Our DDI environment is managed by BlueCat Integrity, a unified platform for our DNS, DHCP, and IP address management.
BlueCat Address Manager for AWS
BlueCat Networks | cBAM7000 BlueCat Address Manager for AWS 9.6.1Linux/Unix, Debian bullseye - 64-bit Amazon Machine Image (AMI)
External reviews
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With its centralized console, we save time and money
What is our primary use case?
How has it helped my organization?
The user interface is intuitive and easy to learn. New users can navigate it confidently without confusion. Our international teams in France, India, and the US have all successfully managed the IPAM system with the UI, demonstrating its clear design. This reinforces the idea that a well-designed interface can make even complex technology accessible.
They offer a consolidated view, like a single pane of glass, of our entire IP address space. This comprehensive view is incredibly valuable. The vast amount of information is presented in a user-friendly way, similar to a database. BlueCat intelligently organizes this data, including the ERTs, for efficient exploration. A convenient dashboard provides a central location to access all this information.
It delivered immediate benefits. It offered a high degree of control, comprehensive information for log monitoring, and more. Compared to a Windows system, it streamlined log analysis with its exceptional logging capabilities. Overall, it's an excellent solution.
BlueCat Integrity helps reduce human error by automating tasks and improving data integrity. For example, its DNS features can check for typos and other configuration errors, ensuring accurate data is used. Additionally, Integrity's infrastructure creation and data organization tools promote consistency and reduce the potential for mistakes caused by manual processes.
It minimizes downtime by offering various high-availability features. One such feature is called XHA, which ensures service continuity even if individual machines or appliances experience issues. This allows services to remain online during maintenance updates, for example. Additionally, BlueCat Edge leverages Anycast technology to provide further redundancy for Integrity's DNS services.
Previously, BlueCat's reach was limited to North America. We've expanded our footprint globally. This involved decommissioning many legacy servers worldwide, particularly Windows-based ones like DNS and DHCP servers, as well as some digital services on firewalls and routers. This shift to BlueCat grants us greater control and allows for a more standardized configuration across our global network. It also facilitates easier deployment and enforcement of network-wide standards.
Our organization heavily utilizes BlueCat Integrity's API for automation and data integrity monitoring. It effectively provides all the information necessary for our current automation needs, making it a valuable tool.
BlueCat Integrity has significantly improved our IT staff's efficiency. A centralized console streamline updates, while global configuration deployment further reduces time spent on management tasks. Overall, BlueCat Integrity offers a wide range of time-saving functionalities that benefit our environment.
While we haven't encountered any server issues, a key strength lies in our well-architected DDI infrastructure. For instance, our DHCP redundancy server resides in a separate location, ensuring failover if the primary site experiences problems. Similarly, with geographically dispersed DNS servers in India and Australia, redundancy is built-in. BlueCat Integrity's robustness further enhances network stability. Since implementing it, we haven't experienced service outages or reboots. The product's maturity is evident, but our monitoring practices also play a crucial role.
The time saved by using BlueCat Integrity translates directly to cost savings.
BlueCat Integrity helps us reduce our TCO.
BlueCat Integrity has been a game-changer. It frees up my time to focus on other projects that improve our network environment, research new technologies, and more. This robust and mature product has given me peace of mind. Since joining this team and using BlueCat, I haven't lost a single night's sleep worrying about DNS, DHCP, or IP Address Management. It simply works reliably in the background, just as it should.
What is most valuable?
BlueCat Integrity has proven to be a robust solution. We haven't encountered any problems with it, and it is reliable.
BlueCat's ability to deliver secure updates quickly is crucial for us. When it comes to DNS security, timely updates and patches are essential. Fortunately, BlueCat excels in this area, providing the peace of mind we need.
I've been impressed by BlueCat's performance and user-friendly GUI. The API allows for easy data collection, particularly for automation purposes. While external monitoring tools are available, BlueCat's built-in monitoring provides an additional layer of convenience and trust.
