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Commvault Cloud - Access Node BYOL

Commvault

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154 reviews
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    Consumer Goods

Good support makes up for a kind of clunky product

  • November 10, 2016
  • Review provided by G2

What do you like best about the product?
Oracle database cloning works pretty well. If everything did work I would say the interface is ok, if extremely large and complex.
What do you dislike about the product?
Where do I start? Delivered features were not as described. We ended up having to purchase additional software to achieve the email archiving functionality promised. Lots of additional proxies were required (and a Server 2012 license for each one). The industry-leading customer service was exactly the opposite. Took forever to get resolutions. Commvault representatives berated me for trying to get escalations for problems that turned out to be known issues. Tech reps unfamiliar with new features. One VM still not backed-up after one solid week of tech support and escalation.
edit: After 5 months and one Service Pack patch things are running fairly smoothly. The application is still prone to unexpected failures along the path from agent to proxy to media server however the tech support is prompt and effective.
What problems is the product solving and how is that benefiting you?
Reliable backups and simple and quick restoration of data, including Oracle.
Recommendations to others considering the product:
I suggest comparing with Unitrends.

    Sebastien L.

Maybe the most comprehensive backp software on the market.

  • November 04, 2016
  • Review provided by G2

What do you like best about the product?
Well, it's quite impossible to enumerate all the software can do ! You can backup anything : any folder on any servers, complete virtual machines, all kinds of databases (there is an agent for SQL, Oracle, etc), active directory. You can manage all the different works by using storage policies (retention time) and schedules. Also you can create personnalized reports which will help you to keep an eye on your backup activites. Restore activites are very easy, just select your system, the date/time then click on browse and restore to find the files you're searching for.
About support, it's always possible to reach Commvault support team very quickly and they are always able to answer our questions.
What do you dislike about the product?
As it is a quite huge sotware, the implementation is a relatively hard process. You will spend a lot of time to fine tune the software if you're in a complex environnement. Hopefully, when implementing, you can be assisted with peoples from Commvault who are very nice and helpful.
What problems is the product solving and how is that benefiting you?
We're backuping all of our data and virtual machines. The user support team is able to process restores easily and quickly when users needs deleted files. For the infrastructure team, it's very helpful to be able to restore complete virtual machines after some disasters !
Recommendations to others considering the product:
If you need to backup multiple kinds of system and data you should consider Simpana ; so powerful !

    Information Technology and Services

Best backup software i've ever used

  • November 01, 2016
  • Review provided by G2

What do you like best about the product?
Easy way to integrate multiple kind of server using agent...userfriendly
What do you dislike about the product?
Commvault agent are expensive for database server.
What problems is the product solving and how is that benefiting you?
Backup all kind of data using single console

    Timothy S.

With Great Software Come Great Sacrifice!

  • May 08, 2016
  • Review provided by G2

What do you like best about the product?
Covers pretty much every software type there is available. Integrates with most APIs. If you have an RPO, you can meet it with their software. Software took user intervention out of the the equation. Alerts told us when things were needed or tapes changes.
What do you dislike about the product?
Cost was steep. Was sold a solution that was unable to fulfill promises. CommVault tried to resolve but was very slow and were still unable to fully resolve all hardware bound issues without further cost on our side. Make sure to properly size and do not think anything less than SSDs should be used for DeDup or OS drives. Depending on yours size and complexity of backups, a dedicated and knowledgeable individual would be needed on staff. This software is not for the faint of heart and will require some care and feeding.
What problems is the product solving and how is that benefiting you?
Solved individual server backups to tape. Single pane of glass for doing backup. Without this software, there were many missed backups due to hardware issues to tape. Restores took hours to perform and were unreliable.

CommVault completely changed the way we thought about backups. Item level backups inside applications like SharePoint. Restores directly to SQL. Onsite retention with replication to secondary site.
Recommendations to others considering the product:
Price is steep. If you are going to use DeDup DO NOT SKIMP ON SSDs. SEED, SEED, SEED. Great support, use is heavily!

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