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Easy
What do you like best about the product?
the site is vey self sufficient, easy to use
What do you dislike about the product?
the webiste has made my company organized no dislikes
What problems is the product solving and how is that benefiting you?
scheduling
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Calabrio ONE Review
What do you like best about the product?
The ease of accessing call recordings and viewing my daily schedule.
What do you dislike about the product?
Occasionally you have to log out of Calabrio & log back in to get access to the main tools.
What problems is the product solving and how is that benefiting you?
I am able to go back & listen to a recorded call if I missed jotting information down in my notes. Prevents me from having to make additional calls.
Good, fast solution with minor flaws
What do you like best about the product?
It is fast, easy to use, with responsive customer support.
What do you dislike about the product?
Limited schedule view functionality and quite poor reporting module (which will soon be replaced so this will be irrelevant)
What problems is the product solving and how is that benefiting you?
Forecasting (partially), Scheduling, Real time tracking, Payroll.
Sometime quirky but overall a good WFM tool.
What do you like best about the product?
We moved to Calabrio One to help with more impactful omni-channel forecasting and scheduling. The agent user interface was also a nice upgrade to our old WFM application. While it took some time getting used to, and with the help of their support staff, our forecasts are really strong.
What do you dislike about the product?
One major sticking point has been Data Explorer. When we were upgraded we were given some basic "How To" videos on how to create new dashboards. However you really need to be a data analyst or someone with a lot of Business Objects experience to really create something in depth. Unfortunately if you dont have that experience and need help with a dashboard you will need to pay for professional services to help you.
What problems is the product solving and how is that benefiting you?
They are working with our ACD vendor to develop better statistical data for chat volume. Our chat vendor has things setup a little differently and that's requiring some customization
The system is well programmed
What do you like best about the product?
I like the history features it allows you to explore
What do you dislike about the product?
The statistics i disliked the most about calabrio.
What problems is the product solving and how is that benefiting you?
The problems that calabriuo is helping me solve is the problem of time keeping.
It has been useful for adjusting my schedule and requesting time off.
What do you like best about the product?
Being able to edit my breaks, requesting VTO, and requesting time off in advance.
What do you dislike about the product?
It does not always account for all of my vacation time or banked holidays.
What problems is the product solving and how is that benefiting you?
Knowing what days I can request off in advance.
Easy to use system with instant updates
What do you like best about the product?
Easy to use , features to update agents real time
What do you dislike about the product?
logging on errors at times but nothing else is wrong with the system
What problems is the product solving and how is that benefiting you?
Real time reports for shcedules and managing agents on real time code usage and Conformance
Very good Product in a working environment
What do you like best about the product?
The ease of use is helpful in a fast paced work environment
What do you dislike about the product?
The layout can be hard to read and a bit cumbersome
What problems is the product solving and how is that benefiting you?
Helps with adherence
Calabrio ONE
What do you like best about the product?
Visual appearance is very effective and easy to use
What do you dislike about the product?
I would like to be able to change dates if holiday days are already booked
What problems is the product solving and how is that benefiting you?
I can see my working schedule
Best experience
What do you like best about the product?
It is helpfull in all ways.Ease of Implementation Ease of Use Frequency of Use Number of Features Ease of Integration Customer Support
What do you dislike about the product?
Nothing much just the speed of the use of the tool
What problems is the product solving and how is that benefiting you?
It is helping reporting and tracking the statatics of the all the data in one tool
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