What needs improvement?
BlueCat Integrity could benefit from several improvements. First, faster log processing would be beneficial. Ideally, the system would adopt a similar approach to BlueCat Edge for improved efficiency. Second, the IPAM dashboard could be enhanced to display more information and provide data analysis features. This could include visualizations, log analysis, and improved reporting with insights and metrics. Similar to BlueCat Edge, reports should be presented in a modern way that leverages more data for analysis. Ultimately, the goal is to visualize logs and gain insights directly within reports.
For how long have I used the solution?
I have been using BlueCat Integrity for ten years.
What do I think about the stability of the solution?
A mature solution, BlueCat Integrity has consistently demonstrated stability within our infrastructure, never exhibiting any issues.
What do I think about the scalability of the solution?
While we rely heavily on the network, there may be times when perfect network balance isn't achievable. The impact of this depends on our specific actions. Thankfully, BlueCat Integrity is a lightweight service, making it easy to scale our work. Additionally, our infrastructure has ample resources, allowing us to easily add more if needed, solidifying this solution's scalability.
How are customer service and support?
We truly value the professional support offered by BlueCat. While it is a paid service, their expertise is excellent, and we rely heavily on their assistance. They are the vendor with whom I have the best working relationship.
The technical support is quick to respond and knowledgeable.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment is straightforward. The most important part is to figure out all the clients and the networks that are going to rely on the infrastructure.
One person can handle the deployment as long as they are familiar with the solution.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
BlueCat Integrity's pricing is reasonable within the market.
What other advice do I have?
I would rate BlueCat Integrity ten out of ten. We heavily rely on BlueCat Integrity, and it's been very dependable. When we demonstrate our network management to other teams, they're impressed by the level of control we have. There's very little to complain about – it's a well-architected and implemented solution. The built-in redundancy and global distribution are particularly helpful, contributing significantly to its overall effectiveness.
Apart from system updates, no maintenance is required for BlueCat Integrity.
For those who say they don't need a full-stack integrated DDI management solution, I simply offer good luck. Dedicated DDI solutions provide far greater visibility compared to less mature options. This is crucial – without it, we'd be flying blind. Security is paramount for our company as well. A reliable vendor should quickly release patches for any Common Criteria Evaluation issues affecting our DNS, DHCP, and IT infrastructure. This allows us to swiftly update our security team and maintain a proactive stance. Remember, while DNS, DHCP, and IPAM aren't complex products, they are critically important. A single vulnerability can cripple the entire company. A proper response and vendor support during high-impact situations are essential. While the need for a solution like BlueCat Integrity scales with company size, even smaller organizations benefit from the peace of mind and efficiency it offers. Frankly, having experienced the advantages of DDI solutions, I wouldn't dream of working without one today.
For a smooth experience with BlueCat Integrity, prioritize initializing your IPAM component. Updating BlueCat with all your IP addresses upfront helps prevent future management challenges. Since IPAM can be complex, leverage automation as much as possible to automatically collect IP address information. Additionally, security is paramount when dealing with DNS, so always prioritize security best practices.
Which deployment model are you using for this solution?
Helps consolidate tools, uses DNS aliases, and frees up staff time
What is our primary use case?
We primarily use BlueCat Integrity for DNS purposes internally.
We deployed BlueCat Integrity using a hybrid model because many of our applications are finance-related. This product helps us to secure those applications and always helped our internal applications to work in secure environment.
How has it helped my organization?
BlueCat Integrity is very user-friendly. Its interface is easy to navigate and has all the features we were looking for, compared to other vendors. This made it easier for us to manage and deploy in our complex environment, which includes multiple domains and acquired companies.
We have integrated ServiceNow with our DNS server. If any alerts are created or any issues are detected, we receive an alert directly in ServiceNow, which is then routed to a specific team.
