Calabrio ONE
CalabrioReviews from AWS customer
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User-Friendly with Stellar Organization Tools
What do you like best about the product?
I really appreciate how Calabrio ONE helps me stay organized and easily keep track of my daily schedule. The ability to listen to calls and use them for grading and learning is incredibly beneficial. I find the software particularly user-friendly, making it very easy to use and navigate through various tasks. The setup process was seamless, which added to the overall positive experience. Overall, Calabrio ONE stands out for its simplicity and efficiency, which makes my workflow much smoother.
What do you dislike about the product?
nothing really
What problems is the product solving and how is that benefiting you?
I use Calabrio ONE to organize my schedule, track calls, and stay consistent. It helps me monitor and grade calls, making learning easier, and is user-friendly and easy to set up.
Best WFM System for Ultimate Flexibility
What do you like best about the product?
Calabrio ONE has the best WFM system on the market.
What do you dislike about the product?
Complex integration and implementation setup. However, this is due to the amount of configuration possible.
What problems is the product solving and how is that benefiting you?
Workforce scheduling and the speed of scheduling with SLAs in mind.
Effortless Workforce Management and Reporting
What do you like best about the product?
I love how Calabrio ONE significantly eases the challenge of managing a diverse workforce without the reliance on numerous Excel documents. Its usability and ease of navigation are outstanding, making the software very user-friendly. The in-depth reporting capabilities are incredibly helpful for in-depth insights and decision-making. Additionally, I appreciate how Calabrio ONE simplifies complex tasks such as scheduling and staff management, effectively taking the hard work out of these processes. The initial setup was excellent, supported by a very helpful team, which made getting started with the product a seamless experience.
What do you dislike about the product?
I find that the integration capabilities could be more modular. An improvement in providing app-building functionalities or enhanced modular integration options would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Calabrio ONE for scheduling and people management, simplifying workforce management without countless spreadsheets, enhancing reporting accuracy, and easing scheduling and staff management tasks.
Essential for Scheduling and Call Review
What do you like best about the product?
I like that Calabrio ONE types out the words when I'm listening to recorded calls. Although sometimes it’s hard to hear clearly, having the transcription helps, even if the accuracy is not perfect. This feature is particularly beneficial because it means I don’t always have to review the calls manually. I appreciate that it assists me in solving scheduling issues and managing voice recordings effectively. The platform also provides the timing and the transcription of calls, which is invaluable for reviewing and analyzing conversations efficiently. Additionally, the initial setup of Calabrio ONE was very easy, which made the transition smooth. It's definitely been a helpful tool in my work.
What do you dislike about the product?
I am frustrated by Calabrio ONE's transcription accuracy. It often fails to pick up words correctly, leading to misspellings or incorrect phrases that were never actually said by the customer or the person in the conversation.
What problems is the product solving and how is that benefiting you?
I use Calabrio ONE to solve scheduling issues and improve call review efficiency, as it helps retrieve calls and provides transcriptions, making call analysis easier.
Robust System with Continuous Training and Excellent Updates
What do you like best about the product?
I love how robust the system is. I love the updates that come out. I love that training Webinars are available for continuous training.
What do you dislike about the product?
I don't have anything off the top of my head that I dislike about Calabrio
What problems is the product solving and how is that benefiting you?
Ease of scheduling amongst the workforces. Fairness amongst schedules and agents.
Boosts Productivity and Scheduling—Perfect for My Needs
What do you like best about the product?
Scheduling and increasing productivity in the work space
What do you dislike about the product?
For the purpose I use it for it works perfectly
What problems is the product solving and how is that benefiting you?
Productivity
Schedule
Work force management
Analysis and forecasting
Leave application and shift swaps
Schedule
Work force management
Analysis and forecasting
Leave application and shift swaps
up to date information and request provided
What do you like best about the product?
up-to-date information and a request provided.
What do you dislike about the product?
Ease of Use, and some information is not available.
What problems is the product solving and how is that benefiting you?
providing my work hours.
Horrible Service! Nothing but dead ends and automated messages.
What do you like best about the product?
It works when set up and managed properly.
What do you dislike about the product?
I am a consultant who has worked with Calabrio on multiple occasions. While the product itself is solid, it is often implemented poorly, and the company’s support model creates significant challenges. Their pricing approach tends to nickel-and-dime customers, making it difficult to get the necessary assistance without paying top dollar for additional services.
It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory.
It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory.
What problems is the product solving and how is that benefiting you?
QA and WFM
Calabrio Review
What do you like best about the product?
I appreciate Calabrio ONE for its comprehensive suite of features such as ease of use, it's effective scheduling notifications which simplify my daily task management and easy access. This tool helps organizations improve ease of Integration, which is frequently of use.
What do you dislike about the product?
Users sometimes mention certain challenges with Calabrio ONE, such as its complexity for new users, the learning curve involved in mastering all features, or occasional issues with system integration and limited features.
What problems is the product solving and how is that benefiting you?
Calabrio ONE is a comprehensive platform which helps with addressing key challenges faced by customer service organizations, which solves ensuring compliance to scheduling. This benefits me by increasing my productivity during the day of my schedule.
User friendly
What do you like best about the product?
i love the fact that i not only can see my schedule but my coworkers as well.
What do you dislike about the product?
I dont have an issue, everything works great
What problems is the product solving and how is that benefiting you?
it helps a lot with shift trade without having to visit the managers office
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