add touchpoints into existing dev ops processes.

Prisma Cloud provides us with a single tool to protect all of our cloud resources and applications without having to manage and reconcile discrete security and compliance reports. For operations, the capability of CSPM works well.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline, showing issues as they are discovered during the build phases. Our developers are able to correct issues using the tools they used to code. Some of the results are false positives but the majority are not.

Prisma Cloud helps reduce some of our runtime alerts by 40 percent.

Prisma Cloud helped reduce our investigation time by up to 60 percent. 

What is most valuable?

I find the CSPM area to be a more valuable and flexible feature. We have control in our hands, and we can do anything we want with our cloud security posture management.

What needs improvement?

Prisma covers all the CNCF areas. However, they are not the best in all of them. For example, their identity controls are not the best. They have modules for identity controls, but they are not the best in the market. The same is valid for data security. AWS and Azure have better native data security than Prisma. Individual modules, other than CSPM and CWPP, could be improved.

The security automation capabilities are average. They have a semi-automated remediation policy, but many tools on the market can automatically remediate based on the resource and desired outcome we need. Therefore, I think the automation of alerts could be improved.

The visibility of the reporting data for CI/CD can be improved in our console to make the output visible to management and developers.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for four years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud is a scalable platform that releases new modules every six months.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward for an experienced person who follows the instructions. If we have all the necessary resources, the deployment can be completed in one day.

I first started with the CSPM, then the CSP medium, about a year before moving to computing. I then tried data security for native security and more outside and code security.

What about the implementation team?

We used Palo Alto Networks' Professional Service, which was included in our credit and license. They provided us with assistance with the initial implementation, and we were satisfied with their services.

What was our ROI?

We have seen a return on investment from using Prisma Cloud because it has improved our compliance and security posture.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. However, I think some modules need to be restructured, particularly those related to data security. The licensing model for data security should be compared to the native security offered by AWS and Azure.

Which other solutions did I evaluate?

We evaluated Wiz and CrowdStrike. We initially started with CSPM, so Prisma Cloud was more flexible. The representative of the Prisma Cloud CSPM was better and more user-friendly. It gave us more permissions, more controls, and it wasn't complex. We could still do whatever we wanted if it was not given by Prisma out of the box. Therefore, we chose Prisma Cloud.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks an eight out of ten.

If you are new to the cloud and you are not sure where to start, I would recommend using Prisma Cloud. It will give you a comprehensive view of your cloud security posture and help you to identify any areas where you may be vulnerable. You can also use Prisma Cloud to test and evaluate different security controls before you deploy them in your production environment.

Our entire company uses Prisma Cloud. Anything we deploy in the cloud is protected by the solution.

Prisma Cloud does not require maintenance from our end.

If someone is new to the cloud and looking for cloud security, I think the best place to start is Prisma Cloud. Prisma Cloud offers a comprehensive set of security capabilities, including CSPM, workload security, and cloud security. We can start by using the CSPM module to assess our cloud security posture and identify any potential vulnerabilities. Once we have addressed any critical vulnerabilities, we can then move on to the other modules.

Everything is a lesson because we started with no knowledge. We did not know that there would be many risks and offenses involved in our cloud security environment. We need to know all of the risks, and we can overcome them with Prisma Cloud.

Which deployment model are you using for this solution?

Public Cloud


    reviewer2173338

Good inventory reporting and security posture management

  • May 01, 2023
  • Review from a verified AWS customer

What is our primary use case?

I generally use Prisma Cloud to dive deeper into any security findings generated by Prisma. It's also a good way to get a complete inventory of all our cloud assets spread across different cloud platforms.

How has it helped my organization?

The customers that we work with have really benefited from Prisma Cloud by including it in their workflows and security audits. Prisma Cloud has really helped them improve their security posture.

What is most valuable?

Prisma Cloud's inventory reporting is pretty good. If you have multiple clouds or platforms, you can have a list of all your cloud resources within Prisma. The security posture management is also great.

We continuously work with our security teams to find any issues with their infrastructure. Prisma continuously monitors the infrastructure, which helps us locate those resources and patch those findings.

What needs improvement?

