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Prisma Cloud (Annual Contract)

Palo Alto Networks

Reviews from AWS customer

38 AWS reviews

External reviews

147 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Suranjit Paul

Simplifies compliance, streamlines report delivery, and improves visibility

  • June 19, 2024
  • Review from a verified AWS customer

What is our primary use case?

We currently leverage Prisma Cloud's Cloud Security Posture Management and Cloud Workload Protection Platform modules and plan to migrate to their full Cloud Native Application Protection Platform solution for a more holistic security approach.

Our security system uses three major CSPMs, ingesting logs and integrating them with a central CSPM page for visibility. We also incorporate identity and document management systems. Prisma Cloud's detection tool based on its policies provides initial alerts, with our SOC team focusing on the most relevant ones. We leverage a modified threat framework combining NTSF and MITRE to monitor key policy areas like malware, unauthorized access, phishing, data loss, and system failures. Within Prisma, we categorize policies based on our organization's priorities, using custom tags to identify them and create dashboards. Webhooks then send these alerts to our SIEM platform for further analysis.

How has it helped my organization?

Prisma Cloud offers security spanning across multi-cloud and hybrid cloud deployments, supporting industry leaders like Google Cloud Platform, Microsoft Azure, Amazon Web Services, Alibaba Cloud, and Oracle Cloud.

Prisma Cloud simplifies compliance with regulations, a crucial security aspect for large organizations, by providing full visibility into our cloud environments. This eliminates the time-consuming need to manually check configurations within each cloud service provider. With Prisma Cloud's single pane of glass view, everything can be done in one place, saving us an average of 15-20 percent of the time compared to the previous method of having a dedicated person manage each CSP individually.

Automation streamlines report delivery and notification generation. It can also integrate with various third-party services like Slack, Jira, Microsoft Teams, and Microsoft Sentinel, allowing for further automated notifications and actions within those platforms.

Our cloud visibility was limited before Prisma Cloud. Now, we have a good level of insight, not perfect, but significantly improved. We can monitor new deployments, configurations, and overall activity. This is crucial because most organizations, like ours, are increasingly cloud-based. Stricter regulations require compliance, and Prisma Cloud simplifies this. They offer pre-built compliance standards so we can easily generate reports, ensuring we meet our obligations.

While Prisma Cloud delivered as promised, realizing its full benefits in our large organization took several months. Due to the size and complexity of our internal communication and collaboration structures, it naturally took time for everyone to fully understand and adopt the platform's capabilities.

Prisma Cloud offers timely runtime alerts when properly configured. These alerts integrate well with our SIEM and are easy to understand. However, the majority stem from the CSPM module, as CWPP typically necessitates manual investigation for actionable insights. Prisma Cloud has reduced the runtime alerts by 20 percent.

Our initial Prisma Cloud deployment has already delivered a 5 percent cost saving, and we expect these savings to grow as we expand its use across our cloud environment.

What is most valuable?

Our primary focus right now is compliance. This means having clear visibility into our organization's security posture. Additionally, agentless scanning with Prisma Cloud is important for us. While we're also interested in the Cloud Workload Protection Platform, it's important to consider that our environment includes both containers and virtual machines. Overall, the most valuable features for us in Prisma Cloud are those that provide visibility, ensure compliance with regulations, and help us align our on-premises servers and cloud environments with mandated security standards.

Prisma Cloud stands out as a user-friendly and powerful CSPM solution thanks to its comprehensive capabilities, built-in features, and flexible tagging system. It simplifies cloud security by automatically connecting to numerous cloud service providers and pulling relevant information for our use, minimizing the need for manual configuration and troubleshooting.

What needs improvement?

Prisma Cloud's preventative approach to cloud security can be complex, especially for features like automated certificates. These require specific access permissions for Prisma Cloud, introducing dependencies and additional configuration steps.

While Prisma Cloud offers agent-based deployment for comprehensive visibility and control, agent dependencies and user resistance can create hurdles. Improved agentless scanning capabilities from Prisma Cloud would be ideal, but currently, agents remain necessary for optimal visibility.

Prisma Cloud is a powerful security platform, but like any similar tool, it won't eliminate the need for occasional manual interaction with our CSPs. While Prisma Cloud can handle many tasks, some actions might still require us to log directly into our CSP account.

The CSP logs could be improved by providing more visibility into the specific logs Prisma is feeding. Since CSP has multiple versions and Prisma might be receiving different logs than expected, it would be helpful to have a clearer indication of the log types or more detailed logs themselves. This would allow us to verify if we're receiving everything or missing something. While Prisma Cloud offers log searching, it requires queries to navigate the vast amount of data. Ideally, Prisma could integrate a simpler way to view the logs it's collecting without extensive searching.