BlueCat Integrity provides a single pane of glass view of our IP addresses, which is useful for our organization. We sometimes lose track of which IP address range is assigned to which server or team, but BlueCat Integrity keeps track of everything for us, making it easy to see at a glance which IP addresses are assigned to Team A or Team B for example.
BlueCat Integrity helps to prevent human error. If we enter incorrect information, such as an incorrect subnet, BlueCat Integrity displays a pop-up message stating that the information is incorrect and that we should recheck the configuration. This is an add-on feature that is not available in other solutions.
It has helped us reduce downtime. When we used Windows DNS, we had many issues, such as the server hanging occasionally. We had to reboot the entire server during production hours, which caused major incidents. BlueCat Integrity has minimized these incidents, and we now have zero downtime. Nothing has happened on our site since we implemented it. All major incident calls have been eliminated.
BlueCat Integrity helped us consolidate by eliminating our old DNS server, which we used to track command-line or third-party utilities. This saved us costs, as we no longer need to purchase licenses for those tools. Everything is now visible through BlueCat Integrity.
It helps us free up staff time. With our old DNS system, we had to engage all of our staff many times, such as at midnight, during the day, or operations. This took a lot of time for us to process the product queue. For example, if I wanted to send someone on training, I had to cancel it because of these issues. But now,
We have peace of mind because we no longer receive major incident calls late at night or early in the morning.
What is most valuable?
DNS aliases, which we use extensively in our applications are a valuable feature. We simply provide the alias to users, and they cannot see the real IP address or DNS name. This feature is specific to each application and is very powerful for us.
- DNS load balancing features for A records for most of clusters we use for GoAnywhere MFT applications.
What needs improvement?
I would like the GUI to be similar to AWS and Azure, where we can simply click on an item to expand it and see all the information on one page, without having to click to the next page.
For how long have I used the solution?
I have been using BlueCat Integrity for over 12 years.
What do I think about the stability of the solution?
BlueCat Integrity was down only once in the last year for a security patch.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of BlueCat Integrity. We have already implemented a load-balancing solution with seven appliances, so if we need to replace one, the others will take over. We have the same setup in staging, development, and lab environments. We test all new changes in the lab environment before moving them to staging and then to production. This is a very well-balanced product.
How are customer service and support?
Awesome customer service from BlueCAT whenever we needed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Originally, we used Microsoft DNS, but it had many problems. We had to purchase and constantly monitor many tools with Microsoft. If we skipped an option during configuration, we would continue to receive error messages, and we would have to check the event logs to keep track of those errors. BlueCat Integrity is very easy to manage, so we chose it.
How was the initial setup?
Multiple teams were involved in the step-by-step implementation. The infrastructure architecture team analyzed the requirements and then passed them to us for the proof of concept. Once the POC was completed, we implemented the changes in the development environment, then in the staging environment, and finally in the production environment.
What about the implementation team?
With the help of BlueCat support , internal team implemented as a team work.
What was our ROI?
Our management very happy with BlueCAT supports and services.
What's my experience with pricing, setup cost, and licensing?
We worked closed with our BlueCat TAM and work on cost and pricing based on our business partners requirement.
Which other solutions did I evaluate?
We evaluated BlueCat Integrity and other vendors and found that BlueCat Integrity was one of the most reliable options in terms of both security and administration. Their support team was also helpful and quick.
What other advice do I have?
I give BlueCat Integrity a ten out of ten.
BlueCat Integrity does not require maintenance. There are no specific patches and the solution updates automatically so we don't have any additional downtime.
The value and security that BlueCat Integrity adds to an organization demonstrates the value of a full-stack integrated DDI management solution.
BlueCat Integrity is the most reliable DDI solution with awesome customer support. Whenever we have any issues or urgent customer or business needs, they are always there to help. We call them and they immediately start working on the issue, and they come up with a solution quickly. We can usually implement the solution within one or two days. Their customer support is that good.
Which deployment model are you using for this solution?
Valuable DDI infrastructure, excellent graphical interface, and is flexible
What is our primary use case?