The information presented in the UI sometimes doesn't look intuitive enough. For instance, if I want to look at all the resources that are affected by a certain finding, sometimes it's not easy to locate how to look at all those resources in one place. But that's just a UI quirk. However, API-wise, Prisma Cloud is pretty good for locating what you're looking to find.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for the past six months.

What do I think about the stability of the solution?

It is a stable product. I haven't seen any outages with Prisma Cloud.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

Prisma Cloud's customer service is pretty great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a different solution before switching to Prisma Cloud. The decision to switch to Prisma Cloud was a strategic decision made by the enterprise.

How was the initial setup?

The initial deployment was pretty straightforward. We primarily use it with our AWS cloud, and it's pretty easy to set up cross-account roles to get access to Prisma. Prisma Cloud uses cross-account IAM roles in AWS. You just set those roles up using a stack SAT across your entire set of AWS accounts, and Prisma can access all those accounts immediately.

What about the implementation team?

We implemented in-house.

What was our ROI?

Prisma Cloud has really improved our productivity and freed up resource time from manually hunting for findings to automating it.

Which other solutions did I evaluate?

Before choosing Prisma Cloud, we did a few POCs for products like DivvyCloud, Dome9, and Cisive. All these products pretty much do the same thing with a few differentiating factors, but not enough to really stand out.

What other advice do I have?

I rate Prisma Cloud an eight on a scale of one to ten for ease of use. It is pretty intuitive, except for not being able to locate resources affected by a certain finding individually.

Prisma Cloud has helped free up staff to work on other projects. Previously, we used to do ad hoc scripting to find different resources affected by a certain finding. However, we no longer have to do that because everything is automated.

At least ten hours each week were freed up because of the Prisma Cloud.

Meeting with all the industry professionals at the RSA conference is a great feeling. We get to learn about the latest trends in cybersecurity, all the new products that are coming up to tackle all the challenges, and especially the role of AI and machine learning in cybersecurity.

We've been looking at improving our hybrid connectivity solutions and making them more secure. We explored a few solutions at the RSA conference, which will come into play when we decide.

Overall, I rate Prisma Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2173335

Good cloud security posture management and easy to use

  • May 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

When we migrated our workloads from the on-prem to the cloud, we used Prisma Cloud to tell us whether our workloads were PCI compliant.

How has it helped my organization?

Prisma Cloud ensures that our organization is PCI compliant.

What is most valuable?

The most valuable feature is its cloud security posture management. Prisma Cloud is very easy to use and gives us daily reports.

What needs improvement?

The user interface should be improved and made easier.

For how long have I used the solution?

We have been using Prisma Cloud by Palo Alto Networks for five years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

Prisma Cloud’s customer support is good.

What was our ROI?

We have seen an ROI with respect to time and metrics.

What's my experience with pricing, setup cost, and licensing?

Regarding Prisma Cloud's pricing, we started small, and then we just kept on growing.

Which other solutions did I evaluate?

Before choosing Prisma Cloud, we evaluated SolarWinds as an option. We chose Prisma Cloud because SolarWinds wasn't an enterprise-level software.

What other advice do I have?

The solution has a moderate level of ease of use. Prisma Cloud has helped free 50% of our staff's time to work on other projects. Many tasks were done manually before, but now things are faster with Prisma Cloud.

We are trying to learn about new cybersecurity issues and what other solutions are available to combat them.

Overall, I rate Prisma Cloud an eight out of ten.


    reviewer2173317

Provides good policies and violation alerts and is easy to use

  • May 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the Bridgecrew, IaC, and CSPM domains.

How has it helped my organization?

Prisma Cloud has given us a good approach to view our security loopholes. Container security has also helped us.

What is most valuable?

CSPM is very useful because it gives us good policies and violation alerts. The solution is very good for IaC too.

What needs improvement?

The reporting should be much more refined.

They need to improve the API gateway.

For how long have I used the solution?

I have been using Prisma Cloud for three years.

What do I think about the stability of the solution?

The stability is improving.

What do I think about the scalability of the solution?

The scalability is good. We can extend it to many cloud vendors.

How are customer service and support?

Palo Alto's support is good.

How would you rate customer service and support?

Positive

What other advice do I have?

The solution is good. It is easy to use, but Prisma keeps on releasing new features. So the console becomes a little bit typical. Auto-remediation is time-efficient.