Some module customization might be needed and certain features like adding custom labels are currently unavailable unless we have administrator access. This limitation can be frustrating and I would like to have this functionality included in Prisma Cloud.

For how long have I used the solution?

I have been using Prisma Cloud for two years.

What do I think about the stability of the solution?

I would rate the stability of Prisma Cloud seven out of ten. Occasionally when we have an issue it can take some time to resolve.

What do I think about the scalability of the solution?

I would rate the scalability of Prisma Cloud nine out of ten.

How are customer service and support?

We have a dedicated account manager who provides support whenever needed. While they're always responsive, responses may occasionally take some time.

How would you rate customer service and support?

Positive

How was the initial setup?

Despite being a cloud-based solution designed for easy deployment, Prisma Cloud's initial setup took a few months due to our team's workload on other projects. Fortunately, only two people were required for the actual deployment process, which itself is straightforward as long as the necessary network connectivity is established beforehand.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud's licensing system functions as expected with a solid licensing infrastructure.

Which other solutions did I evaluate?

In our evaluation of Wiz and Aqua Cloud Security Platform, we investigated their capabilities to address detection rule limitations in Prisma Cloud CSPM. We were hoping to find alternative solutions offering broader rejection capabilities. However, both Wiz and Aqua require agents for in-depth details, similar to Prisma Cloud. While neither excelled in overall detection capabilities, Wiz impressed us with its integration of external alerts. Unlike Prisma Cloud, Wiz allows for easy visibility and filtering of alerts from AWS Guard Duty, a significant advantage.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks eight out of ten.

Prisma Cloud offers built-in security automation for tasks like remediating misconfigurations. For instance, it can automatically adjust a non-compliant AWS configuration, but only if you grant the necessary permissions. While this is useful, a SOAR solution like XSOAR can provide a fuller approach to security automation.

Over 50 people in multiple departments within our organization USE.

Prisma Cloud required minor maintenance for platform updates and policy changes that need to be reviewed.

While many Cloud Security Posture Management tools offer similar features, consider your budget before choosing Prisma Cloud. Some CSPMs bundle all functionalities into one package, forcing you to pay for everything even if you don't need it. Prisma Cloud, on the other hand, allows you to purchase only the modules relevant to your organization's needs. Additionally, Palo Alto is a well-established vendor in the market.


    Allen Olivas

Extremely comprehensive, you could drill down forever to see what the vulnerability is linked to

  • June 12, 2024
  • Review from a verified AWS customer

What is our primary use case?

We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc.

We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.

We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.

How has it helped my organization?

I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have.

What is most valuable?

I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.

Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to.

They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it.

What needs improvement?

Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many.

For how long have I used the solution?

We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.

What's my experience with pricing, setup cost, and licensing?

Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.

Which other solutions did I evaluate?

We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us.

Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.

We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.

What other advice do I have?

I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.


    reviewer2492670

Reduces a lot of manual work, saves money, and has all the features we need

  • June 06, 2024
  • Review from a verified AWS customer

What is our primary use case?

My main experience with Prisma Cloud is with AWS. We have a huge AWS environment, and we are trying to manage its security with Prisma Cloud.

How has it helped my organization?

We have about 7,000 assets of different customers. We are managing the security posture. Prisma Cloud is the product that we have to manage the security posture for different companies. They are e-commerce companies that do online shopping, payment companies, banks, and even online bakeries and cloth stores. Prisma Cloud is a very good product. We have never seen a breach. I have never come across a situation where Prisma Cloud caused data leakage.

We mainly use AWS, but we also have some of our workloads in Azure. Prisma Cloud is a multi-cloud solution. So far, I have not seen any other solution capable of doing all the jobs that we do in Prisma Cloud.

With respect to the AWS cloud, we can achieve whatever we want in terms of automation most of the time. I have not come across a scenario where I am not able to automate any security-related feature for AWS with Prisma Cloud.

Prisma Cloud helps to take a preventative approach to cloud security. It is about 97% there. It is very good for cloud security posture management. It is also good in terms of prevention.

Prisma Cloud was deployed before I joined the company, but within six months, I was able to see the ability of Prisma Cloud. Compared to the old solution that I was using in my previous company, it has more capabilities and more features. It has less than 1% false positives. It is a very nice product.

As it was already implemented when I joined, I only tried to use all of its features or enhance the features wherever I could. I have never come across a breach situation, but if there is a breach, it will provide immediate remediation or at least give us the information. If you have configured it properly, it alerts you that this breach is happening, and this could be a possible cause and a possible solution. In my experience so far, it has been quite comprehensive.

Palo Alto DSPM is one of the best features because we have customers across different domains. For data classification, it is a very nice product. It also has some customization capabilities where you can define your categories and categorize the data according to that. It is one of the top-rated solutions.