We would like to utilize BlueCat Integrity to initiate operations in multiple regions, aiming to establish a disaster recovery, scalability, and resilience plan for the APAC and MA regions.
How has it helped my organization?
BlueCat Integrity is user-friendly, thanks to its powerful API. Our technicians appreciate the solution's excellent graphical interface, which makes it easy to comprehend.
BlueCat Integrity is flexible, fast, and quite optimized.
Currently, our company is satisfied with BlueCat Integrity, which has granted us peace of mind.
What is most valuable?
The most valuable features are scalability and cloud infrastructure.
What needs improvement?
During our testing phase, we encountered some issues with Active Directory and DNS reverse lookups.
For how long have I used the solution?
I have evaluated BlueCat Integrity and will be implementing it in July.
How are customer service and support?
In the limited contact I have had with BlueCat Integrity's support, they have been excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously utilized Microsoft on-premises, but we transitioned to BlueCat Integrity for cloud support.
How was the initial setup?
The deployment process is straightforward. We intend to deploy based on regions and site types, such as forward operating bases, followed by administrative offices, headquarters, warehouses, and finally factories or plants.
What was our ROI?
Our management decided that there is a return on investment and that is why they have decided to move forward with BlueCat Integrity.
What's my experience with pricing, setup cost, and licensing?
BlueCat Integrity meets our expectations and aligns with our budget forecast.
Which other solutions did I evaluate?
We evaluated Infoblox and chose BlueCat Integrity because it uses fewer resources and offers a better price. We appreciate their support and consulting services, as they understand that BlueCat Integrity is not widely known in the world due to being newer in the market. However, they compensate for this by providing effective consulting services that offer proof of concept and demonstrate value.
What other advice do I have?
I give BlueCat Integrity a ten out of ten.
I suggest that any organization which doesn't believe they require a comprehensive, integrated DDI management solution should consider utilizing the consultation services offered by BlueCat Integrity. This will help them understand the value it brings.
I recommend that organizations try BlueCat Integrity, as they will love it.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Provides IP visibility across our network, peace of mind, and flexible integration
What is our primary use case?
We use BlueCat Integrity to deliver DNS service to our customers.
We use the solution throughout our entire network environment.
How has it helped my organization?
BlueCat Integrity has an intuitive interface, making it easy to use.
It offers a unified view of our IP address space through a single-pane-of-glass interface. The unified view is essential because we can implement all the solutions while having visibility in this dashboard.
BlueCat Integrity is highly flexible. It can be used in a wide range of situations and offers numerous options for integration.
BlueCat Integrity has helped us accelerate the product implementation process and reduce the time spent on DNS.
We have saved around five hours a week per technician for troubleshooting because it is all done automatically now. This frees up their time to focus on other security products.
Since implementing BlueCat Integrity we have not had any downtime in the network.
What is most valuable?
The most valuable feature is the IPAMs, which provide visibility into all the IP addresses on the network.
What needs improvement?
The technical support is slow and has room for improvement.
For how long have I used the solution?
I have been using BlueCat Integrity for two years.
What do I think about the stability of the solution?
BlueCat Integrity is highly stable.
How are customer service and support?
BlueCat Integrity's technical support is unsatisfactory because they are slow to respond, and we consistently find ourselves having to reiterate our issues to them. That is why we opt for partner support instead.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We previously used Azure DNS and switched to BlueCat Integrity because it offered better visibility into the IPs.
Compared to Microsoft, BlueCat Integrity is an enterprise DNS solution that provides us with peace of mind and enables us to concentrate on other tasks without experiencing any failures.
How was the initial setup?
The implementation took slightly longer compared to the implementations we have completed for other products.
What about the implementation team?
We used an implementation partner service.
What was our ROI?
We have witnessed a return on investment within two years of implementing BlueCat Integrity.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions, BlueCat Integrity offers a competitive price.
What other advice do I have?
I give BlueCat Integrity a ten out of ten.