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Prisma Cloud (Annual Contract)

Palo Alto Networks

Reviews from AWS customer

20 AWS reviews

External reviews

155 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Logistics and Supply Chain

From Prisma to Cortex: A Solid Cloud Security Upgrade

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
Strong cloud security – It catches misconfigurations and vulnerabilities fast.

Easy to use – The dashboard is clean and gives clear alerts.

Good for compliance – Helps with standards like CIS and GDPR without extra hassle.

Works across AWS, Azure, GCP – No need for separate tools.

Helpful threat detection – Stops real risks before they cause problems.

It just works—no overcomplicating things.
What do you dislike about the product?
Can be pricey – The cost adds up, especially for smaller teams.

Steep learning curve – Some features aren’t intuitive right away.

Alert overload – Sometimes flags minor issues, creating noise.

Slow at times – The interface can lag with large cloud environments.

Support delays – Took longer than expected to resolve a ticket.

Still a solid tool, but these quirks can be frustrating.
What problems is the product solving and how is that benefiting you?
Cortex Cloud tackles a few big headaches for us:

Stops security gaps in our cloud setup – Before, misconfigurations in AWS/Azure would slip through. Now it flags risks automatically, saving us from potential breaches.

Cuts through compliance chaos – Audits used to be a nightmare. Cortex’s pre-built checks (like CIS benchmarks) cut our prep time in half.


    Ilona F.

It is really interesting and useful cybersecurity product to use

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
I work as security QA and we integrate Cortex Cloud it to scan it with our product which we provide to customers.
I can say that your product really comfortable to use and understand, it helps to use it without big experience in this field.
I like interface of Cortex Cloud as well.
What do you dislike about the product?
The most disadvantage is price of this product but, for my opinion, it unique desicion for our product and costs = quality.
The next minus is integration with CI/CD, it requires more additional time.
What problems is the product solving and how is that benefiting you?
Cortex Cloud scans our VMs and prevent API vulnerabilyties and scans containers on Docker as well.
Also, it detects vulnerabilities in our virtual machines, which gives us opportunities to fix them.


    Computer Software

Cortex Cloud is the BEST..

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
I really appreciate how user-friendly the interface is. It makes navigating complex data much simpler, and the integration with our existing tools was surprisingly smooth, saving us a lot of setup time initially. It just feels intuitive to use day-to-day.
What do you dislike about the product?
Sometimes the platform feels a little slow during peak usage times, which can be frustrating when you're on a tight deadline. I've also found that exporting very large datasets occasionally encounters errors or takes longer than expected, which can disrupt workflow.
What problems is the product solving and how is that benefiting you?
Cortex Cloud helps us find security problems in our containers before they go live, like checking for known flaws. It also keeps an eye on them while they're running to stop hacks or suspicious activity automatically. This makes our apps safer overall and helps us meet security standards more easily.


    Christos V.

Solid platform for managing infrastructure.

  • April 23, 2025
  • Review provided by G2

What do you like best about the product?
Cortex Cloud helps reduce the complexity of managing different services. It brings everything into one view which makes it easier to spot issues quickly and respond faster. The integrations with other tools like Slack work smoothly, and the incident tracking is solid. It makes our day to day work a lot more efficient.
What do you dislike about the product?
Some of the features feel a bit hidden or not fully documented, which made the initial learning curve slightly steeper than I expected. Also while the UI is generally clean, I wish there were more options to customize the dashboard to match my workflow better.
What problems is the product solving and how is that benefiting you?
One of the biggest issues it’s helped with is centralizing service information and improving reliability. Instead of manually tracking services, dependencies, and incidents across different tools, Cortex Cloud gives me one place to monitor everything. It’s made it easier to catch problems early, automate some of the repetitive tasks, and keep our systems more stable overall. It’s definitely improved how quickly we respond to issues and how well we coordinate as a team.


    Information Technology and Services

Decent tool with potential, but needs some polish.

  • April 23, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate how Cortex Cloud simplifies access to cloud-based services and makes it easier to collaborate remotely. The dashboard is user-friendly, and setting up new environments is relatively fast and smooth. It’s also pretty scalable, which helps when projects start growing.
What do you dislike about the product?
It still feels a bit rough around the edges—some features are inconsistent, and the interface can get glitchy at times. I’ve also experienced occasional lag, especially during high-load periods, which slows down the workflow. It could also benefit from more detailed documentation.
What problems is the product solving and how is that benefiting you?
Cortex Cloud helps manage cloud security and compliance more efficiently, especially when dealing with sensitive customer data. It usually cuts down the time spent on manual audits and ensures that we're aligned with industry standards. Having centralized governance tools also will reduce the risk of human error and streamlines internal reviews. Overall, it gives us more confidence in our infrastructure and saves time during audits and policy enforcement.