Palo Alto DSPM can help discover data that exists outside of your official IT systems, but I do not have experience with that. Based on the documentation and what people discuss on different forums, it is capable.

Palo Alto DSPM provides automated discovery of new data assets as they onboard. When we onboard a new customer or their new AWS environment, it helps a lot in discovering. This automated process is very nice. We are able to discover them as soon as possible. It is quite easy to discover and classify. We are more comfortable now.

Palo Alto DSPM provides us with a prioritized list of all the data security posture issues in our environment. We can categorize and prioritize what needs to be done. We can see what kind of alerts should be prioritized and what data we can prioritize to monitor.

Prisma Cloud has good insights. You can have graphs and very good statistics. To present the statistics, it has very good reports. The representation within the reports is very nice. It takes you to the core of the things. You can get the statistics at a very granular level.

Prisma Cloud is one of the best products. We renew annually because it seems that we cannot survive without it.

We have integrated Prisma Cloud with our SOC operations. It is a Cloud Security Posture solution that can be integrated with multiple SOC standards or SOC solutions or products.

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environments become. Otherwise, we would not continue with the solution. Our chief security officer and others find it to be one of the best solutions.

It is not very easy to deploy, but once you learn it and deploy it properly, it provides a very granular level view of your entire security environment. You can do a lot of customization. You can monitor. You can remediate. You can automate a lot of processes.

Prisma Cloud has reduced a lot of our manual work and a lot of our time from having to go into different environments and looking into them. We do not have to use different products for different purposes. That is why Palo Alto Prisma Cloud is one of the best solutions. We can have everything within one solution. It has helped us with cloud security posture management. We mostly work with AWS. We have time savings, and we have productivity improvements. We have moved towards a rapid remediation or an automation of remediation. We have moved towards more effective alerts related to any kind of vulnerability. That has helped a lot. We can report them to our management and our teams, and we can also communicate the same to our customers. That is where Prisma Cloud has an edge.

Prisma Cloud has saved us money. Previously, we were using multiple products. We were using one product to check the encryption and multiple products to maintain a security posture and capture vulnerabilities or issues with our CI/CD pipelines. The company was using four or five products. We are now able to get all those functionalities in Prisma Cloud, so the license cost of the products we were using previously is gone. Prisma Cloud initially seemed expensive to us, but when we started utilizing it, we were able to save the cost of other products that were giving us just a slice of the pizza but not the entire pizza. Prisma Cloud has helped us reduce costs, and there is also efficiency. The cost management team knows exactly how much we have saved, but as per the 2023 report, we have had about 37% savings from not having to spend on multiple products. We were able to achieve the same things with Prisma Cloud.

What is most valuable?

Through Prisma Cloud, we can write Lambda functions, configure policies to check the security posture, and get reports. We can do a lot more. That is my main expertise, and that is one of the advantages of Prisma Cloud. For example, we have almost 7,000 AWS assets. If I want to check how many of my S3s have encryption, I can write a Lambda function in Prisma Cloud and get that report. Things like this are helpful in understanding where we lack security and where we can improve it.

What needs improvement?

Prisma Cloud is very comprehensive, but there should be better support for the customization of the reports. If Palo Alto can have more customized reports available or give an option to the users to customize the reports, that would be great.

As Palo Alto is developing Prisma Cloud, they can provide more graphical visibility. That would help organizations like ours where we have to generate multiple reports and share them not only with the technical people but also with the management of customers. The reports should be as per the requirement of non-technical people.

For how long have I used the solution?

I have been using Palo Alto Prisma Cloud for almost four years.

What do I think about the stability of the solution?

We are renewing its license because we are getting a lot out of it.

What do I think about the scalability of the solution?

It supports multi-cloud environments. It is already scalable. It has very good features such as discovery.

We are a multinational company spread across the globe. I am in the UAE. Some people are connecting from the US, and some are connecting from the UK. All of them are working within their domain. The cost optimization team is within the US. In the technical team, eight members are from the UAE. A couple of them are from India and the US as well. Our customer base is mostly in the US, UK, and some of the European regions. We have very few from the UAE.

How are customer service and support?

Their support is very good. If we have anything to discuss or want to learn something that has been added, we engage the support.

I would rate them a nine out of ten because whenever there are issues, they are able to resolve them within the timelines and SLAs.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prisma Cloud was already deployed when I got into this company.

In my previous company, we were using a Cloud Security Posture Management solution from a smaller US company. I do not know if they are still using that or not. I do not remember the name, but we were getting a lot of false positives and things like that. We even gave this feedback to them.

How was the initial setup?

I was not involved in its deployment. It was already deployed when I got here.

It does not require any maintenance from our side.

