Calabrio ONE
CalabrioReviews from AWS customer
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Calabrio helps us on our schedule
What do you like best about the product?
Calabrio is the RTA used to update us on our scheduled and also it makes our life easier since we can file leave of absence here.
What do you dislike about the product?
Sometimes it has downtime and that is maybe because of their system maintenance check.
What problems is the product solving and how is that benefiting you?
Sometimes it is down and that is due to their maintenance schedule.
Calabrio One
What do you like best about the product?
I like all of the information that it provides and what all it allows you to do. Review calls and manage your schedule all in one place.
What do you dislike about the product?
No real time info on the home page. It is always blank.
What problems is the product solving and how is that benefiting you?
It helps to resolve discrepencies of calls received.
Simple and easy to use
What do you like best about the product?
the app that enables you to see your shifts, breaks and refs from anywhere.
What do you dislike about the product?
not being able to see the availibility for leave sometimes.
What problems is the product solving and how is that benefiting you?
the app to be able to see shifts from home
Pro and cons of using Calabrio
What do you like best about the product?
Calabrio is the most convenient tool that we can use especially when there something we need to request on our schedule , the best thing about it is we can access calabrio through our phone . We are can file our overtime without asking anyone , compare to our previous company we always need to reach out our RTA to request an OT , slide shift , leaves , ETC . But here in Calabrio we can do it anytime and anywhere we want .
What do you dislike about the product?
Here in our company Calibro is also part of our scorecard , they are giving us a task that we need to work on and it should match on the schedule they provided however we noticed that our RTA can still change the information or the schedule even though it already past . We need some transparency or access to the information or history of changes in our schedule so.
What problems is the product solving and how is that benefiting you?
We can prioritize those customer who badly needs our help .
Calabrio is easy to use
What do you like best about the product?
I can do changes on my schdule using my phone, and also computer
Time and daily task monitoring
Easy to access
real time update
Time and daily task monitoring
Easy to access
real time update
What do you dislike about the product?
multiple verification, loading, some times it takes 5mins or more to load
What problems is the product solving and how is that benefiting you?
Schedue changes, schedule updates
calabrio one
What do you like best about the product?
You can view the schedule of other people which is helpful if you need them. You will know if they are in the office or not
What do you dislike about the product?
Leave credits do not show properly . This may be admin controls but there has not been a solution for a while
What problems is the product solving and how is that benefiting you?
Calabrio One shows our schedule in an accurate and visual way
calabrio review
What do you like best about the product?
1. Weekly view
2. Team Schedule
3. Easy plotting of absences
2. Team Schedule
3. Easy plotting of absences
What do you dislike about the product?
It takes a while before your messages are resolved even though you already seen it
What problems is the product solving and how is that benefiting you?
Calabrio One helps us in integrating scheduling, shrinkage measurement, adherence, and leaves plotting
Calibrio Teleopti is awesome and user friendly
What do you like best about the product?
It helps us to see our team and individual activities and this allow the workforce and team managers know what is happening at agents desk
What do you dislike about the product?
I dont think theres any hoping that they will improving their service
What problems is the product solving and how is that benefiting you?
I dont think thereś any hoping that they can add more features
usefull for agent schedule
What do you like best about the product?
i like to see my entire week schedule at once.
What do you dislike about the product?
i would like to have notifications with sound to be able to notice the changes on real time.
What problems is the product solving and how is that benefiting you?
the issues resolved with this app is for you as agent to be able to have a real time shedule where you can see any changes that might be need to be done.
Transformed our business
What do you like best about the product?
The software has empowered us to make better business decisions in regard to hiring. We estimate so far that our ROI has been upwards of $500,000. We now have the data we need at our fingertips, and it's so much more insightful and clear to present than the outdated Excel models we were using. It's also helped to better engage our employees.
What do you dislike about the product?
We are running an outdated version that we are outgrowing.
What problems is the product solving and how is that benefiting you?
How to project/forecast our busy season and staffing requirements.
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