The RSA conference is valuable to my organization. The conference has an impact on our organization's cybersecurity purchases sometimes. Overall, I would rate Prisma Cloud an eight out of ten.


    TracyBannon

Secures data and allows large volumes of data to be secured and exposed within a tight and well-founded community

  • May 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

We were implementing and expanding a system that we had internally. We were creating a system called Midas, which was about keeping data safe. It was cloud-based. We wanted to keep data safe and provide an analytics environment on the cloud.

How has it helped my organization?

We now have a service offering that secures data and allows large volumes of data to be secured and exposed within a tight and well-founded community.

It helped to reduce downtime in our organization.

What is most valuable?

Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter.

What needs improvement?

The area for improvement is less about the product and more about the upsell. If we've already agreed that we'd like your product x, y, or z, don't try to add fries to my burger. I don't need it.

For how long have I used the solution?

The firm has been using it for about two years. My direct interaction with it was about a year ago.

What do I think about the stability of the solution?

I didn't notice any kind of instability, but there are foibles and little nuances.

How are customer service and support?

We are happy with it overall. I'd rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a number of different solutions and still do.

How was the initial setup?

It was in-between in terms of complexity. We leveraged our Palo Alto friends to help us get over the humps, and they did a great job.

What about the implementation team?

We didn't take help from any third party. Palo Alto implemented it.

What was our ROI?

We have not seen an ROI in this case, but we didn't buy it for a return on investment.

Which other solutions did I evaluate?

We evaluated multiple solutions. They have a well-known product line in the industry, and we stopped and talked with them and picked them because of their capabilities and competencies.

In terms of providing a unified platform that natively integrates all security capabilities, I'm not expert enough to say that it supplies everything, but it's well-known. There are a number of different features and capabilities in their suite.

What other advice do I have?

To a colleague at another company who says, “We are just looking for the cheapest and fastest firewall," I would say that it's never the cheapest and the fastest. You always need to lay down what your needs are and then go after who has the right level of capabilities, competencies, and price point.

Palo Alto embeds machine learning in the core of the firewall to provide inline, real-time attack prevention. Every vendor needs to be considering how they're going to appropriately integrate both generative AI and machine learning. As we move forward, it's going to be table stakes.

In terms of the value I receive from attending an RSA Conference, I have two hats. I'm working for an organization. It's federally funded research and development. Attending an RSA Conference helps me keep a finger on the pulse of that, but I also am a security blogger, so I make sure that I'm keeping up to date. Talking to people is another important part of this conference. The one thing that's missing from the conference is that there's so much focus on reaction instead of protection up front and thinking about things up front, but it's a very valuable conference overall. 

Overall, I'd rate them an eight out of ten. They are well known in this field, and they do have good products that are niche to what they're doing.


    Military

Comprehensive security across the board, but not perfect

  • January 18, 2023
  • Review provided by G2

What do you like best about the product?
* The automated threat detection works well
* All risk assessments are valuable
* Policy enforcement is well developed
* Identity monitoring is brilliant, we use it daily
What do you dislike about the product?
* The setup process required some substantial hands-on time from dozens of my colleagues, including myself, and the implementation overall took much longer than expected.
* the visibility into system resources is lacking - the graph doesn't give us any value
* lots of manual processes for everything (CSPM, DSPM, not automated enough)
* Relatively high cost for larger organizations like ourselves
What problems is the product solving and how is that benefiting you?
We solve many issues around cloud deployments, and the automated threat detection with the RT risk assessments is fantastic for us to identify issues quickly. It also helps us with compliance.


    Internet

Prisma cloud for CSPM

  • January 11, 2023
  • Review provided by G2

What do you like best about the product?
If you are looking for a solid cloud security product with a good set of features, Prisma is a decent option.
What do you dislike about the product?
Prisma is a cloud security product that offers a lot of functionality on the surface, but upon deeper examination, it lacks depth in certain areas. The product has a wide range of features, but some are not as robust as they could be.
What problems is the product solving and how is that benefiting you?
Prisma is a product that helps organizations with solving the problem of Cloud Security Posture Management (CSPM), which is the process of monitoring and managing the security posture of your cloud environment