What other advice do I have?

Prisma Cloud is no doubt one of the best solutions in the market. Among cloud security or cloud-based posture solutions, Prisma Cloud is one of the best.

We are getting what we want, so I would rate Prisma Cloud a nine out of ten.


    Krishnakumar M

Drastically reduces vulnerabilities and provides a single pane of glass

  • June 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am in a services company. My company is also a partner of Palo Alto, so all the Palo Alto products have been tested, researched, and deployed at least three to four times by every engineer in my team.

It is being used for posture management. We have many users coming from many locations. All of them are having the same experience and all are secured. We used to use CASB which is a solution for authentication. This solution is in line with CASB. It helps to ensure that data protection is fine and all the data is coming properly. We can see whether there are any leakages or vulnerabilities. We can check all these aspects of security with this solution. All this is configurable. It is a web-based solution.

Our company is a vendor. If customers want, they can purchase solutions via us. We then take care of the physical box as well as the configuration. We manage the physical as well as the logical. In the case of Palo Alto, it is all logical. We can even code for a customer if the customer wants to upgrade their existing cloud setup, migrate to a cloud setup, or bring in a new setup. It is our bread and butter. We are one of the leading sellers of Palo Alto solutions.

How has it helped my organization?

Prisma Cloud helps reduce vulnerabilities. The number of vulnerabilities is less. If you have 1,200 vulnerabilities, after implementing Prisma Cloud, the number is drastically reduced to 500. That is one of the key advantages of using Prisma Cloud. You can see its benefits within a month.

Prisma Cloud helps to identify all the vulnerabilities in modern scenarios. For traditional scenarios, we have enough products, but a solution like Prisma Cloud helps to identify vulnerabilities in containerized environments and modern traffic scenarios. It helps with run-time security and east-west traffic.

Prisma Cloud helps secure the entire cloud-native development lifecycle, across build, deploy, and run. I would rate it an eight out of ten for this.

As an enterprise architect, I seek three capabilities from a solution. It should be preventative. It should be corrective, and it should be detective. Prisma Cloud is good in these aspects. I would rate it an eight out of ten for these capabilities.

Palo Alto DSPM's discovery and data classification processes are comprehensive. I would rate it an eight out of ten for comprehensiveness. For data security, we have a DLP solution. We have a separate solution. We never use Palo Alto for that.

Palo Alto DSPM provides us with insights into the content it has discovered. It also provides automated discovery of new data assets as they onboard and a prioritized list of all the data security posture issues in our environment.

The security provided by Prisma Cloud is important for our customers, especially for our banking and finance customers. We are a service company. We never use any of these products. I am a security architect. I am the one responsible for assessing and finding the right product and then deploying the product with the help of my engineering team.

Prisma Cloud definitely reduces complexity. We can see the issues or vulnerabilities that have been there for a while. We get good clarity on why they have been there and how to resolve them. Palo Alto is very good at this, and they make complex work quick and easy.

Prisma Cloud drastically reduces the number of vulnerabilities in the organization. There can be 60% to 70% reduction. It also depends on the industry again. For the web-based industry, where the company is providing solutions through the internet, such as share market or banking companies, it is very helpful. Production companies rarely use online solutions.

With the reduction in vulnerabilities, the security cost automatically reduces. There is an indirect impact on an organization's cost.

What is most valuable?

It is user-friendly. It has a good look and feel and reporting structure. It provides a single pane of glass. These are the things that I like.

What needs improvement?

There should be some kind of automation, AI incorporation, and bot system. All these would add value. For example, AI should be able to detect all related viruses based on one virus. That will be a great invention.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

It is stable. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it an eight out of ten for scalability.

How are customer service and support?

Their support is very good. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with Trend Micro Deep Security, Singularity, and Lacework. There is a new vendor called Orca Security. They are phenomenal. They can even beat Palo Alto.

Prisma Cloud is better in terms of cost, GUI, and look and feel. There is a single pane of glass and very good reporting.

How was the initial setup?

Its deployment is straightforward for me. It is deployed across multiple geographies and departments. We mainly work with enterprises.

We have some stringent processes for getting the system to a perfect stage and ensuring that it is running properly. It takes at least a month. We do all sorts of testing, and then based on our test outcome, we configure everything in the right way. After that, we consider the data shown in the report as official.

Which other solutions did I evaluate?

Prisma Cloud is one of the top solutions in the market. When customers ask for alternatives, I recommend Trend Micro Deep Security, Singularity, Lacework, and Orca to them. I provide them with a detailed comparison, and then customers make the decision. I help customers with architecture design, decision-making, vulnerability assessment, and penetration testing. I also help them compare vulnerabilities before and after implementing a solution.

What other advice do I have?