    Consulting

great

  • April 22, 2025
  • Review provided by G2

What do you like best about the product?
I like how easy it is to use. It helps to boost engineering efficiency by providing clear metrics and standards. It's great for teams that want to be more aligned and scalable!
What do you dislike about the product?
The initial setup is slightly complex. Moreover, maintaining integrations would require consistent efforts (frequent use) and alignment from team members.
What problems is the product solving and how is that benefiting you?
It helps with API security because it enforces standards across services. It can help document and monitor APIs, which reduces risk. Cortex Cloud helps solve API security and risk-based vulnerability issues by enforcing standards across services. With scorecards and integrations, it ensures APIs are documented, secured, and monitored. This reduces risk as it flags vulnerable services early.


    Computer & Network Security

Easy and worth it

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
The instant alerts were nice because they help me be aware of anything happening in an instant without any struggling or hard requirement. I like solutions in real time.
What do you dislike about the product?
The doensides of cortex cloud would be sometimes the spam or unnecessary information provided to me. Also maybe the too many statistics mKes it harder for me to see the relevant info i am looking for.
What problems is the product solving and how is that benefiting you?
As mentioned before it helped me with instant alerts solving instantly in real time issues or at least making me aware of. I want my apis to be secure yet accessible.


    reviewer1547388

Cloud native security monitoring ensures improved AWS protection and report quality

  • April 18, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am using Prisma Cloud by Palo Alto Networks for security. It ensures AWS security, and it is part of my cloud report.

What is most valuable?

Prisma Cloud by Palo Alto Networks has a good reputation and prepares constructive reports that are helpful for addressing any security issues. The Cloud Native Security Monitoring feature is also beneficial and is a good aspect of the solution.

What needs improvement?

I believe there are some issues with the product's maturity. In some cases, it could malfunction concerning Cloud Native. These are aspects that need to be checked to ensure stability, especially in terms of monitoring.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for almost over a year.

What do I think about the stability of the solution?

I would rate the stability of Prisma Cloud by Palo Alto Networks at seven out of ten.

What do I think about the scalability of the solution?

While I haven't scaled Prisma Cloud by Palo Alto Networks, I believe that Cloud products generally have scalability available.

How are customer service and support?

I would rate Palo Alto Networks' technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with SonarQube, which I consider an earlier and stable product. Prisma Cloud by Palo Alto Networks, however, needs some maturity improvement.

How was the initial setup?

The initial setup process for Prisma Cloud by Palo Alto Networks was primarily a little complex.

Which other solutions did I evaluate?

SonarQube

What other advice do I have?

The features of Prisma Cloud by Palo Alto Networks are overall satisfying, although I would like to verify some aspects. My final rating for Prisma Cloud by Palo Alto Networks is eight out of ten. I recommend Prisma Cloud by Palo Alto Networks to other users.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Airlines/Aviation

Smooth experience

  • April 16, 2025
  • Review provided by G2

What do you like best about the product?
Cortex Cloud is a great tool for protecting our organization’s network. We primarily use it for secure VPN access, and the experience has been smooth and reliable. The interface is intuitive, and the connection is stable even during high-demand periods. What I like most is the seamless integration with our existing security infrastructure, which enhances our overall protection without adding complexity. The centralized management and visibility into network activity are also major upsides, making it easier for our IT team to monitor and respond to threats efficiently
What do you dislike about the product?
While Cortex Cloud is generally reliable and efficient, there are a few areas that could be improved. At times, the initial VPN connection setup takes slightly longer than expected, which can be inconvenient when trying to access systems quickly. Additionally, some advanced features could benefit from clearer documentation or more intuitive UI design, as it can be challenging for less experienced users to navigate
What problems is the product solving and how is that benefiting you?
Cortex Cloud is solving the critical problem of secure and reliable remote access to internal systems. By providing a smooth and stable VPN experience, it ensures that employees can work from anywhere without compromising security. This has been especially beneficial in supporting our hybrid work model, enabling productivity while maintaining strong access controls. It also helps streamline network monitoring and threat detection, reducing response times and enhancing our overall cybersecurity posture.


    Manish M.

Another level cloud platform

  • April 12, 2025
  • Review provided by G2

What do you like best about the product?
First of all most of our engineers find it very helpful because of the diverse options that they get and also the platform is user friendly. There’s a clear visibility of microservices, teams, and who owns some of the aspects and what not.
What do you dislike about the product?
I would say initial set up was slightly complicated but as we move forward, it was much more easier to understand how the things work and other thing I would say the pricing factor.
What problems is the product solving and how is that benefiting you?
I would say full visibility to all the teams because the integrations that we have work seamlessly more with Okta, Datadog, PagerDuty etc. And also, once you’re familiar with the way, cortex cloud works it’s much more easier to deploy things in a fast pace, then compared to most of the other cloud services out there.