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Calabrio is Excellent!
What do you like best about the product?
Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things.
Overall a really ease system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging.
I use the WFM platform every day as well as the reporting Data Explorer and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business!
Overall a really ease system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging.
I use the WFM platform every day as well as the reporting Data Explorer and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business!
What do you dislike about the product?
Not much to dislike. A few wish list items for sure: to be able to notate each event added, that you could give permissions for the agents to see their own Adherence details in the Adherence module, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system.
What problems is the product solving and how is that benefiting you?
We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide. The time zones are not an issue and it automatically adjusts for Daylight Savings time, no extra work needed! Not all systems do that. Calabrio allows me to forecast and analyze for each of the many languages we serve, truly allowing us to calculate the headcount that we need.
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EFFICIENT
What do you like best about the product?
USER FRIENDLY- Very easy to see the schedule.
What do you dislike about the product?
NAVIGATION- Sometimes it's hard to locate the metrics
What problems is the product solving and how is that benefiting you?
It's better than work and very user friendly.
CALABRIO
What do you like best about the product?
It is fast and efficient; allows you to plan and advance.
What do you dislike about the product?
Nothing disliked abour Calabrio. It is ver user friendly
What problems is the product solving and how is that benefiting you?
Allows me to plan my days off and not have to reach out to management; they can either approve or not approve
Satisfied user
What do you like best about the product?
The Calavrio system is very user friendly. I use the system everyday for work
What do you dislike about the product?
The inability to make timeoff requests for more then 5 months in advance is a bit frustrating
What problems is the product solving and how is that benefiting you?
Calabrio definitely assists in monitoring and keeping track of work efficiency and adherence. It also allows for easy use in requesting time off.
Excellent, User Friendly tool for business!
What do you like best about the product?
Ease of use and easy to access on a daily basis from work or home.
What do you dislike about the product?
No suggestions at this time. Calabrio ONE meets all my expectations for work use.
What problems is the product solving and how is that benefiting you?
I am able to check my work schedule as well as make requests for changes to my work schedule without having to contact my HR department.
it is every easy for daily use
What do you like best about the product?
it is very useful for the daily use for scheduling the breaks and checking the adherence
What do you dislike about the product?
there is nothing that to dislike about the calabrio
What problems is the product solving and how is that benefiting you?
to check the adherence
it is adwomen experience
What do you like best about the product?
we check the breks and adherence in the calabrio
What do you dislike about the product?
in the calabrio there is nothing thatr is dislike
What problems is the product solving and how is that benefiting you?
checking the breaks and the adherences
excellent
What do you like best about the product?
we use calabrio in a daily basics and it is helpful
What do you dislike about the product?
calabrio isaswome ther is nothing dislike about calabrio
What problems is the product solving and how is that benefiting you?
seduling the breks and maintaing the aux
Very good
What do you like best about the product?
Keeps data, allows me to see how my time and breaks are syncing
What do you dislike about the product?
When not able to take scheduled breaks, I wish there was away the system could adjust
What problems is the product solving and how is that benefiting you?
Keeping time at work-remote
calabrio is very helful
What do you like best about the product?
it is very helpful to check our breaks timings
What do you dislike about the product?
nothing is there to dislike about the calabrio
What problems is the product solving and how is that benefiting you?
calabripo is benefiting to check our breaks and also we can keep a track about our adherence
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