There were some cases where we struggled with some customer requests such as related to zero trust. We were struggling to configure that. They thought that this product also supported zero trust. We then had to tell them to buy the Prisma Cloud CNAAP solution. In many cases, we also moved them from DSPM to CNAAP.

As a security professional, I would not suggest automated remediation. That is because we need to see that automatic remediation does not impact anything else. We have a team. We register all the vulnerabilities and threats, and then at the backend, we do the testing to ensure that remediation or automated remediation will not create any other problems. As soon as we get that assurance, only then we do the fix. This is a requirement from the customer side, especially from the banking and finance organizations. Because everything is crucial, we do not configure automatic resolution for any of the issues.

Overall, I would rate Prisma Cloud an eight out of ten.


    Retail

One of the worst products I've ever used..... and that's putting it mildly.

  • April 23, 2024
  • Review provided by G2

What do you like best about the product?
I don't like anything about it. I do admire their sales team. How you can convince organizations to buy hot garbage at 3 star michelin restaurant prices is amazing.
What do you dislike about the product?
I have too large of a list but the ones that take the cake are:
-Huge number of false positives
-I spend more time figuring out false positives vs. fixing real issues
-The UI is just ugly to look at especially after the latest upgrade to the UI
-The reports are abysmal and not helpful for regulated spaces
-Alerts are difficult to configure and fine tune
-The limited support for GCP and other cloud environments re:rules/alerts
-Lack of comprehensive attacker or threat based models or views (other vendors excel)
-Support has got to be one of the worst in the industry
-Once you sign on the dotted line, you'll be forgotten until your renewal is up
What problems is the product solving and how is that benefiting you?
It was supposed to help me solve CSPM and vulnerability management. I have to rely on other tools to actually do this for me today.


    AndrewAndrew

Reduces costs, integrates well, and facilitates staff to work securely from anywhere

  • April 09, 2024
  • Review from a verified AWS customer

What is our primary use case?

Our enterprise customers tend to use it for compliance.

How has it helped my organization?

A big drive towards Prisma Cloud came during COVID-19 when many organizations were moving away from traditional VPNs. There was a drive to facilitate people working from home, and traditional VPNs were not the right solution for large customers who had a huge amount of staff working from home. Prisma Cloud offered multiple solutions that facilitated the ability to work securely from anywhere. That was one of the big things, and that continues to be a big thing today.

Prisma Cloud provides security spanning multi- and hybrid-cloud environments. That is what its big strength is.

It is one of the most comprehensive solutions available. If you compare it with the likes of Netskope and Skyhigh, Prisma Cloud is fairly similar in terms of features and depths of features. Automation capability is built in. It has got extensive logging. Automation is there, but it is not extensive. You can combine it with other tools like XO. The integration capability is already strong. That itself makes it a good contender.

Prisma Cloud takes away a lot of manual work for our clients. It has reduced costs by not having to work with pre-COVID-19 traditional networking scenarios. It has given them the ability to have staff working securely from anywhere on the globe. I do not have the metrics for cost savings, but all customers who bought the solution from us say that it has reduced their costs. Over the last three years, we have not had a customer who has not renewed, and it is based on the reduced costs.

As long as it is set up correctly and it is integrated correctly with the SOAR and the SIEM components, it provides very good visibility. It is a very good enterprise solution. No one toolset or platform can protect every single cloud resource, but it can cover a lot of cloud resources.

They claim to secure the entire cloud-native development lifecycle, across build, deploy, and run, but I am not 100% sure. It probably can do 80% of the job.

What is most valuable?

Visibility is a key feature. Integration with other technologies across the board, whether they are Palo Alto technologies, Windows technologies, or cloud technologies, is probably the biggest thing.

What needs improvement?

They can improve the integrations into the SDLC lifecycle.

How are customer service and support?

Their support is good. I would rate the Palo Alto technical team an 8 out of 10.

How would you rate customer service and support?

Positive

How was the initial setup?

It is not easy, and it has to be well-planned. You need good skills to deploy any of these tools, but that is the same for many solutions. These platforms are complex, and it is important to understand exactly what outcome you want when you are deploying any tool like this.

The deployment duration depends on the size of the environment. It can take anywhere from two weeks to four or five months depending on the size of the environment and the complexity of the environment. Some customers have a very simple setup in Azure only or in AWS only. It is very quick to deploy. Other customers have complex hardware environments where they are in the process of migrating to the cloud. Those implementations typically take much longer. It depends on how many global offices they have.

What's my experience with pricing, setup cost, and licensing?

It is an expensive tool. It is not cheap technology. It is a serious investment for any customer. Customers typically buy it together with services. In my experience, customers buying Prisma Cloud are prepared to pay for the implementation and the tool itself.

What other advice do I have?

