We use GLPI as the agent-based asset management. We can deploy the agent through Active Directory or software distribution policies and collect the results in GLPI, storing them in the database.
GLPI Network Basic
teclib'External reviews
43 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Enables us to manage changes in the environment more effectively by creating change requests for assets
What is our primary use case?
What is most valuable?
The most valuable features of GLPI are asset management, asset tracking, asset reporting, and ticket management. We use it as a configuration management database (CMDB), which is very useful for impact assessment and change management. The license management feature is also beneficial because it is bundled with asset management. When an agent reports a certain set into the database, all the software running on that host or server is assessed, collected, and reported. This makes license management very useful.
Since implementing GLPI, we've noticed that our IT operations are more stable. The tool allows us to manage changes in the environment more effectively by creating change requests for assets. GLPI supports our processes, allowing us to organize IT operations with custom forms and workflows, making it quite flexible. Although the deployment is still in progress, we see significant benefits in organizing our IT processes with this tool.
What needs improvement?
A stringent plugin management would benefit GLPI. You can extend GLPI with many plugins, but plugin development is handled by individuals worldwide. Since it's an open-source solution, plugins are developed independently, and you never know which plugin is compatible with your version of GLPI. I would suggest that the developers focus more on plugin management to ensure plugins are more consistent and compatible with most versions of GLPI. Currently, you always have to check if a plugin works with your GLPI install, which can be inconvenient.
For how long have I used the solution?
I have been using GLPI for the past six months, although I have been associated with for few years.
What do I think about the stability of the solution?
For stability, I would rate it ten out ten. It’s very stable, with no significant issues.
What do I think about the scalability of the solution?
GLPI is scalable for the number of users we have. I’d rate scalability an eight out of ten.
How are customer service and support?
It is an open source software with a good and big community around it. You can find help if needed, and there’s also the option to purchase support. We haven’t tried purchasing support.
How was the initial setup?
The basic setup of GLPI is very easy. Customizing it to suit your needs is a different case, but even in the long run, it doesn't require more than a medium effort.
For a midsized company like ours with around five hundred employees, the full deployment for workstations and servers takes about ten days.
I'd rate the setup a seven out of ten in terms of ease.
What about the implementation team?
Which other solutions did I evaluate?
We evaluated ServiceNow and Jira, but decided on GLPI due to financial constraints. Our company simply doesn't have the resources to fund tools like Jira or ServiceNow, which can cost tens of thousands of euros per year for the required licenses.
What other advice do I have?
I always suggest starting with an open-source tool like GLPI for process improvement. Open-source tools can support basic or even moderately complex processes, making them suitable for starters. Once you become more mature, you can consider purchasing something like Jira or ServiceNow. Initially, it's more important to document processes and have a tool to support the basics than to invest in an expensive commercial tool.
Overall, I would rate it nine out of ten.
GLPI excellent platform for IT Asset Management
What do you like best about the product?
GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services.
What do you dislike about the product?
The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable.
What problems is the product solving and how is that benefiting you?
GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory.
The best way to keep track of your tickets.
What do you like best about the product?
GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.
What do you dislike about the product?
There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Updates help keep the tool agile and not lose focus.
Updates help keep the tool agile and not lose focus.
What problems is the product solving and how is that benefiting you?
Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.
Excellent open source for service desk
What do you like best about the product?
A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation
What do you dislike about the product?
nothing, may be some plugin that are not updated for use with the new GLP version
What problems is the product solving and how is that benefiting you?
Service Desk Ticketing, ITIL capavilities
GLPI is the best open source ITIL system I ever met.
What do you like best about the product?
Very customizable open-source IT assets management & support ticket system with a large supporting community.
What do you dislike about the product?
The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones.
What problems is the product solving and how is that benefiting you?
IT assets management and inventory, support ticket management, project and change management are also included.
GLPI: The best ISTM tool
What do you like best about the product?
Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain.
What do you dislike about the product?
Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions.
What problems is the product solving and how is that benefiting you?
In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems.
Recommendations to others considering the product:
GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it .
Complete and highly integrable ticket management
What do you like best about the product?
It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
What do you dislike about the product?
Integrations are often complex for which you have to spend a lot of development time
What problems is the product solving and how is that benefiting you?
We have a customized ticket management tool for each client.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
Once you deploy the first one, the difficulty in deploying the following ones is much easier.
The best solution for free calls
What do you like best about the product?
It let me do calls for free and can communicate easier internationally
What do you dislike about the product?
Not too intuitive to add funds while calling
What problems is the product solving and how is that benefiting you?
Organize my endpoints
Help me perform inventory
Help me perform inventory
GLPI - My Review
What do you like best about the product?
IT Helpdesk System.
The ticketing.
The Inventory
The ticketing.
The Inventory
What do you dislike about the product?
As far that im concern,there is none as for now!
What problems is the product solving and how is that benefiting you?
My escalation have been done perfectly. Together with their inventory that meet ITIL standards, it really help my organization in achieving such KPI
Recommendations to others considering the product:
Perhaps you should try first. Since they offer with a easy setup via cloud and access to all modules for free in 45 days. Try now!
Easy tu implement
What do you like best about the product?
LDAP connection, OCS Inventory integration
What do you dislike about the product?
Assest control and managment ticket support
What problems is the product solving and how is that benefiting you?
Improve the response time against incidents and requests help of different business units
showing 11 - 20