Overall, I would rate Prisma Cloud an 8 out of 10.


    Veeresh P.

Good Product with Awesome CNAPP Capabilities

  • March 03, 2024
  • Review provided by G2

What do you like best about the product?
1] Very Good Graphical User Interface and very easy interface which even dummies can easily use this product
2] It provides not only vulnerabilities and threat reports but also provide remediation instructions
3] THe most best thing about the Prisma Cloud is that Out organization has got the Partner Portal Access of Palo Alto named as "Palo Alto Beacon" where we can learn all the Product features about Prisma Cloud and also learn new cloud security concepts.
What do you dislike about the product?
1] Very costly.
2] Also the pricing model is very hard to understand for the presales consultant or even the Prisma cloud buyer.
3] User can easily use this product but when any issues come or any troubleshooting is required then We have faced a lot of problems. Their documentations in Palo Alto Beacon or in the internet is also very hard to understand.
What problems is the product solving and how is that benefiting you?
Palo Alto Prisma Cloud has many Cloud Compliances such as PCI-DSS, HIPAA, CIS benchmarks, etc for which we can attract a lot of customers of various fields.


    reviewer2061726

Offers unified monitoring and a complete map of our environment but only the SaaS version includes posture management

  • February 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our environment consisted of a cloud-native stack, including Kubernetes, OpenStack, and OpenShift, running alongside additional virtualizations. This hybrid setup required securing both the cloud-native components and the virtualized instances. To address this challenge, we implemented a comprehensive CI/CD pipeline with cloud security in mind. Following vendor code pushes to our environment, we use rigorous scanning and verification procedures to ensure the code's safety before onboarding. Once onboarded, Prisma Cloud provides continuous posture management and security monitoring.

Our current Prisma Cloud deployment utilizes the Registry Scan, Runtime Protection, CI/CD Integration, and Vulnerability Management modules. While we have opted for the Complete Edition, it does not include Posture Management, a feature frequently inquired about by our customers. Currently, Posture Management is only available in the SaaS model, and we are utilizing the on-premise edition, also known as the Complete Version.

We are a system integrator for the telecom sector.

Clients utilizing cloud-native environments often face challenges in scanning and securing their containerized solutions and clusters. Prisma Cloud offers a comprehensive solution, providing end-to-end protection for these clients.

How has it helped my organization?

Prisma Cloud is a crucial component of our clients' security, particularly for their billing environments.

It offers comprehensive security across multi-cloud and hybrid cloud environments. This is particularly valuable for hybrid environments because it unifies all security needs under one platform, simplifying management and providing a more consistent approach.

It helps us take a preventative approach to cloud security. It is a comprehensive solution with a lot of features.

We have improved our clients' organizations by offering unified monitoring that directly connects their SIEM, SOAR, EDR, and XDR within their environment. The benefits are usually seen within six to eight months.

The Prisma Cloud SaaS version's comprehensiveness secures the entire cloud-native development life cycle.

Prisma Cloud delivers comprehensive visibility and control over our client's cloud environment, regardless of complexity or distribution. It provides a complete map of the environment, visualizing traffic flow for enhanced understanding.

The touchpoints in the DevOps process are seamless. We can integrate them with our registry and the CD platform, so there are no challenges during automation.

What is most valuable?

Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection. This synergy provides a comprehensive view of how our application is performing while it's running, which is immensely valuable.

What needs improvement?

Prisma Cloud's Complete edition is not a complete suit. Only the SaaS version includes posture management and IDE integration.

The visibility on the SIEM needs to be streamlined so we can get the data without any issues.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud scales well. In addition to our main site, we recently added Prisma Cloud to our disaster recovery site.

How are customer service and support?

We acquired the services of their technical support several times which was helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Trend Micro Cloud One as well. The pricing is what differentiates Trend Micro Cloud One from Prisma Cloud.

How was the initial setup?

Initially, we deployed Prisma Cloud quickly, focusing solely on the containerized environment. The remaining deployment across the entire environment took two months to complete. From the solution's perspective, the deployment is straightforward. Some customers have complex environments but that has nothing to do with the solution itself.

Three people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud licensing works on credits.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten.

Maintaining Prisma Cloud is generally straightforward.

We have Prisma Cloud deployed in a single department used for the billing system in our hybrid cloud environment. We have eight users.

While Prisma Cloud Complete offers runtime protection, organizations seeking a comprehensive cloud security solution should implement Prisma Cloud SaaS.


    Abdelmeguid Hamdy

Comprehensive with good security and helpful automation

  • January 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I primarily use the solution for vulnerability management, compliance management, and sometimes defense and access control. It has a sandbox. We can scan and manage CI pipeline security.

How has it helped my organization?

The cloud solution as one platform can provide us with a lot of features and cover most of what customers care about.

I have some clients that are moving from computing to a container environment. For cloud sets, customers need to increase the power of security over the DevOps environment. It doesn't create any bottlenecks when launching new products. From a business perspective, it's very helpful and supportive. It expedites go-to-market.

What is most valuable?

The runtime defense and API security are very good. It offers very good application security.

It's very comprehensive. It can cover the full cloud-native stack. There is a wide range of integrations, and the compatibility with various cloud providers is very useful.

It's perfect in terms of the security automation. We can do everything from the portal and choose a variety of policies. It can cover medium to large customers.

We can take a preventative approach to cloud security. It's helpful.

They are constantly updating and adding new features and offering support for each of the updates.

It is very comprehensive. It covers all aspects of the customer's cloud.

It provides good visibility and control regardless of the complexity.

We can integrate into CI/CD pipelines. It's very efficient. They can integrate with whatever CI tools the customer uses, including Windows, Linux, and so forth.

Modules can be added to cover additional items from the customer's side.

It reduced runtime alerts. We've saved more than 50% to 60% of our time.

We've reduced alert investigation times. With any incident that happens, we can do an investigation and correlate and normalize the incident quickly. We've saved more than 70% of the time typically taken.

What needs improvement?

They could improve more features for the enterprise version of the solution. They need to also have more features for on-premises versions for companies that cannot access the cloud version.

For how long have I used the solution?

I've been using the solution for around two years.

What do I think about the stability of the solution?

The solution is stable. I'd rate the solution eight out of ten.

What do I think about the scalability of the solution?

We use the solution for one location.

It's a scalable solution. I'd rate it nine out of ten.

How was the initial setup?

I was not involved in the deployment of the solution.

There is maintenance, however, it is very minor. You just need one to two people to manage it.

What was our ROI?

The ROI users get from the tool is very high.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little bit high. It is not a cheap product.

What other advice do I have?

I'm a partner and reseller.

I'd rate the solution nine out of ten.

I'd recommend the solution to others. The cloud-based version is very good. Users can rely on the product.


    Pinki Jaiswal

Has seamless integration into CI/CD pipelines, and effective risk management, providing a unified and user-friendly solution for securing diverse cloud environments

  • January 08, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use it to manage multiple AWS accounts within our platform. Our primary focus is on ensuring compliance across all accounts, aligning with specific standards such as GDPR. We conduct regular certifications of AWS accounts to assess the compliance of services and promptly address any non-compliance issues. In cases where services are found to be non-compliant, we notify the responsible teams and work collaboratively to remediate the identified alerts. In addition to code security, we also use Prisma Cloud to protect our workloads, including serverless functions and containers. This comprehensive approach ensures a robust security posture for our cloud infrastructure and applications.

It serves as a comprehensive solution for both proactive vulnerability management and reactive runtime threat detection.

We manage this tool through a designated management account, handling all configurations within a limited account. At times, we find it necessary to customize scripts, such as when we encounter challenges with integrating Splunk. In this instance, the events are not being formatted as desired. To address this, we aim to create a script and Lambda functions to ensure the events are in the preferred format. It enhances our ability to respond effectively, allowing us to prioritize and focus on resolving any real or potential issues impacting system performance.

How has it helped my organization?

It offers security scanning capabilities for multi and hybrid-cloud environments. Currently, we support two clients, each with multiple sub-clients. Within these clients, we manage two DNS instances—one in the US region and the other in the UK region.

The comprehensiveness of the security features in Prisma Cloud is highly commendable. Occasionally, like any product, we encounter issues, and during such instances, we receive prompt and quality support from AWS. The collaborative nature of addressing and resolving issues enhances the overall convenience and effectiveness of using Prisma Cloud for our cloud production environment.

To proactively address cloud security, this tool has been instrumental. We've designed it as an offering for our sales department, enhancing our ability to cater to customer needs. Currently, our focus is primarily on container security, encompassing AWS, GCP, and Azure. This tool effectively identifies and manages vulnerabilities and compliance issues related to containers.

It offers the visibility and control we require, adapting seamlessly to the complexity and distribution of our cloud environment. With the Access Controller system, we can define multiple roles, granting specific access to workload environments, vulnerabilities, and compliance information. Leveraging these features, we efficiently manage access across our teams. This includes utilizing group connections to organize and simplify access, reducing the complexity associated with console and account access in our cloud environment.

It provided a strong confidence in the overall security and compliance posture of our workload.

It has empowered us to seamlessly integrate security into our CI/CD pipeline and align it with existing DevOps processes. Within our Jenkins pipeline, we leverage Checkmarx integration to conduct scans on our code repositories and jobs running through the pipeline. The introduction of numerous features with Prisma Cloud has significantly enhanced our security measures. While we haven't fully explored these features in the US region, as they are still in progress, we look forward to utilizing them once they go live in our pipeline.

It provides clear insights into runtime risks throughout the entire pipeline, presenting issues as they are uncovered during the build phase. This dual functionality includes both fixing and addressing runtime concerns. Within our categorized runtime alerts, we receive numerous notifications, acknowledging that some may be false positives. However, this abundance of alerts serves as a proactive measure to identify and investigate any suspicious activities occurring at runtime. We analyze each alert to determine its relevance and, if necessary, proceed with incident response actions. It ensures that legitimate issues are addressed promptly, while also minimizing the risk of overlooking potential threats.

To minimize runtime alerts, we have the flexibility to create custom rules, allowing us to bypass specific alerts that we are confident are expected and should not appear in our console. This customization is crucial for maintaining a streamlined team environment and ensuring our business operations are not unnecessarily disrupted.

It has significantly reduced the time spent on alert investigations, thanks to its built-in investigate feature. It allows us to efficiently query only the relevant alerts, enabling us to filter based on our release criteria. This streamlined approach has resulted in a notable reduction of about twenty to thirty percent in investigation times.

What is most valuable?

I find the code security feature in Prisma Cloud particularly valuable. It provides insights into potential vulnerabilities in our code, helping us identify and rectify issues before they can be exploited. Additionally, the emphasis on container security is notable, making it a key focal point within Prisma Cloud.

The security automation capabilities of the solution are quite effective. With numerous automated features, such as investigation acquisition, we can utilize queries to analyze our environment and review past activities. The overall automated functionality is impressive—we no longer need to create templates from scratch, as they are already available. It streamlines our processes, making it a notable and beneficial aspect of the product, particularly when a substantial portion of tasks are automated.

The solution's comprehensiveness in securing cloud-native development throughout the entire lifecycle—from build and deploy to run—is noteworthy. Specifically, we leverage the core security features, integrating them with Checkbox, a tool mandated by Prisma Cloud. The integration facilitates Software Composition Analysis scans and checks for license violations.

The standout feature of this tool is its ability to consolidate all the features we typically access from various sources, including AWS. While AWS and other services may require the use of multiple tools, Prisma Cloud excels by offering a comprehensive solution within a single dashboard. This unified approach addresses all our requirements, making it the most advantageous aspect of this tool.

What needs improvement?

While the code security feature has undergone recent enhancements, there is room for improvement in terms of its cost module. Presently, the pricing structure poses a challenge in convincing our customers to adopt this tool, especially since code security is a critical area of interest for many.

At times, we find certain features missing. In these instances, we engage with our support team, requesting them to submit feature requests on our behalf. Our clients have expressed a need for scanning application vulnerabilities on Windows servers, a feature currently available only for Linux.

For how long have I used the solution?

We have been working with it for two years.

What do I think about the stability of the solution?

It provides excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

Scalability is a strong aspect; we have never experienced issues with it. It consistently remains highly available. Our clients are large enterprises.

How are customer service and support?

Support is not just good; it's excellent. I find their assistance highly commendable, and I would rate it nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously relied on RapidFile and another tool for vulnerability detection, including analyzing subscription behavior. However, since adopting Prisma Cloud, with its advanced intelligence and machine learning capabilities, we've experienced a significant improvement. It not only efficiently detects vulnerabilities but also provides deep insights into our environment. This proactive understanding of our environment, including its nature, vulnerabilities, and potential threats, has proven to be a valuable aspect of using Prisma Cloud.

We previously used Qualys, a tool known for its diverse features. While Qualys encompassed various functionalities, including container security, I noticed a discrepancy in the vulnerabilities detected by Prisma compared to Qualys. Although Prisma exhibited robust features, there were instances where certain vulnerabilities highlighted by Qualys were not identified by Prisma.

How was the initial setup?

The initial setup was a straightforward process. The team was efficient, accommodating our requests and providing a trial without any cost. The entire process, from requesting the trial to obtaining our tenant, was completed smoothly within a month.

What about the implementation team?

We have a team of around six people in charge of the deployment process. Maintenance is essential. Occasionally, we observe issues with the UI, usually scheduled during weekends. Notifications are provided about the main areas affected, and the tool is temporarily unavailable during this period. Following the maintenance, the tool resumes normal operation.

What's my experience with pricing, setup cost, and licensing?

I find the pricing to be expensive. I would rate it eight out of ten.

What other advice do I have?

I highly recommend this solution, and I suggest anyone interested in it to explore a trial first. Once they see the benefits, they can proceed with full implementation. It enables you to consolidate everything under one control, making it a definite recommendation from my side. Overall, I would rate it nine out of ten.